SCOTT M.

WOLFE
Park City, Utah 84098 801-560-8110 scottmwolfe1@gmail.com www.linkedin.com/in/scottmwolfe

SENIOR PROGRAM / PROJECT MANAGER

Senior-level manager with over 15 years leading cross-functional and globally distributed teams to successful software releases and system deployments. Adept at capturing customer business requirements and delivering effective solutions that meet or exceed stakeholder expectations while aligning with corporate standards and business goals. Demonstrates strong analysis, methodology and communication skills and builds rapport at all levels of an organization. Cross-functional Team Leadership Software Development Lifecycle Certified ScrumMaster Product Launches Business Analysis Process Improvement Account Management Consulting Services Production Deployments

PROFESSIONAL EXPERIENCE
SYMANTEC Corp., Lindon, Utah $6 billion global leader of security, storage and systems management solutions. 2009-2012

Principal Program Manager Led the launch, beta testing and customer response programs for new and maintenance product releases. Facilitated as Scrum Master for Agile development teams. Drove a successful product launch by obtaining the support of stakeholders and over 10 cross-functional groups to ensure a simultaneous release with eight integrating products. Achieved goal of zero customer escalations by developing and managing processes and communications between engineering and support teams. Improved schedule predictability and project tracking by creating and recommending tools to increase sprint team efficiencies and automate quality metrics reporting. Established and managed an external validation program that covered penetration testing, user centered design, beta testing and Eating Our Own Cooking activities coordinated across four separate products. Accomplished this concurrently with all launch activities. EMC Corp. (formerly Captiva Software), Park City, Utah 1999-2009 $15 billion developer and provider of information infrastructure technology, solutions and services for Enterprise Content Management. Solution Architect (20072009) Entrusted with highly visible, complex engagements based on successful project track record. Evaluated statements of work (SOW) to identify project dependencies, uncover gaps and develop risk mitigation plans. Led six concurrent initiatives and teams over 45 members on integration projects totaling over $4 million. Secured over $1 million of additional add-on consulting services by managing change control through formal processes, effective communication and influencing senior management. Increased customer satisfaction and ROI by recommending and implementing best-practice design approaches to improve system throughput. Minimized EMC exposure to risk by championing a process improvement initiative to ensure the implementation team was involved in the creation and early analysis of SOWs before approval.

SCOTT M. WOLFE Page Two

scottmwolfe1@gmail.com 801-560-8110

Project Manager (19992006) Led professional services activities for entire project delivery lifecycle of over 45 customized content management solutions for financial, healthcare, insurance and government clients. Implemented workflow applications for document imaging and classification, optical character recognition, forms and data processing, and document management. Controlled scope of projects with changing requirements and aggressive timelines by prioritizing business objectives, establishing realistic implementation plans and managing customer expectations. Reduced project costs and durations by organizing customer and vendor teams for collaborative development and testing efforts. Eliminated project barriers by escalating bug fixes to core product team and negotiating acceptable workarounds with stakeholders. PARK CITY GROUP, Park City, Utah Developer and provider of back office automation applications and services for retail markets. 1997-1998

Project Manager Provided hands-on implementation and project management of client-server applications used for employee hiring/training, labor scheduling and forms routing/posting. Developed system topology diagrams and set up test lab environments for on-site training for initial store rollouts. AUTODESK, Inc., San Rafael, California 1988-1997 World leader in computer aided design software for the manufacturing, building and entertainment markets. Software Development Manager (1993-1997) Led three new teams through the software development lifecycle for commercial off-the-shelf products. Team structure consisted of four local, direct reports and 13 matrixed employees in Russia. Sim-shipped two major product releases on time with the companys flagship product while overcoming complex internal and external dependencies. Attained 12-hour defect turn around by establishing and streamlining work processes and communications between distributed development teams. Aligned the efforts of cross-organizational groups including Sales, Marketing, Core Development, Quality Assurance, Technical Publications and Operations in order to achieve product release goals. Senior Systems Engineer (1990-1992) Created and implemented developer and dealer training for software development tools. Delivered global training and provided technical support to strategic partners. Applications Engineer (1988-1989) Provided technical sales support for major accounts and worldwide trade shows. Developed and delivered executive level corporate presentations and technical software demonstrations to audiences exceeding 300 people.

EDUCATION
Bachelor of Environmental Design, Emphasis: Computer Applications, University of Colorado

PROFESSIONAL CERTIFICATIONS
Certified ScrumMaster, CSM Certified Scrum Product Owner, CSPO Certified Document Imaging Architect, CDIA+