CHAPTER-1

EXECUTIVE SUMMARY

EXECUTIVE SUMMARY
The project work entitled a study on effectiveness of employees welfare with special reference to Cadbury India Limited is mainly conducted to identify the the feed back of the employees and how much they are satisfied with the welfare schemes. Employee welfare is one of the major issues faced by every organization. It is the major task of every manager to motivate his subordinates or to create the will to work among the subordinates. It should also be remembered that a worker may be immensely capable of doing some work; nothing can be achieved if he is not willing to work. A manager has to make appropriate use of impetus to whip up support for the employees to follow his traits. Hence this studies also focusing on the employee welfare among the employees of Cadbury India Limited.

Welfare schemes mainly consist of some extra facilities for the workers; these extra facilities increase the productivity of the workers and motivate them. Government also makes some rules and regulations for the welfare of workers but different follow different rules in regard to welfare of workers.

The method of data collection is through primary method, under this I am using questionnaire because it is a popular means of collecting data. After the analysis of questionnaire we know that most of the employees are satisfied with the welfare schemes in the organization but there is space for minor changes and add some new clause to make it work better for that employees give some suggestion.

CHAPTER-2 INTRODUCTION

INTRODUCTION

Workers today are motivated by many different intentions. Some of these causes are considered as a needed entity or as a desired. Many organizations all over the globe throughout the past hundred years have focused on theories that motivate the workers to be the best they can be. Many of the theories of motivation have proven to be true. In this day of age most workers are well educated to a very high standard and for that They demand a reasonable salary and good working conditions. Motivation has conventionally been assumed to be an individual phenomenon. Each individual is unique in which each individual have different needs, potential, values, strengthening history, attitudes and goals. The most important aspect that most workers are concerned about is their wants and desires. "It is important to identify employees' wants and desires.

LITERATURE REVIEW of Welfare policy The statutory welfare schemes include the following provisions:

1. Drinking Water: At all the working places safe hygienic drinking water
should be provided.

2. Facilities for sitting: In every organization, especially factories, suitable

seating arrangements are to be provided.

3. First aid appliances: First aid appliances are to be provided and should be
readily assessable so that in case of any minor accident initial medication can be provided to the needed employee.

4. Latrines and Urinals: A sufficient number of latrines and urinals are to be

provided in the office and factory premises and are also to be maintained in a neat and clean condition.

5. Canteen facilities: Cafeteria or canteens are to be provided by the

employer so as to provide hygienic and nutritious food to the employees.

6. Spittoons: In every work place, such as ware houses, store places, in the
dock area and office premises spittoons are to be provided in convenient places and same are to be maintained in a hygienic condition.

7. Lighting: Proper and sufficient lights are to be provided for employees so

that they can work safely during the night shifts.

8. Washing places: Adequate washing places such as bathrooms, wash

basins with tap and tap on the stand pipe are provided in the port area in the vicinity of the work places.

9. Changing rooms: Adequate changing rooms are to be provided for

workers to change their cloth in the factory area and office premises. Adequate lockers are also provided to the workers to keep their clothes and belongings.

10.

Rest rooms: Adequate numbers of restrooms are provided to the

workers with provisions of water supply, wash basins, toilets, bathrooms, etc.

Many non statutory welfare schemes may include the following schemes:

1. Personal Health Care (Regular medical check-ups): Some of the

companies provide the facility for extensive health check-up

2. Flexi-time: The main objective of the flextime policy is to provide

opportunity to employees to work with flexible working schedules. Flexible work schedules are initiated by employees and approved by management to meet business commitments while supporting employee personal life needs

3. Employee Assistance Programs: Various assistant programs are arranged

like external counseling service so that employees or members of their immediate family can get counseling on various matters.

4. Harassment Policy: To protect an employee from harassments of any

kind, guidelines are provided for proper action and also for protecting the aggrieved employee.

5. Maternity & Adoption Leave Employees can avail maternity or

adoption leaves. Paternity leave policies have also been introduced by various companies. Medi-claim Insurance Scheme: This insurance scheme provides adequate insurance coverage of employees for expenses related to hospitalization due to illness, disease or injury or pregnancy.

6. Employee Referral Scheme: In several companies employee referral

scheme is implemented to encourage employees to refer friends and relatives for employment in the organization

7. Medi-claim Insurance Scheme: This insurance scheme provides adequate

insurance coverage of employees for expenses related to hospitalization due to illness, disease or injury or pregnancy.

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CHAPTER-3 COMPANY PROFILE

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HISTORY

The Cadbury story is a fascinating study of industrial and social development, covering well over a century and a half. It shows how a small family business developed into an international company combining the most sophisticated technology with the highest standards of quality, technical skills and innovation. A one man business, opened in 1824 by a young Quaker, John Cadbury, in Bull street Birmingham, was to be the foundation of Cadbury Limited, Now

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one of the worlds largest chocolate producers. By 1831 the business has changed from grocery shop and John Cadbury had become a manufacturer of drinking chocolate and cocoa, the start of the Cadbury manufacture business, as it is known today.

The leader in the UK confectionery Market, Cadbury Limited is the confectionery division of Cadbury Schweppes plc, a major force in the confectionery and soft drinks international market. Quality has been the focus of the Cadbury business from the very beginning, as generations have worked to produce chocolate with the taste, smoothness and snap characteristics of Cadbury chocolate. Cadbury India is a fully owned subsidy of Kraft Foods Inc. The combination of Kraft Foods and Cadbury creates a global powerhouse in snacks, confectionery and quick meals. With annual revenues of approximately $50 billion, the combined company is the world's second largest food company, making delicious products for billions of consumers in more than 160 countries. We employ

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approximately 140,000 people and have operations in more than 70 countries.

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The legend called Cadbury

1824 A once business was opened in 1824 by a young Quaker, John Cadbury, in Bull street Birmingham was to be the foundation of Cadbury Limited, now one of the worlds largest producer of chocolate. 1831 By this year the business had changed from a grocery shop and John Cadbury had become a manufacturer of drinking chocolate and cocoa. This was the start of Cadbury manufacturing business as it is known today. A larger factory in Bridge Street Birmingham was rented in 1847, John Cadbury was joined by his brother Birmingham and the business became Cadbury Brother of Birmingham. 1861 John Cadbury resigned his business and handed over to his sons, Richard, 25 and George, 21 who after 5 difficult years almost shut down the business to take up other vocation. Fortunately for generation of chocolate lovers, they didnt. 1866 Saw a turning point for the company with the introduction of a process for pressing the cocoa butter from the coca beans. This not only enabled Cadbury Brothers to produce pure coca essence, but the plentiful supply of coca butter

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remaining was also used to make new kind of eating chocolate. The essence was advertised as Absolutely pure, therefore best. 1879 Business prospered from this time and Cadbury Brother outgrew the Bridge Street factory, moving in 1879 to a Greenfield site some miles from the center of Birmingham which came to call Bourneville. The opening of the Cadbury factory in a garden also heralded a new era in industrial relations and employee welfare with joint consultation being just one of the introduced by the pioneering Cadbury Brothers. 1899 In this year the business private limited company Cadbury Brothers Limited. Progress since the start of the century through the inter war years onward ahs been rapid. Chocolate has moved being a luxury item to well within the financial reach of everyone. 1905 Cadbury has many famous brands with one of major success story being Cadburys Dairy Milk chocolate launched in 1905, today Britains favorite moduled chocolate bar. Cadbury today is the market leader in the U.K chocolate confectionary market, employing the most advanced processing technology and management information and control techniques. The company is the confectionary division of

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Cadbury Schweppes plc which is major force in the confectionary and soft drinks international market. World - wide Cadbury is one of the pre eminent names in confectionary with impressive range of famous brands. Quality has been the focus of the Cadbury business from the very beginning as generations have worked to produce chocolate with that very special taste, smoothness and snap, so characteristics of Cadburys chocolate.

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CADBURY WORLD MAP

Cadbury receives the first overseas order in India 1881-from the Cadbury respective in Australia long before the world famous Cadburys Dairy Milk had been developed.

Trade grew rapidly before the 1914-18 war- especially in the old British Empire. The first overseas Cadbury factory was opened in Hobart Tasmania in 1922, followed by New Zealand in 1930,with Canada and Dublin in 1932 and South Africa in 1939.

Cadbury now has factories all over the world- Australia, New Zealand ,Canada , Malaysia, India, Indonesia, Japan, and several countries in Africa and a franchise arrangement with Hershey in the USA.

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In Europe subsidiary companies- included Hueso in Spain, Poulain, and Bouquet D or in France, De Famm and Frisia in Holland, Paisten in Germany.

Recent developments- included the acquisition of Stani in Argentina and new factories in Peking, China and Wroclaw, Poland. Many countries also receive their Cadburys chocolate straight from Bourneville and Somerdale.

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Company

In India, Cadbury began its operations in 1948 by importing chocolates. After 60 years of existence, it today has five company-owned manufacturing facilities at Thane, Induri (Pune) and Malanpur (Gwalior), Bangalore and Baddi (Himachal Pradesh) and 4 sales offices (New Delhi, Mumbai, Kolkata and Chennai). The corporate office is in Mumbai.Our core purpose "Make Today Delicious" captures the spirit of what we are trying to achieve as a business. We make delicious foods you can feel good about. Whether watching your weight or preparing to celebrate, grabbing a quick bite or sitting down to family night, we pour our hearts into creating foods that are wholesome

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and delicious.

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Currently, Cadbury India operates in four categories viz. Chocolate Confectionery, CADBURY WORLWIDE Milk Food Drinks, Candy and Gum category. In the Chocolate Confectionery business, Cadbury has maintained its undisputed leadership over the years. Some of the key brands in India are Cadbury Dairy Milk, 5 Star, Perk, clairs and Celebrations.

Cadbury enjoys a value market share of over 70% - the highest Cadbury brand share in the world! Our billion-dollar brand Cadbury Dairy Milk is considered the "gold standard" for chocolates in India. The pure taste of CDM defines the chocolate taste for the Indian consumer.

In the Milk Food drinks segment our main product is Bourn vita - the leading Malted Food Drink (MFD) in the country. Similarly in the medicated candy category Halls is the undisputed leader. We recently entered the gums category with the launch of our worldwide dominant bubble gum brand Bubbaloo. Bubbaloo is sold in 25 countries worldwide.

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Since 1965 Cadbury has also pioneered the development of cocoa cultivation in India. For over two decades, we have worked with the Kerala Agriculture University to

Cadbury India is a fully owned subsidy of Kraft Foods Inc. The combination of Kraft Foods and Cadbury creates a global powerhouse in snacks, confectionery and quick meals. We are currently the world's No.1 confectionery and biscuit company. We are also the worlds second-largest food company with sales in approximately 160 countries. We employ approximately 140,000 people.

With an incredible brand portfolio, we contrive to make a delicious difference, today and everyday.

Heritage: We have come a long way since J.L Kraft started selling cheese from a horse drawn wagon in 1903. Hard work, imagination and commitment to bring the world its favorite foods has helped us grow into a company that touches more than a billion people in 160 countries. Everyday. One at a time.

Some fast facts on the combined company:

Our Global Reach

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 Approximately $50 billion in revenues 25%+ of global revenue from emerging markets #1 in global confectionery #1 in global biscuits More than 50% of global revenue from snacks and confectionery

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Our Brand Portfolio 11 brands with more than $1 billion in revenue 70+ brands with more than $100 million in revenue 40+ brands over 100 years old 80% revenue from #1 share positions

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WHO WE ARE Consumers inspire us To make today delicious, we begin with our consumers

We listen, we watch and we learn. We understand their joys and their challenges because were consumers too.

Our Reach We believe we can make a delicious difference, everywhere.

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Were constantly looking for fresh ideas to improve our workplace, our partnerships, our communities and our world.

How we Behave Our Values We understand that actions speak louder than words, so at Kraft Foods: We inspire trust. We act like owners. We keep it simple. We are open and inclusive. We tell it like it is. We lead from the head and the heart. We Discuss. We Decide. We Deliver.

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How we Grow We focus on creating sustainable, profitable growth. And our strategies guide our efforts:

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 Build a high performing organization Reframe our categories Exploit our sales capabilities Drive down costs without compromising quality

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About our People

We believe that work and fun can co-exist beautifully. Therefore at Cadbury India, it's all about work hard, play harder!. We bring moments of delight to our consumers everyday and every time. Therefore, we strongly believe that those people who create these products should also have fun while doing so.

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PRODUCT PROFILE Chocolate & Confectionary

DAIRY MILK

Fruit & Nut

PERK

GEMS

clairs

Nutties

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Temptation

Food Drinks Ovaltine

Drinking chocolate

Bournvita

Horlicks

OUR BRANDS Product Range Plant wise

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Malanpur Factory clairs CDM SHOTS GEMS Poppers Five star Wafer Peak Ulta peak Milk treat

Thane Factory Bournvita

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 Dairy milk, Fruit & Nut, Crackle & Moulded products. Five star Gems Caramels, Tiffins, Nut Butterscotch Liquid Milk, Cocoa processing, Cocoa Powder & Cocoa Butter

Induri Factory Milk crumb Milk fat Liquid milk chocolate Five star

Relish Gems Moulded Chocolate

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Chundale kerala Import Cocoa

Phaltan Dairy Milk Relish Nut Milk

Warna

Bournvita

Dirnking Chocolate Badii Bournvita

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AWARDS

Asian Marketing Effectiveness Awards 08 Asian Marketing Effectiveness Awards 2008 for Bournvita Folk/Fusion campaign - GOLD award for the "Best Insights and Strategic Thinking" and SILVER award for the 'Most Effective Use of Advertising'. The Asian Marketing Effectiveness Awards are the region's most prestigious awards that celebrate resourceful Asian marketing. They are designed to set the standard for effective marketing within the region, and aim to uncover the campaigns that show results through innovative spirit and combining creativity with effectiveness to build world class brands.

Cadbury India ranked 7th Great Place to Work in India No. 1 FMCG Company

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Cadbury India has been ranked as the 7th Great Place to Work and the No. 1 FMCG company in India in 2008, by the Great Place to Work Institute. This study, in its fifth year in India , has a presence in 30 countries and is the oldest, most comprehensive and respected workplace study worldwide. Over two hundred companies throughout India participated in the survey, which measured the degree of satisfaction of employees with their place of work and picked out the best working environments. This is the fourth time we have featured amongst the Great Places to Work in India . We were ranked 10th in 2003, and were among the top 25 in 2004 and 2005.

Great Place to Work 2007 'Cadbury India' has been awarded the "Bronze Award for Excellence in People Management" in the 'Great Place to Work 2007' survey conducted by Grow Talent Company Limited and Businessworld. The award recognizes Cadbury India as a national leader in the

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area of Human Resource Management.

Business World along with Grow Talent has been carrying out the 'Great Place to Work' survey for the past 4 years. This award is based on the ranks received in top 25 list of the Great Place to Work India studies conducted in the last four years.

ABBY Award wins for India. The prestigious ABBY awards, held in March, recognise creative excellence in the Indian Advertising Industry. The Ulta Perk campaign won four Silver Awards in total and the Cadbury Dairy Milk Campaign, Miss Palampur, also won a Silver Award. This year Cadbury also sponsored the new 'Young ABBY' Award.

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Bournvita won the Emmvie Gold for the Best Media Innovation - TV.

Cadbury won the Emmvie Gold for the Best Media Innovation - TV, for brand Bournvita.

Cadbury Dairy Milk & Bournvita crowned as Consumer Superbrands

Cadbury Dairy Milk & Bournvita have done it again. For the second time running, Cadbury Dairy Milk & Bournvita have been declared a `Consumer Superbrand' for 2006-7 by Superbrands India.

Cadbury- Ranked among India's most respected companies

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Cadbury India has been ranked 5th in the FMCG sector, in a survey on India's most respected companies by sector conducted by Business World magazine in 2007.

Cadbury wins the Effies 2006 Pappu does it again! At the recent Effie 2006 awards organized by The Advertising Club of Mumbai, our 'Pappu Pass Ho Gaya' advertising campaign bagged two more awards - Gold in the Consumer Products category and Silver in the Integrated advertising campaign category.

Cadbury India roars at Cannes Cadbury India received a bronze award at the Cannes Lions International Advertising Festival for partnering with a mobile phone operator in 2005 to provide exam results via SMS to school children.

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Cadbury India is a Great Place to Work The 'Great Place to Work' Institute study listed Cadbury India as a Great Place to work in 2005 for the third time in a row. Incidentally, Cadbury was in the Top 25 in 2003, 2004 and 2005 too.

Reader's Digest Award recognizes Bournvita Bournvita won the 'Reader's Digest Trusted Brands' Gold Award for the vitamin health supplement category in Indian in 2006. The merit was based on 7000 responses from questionnaires and telephone interviews across Asia.

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Suraksha Puraskar Award - 2005 Cadbury India's Bangalore factory has received the "Suraksha Puraskar" safety award from the National Safety Council Karnataka chapter.

National Safety Council (NSC) was set up by the Ministry of Labour, Government of India in 1966, as an autonomous body to generate, develop and sustain a voluntary movement on Environment, Health and Safety.

Superbrands

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Cadbury Dairy Milk and Bournvita have achieved the distinction of a 'Superbrand' as awarded by the Superbrands India Council.

Regional Office Cadbury India Ltd. Cadbury House 19, B Desai Road Mumbai 400 026 Maharashtra India

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Tel: +91 22 4007 3100

Fax: +91 22 2352 1845

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REGIONAL OFFICES Mumbai Cadbury India Ltd. Reyn. Basera Annexe Near Cooper Hospital Vile Parle West Mumbai 400 056 Maharashtra India Chennai Cadbury India Ltd. 146- Second Floor Royapeth High Road Mylapore Chennai 600004 Tamil Nadu India

Delhi Cadbury India Ltd 303 - 305 3rd Floor, Vipul Agora M.G. Road Gurgaon - 122 002 India

Kolkata Cadbury India Ltd 9-A Esplanade Row Kolkota - 700 069 West Bengal India

Our Factories
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Thane Cadbury India Ltd 1 Pokhran Road Eastern Express Highway Thane 400 606 Maharashtra India

Pune Cadbury India Ltd Induri Factory Talegaon Dabhade Pune 410 507 Maharashtra India

Himachal Pradesh Cadbury India Ltd Works: Hadbast No 199 Village Sandholi Baddi Tehsil- Nalagarh Dist. Solan 173205 Himachal Pradesh India

Gwalior Cadbury India Ltd Plot No 25 Malanpur Industrial Area Village Gurikha Tehsil Gohad Gwalior - 477 116 Madhya Pradesh India

Bangalore

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Cadbury India Ltd Jodi Hanumanapalya Mahadevapura Post Mangalore Road Nelamangala 562 123 Bangalore Karnataka India

COCOA OPERATONS
Cochin Cadbury India Ltd Cocoa Operations

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Near Thrikkakara Pipe Line Junction Thrikkakara P.O Cochin 682021 Kerala India

Cadbury believes in the following practices-

Openness- By sharing information, ideas and accepting adverse feedback

constructively. By allowing easy accessibility.

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 Initiative- By being a self starter, by seeking simple structures & solutions

to problems.

Commitment- By aligning personal goals & directing energies towards

achieving Cadburys objective.

Integrity- By being honest in all dealings & facing issues separately.

Team spirit- By working harmoniously with colleagues & contribute

significantly to teams effort.

Discipline- By following companys policies & practices, adhering to

expected standards of behavior and conduct.

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 Equality- By treating all employees, irrespective of their designation with

respect and dignity. By considering all important. By having common welfare facilities like uniform, canteen, transport etc.

Malanpur

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In 1989, the company started manufacturing operations from its third and newest factory at Malanpur near Gwalior. Using the most modern state of art technology, the unit manufactures Eclairs, Gems, Perk & five star.

The Malanpur unit is cost based unit, only to manufacture the products and send them to sales and marketing department in Mumbai. Location Plot No 25, Malanpur Industrial Area Malanpur, Dist-Bhind. (25 kms away from Gwalior, On Gwalior Behind Highway)

Telephone

283803- 283807

For effective and speedy communication, Malanpur is connected with CC. Mail Network with other Cadbury plants & H.O.

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Parent Company

Cadbury Schweppes International (U.K.)

Total Land Total Investment Turnover

24 Acre 130 crores 210 crores

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Manufacturing Strategy Tracks

Q Quality

C Cost

D Delivery

S Safety Malanpur Values

M Morale

These are the Central Operating Values: Quality Hygine Productivity Material Efficiency System

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EMPLOYEE PROFILE WORKFORCE:

Factory has a young workforce 35 yrs (average age )

Mainly locals

ITI passed 100%

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EXCUTIVES & OFFICERS : 15% have grown from line Professionally qualified 33% Post graduate 67% graduates (including BE & B techs)

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CHAPTER-4 EMPLOYEE WELFARE AT CADBURY INDIA LIMITED

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Human resource is an important asset of any organization. With the increase in the complexities of the business environment it becomes very essential for the organization to have an optimum manpower and also to reduce turn over. Every organization recruits employees for some specific purpose or task. The accomplishment of the task is compensated by the salary or wages by the organization. Culture, status, informal groups and perceptions of facts, logic & emotion, needs determine human behavior. Needs are defined by different author differently.

According to Maslows need theory of motivation :

Need of an individual is the motivational factor. An individual works in order to fulfill his needs. If the management is able to take care of these needs. If the management is able to take care of these needs then it can be successful to maintain a stable and loyal workforce. The need include the psychological needs, safety needs. Giving monetary and nonmonetary benefits, which are known as fringe benefits.

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These fringe benefits are given to the employees during or post employment period. There are various types of fringe benefits among which the welfare activities play an important role. It holds values as it work in the direction to satisfy the basic needs like food, cloth, transport etc., which are vital for the day to day functioning. It so becomes very important for an organization to take care of this aspect as it is very close to an employee or more over to an individual.

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EMPLOYEES WELFARE ACTIVITIES AT CADBURY INDIA LIMITED. MEDICAL FACILITY: All the employees are subject to go through a medical check up at the time of joining the factory as well as annually.

Doctors are appointed for proper medical check up once in a year.

The company provides first aid room with an attendant for 24 hours. In addition employees are professional trained on First-Aid.

Here a medical assistant is available round the clock that is a retired officer of army medical core.

CANTEEN FACILITY:-

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 Free canteen is a statutory requirement under the factory act 1948 but in CIL the canteen facility is 100% subsidized. The canteen facility is both for the workers and the officers. Company provides breakfast, lunch and dinner to the employees. There is a common dinning hall for all the employees.

Food and eatables are prepared under strict hygienic conditions. A canteen
managing committee consisting of employees representatives from various departments manages the canteen. Its canteen is clean and cool, fully airconditioned, and fully furnished.

A separate room and an attendant is provided by the company, to serve tea/coffee whenever required. Soft drink and light refreshment is also available for self and entertaining visitors.

ALLOWANCES:-

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Allowances given are of following types: Conveyance Allowance is fix for operator and for others as per grade. Education allowances as per grade of the employees. Medical allowances are 5% of gross and only for those who does not come under E.S.I scheme.

TRANSPORT FACILITY:Company provides buses for commuting from Gwalior to Factory. Two buses are available for different routes in all the three shifts & one general shift.

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AMENITY BLOCK: Before entering the production area every employees has to take bath & get dressed in uniform provided by the company.

Employees are expected to maintain good personal hygiene as per company policy. CIL also provides toilets, bathrooms, separate for women and male workers. These are always clean, well ventilated and has well lighting system.

Uniform:CIL provide the uniform for every worker. Uniform includes: Four set of pant and shirt (white pant & white shirt) per year to every worker. One pair of shoes. One sweater in winters.

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DRINKING WATER:In CIL pure drinking water is available 24 hours. CELEBRATIONS:-

Cadbury day

Family day

Safety day

Environment day

Independence day

Republic day

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 Sports and various events

Cadbury day:All the employees gather on this day with their children in the factory premises. The event is marked by the painting competition in which the children of the employees participate and the awards of the winners are distributed later on the family day. Family day:It is one of the major events of the factory. This celebration is a get together of all the employees with their families. It is celebrated on 17th September every year. The event is marked with giving off the prizes of various competitions and cultural programs. Finally the celebration ends with a grand family dinner.

Safety day:-

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Every year 4th March, National Safety Day is observed as an important day in CIL to make people aware of the importance of safety. This day is celebrated and marked with number of activities. The main of which are: Display of banners of safety Distribution of safety batches Messages on safety & health Screening of video film on safety Exhibition Holding contest Safety quiz Slogan competitions, poster competitions, essay competitions Spot the hazard

Sports activities:-

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CIL believes that For Healthy Mind Healthy Body Is Necessary and for developing team spirit and dedication towards this task, CIL organizes various sports activities from time to time.

Housing loan:-

Company provides housing loan and interest subsidy to the employees at the rate of 4% interest. Nearly 80% of workers have constructed their houses in Gwalior availing this facility.

Other facilities:Some other facilities are provided by CIL to their employees. Such as : Housing loan interest subsidy Widow pension scheme 2700/-

Provident fund scheme @12% of companys contribution

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 Gratuity @15% days basic salary/ year after completion of 5 year of services.

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CHAPTER-5 RESEARCH METHODOLOGY

RESEARCH METHODOLOGY
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Accuracy of the study depends on the systematic application of the method. Research in common parlance refers to a search for knowledge. One can also define research as scientific and systematic search for pertinent information on a specific topic. Well, all possess the vital instinct of inquisitiveness for, when the unknown confronts, we wonder and our inquisitiveness makes us probe and attain full data and fuller understanding of the unknown, can be termed as research. Research comprises defining and redefining problem, suggesting solutions, collecting, organizing and evaluating data, making deduction and reaching conclusions and at last carefully testing the conclusion. Research methodology is a way to systematically solve the problem.

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OBJECTIVE OF THE RESEARCH

To find out the satisfaction level of the employees with Medicare system. To know the feed back of the employees about Medicare policy. To provide better facility to the employees. To make a perfect Medicare system. To find out the loophole in the present system if any. To take the new ideas from the employees for the betterment of the system.

Research problems: whether employees are satisfied or not with the medicare policy and to know the feedback of the employees.

Research Design It includes two type of research design

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1- Exploratory Research design- One type of research design, which has as

its primary objective the provision of insight into, and comprehension of, the problem situation confronting the researcher.

2- Conclusive Research Design Research designed to assist the decision

maker in determining, evaluating, and selecting the best course of action to in a given situation.

In this project we have used: EXPLORATORY RESEARCH DESIGN

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METHOD OF DATA COLLECTION

While deciding about the method of data collection to be used for the study, the researcher should keep in mind two types of data viz., primary and secondary.

Primary Data: The primary data are those which are collected afresh and
for the first time, and thus happen to be original in character.

Secondary Data: The secondary data, on the other hand, are

those which have already been collected by someone else and which have already been passed through the statistical process.

There are many methods of collecting primary data and the main methods include:

questionnaires interviews focus group interviews

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observation case-studies diaries critical incidents Portfolios.

Among above we have collected data through QUESTIONNAIRE because it is a popular means of collecting data. Besides this there are many advantages of preparing questionnaire: QUESTIONNAIRE

This method is more popular .The questionnaire is sent to the person concerned to answer the questions formatted and return the same soon. A Questionnaire consists of a number of questions printed or typed in definite order on a form or set of forms. The Questionnaire is sent to the respondents. In order to achieve the research objective it is necessary to collect accurate and

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relevant data, secondary data are already published data collected for purposed other than the specific research needs at hand. Primary data that are collected specifically for the research situation at hand, were collected by surveys ,using respondents surveys is one of the ways of collecting primary data namely observations, experiments and surveys .

Advantages:

Can be used as a method in its own right or as a basis for interviewing or a telephone

Survey. Can cover a large number of people or organizations. Wide geographic coverage. Relatively cheap. No prior arrangements are needed. Avoids embarrassment on the part of the respondent. Possible anonymity of respondent.

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No interviewer bias.

COLLECTION OF SECONDARY DATA

There are basically two sources to collect secondary data

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a) Internally b) Externally Internally: Provided by the company/organization Externally: Various publication of central, state and local Government. Internet.

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CHAPTER-6 ANALYSIS AND INTERPRETATION

ANALYSIS AND GRAPHICAL PRESENTATION

1} AWARENESS OF THE WELFARE SCHEME AVAILABLE IN CADBURY

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Yes No

20% 80%

2}SATISFACTION TOWARDS WORKING CONDITIONDS Satisfied Partially Satisfied Dissatisfied 65% 25% 10%

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3}SATISFACTION LEVEL WIYH THE FACILITY OF CANTEEN AND LUNCHROOM

Satisfied Partially Satisfied Dissatisfied

75% 15% 10%

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4} SATISFACTION LEVEL WITH THE WORKING HOURS IN CADBURY Satisfied Partially Satisfied Dissatisfied 55% 10% 35%

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5} SATISFACTION LEVEL WITH THE CONTRIBUTION TOWARDS FAMILY ALLOWANCES, SICKNESS, ACCIDENTS ETC.

Satisfied Partially Satisfied Dissatisfied

90% 5% 5%

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6} SATISFACTION LEVEL WITH THE SAFETY MEASURES AVAILABLE AT CADBURY. Satisfied Partially Satisfied Dissatisfied 55% 35% 10%

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7}AWARENESS WITH THE LEGAL AID PROVIDED TO EMPLOYES BY CIL PLANT. Satisfied Partially Satisfied Dissatisfied 65% 25% 10%

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8} SATISFACTION LEVEL WITH THE DRINKING WATER FACILITY IN THE PLANT

Satisfied Partially Satisfied Dissatisfied

85% 5% 10%

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CHAPTER-7
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RECOMMEMDATION

The suggestions for the findings from the study are follows Most of the employees agree that the performance appraisal activities are helpful to get motivated, so the company should try to improve performance appraisal system, so that they can improve their performance. Non financial incentive plans should also be implemented; it can improve the productivity level of the employees. Organization should give importance to communication between employees and gain co-ordination through it.

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 Skills of the employees should be appreciated. Better carrier development opportunities should be given to the employees for their improvement. If the centralized system of management is changed to a decentralized one, then there would be active and committed participation of staff for the success of the organization

CHAPTER-8
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CONCLUSIONS

There is a lot of differences between the welfare measures Available at Cadbury and Factories Act. The main reason is Cadbury is a food factory. All the provisions of the factories act cannot be applied here. As far as the welfare schemes are concerned the company has sufficient activities and the employees other than salary are being provided with all the other basic needs of them as well as their families.

Company is taking full attention towards its employees whether is of food, transportation, medical aid, recreation and other facilities. The company

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pays full attention not only to their employees working there. Infact I was given all the facilities whether is food conveyance facility or any other amenities in the organization. If CIL management put a bit more attention to its employees immure the company will continue as the leader in the confectionary market and the employees will work with more zeal and enthusiasm that will surely help the company in achieving its target.

CHAPTER-9 BIBLIOGRAPHY

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BIBLOGRAPHY

WEBSITES

www.cadbury.com www.cadburyindialtd.com

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BOOKS

C.B GUPTA Human Resource Management N.D KAPOOR Industrial Law

P.N. MALIK Industrial Law

CHAPTER-10 ANNEXURE
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QUESTIONNAIRE

Note:- Please tick mark on appropriated box. 1. Awareness of the welfare schemes available in Cadbury. ( ) Aware ( ) Unaware 2. Satisfaction towards working conditions.
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( ) Highly satisfied ( ) Satisfied ( ) Dissatisfied

3. Satisfaction level with the facility of canteen and lunchroom. ( ) Highly satisfied ( ) Satisfied ( ) Dissatisfied

4. Satisfaction level with the working hours in Cadbury.

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( ) Highly satisfied ( ) Satisfied ( ) Dissatisfied

5. Satisfaction level with the contribution towards family allowances, sickness, accidents etc.

( ) Highly satisfied ( ) Satisfied ( ) Dissatisfied 6. Satisfaction level with the safety measures available at Cadbury.

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( ) Highly satisfied ( ) Satisfied ( ) Dissatisfied

7. Awareness with the legal aid provided to employees by CIL plant.

( ) Highly satisfied ( ) Satisfied ( ) Dissatisfied

8. Satisfaction level with the drinking water facility in the plant.

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( ) Highly satisfied ( ) Satisfied ( ) Dissatisfied 9. Satisfaction level with the process of grievance handling

( ) Highly satisfied ( ) Satisfied ( ) Dissatisfied

10. Satisfaction level with bonus and gratuity. ( ) Highly Satisfied

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( ) Satisfied ( ) Dissatisfied

THANK YOU FOR CO-OPERATION

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