Sap Portal

UP110
How SAP Uses the SAP NetWeaver Portal as its Corporate Intranet Site
John Franke, SAP IT Production Management Portals
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
SAP 2008 / SAP TechEd 08 / UP110 Page 2
Agenda
1. SAP Corporate Portal Overview

1.1. 1.2. 1.3. 1.4. 1.5. 2.1. 2.1. 2.2. 2.3. 3.1. 3.2. General Information, Key Facts Content Examples Application Integration Communities Overview Portal Governance Landscape Design Usage Statistics & Reporting Custom UI & Navigation Accelerated Application Delivery Implementation (AccAD) Change Management Incident Management
2. Technical Details
3. Operational Processes
4. Live Demo 5. Questions & Answers

SAP's Intranet/Portal Realization Timeline

SAPNet SAPs legacy intranet 1995 to 2005 Outdated content Lack of governance Growing user dissatisfaction Portal Program 2003/4 Evaluation phase Pilot launched for specific user communities EP6@SAP Program 2004/5 Business Engagement Governance Definition Migration of SAPNet to SAP Corporate Portal SAP Corporate Portal 2006 SAP Corporate Portal established as single intranet at SAP SAP Corporate Portal 2007 Focus on personalization and usability Navigation redesign SAP Corporate Portal 2008 Community, Enterprise 2.0 Readability, Accessibility, Consistency
SAP Corporate Portal Vision
One single Corporate Portal as a global and individual access point to information, collaboration and application services Scenario prior to October 10th, 2005 SAP Corporate Portal today
Sales & Marketing
Consulting
HR
Finance
Corp. Comm.
Knowledge Management
Infrastructure
SAPs Corporate Portal uses SAP enabling technologies to provide all SAP employees worldwide with a role-based, value-adding workspace on a common infrastructure
SAP Corporate Portal Benefits

Central access point to all internal information at SAP Role-based access to all information required for daily work Consistent content governance and publishing capability Increased productivity by providing easier access to relevant business applications through the portal (CRM, HR, etc.) One central high-quality search over data sources New easy-to-use collaboration features for teams & projects SAP runs SAP
SAP Corporate Portal Key Facts

25+ Backend systems integrated:
SAP ERP (HR/FI) Business Suite (CRM/RPM) NetWeaver BI/XI Legacy/3rd Party
Process Integration
Sales/Marketing Manager & Employee Self Services Executive/Management Reporting
Content Publishing environment:

Document upload (KM) Online web page editing (Custom online web editing tool WCMS)
60,000 end-users Available in 70 countries 500,000 documents in managed content, 1,000,000 documents in collaboration rooms 35,000 managed web pages Penetration rate: 99.6 % of potential users
80+ Workflows Community Tools:

Virtual workspaces for Teams & Projects Discussion forums Wiki Podcasts
another evidence that SAP runs SAP

Top Level Navigation
News, events & personal inbox
About the company
Product information & documentation
All services for employees
Collaborative Tools
Job-specific Roles
Information & Interaction
Information about SAP
Information (Product View)
Information & Transactions
Asynchronous collaboration, Networking
Job-specific Workspaces
What's new? What do I have to do today?
Whats SAPs strategy ? How to get to SAP ?
Where can I get information on SAP products?
Where can I submit a leave request, access my payroll?
Where can I collaborate with other colleagues?
Personalized entry points based on role model
Relevant for all SAP employees

Relevant for the specific job functions
Content Example: Homepage Global / Regional & Local News
Content Example: Employee Services
End-user orientation: navigation is End-user orientation: navigation is sorted by topic, independently from sorted by topic, independently from who delivers content, applications or who delivers content, applications or services services
Content Example: Performance Management
Performance Management provides Performance Management provides the overall process documentation the overall process documentation
... and offers direct access to the ... and offers direct access to the application application
Application Integration Example: PRM
Role-based access provides integration of Role-based access provides integration of backend applications into Corporate Portal backend applications into Corporate Portal
Application Integration Example: Executive Board Role
Graphical Reports built using Visual Graphical Reports built using Visual Composer Composer
Community at SAP Corporate Portal

At a glance
Community as medium to participate, share ideas and place to collective knowledge Services Content provided by everyone
choosing the suited services like
Virtual Rooms Wiki spaces Discussions Info Rooms Podcasts
Guidance and Governance

When to use what Strength and Weaknesses of services Rules and policies Processes
Communities Services Today

Collaboration Rooms, Wiki, Discussions and Podcasts
Virtual Rooms
Technology
> 5300 rooms and >1.000.000 docs
Discussions
Technology
SAP Forums based on SAP J2EE
> 100 Discussions
SAP NetWeaver Collaboration Rooms
Strengths
Individual set up Document sharing Restricted access - detailed permission settings
Strength
Discussions are open to all SAP employees Discussions for various topics RSS and Email Notifications
WIKI
Technology
Confluence 2.5.4
>1300 global and >700 personal spaces
Podcasts
Technology
Open-Source-Software
> 500 Podcasts
Strength
Easy online editing Easy to structure RSS and Email notifications
Strength
Knowledge to go RSS enabled Subscriptions via iTunes
Communities
Organized to guide user to Organized to guide user to appropriate solution by topic appropriate solution by topic
Community Example: Collaboration Tab
Collaboration Rooms provide online working areas where you can share information, documents, and ideas assign tasks, and schedule events
Community Example: Wiki Tab
Wiki Spaces provide community spaces for group collaboration Used for information gathering, project information Provides platform for personal/team blogging
Community Example: Discussions Tab
Discussion Forums provide online communication channel for Troubleshooting, tips and tricks, community expert discussion Brings user community and topic experts together
Community Example: Podcast Tab
Podcast Directory provides forum for posting media content Download various media formats directly into podcast client Grouped by categories of interest
Information Governance Content Definition Managed vs. Collaborative Content

Managed Content Collaborative Content
SAP Corporate Portal
Project/Team Rooms Wiki, Forums,
Example Characteristics:
Binding, reliable, mandatory, strictly governed, upto-date Large target or work group (>300 employees) Managed by responsible employees (Portal Governance) Content which is validated or approved and ready for distribution
Enables creativity and innovation Small target or work group (<300 employees) Managed by members themselves Content which is work in progress or not yet approved
Motivation and Objectives for Information Governance

The motivation behind Portal Governance is to provide employees with reliable, relevant and fresh information via Portal Content Reliability Content Completeness & Relevance Content Freshness
Ensure that content within Portal is trustworthy and consistent
Guarantee that information is complete but does not overload the user
Ensure the information offerings are up-to-date
End-User Experience Process Efficiency

Make the Portal the preferred entry point to information, and a great tool
Manage the content life cycle efficiently
Participants of the Governance Model

The Governance Engagement Model ensures clear assignment of responsibilities keeping restrictions to a minimum Management Level Portal Business Group (All Portal Leads)
Search and Retrieval Framework Office of the CEO Finance & Administration Research & Breakthrough Innovation Product & Technology HR, Processes & Production Service & Support CSO Asia Pacific / Japan Americas EMEA News EMEA Central
Distributed Governance (LoB and Regions)
Monitoring and Reporting Framework Navigation and Information Architecture Framework Layout and Design Framework
SAP IT Enterprise Business Services

Expert Level Focus Groups
Governance Engagement Model: Responsibilities of the Line of Business

Portal Lead Portal Lead Content Content Area Manager Area Manager Content Content Publisher Publisher Business Business Role Owner Role Owner
Portal Lead
Participates in SAP Corporate Portal strategy formulation Communicates strategies and changes to portal professionals Gathers and prioritizes portal-related requirements Coaches portal professionals on their roles and responsibilities
Content Area Manager

Approves and publishes relevant information to respective content areas Coaches and coordinates Content Publishers Maintains own content
Business Role Owner

Responsible for specific portal roles Defines and adapts the blueprints for role-specific navigation Manages changes Organizes end-user training Approves special role assignments
Content Publisher
Uploads and maintains managed content
Governance Framework What is IT responsible for?

The Governance Framework defines the standards and guidelines for: Information Architecture Metadata Navigation Structures
Navigation and Information Architecture
Layout and Design
Portal style guide Web content templates
Monitoring and Reporting
Controlling of quality standards Provisioning of usage information Provisioning of automated reminder procedures Content Area specific search Search improvement guidance Management of moderated search results (Best Bets)
Search and Retrieval
Content Cockpit for Portal Professionals
The Content Cockpit (via Editor Role) provides orientation for the Corporate Portal Professional Community
Enables Content Area Manager and Content Publisher to store content within SAPs Information Architecture
Governance Example: Content Composer Information Architecture & Storage
Content Composer: Page Creation
Governance Example: Content Loader Information Architecture & Storage

Content Loader: the storage place for all types of content is structured by Board Area
Content relevant for all employees at SAP
Content relevant for a job-specific Workspace or Role
Governance Example: Portal Style Guide
Goals
Provide guidelines, definitions, and templates Explain processes related to the portal style Implement and keep a consistent look and feel that reflects the corporate branding
Topics
Portal framework and navigation Content design and layout User interface
Governance Example: Search Framework
TREX searches different sources

KM documents Content Composer Pages SMART Assets ...
Advanced Search Options offer further selections
Presented in one result list
Agenda


Corporate Portal Solution Landscape

Project Development Project Test Production Maintenance Production Test Quality Assurance Production
Corporate Portal
Java Integration Platform Wiki
Discussion Forum
6 Tier Design determined to be best practice allowing: Rock solid release cycles Flexibility on continuous improvements Quality assurance
Corporate Portal Tier Design
Project Development Project Development
1 1
Production Maintenance Production Maintenance
2 2
Development
Test
Maintenance
Test
Quality Assurance
Production
High risk Aligned with a predetermined release calendar
Low risk Released weekly
New Development Production Maintenance
1 1 2 2
Functional Q-Gate Business Q-Gate, Performance Regression Tests
SAP Corporate Portal Production Infrastructure

Datacenter 1 Datacenter 1
Datacenter 2 Datacenter 2
Application Server Infrastructure Application Server Infrastructure 64 bit Architecture 64 bit Architecture 15 Physical Servers 15 Physical Servers 15 J2EE Dispatcher Nodes 15 J2EE Dispatcher Nodes 30 J2EE Server Nodes 30 J2EE Server Nodes
Database Server Database Server Infrastructure Infrastructure 64 bit Architecture 64 bit Architecture 2 Physical Servers 2 Physical Servers EMC Symmetrix Storage EMC Symmetrix Storage
TREX Enterprise Search TREX Enterprise Search 64 bit Architecture 64 bit Architecture 8 Physical Servers 8 Physical Servers
Software Release Versions

SAP Corporate Portal Landscape
Component SAP NetWeaver Portal Knowledge Management Collaboration (KMC) SAP Enterprise Search (TREX) Microsoft SQL Server Version 7.0 SPS14 7.0 SPS14 7.00.36.00 2005
SAP Corporate Portal Java Application Landscape

Component SAP NetWeaver Portal Microsoft SQL Server Version 7.0 SPS14 2000
Server OS Versions
Component Portal/Database Servers TREX Servers
Version Microsoft Windows 2003 Linux SLES 9
AccAD Implementation Overview
Remote Location Central Datacenter
https https
http
http
AccAD CFE Remote Server
AccAD SFE Master Server
SAP Corporate Portal
Accelerated Application Delivery (AccAD) provides the following features: Integrated caching Efficient compression mechanisms Benefits realized in Corporate Portal Environment: Dramatic response time savings for remote sites Consistent navigation and login times Reduced CPU load on Portal Application Servers due to SSL termination at AccAD
High Level Landscape AccAD @ SAP
Successful implementation for SAP Corporate Portal since autumn 2006 Provides fast access to the portal and CRM for approximately 20,000 users every week Additional sites cascaded
Data Center + SFE: Walldorf/Rot CFE: Philadelphia CFE: Palo Alto CFE: Tel Aviv CFE: Shanghai CFE: Tokyo
CFE: Bangalore CFE: Sao Palo CFE: Johannesburg
CFE: Singapore CFE: Sydney
CFE: Buenos Aires
Performance Improvements with AccAD for Portal Example Palo Alto

Statistics from November 2007 Average response times in seconds for portal (SAP NetWeaver Portal 7.0 SPS 12)
Direct WAN access Palo Alto AccAD access Palo Alto LAN Access in Walldorf
Response time in sec
Logon Portal
7 6 5 4 3 2 1 0 Oct 30 Oct 31 Nov 1 Nov 2 Nov 3 Nov 4 Nov 5 Nov 6
Date in 2007
Employee Self-Services
2
6
KM: 1,1 MB Document Download

5 4 3 2 1 0
1,8 1,6 1,4 1,2 1 0,8 0,6 0,4 0,2 0 Oct 30 Oct 31 Nov 1 Nov 2 Nov 3 Nov 4 Nov 5 Nov 6
Oct 30
Oct 31
Nov 1
Nov 2
Nov 3
Nov 4
Nov 5
Nov 6
Date in 2007
Date in 2007
Login Response Times - Local
Statistics based on average Statistics based on average login times per hour login times per hour
Login Response Times Regional Direct
Login Response Times Regional AccAD
Regional Performance Monitoring

Regional Transaction Monitoring of the SAP Corporate Portal is done via HP Business Activity Center
Used to monitor portal transaction availability and response time from major regions Monitors in place for communication via AccAD as well as direct WAN response time Transactions include: Login Top 10 scenarios Navigation Collaboration Rooms File Download Logoff
Usage Statistics and Reporting

Usage Statistics and Reporting
Usage statistics of KM and PCD objects Standard Activity Data Collector is used to collect the stats Custom Web Dynpro Application compiles data and produces reports Self service cockpit in KM for LOBs to obtain the reports they are most interested in Reporting considered high value to Portal Community
SAP Corporate Portal Statistics Overview
Usage Statistics Total named users Unique logins per hour (average) Unique logins per hour (peak) PCD hits per month KMC document hits per month Page hits/hour Resource Statistics Primary repositories Collaboration repositories DB Size 503,000 docs >1,000,000 docs 2 TB 60,857 3900 8500 76 Million 33 Million 24,500
Corporate Portal Average Unique Logins
Corporate Portal Average Page Hits
Usage Statistics and Reporting - Future

Reporting using TREX Search
Custom implementation allowing real time usage reporting Standard Activity Data Collector Data is indexed by retrieved TREX Custom Web Dynpro UI for self service report generation
SAP Corporate Portal Anonymous Homepage

Developed as landing page for all users to reduce unnecessary portal logins Shows latest news items and top useful links Any request from this page then logs into portal
SAP Corporate Portal Design, Layout & Navigation Features
TLN Personalization TLN Personalization Entry point selection Entry point selection Drag & Drop Drag & Drop Text size Text size
Navigation Navigation Breadcrumbs Breadcrumbs Favorites Favorites Hover menus Hover menus
Styles & Conformance Styles & Conformance Style Guide Style Guide Content Cockpit Content Cockpit
SAP Corporate Portal Design, Layout & Navigation Features
SAP Corporate Portal Navigation Details

Technical Details:
The UI of the SAP Corporate Portal is created using a customized framework page Custom Framework page uses same concept as Light Framework Page (EFP) enhanced with certain AJAX features and support for additional portal functionalities JS objects are passed via custom navigation interface to client-side rendering scripts in the framework page Navigation service and caching components are standard delivery
Agenda

Change and Transport Overview

Weekly Production Maintenance Transport Process
Weekly release of portal content and bug fix transports to production Requested changes can be reviewed and approved by Portal Change Board (PCB) Approval for transport based on appropriate documentation, testing, sign-off, etc MON MON TUE TUE WED WED THU THU
PCB PCB Meeting: Meeting: Request Request Deadline Deadline
FRI FRI
Final Final Scheduling Scheduling and and Approvals Approvals
SAT SAT
Production Production Transport Transport Window Window
SUN SUN
Spot Checks Spot Checks
Release Based New Functionality Transport Process

Release dates for enhancements and new applications are projected for the year. (~6 releases per year) These are considered the highest risk releases and require checkpoints at various stages through development and testing Release Calendar communicated to all stakeholders for proper planning
January January February February March March April April May May June June July July
Transport Categorization
Category 1: High Risk Category 1: High Risk What? New functionality; integration of new technologies What? New functionality; integration of new technologies These changes will be planned and scheduled for a specific pre-determined These changes will be planned and scheduled for a specific pre-determined Release Delivery Date to the Corporate Portal. (monthly) Release Delivery Date to the Corporate Portal. (monthly)
Category 2: Medium Risk Category 2: Medium Risk 2 What? Any change which requires a restart of the Corporate Portal What? Any change which requires a restart of the Corporate Portal These changes cannot be delivered as emergency transports without proper Q These changes cannot be delivered as emergency transports without proper communication and planning of downtime. communication and planning of downtime. Category 3: Medium Risk Category 3: Medium Risk What? Binaries; code modifications; configurations changes What? Binaries; code modifications; configurations changes These are changes to objects that are already in production. These are changes to objects that are already in production. 3
Category 4: Low Risk Category 4: Low Risk 4 What? Content changes only What? Content changes only These transport requests require LOB approval and are scheduled for weekly These transport requests require LOB approval and are scheduled for weekly release. release.
Q Q-Gate performance tests required prior to release

Testing Q-Gate
Project Development Project Development
Production Maintenance Production Maintenance
Development
Test
Maintenance
Test
Quality Assurance
Production
Load / Regression Testing Details: In order to ensure that weekly changes do not negatively impact the performance of the SAP Corporate Portal we employ extensive regression testing on all coderelated and medium risk transports in our Q-Gate system. The following outline describes the verification process in the QA System 1. Baseline performance load tests 2. Medium and high risk changes are transported 3. The same performance load test with the new changes 4. The baseline and change results are compiled and analyzed 5. Any changes identified as causing unacceptable regression will be removed
Performance & Load Testing Automation
Automation Framework
Custom web application Compiles load test results Control portal instances Prepares reports from data Allows comparison of results
Benefits
Impact of change Customizable KPIs Scheduled load tests Performance trends
Incident Management Process
Reaction and Communication Monitoring infrastructure detects a failure and alerts administrators Key stakeholders informed of status and scope
Alerting Alerting
Technical Actions and Analysis Data collection all incident and system related data collected Troubleshooting Troubleshooting Systems stabilized temporary fixes applied if necessary Full root cause analysis tightly integrated with standard SAP support
Corrective Actions Permanent fixes identified and applied
Remedy Remedy
Alerting Support Systems
HP Sitescope HP Sitescope
URL Monitoring URL Monitoring HTTP Round Trip Time HTTP Round Trip Time
CA Wily Introscope CA Wily Introscope

Java Memory Utilization Java Memory Utilization Application Thread Pool Application Thread Pool Database Response Time Database Response Time CPU Utilization CPU Utilization
Troubleshooting Support Systems

SAP NetWeaver Administrator SAP NetWeaver Administrator
Viewing logs and traces Viewing logs and traces Viewing configuration Viewing configuration
SAP Solution Manager SAP Solution Manager Diagnostics Diagnostics

Root cause analysis Root cause analysis End to end exceptions End to end exceptions Viewing recent changes Viewing recent changes
CA Wily Introscope CA Wily Introscope

Long running DB queries Long running DB queries Memory issues Memory issues Backend system connections Backend system connections
DEMO
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UP110

John Franke, SAP IT Production Management Portals

SAP 2008 / SAP TechEd 08 / UP110 Page 2

1. SAP Corporate Portal Overview

4. Live Demo 5. Questions & Answers

SAP's Intranet/Portal Realization Timeline

SAP Corporate Portal Vision

Sales & Marketing

SAP Corporate Portal Benefits

SAP 2008 / SAP TechEd 08 / UP110 Page 6

SAP Corporate Portal Key Facts

Content Publishing environment:

80+ Workflows Community Tools:

another evidence that SAP runs SAP

Top Level Navigation

News, events & personal inbox

About the company

Product information & documentation

All services for employees

Information & Interaction

Information about SAP

Information (Product View)

Information & Transactions

Asynchronous collaboration, Networking

What's new? What do I have to do today?

Whats SAPs strategy ? How to get to SAP ?

Where can I get information on SAP products?

Where can I submit a leave request, access my payroll?

Where can I collaborate with other colleagues?

Personalized entry points based on role model

Relevant for all SAP employees

Relevant for the specific job functions

Content Example: Homepage Global / Regional & Local News

SAP 2008 / SAP TechEd 08 / UP110 Page 9

Content Example: Employee Services

SAP 2008 / SAP TechEd 08 / UP110 Page 10

Content Example: Performance Management

Application Integration Example: PRM

Application Integration Example: Executive Board Role

Community at SAP Corporate Portal

Virtual Rooms Wiki spaces Discussions Info Rooms Podcasts

Guidance and Governance

SAP 2008 / SAP TechEd 08 / UP110 Page 14

Communities Services Today

> 5300 rooms and >1.000.000 docs

> 100 Discussions

SAP NetWeaver Collaboration Rooms

>1300 global and >700 personal spaces

> 500 Podcasts

SAP 2008 / SAP TechEd 08 / UP110 Page 15

SAP 2008 / SAP TechEd 08 / UP110 Page 16

Community Example: Collaboration Tab

Community Example: Wiki Tab

Community Example: Discussions Tab

Community Example: Podcast Tab

Information Governance Content Definition Managed vs. Collaborative Content

SAP Corporate Portal

Project/Team Rooms Wiki, Forums,

SAP 2008 / SAP TechEd 08 / UP110 Page 21

Motivation and Objectives for Information Governance

Ensure that content within Portal is trustworthy and consistent

Ensure the information offerings are up-to-date

End-User Experience Process Efficiency