Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm

ABOUT CLIENT

Our Client NASDAQ listed leading independent clearing brokerage firm, performs securities and futures clearing services, including trade execution and settlement, custody, and technology support. With a majority of its clients (300+) as retail brokers, the client provides services for banks, institutional brokerages, financial technology companies, and securities exchanges.

THEIR NEED

Our Clients application is one of the backbones of NYSE and even one second downtime during the trade would make a huge impact in their revenue. By having such a high IT infrastructure dependency with real time financial data, our client wanted the IT support to be available all time with 100% compliance as per ITIL standards. Moreover, they didnt possess any incident tracking mechanism to dictate the issues in change management and security compliance. With the limited internal resources, managing the IT infrastructure during off trade and trade hours had turned out to be a cumbersome task for the client.

Customers application is one of the backbones of NYSE and even one second downtime during the trade would make a huge impact in their revenue. By having such a high IT infrastructure dependency with real time financial data, our client wanted the IT support to be available all time with 100% compliance as per ITIL standards

ASPIRES DEED

After rigorous vendor selection process, the client has chosen Aspire Systems as their IT Infrastructure Management partner. Aspire is performing the following mission critical activities:

Server Management
Managing 1200 servers including 4 real-time high critical servers Monitoring disk space, batch processes, and L1 support Defining service levels and measuring Aspires team performance against those

service levels throughout the engagement

Network Management
Defining network and topology design Reviewing network-monitoring process and determining network equipments

(e.g., ensuring routers, switches, external links, etc are operating as expected)
Managing repairs and upgrades like equipment replacement, router patch

upgradation and addition of a new switch in the network

Following SLA procedure include execution of pre-defined scripts, usage of basic

networking commands (e.g. trace route, ping, and ftp) and other utility software provided by the client to confirm operating failures

Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm

Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
Ticketing System
Managing incident management process involving detection, investigation,

Tools Used
Server: Solarwinds, IP Monitor, Manage Engine AppManager, WhatsupGold, PA Server Monitor, Microsoft SCOM, Nagios, Symantec, IP Host Antivirus: McAfee, Symantec

resolution and closing of incidents, which hinder quality of service Keeping an eye on response time, procedure accuracy, escalation accuracy, staffing actual vs. plan and retention Adhering to SLA terms in change management, disaster recovery handle minimum 200 incidents on a monthly basis and provide L1, L2 and L3 support for the same 4 dedicated resources for incidents handling

Sample reports
Incident Type - Team Wise Row Labels Server Issue Application Issue Disk Space Issue Email Monitoring Application Network Issue New Accounts Web Service Support Service Issue Server Disk Space Issue Others Issue Grand Total Incident Type - Team Wise 110 23 17 13 5 3 3 3 1 5 183

Network: Solarwinds, IP Monitor, PRTG, MRTG, CISCO ASDM (Firewall Console), Manage Engine - Netflow Analyzer, Whatsup Gold

Incident Created on Hourly Basis

16 14 12 10 8 6 4 2 0
1 2 3 4 5 6 7 8

15 13 9 9 6 4 5 4 2
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

13 11 9 6 6 5 7 5 6 4

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Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm

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Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
Key Benefits
Perfect understanding about clients infrastructure with the availability of

dedicated 24*7 support team

Reduce business impact of Incidents by timely resolution and increased IT

infrastructure effectiveness by 30%

Remote rollout of operations of its location across globe Enable various reports like MTTR, SLA and Gantt charts to highlight their Network

Snapshot No of Resources - 4 Domain - Finance Servers Monitored - 1200 (4 high critical real time)

Performance

ABOUT ASPIRE
Aspire Systems provides end-to-end software development services to Independent Software Vendors (ISVs)/packaged software providers, Software-Enabled Businesses and Innovative Enterprises. We are passionate about Producteering our approach to creating software better and faster. It helps us deliver tangible business results for our customers through technology. Our key strengths are in the areas of SaaS, Web 2.0/RIA, Mobile, Test Automation using Agile/Scrum methodologies.

For more information contact:

Website : www.aspiresys.com E-mail : info@aspiresys.com Tel : +1-408-260-2076 USA : +44 203 170 6115 UK : +91-44-6740 4000 India

Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm

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