GROUP 1 Enumeration: Give the most common add-on modules provided by ERP vendor: 7

Multiple Choice: 1. Software Packages that can be used for the core systems necessary to support enterprise system a. Enterprise Resource Planning c. Customer Relationship Management b. Customer Selfservice d. Sales Force Automation 2. Can help make it easy for a customer to do business with a organization and to make customers feel that they are dealing with unified organization (refer to #1 choices) Ans. C 3. Its an extension of CRM software (refer to #1 choices) Ans. B 4. Automates sales task such as order processing, contract management and etc. (refer to #1 choices) Ans. D 5. Manages the interactions with the organizations that supply the goods and services to an enterprise a. Supplier Relationship Management c. Supply Chain Management b. Product Lifecycle Management d. Sales Force Automation 6. Helps plan and execute the steps in an organizations supply chain (refer to #5 Choices) Ans. C 7. Manages product data during a products life (refer to #5 Choices) Ans. B 8. An approach in designing and building enterprise systems in which business events

Customer relationship management (CRM) software Customer self-service (CSS) software Sales force automation (SFA) software Supply chain Management (SCM) software Product lifecycle management (PLM) software Supplier relationship management (SRM) software Other third-party modules What are the four W's to be considered in collecting and recording data?

Who What Where When Give the steps for the Order-to-Cash Process

Pre-sales activities Sales order processing Pick and pack Shipping Billing Payment Give the steps for the Purchase-to-Pay Process

Requirements determination Purchase order processing Goods receipt Invoice verification Payment processing

trigger messages to be sent by middle name between independent software modules that are completely unaware of each other. a. ERSystem c. SMEs b. Enterprise Systems Value Chain d. EDA 9. A chain of activities performed by the organization to transform inputs into outputs valued by the customer a. EDA c. Value Chain b. SMEs d. Value 10. Created by performing the activities at lower costs and by enhancing differentiation of its products and services (refer to #9 choices) Ans. D Essay: Why must an organization expect the implementation of an ERP to disrupt operations?

ANS: Successful implementation of an ERP requires that many business processes be reengineered. Once done, everything is different. If the organizational culture is not responsive to the changes, many problems can arise. GROUP 2 Key Terms

Enterprise system (a.k.a. enterprise wide information systems and enterprise information systems) integrates the business process functionality and information from all of an organizations

function areas. Such as marketing and sales, cash receipts, purchasing, cash disbursements, human resources, production and logistics, and business reporting (including financial reporting). Enterprise Resource planning (ERP) systems are software packages that can be used for the core systems necessary to support enterprise systems. Customer relationship management (CRM) software builds and maintains an organizations customer related database. Customer self service (CSS) software allows an organizations customers to complete an inquiry, perform a task (including sales), or troubleshoot problems without the aid of an organizations employees. Sales force automation (SFA) software automates sales tasks such as order process, contact management, inventory monitoring, order tracking, and employee performance evaluation. Supply chain management (SCM) software helps plan and execute the steps in an organizations supply chain, including demand planning; acquiring inventory; and manufacturing, distributing, and selling the product. Product lifecycle management (PLM) software manages product data during a products life, beginning with the design of the product, continuing through manufacture, and culminating in the disposal of the product at the end of its life. Supplier relationship management (SRM) software manages the interactions with the organizations that supply the goods and services to an enterprise. Middleware is a software product that connects two or more separate applications or software modules. Application program interface (API) a means for connecting to a system or application provided by the developer of the application.

Enterprise application integration (EAI) combine processes, software, standards and hardware to link together two or more systems and allow them to operate as one. Enterprise service bus (ESB) uses standardized protocols to let event driven applications communicate in a less expensive manner than can the tightly coupled, synchronous EAI platforms. Business process management (BPM) a concept mush larger than systems integration, which provides a comprehensive method for integrating manual and automated internal processes, applications, and systems, as well as integration to external partners and services. Manufacturing requirement planning (MRP) application specifically designed for manufacturing companies. Event driven architecture (EDA) is an approach to designing and building enterprise systems in which business events trigger messages to be sent by middleware between independent software modules that are completely unaware of each other. Business event is a meaningful change in the enterprise such as creating a new employee record, submitting a purchase order to a vendor, receiving a payment from a customer, picking goods from a warehouse and delivering them to the shipping department, and revaluing inventory. Value chain is a chain of activities performed by the organization to transform inputs into outputs valued by customer. Value is created by performing activities at lower costs and by enhancing differentiation of its products or services. Differentiation is created through production of superior quality with innovative products and services, by responsiveness to customer requirements for such features as product design and

customization, and through quality of service during and after the completion of sale. Character is a basic unit of data such as letter, number or special character. Field (a single cell in a table) is a collection of related characters that comprise an attribute, such as customer number or customer name. Record (a row in a table) is a collection of related data fields (attributes) pertaining to a particular entity or event. Table (or file) is a collection of related records such as customer table or a sales order table. Sales and distribution module (SD) o the SAP system contains the functions related to the sale of goods to customers and includes recording a customer order, shipping goods to the customer, and billing the customer. Materials management (MM) module of the SAP system contains the functions related to the acquisition of goods from vendors and management of the goods while they are in stock. Financial accounting (FI) module plays a central role in the SAP system. Controlling (CO) module of the SAP system handles internal accounting, including cost center accounting profitability analysis for sales, activity based accounting and budgeting. Human Resource (HR) module of SAP includes functions related to the recruitment, management, and administration of personnel, payroll processing, and personal training and travel. Order-to -cash process includes the events surrounding the sale of goods to a customer, the recognition of revenue, and the collection of the customer payment. Presales activities includes responding to customer inquiries and requests for quotes (RFQs).

Sales order processing include capturing and recording customer orders. Pick and pack includes picking the goods from the shelf in the warehouse and packing the goods for shipment. Shipping includes transferring the goods to the organizations transportation function, or to a third party carrier, for shipment to the customer. Billing includes preparing the customer invoice and recording sales and accounts receivable data in the general ledger. Payment includes capturing and recording cash receipts and updating cash and accounts receivable amounts in the general ledger. Purchase-to-pay process includes the events surrounding the purchase of goods from a vendor, the recognition of the cost of those goods, and the payment to the vendor. Requirements determination includes preparing a purchase requisition to request the purchase of goods from a vendor. Purchase order processing includes preparing and recording purchase orders. Goods receipt includes comparing the on-order quantity and quantity received, increasing the quantityon-hand, creating a record of the receipt, and recording the cost inventory in the general ledger. Invoice verification includes receiving vendor invoices; three-way matching of the purchase order, receipt and the vendor invoice; and recording accounts payable in the general ledger. Payment processing includes preparing and recording cash disbursements and updating cash and accounts payable amounts in the general ledger. Multiple Choice

1.It is a chain of activities performed by the organization to transform inputs into outputs valued by the customer a. additional chain c. business chain b. normal chain d. value chain 2. It is an approach to designing and building enterprise systems in which business events trigger messages to be sent by middleware between independent software modules that are completely unaware of each other. a. Event-driven architecture (EDA) c. Enterprise Systems Value Chain b. Design Environment d. Business Approach 3. It is a platform or collection of capabilities constructed from a number of SAP products that work with each other to make applications work together. a. SAP Platform c. SAP System b. SAP NetWeaver d. None of the above 4. These are software packages that can be used for the core systems necessary to support enterprise systems. a. Customer Relationship Management (CRM) Software b. Customer Self-Service (CSS) Software c. Supply Chain Management (SCM) Software d. Enterprise Resource Planning (ERP) Software 5. It is often an extension of CRM software that allows an organizations customer to complete an inquiry, perform a task (including sales) or troubleshoot problems without the aid of an organizations employees.

a. Customer Relationship Management (CRM) Software b. Customer Self-Service (CSS) Software c. Supply Chain Management (SCM) Software d. Enterprise Resource Planning (ERP) Software 6. The following are the modules of in the SAP System, except: a. Sales and Distribution c. Materials Management b. Financial Accounting d. Cost Accounting 7. What do you call the process which includes the events surrounding the sale of good to a customer, the recognition of the revenue, and the collection of the customer payment? a. order-to-deliver process c. order-to-cash process b. order-and-credit process d. service process 8.What do you call the process which includes the events surrounding the purchase of goods from a vendor, the recognition of cost of those goods, and the payment to the vendor? a. purchasing process c. purchase-to-pay process b.service process d. none of the above 9. Purchase-to-pay process comprises all of the activities, except: a. purchasing process c. general ledger process b.cash disbursement process d. order-to-cash process

10. The system facilitates the sharing of services for _________and_________. a. efficiency;consistency c. efficiency;reliability b. efficiency:effectiveness d. efficiency;accuracy Answers: 1.D 2.A 3.B 4.D 5.B Enumeration 1. What are the different functional areas of an organization?

6. D 7. C 8. C 9. D 10. A

marketing and sales cash receipts purchasing cash disbursements human resources production and logistics business reporting (including financial reporting) 2. Give examples of modules that complement the core elements of an ERP system.

(CRM)

Customer Relationship Management Supply Chain Management (SCM) Product Lifecycle Management (PLM) Supplier Relationship Management

(SRM) 3. Data is collected from multiple customer interactions such as

the Web call centers field sales service calls dealer and partner networks

4. The reason why the data is aggregated, managed, and coordination across the entire organization are the following:

10. Secondary activities includes functions such as

to support identification, acquisition and retention of customers to maximize the benefits of those relationship 5. From Salesforce.com, automates sales tasks such as

procurement information technology (IT) human resources accounting 11. Data entered multiple times may lack

order processing contact management inventory monitoring order tracking employee performance evaluation 6. Companies offering Enterprise Application Integration (EAI) services and products include

consistency completeness accuracy 12. The four W's that data be collected and stored:

IBM Microsoft BEA Systems Web Methods Vitria Technology 7. Value is created by

Who - relates to all individuals in the organization (agents to the event) What - relates to all resources that are exchange as a result of the event Where - relates to the location When - relates to the time periods involved in completion of the event 13. What are the five modules in the SAP System?

costs

by performing the activities at lower

by enhancing differentiation of its products and services 8. Activities may be divided into two categories namely

Sales and Distribution (SD) Materials Management (MM) Financial Accounting (FA) controlling and profitability analysis Human Resources (HR) 14. SD of the SAP system contains functions related to the sale of goods to customer and includes

Primary activities Support Activiites / Secondary 9. Primary activities are directly involved in

recording a customer order shipping goods to the customer billing the customer 15. SD shipment process includes

marketing selling producing and delivering the good or service to customer

scheduling the shipment picking the goods from the shelf packing the goods for shipment recording the shipment

16. MM module of the SAP system contains the functions related to

to the acquisition of goods from vendors management of the goods while they are in stock 17. 3 Major steps in MM process

disbursements,human resource,production and logistics and business reporting. They make possible the coordinated operation of these function and provide a central information resource for the organization. GROUP 3 ENUMERATION: What are the Pros of ERP packages?

creating a purchase order receiving the goods recording the vendor invoices 18. FI modules includes

Accounts receivable Accounts payable 19. CO Module of the SAP System handles internal accounting which includes

One package across many functions Best practices Modular structure No development needed Configurable Reduced Errors MULTIPLE CHOICE: 1.) These are software packages that can be used for the core systems necessary to support enterprise systems. a. ERP b. CRM c. CSS d. None of the above 2.) It is an approach to designing and building enterprise systems in which business events trigger messages to be sent by middleware between independent software modules that are completely unaware of each other. a. API b. EAI c. EDA d. None of the above 3.) It helps plan and execute the steps in an organizations supply chain, including demand planning; acquiring inventory and manufacturing, distributing, and selling the product.

cost center accounting profitability analysis for sales activity-based accounting budgeting 20. The functions of the HR Module of SAP includes

recruitment management administration of personnel payroll processing personal training travel Essay Define enterprise system.what is its purpose? - Enterprise system integrate the business process functionality and information from all of an organization's functional areas,such as marketing and sales,cash receipts,purchasing,cash

a. SEA b. DEAI c. SCM d. SRM 4.) It uses standardized protocols to let event-driven applications communicate in a less-expensive manner that can the tightly coupled, synchronous EAI platforms. a. CRM b. ESB c. ERP d. SFA 5.) It combines processes, software, standards, and hardware to link together two or more systems and allow them to operate as one. a. PLM b. SFA c. EAI d. API 6.) It is a meaningful change in the state of the enterprise such as creating a new employee record, submitting a purchase order to a vendor then delivering them to the shipping department and revaluing inventory. a. Business event b. Value chain c. Business processes d. None of the above 7.) It is a software that builds and maintains an organizations customer related database. a. CRM b. CSS c. ERP d. SCM 8.) Includes modelling, automating, managing and optimizing business processes a. BPM b. BPMS c. ERP

d. Both a & b 9.) It allows an organizations customers to complete an inquiry, perform a task, or troubleshoot problems without the aid of an organizations employees. a. CCS b. CRM c. CSS d. SCC 10.) Collection of related data fields pertaining to a particular entity or event. a. Field b. Record c. Table d. Character ESSAY: What are the steps that are included in the order-to-cash process? The steps that are included in the order-tocash processes are first, presales activities; second, sales order processing; third, pick and pack; fourth, shipping; fifth, billing; and lastly, payment. GROUP 4 AIS Model Chapter 2 I. Key terms 1. Enterprise Systems -also known as enterprise-wide information systems and enterprise information systems -integrate the business process functionality and information from all of an organizations functional areas -provides a central information resource for the organization 2. Enterprise Resource Planning (ERP) Systems -are software packages that can be used for the core systems necessary to support enterprise systems 3. Customer Relationship Management (CRP) Software

- builds and maintains an organizations customer-related database. 4. Customer Self-Service (CSS) Software -allows an organizations customers to complete an inquiry, perform a task, or troubleshoot problems without the aid of an organizations employees 5. Sales Force Automation (SFA) Software -automates sales tasks such as order processing, contact management, etc. 6. Supply Chain Management (SCM) Software -helps plan and execute the steps in an organizations supply chain 7. Product Lifecycle Management (PLM) Software -manages product data during a products life, beginning with the design of the product, continuing through manufacture, and culminating in the disposal of the product at the end of its life 8. Supplier Relationship Management (SRM) Software -manages the interactions with the organizations that supply the goods and services to an enterprise 9. Middleware -a software product that connects two or more separate applications or software modules 10. Value Chain -a chain of activities performed by the organization to transform inputs into outputs valued by the customer 11. Sales and Distribution (SD) Module -contains the functions related to the sale of goods to customers 12. Materials Management (MM) Module

-contains the functions related to the acquisition of goods from vendors and the management of goods while they are in stock 13. Financial Accounting (FI) Module -business events from other modules are incorporated by the FI module into the general ledger accounts and included in the financial statements 14. Controlling and Profitability Analysis (CO/PA) -handles internal accounting 15. Human Resources (HR) Module -includes functions relate to the recruitment, management, and administration of personnel, payroll processing, and personal training and travel 16. Order-to-cash Process -includes events surrounding the sale of goods to customer, recognition of revenue, and collection of customer payment 17. Purchase-to-pay Process -includes events surrounding the purchase of goods from a vendor, recognition of the cost of those goods, and payment to vendor II. Enumeration 1. 5 Modules in the SAP system a. Sales and distribution b. Materials Management c. Financial Accounting d. Controlling and Profitability Analysis e. Human Resources 2. Steps in the Order-to-Cash process a. Presales activities b. Sales order processing c. Pick and pack d. Shipping e. Billing f. Payment

3. Steps in the Purchase to pay process a. Requirements determination b. Purchase order processing c. Goods receipt d. Invoice verification e. Payment processing III. Multiple Choices 1. __________________ also helps in demand planning; acquiring inventory; and manufacturing, distributing and selling the product. a. Supplier relationship management software b. Supply chain management software c. Sales force automation software d. Product lifecycle management software 2. What uses standardized protocols to let event-driven applications communicate in a less-expensive manner? a. Application Programming Interface b. Enterprise Application Integration c. Enterprise Services Bus d. None of the above 3. ___________ can help make it easy for a customer to do business with an organization and to make customers feel that they are dealing with one unified organization. a. CRM software b. CSS software c. SRM d. PLM 4. What includes modelling, automating, managing, and optimizing business processes? a. Event-driven architecture b. Business event system c. Business process management system d. Business process management 5. Which module of the SAP system contains functions related to the acquisition

of goods from vendors and management of the goods while they are in stock? a. Materials Management module b. Financial Accounting module c. Sales and Distribution module d. Controlling module 6. This is an extension of CRM software that allows an organizations customers to complete an inquiry, perform a task, or troubleshoot problems without the aid of an organizations employees. a.) Customer self-service b.) Customer relationship management c.) Sales force automation d.) Supply chain management 7. It is a basic unit of data such as a letter, number, or a special character a.) record b.) character c.) table d.) field 8. This plays a central role in the SAP. Other modules are incorporated by this into the general ledger accounts and included in the external statements, the balance sheet, profit and loss statement, and statement of cash flows. a. Sales and Distribution b. Materials Management c. Controlling and Profitability Analysis d. Financial Accounting 9. This system contains the functions related to the acquisition of goods from vendors and management of the goods while they are in stock. a. Sales and Distribution b. Materials Management c. Controlling and Profitability Analysis d. Financial Accounting 10. Collects a wide variety of data about business events and make that data available for use by all interested and

authorized parties inside and outside the organization. a. enterprise systems b. organization c. enterprise information system d. enterprise application integration IV. Essay What is the most important value provided by an enterprise system? The enterprise system coordinates value activities in the value chain which includes the primary and secondary activities, through sharing data across business processes. GROUP 5 Enumeration What are the most common add on modules? -Customer Relationship management software (CRM) Customer Self-Service Software (CSS) Sales Force Automation (SFA) Software Supply Chain Management (SCM) Software Product Lifecycle Management (PLM) Software Supplier Relationship management (SRM) software What are the five modules in the SAP system? Sales and distribution Materials management Financial accounting Controlling and Profitability Analysis Human Resources Multiple Choice 1. _______ are software packages that can be used for the core systems necessary to support enterprise systems. a. Application programming Interface b. Management processes c. Enterprise Resource Planning (ERP) Systems

d. Supply Chain Management (SCM) software 2. Which of the following does not belong to the group? a. Sales Force Automation (SFA) Software b. Enterprise Resource Planning (ERP) Systems c. Product Lifecycle Management (PLM) Software d. Supplier Relationship Management (SRM) software 3. _____ builds and maintains an organizations customer-related database. a. Customer relationship Management (CRM) software b. Sales force automation (SFA) software c. Supply chain management (SCM) software d. Customer self- service software (CSS) software 4. ______ manages the interactions with organizations that supply the goods and services to an enterprise just as CRM software streamlines the processes between the enterprise and its customers. a. Supplier relationship management b. Sales force automation c. Supply chain management d. Product lifecycle management 5. Third party modules are connected to the ERP system using middleware. What is an example of a middleware? a. Enterprise Resource Planning b. Application Programming Interface c. Operations processes d. Information System 6. Which of the ff. does not belong to the group? a. Sales and Distribution b. Human Resources c. Financial Accounting d. Auditing 7. A module of SAP that includes functions related to the recruitment management and administration of personal, payroll processing and personal training and travel. a. Human Resources b. Sales and Distribution

c. Materials Management d. Financial Accounting 8. A module of SAP that handles internal accounting, including cost center accounting, profitability analysis for sales, activity-based accounting and budgeting. a. Human Resources b. Financial Accounting c. Controlling and Profitability Analysis d. Materials Management 9. Which of the following does not belong to the group under HUMAN RESOURCES? a. Recruitment b. Management c. Administration d. Internal accounting 10. Which of the ff. does not belong to the group? a. Financial Accounting b. Sales and distribution c. Human resources d. None of the above -Essay How enterprise systems support the organizational processes? An information system supports the functioning of an organization in several ways. First, it facilitates the functioning of the organizations operations. Second, the IS retains records about business events that have occurred. Third, the IS stores data that is useful for decision making. GROUP 7 I. KEY TERMS:

Enterprise Systems- integrate the business process functionality and information from all of an organizations functional areas. Enterprise Resource Planning (ERP) Systems- are software packages that can be used for the core systems necessary to support enterprise systems Customer Relationship Management (CRP) Software- builds and maintains an organizations customerrelated database.

Customer Self-Service (CSS) Software- allows an organizations customers to complete an inquiry, perform a task, or troubleshoot problems without the aid of an organizations employees. Sales Force Automation (SFA) Software- automates sales tasks such as order processing, contact management, etc. Supply Chain Management (SCM) Software- helps plan and execute the steps in an organizations supply chain. Product Lifecycle Management (PLM) Software- manages product data during a products life, beginning with the design of the product, continuing through manufacture, and culminating in the disposal of the product at the end of its life. Supplier Relationship Management (SRM) Software- manages the interactions with the organizations that supply the goods and services to an enterprise. Middleware- a software product that connects two or more separate applications or software modules. Value Chain- a chain of activities performed by the organization to transform inputs into outputs valued by the customer. Available to Promise (ATP) the date in which a customer will be able to receive the items ordered. Sales and Distribution Module (SD) contains the functions related to the sale of goods to customers and includes recording a customer order, shipping goods to the customer, and billing the customer. Materials Management Module (MM) contains the functions related to the acquisition of goods from vendors and management of the goods while they are in stocks. Financial Accounting Module (FI) plays a central role in the SAPR system. Controlling and Profitability Analysis Module (CO/PA) handles internal accounting, including cost center

accounting, profitability analysis for sales, activity-based accounting, and budgeting. Human Resources Module (HR) includes functions related to the recruitment, management, and administration of personnel, payroll processing, and personnel training and travel. Order-to-cash process- includes events surrounding the sale of goods to a customer, the recognition of revenue, and the collection of the customer payment. Purchase-to-pay processincludes the events surrounding the purchase of goods from a vendor, the recognition of the cost of those goods, and the payment to the vendor. Steps in order-to-cash process Pre-sales activities- include the responding to customer inquiries and requests for quotes (RFQs). Sales order processing- includes the capturing and recording customer orders. Pick and pack- includes the picking of goods from the shelves in the warehouse and packing the goods for shipment. Shipping- includes transferring of goods to the organizations transportation function, or to a third party carrier, for shipment to the customer. Billing- includes preparing the customer invoice and recording sales and accounts receivable data in the general ledger. Payment- includes capturing and recording cash receipts and updating cash and accounts receivable amounts in the general ledger. Steps in purchase-to-pay process Requirements determinationincludes preparing a purchase requisition to request the purchase a goods from a vendor.

2.

Purchase order processing- includes preparing and recording purchase orders. 3. Goods receipt- includes comparing the on-order quantity and the quantity received, increasing the quantity-on-hand, creating a record of the receipt, and recording the cost of inventory in the general ledger. 4. Invoice verification-includes receiving vendor invoices; three-way matching of the purchase order, receipt, and vendor invoice; and recording accounts payable in the general ledger. 5. Payment processing- includes preparing and recording cash disbursements and updating cash and accounts payable amounts in the general ledger. II. ENUMERATIONS:

1. 2. 3. 4.

Common add-on modules include the following: Customer Relationship Management (CRP) Software Customer Self-Service (CSS) Software Sales Force Automation (SFA) Software Supply Chain Management (SCM) Software Product Lifecycle Management (PLM) Software Supplier Relationship Management (SRM) Software. Three things that may lack when data are entered multiple times Consistency Completeness Accuracy Things to be determined for the enterprise system to establish an ATP date

1. 2. 3. 4. 5. 6.

5.

6.

1.

1. 2. 3.

1.

Availability of an item in any warehouses 2. Items schedule for manufacturing 3. If item is scheduled for manufacture, the time that it will be available

4. 5. 6.

shipping billing payment 7 steps in purchase-to-pay process 1. 2. 3. 4. 5. requirements determination purchase order processing goods receipt invoice verification payment processing

Five modules in the SAPR system Sales and Distribution Material Management Financial Accounting Controlling and Profitability Analysis Human Resources The three major steps in the Sales and Distribution (SD) process Order entry Shipment Billing The three major steps in the Materials Management (MM) process Creating a purchase order Receiving the goods Recording the vendor invoice Functions of the Human Resources (HR) Module 1. 2. 3. 4. 1. 2. 3. 4.

1. 2. 3. 4. 5.

III. MULTIPLE CHOICES 1. What is created by performing the activities at lower cost and by enhancing differentiation of its products or services? value feature innovation technology ANSWER: A 2. Middleware might be used to stitch together a number of legacy systems except? ERP system best of breed application web based application Enterprise Service Bus ANSWER: D 3. In a disaggregated Customer Service Process, what should be reviewed by the customer service representative in order to determine when an ordered item would be available for delivery? 1. 2. 3. 4. Delivery schedule Manufacturing schedule Disposal schedule Production schedule ANSWER: D

1. 2. 3.

1. 2. 3.

1.

Recruitment, management, and administration of personnel 2. Payroll processing 3. Personnel training and travel

Most organizations grouped their major business events into 2 processes, namely: 1. order-to-cash process 2. purchase-to-pay process

6 steps in order-to-cash process pre-sales activities sales order processing pick and pack

1. 2. 3.

4. Without integrated information systems, organizations have __________ managing on a day to day basis and being successful in the long run. 1. 2. 3. 4. excellence difficulty normal average ANSWER: B 5. Upon entering the number of the requested item, the enterprise system would establish the ATP date. What does ATP stands for? 1. 2. 3. 4. Accessible to pay Applicable to promise Appropriate to pay Available to promise ANSWER: D 6. What Sales and Distribution (SD) process that creates invoices for all shipments? 1. 2. 3. 4. Order entry process Shipment process Billing process Invoicing process ANSWER: C 7. The Materials Management (MM) purchase order process might start with the preparation of a purchase requisition by a person or function within the organization and sending a RFQ to one or more vendors. RFQ stands for _______________________. 1. 2. 3. 4. Request for Quotation Reminder for Qualification Renewal for Qualification Retrieval for Quotation ANSWER: A 1. 2. 3. 4. 1. 2. 3. 4. 5. 6. 1.

8. The order-to-cash process comprises all activities, except ______________. Billing/accounts receivables/cash receipts process 2. Order entry/sales process 3. Purchasing process 4. Applicable parts of the general ledger process Answer: C 9. Which statement is TRUE about order-tocash process Includes pick and pack process which is its 4th step. includes the event surrounding the collection of the customer payment I only II only Both I and II Neither I nor II Answer: B 10. A step in purchase-to-pay process which Enterprise system facilitates this process by using vendor and accounts payable data to schedule payments in accordance with vendor terms and to receive discounts. Invoice verification Requirements determination Purchase order processing Payment processing Answer: D 11. Which of the following statements is TRUE pertaining to purchase-to-pay process 1. It comprises the activities in the purchasing process, accounts receivable process, and applicable parts of the general ledger process.

2.

The first step is to prepare a purchase requisition to request the purchase of goods from a customer. 3. The last step is to prepare and record cash disbursements and update cash and accounts receivable amounts in the general ledger. 4. It includes the event surrounding the acknowledgement of the cost of the goods purchased from a vendor. Answer: D IV. ESSAY Question:

6. Supply Chain Management (SCM) softwarehelps plan and execute the steps in an organizations supply chain. 7. Product lifecycle management (PLM)- manages product data during the products life. 8. Supplier relationship management (SRM)manages the interactions among organizations supplying to different enterprises. 9. Application Programming Interface (API)Connecting to a system of application provided by the developer of that application. 10. Customer Service Representative (CSR)informs the customers on when and if they can expect to receive their order and how much that order will cost. Enumeration: 1. Order to Cash Process: -Presales Activities. - Sales Order processing - Pick and Pack of Items. -Shipping of items. -Billing of items. - Payment of Items.

One of the most common addon module is the Supplier Relationship Management software. What is the goal of this kind of software? Answer: The goal is to reduce product costs and productions costs and to enhance the product quality.

Late

2.) 4 Ws in Business Process. -WHO ( agents) -WHAT (resources) -Where (locations) -When (time periods) Multiple Choices: 1. Are software packages that can be used for the core systems necessary to support enterprise systems?

AIS MODEL Key Terms: 1. Enterprise System- (aslo known as Enterprisewide system) integrated the business process functionality and information from all of an organizations functional areas. 2. Enterpise Resource Planning (ERP) Systems- is a software package that can be used for the core systems necessary to support enterprise systems. 3. Customer Relationship Management (CRM)builds and maintains oraganizations customer related databases. 4. Customer Self-service (CSS)- often an extention of CRM software, allows organizations customer to complete an inquiry, perform a task or troubleshoot problems without the aid of the organizations employees. 5. Sales Force Automation (SFA) software automates sales tasks.

a.Enterpise Resource Planning(ERP

c. Application Program Inter face (API) b. Enterprise System Bus. (ESB) d. Product Lifecycle Management (PLM) 2. It uses standardized protocols to let eventdriven applications communicate in a lessexpensive manner? a. Application Program Interface (API) c. Enterprise

System Bus (ESB)

b. Supply Chain Management (SCM) Self Service (CSS) d. Customer

3. Is an end to end business process in an enterprise systems? a. Enterprise Systems c. Enterprise Resource Planning (ERP)

b. Value Chain
d. Universal Serial Bus (USB) 9. Are value activities in value chain that converts inputs to outputs. a. Business Activities

b. Cross Functional Integration

d. Supplier Relationship Management (SRM) 4. informs the customers on when and if they can expect to receive their order and how much that order will cost. a. Customer Self Service. C. Suppliers

c. Business Processes
b. Enterprise System d. Information System 10. IS said to be the basic unit of data. a. Field c. Record b. Number

b. Customer Service Representative

Customer Relationship Manager

d.

5. It manages product data during the products life? a. Product life c. Suppliers Customer Relation

d. Character
Essay: 1. What do you think is the significance of having an Enterprise System (ES

b. Product lifecycle management

Customer self service

d.

6. It integrated the business process functionality and information from all of an organizations functional areas. a. Netsuite c. Internet

GROUP 8 Key Terms: Enumeration 1) It is an approach to designing and building enterprise systems in which business events trigger messages to be sent. ANS: Event- Driven Architecture. 2) It is a meaningful change in the state of enterprise. ANS: Business Event. 3) It is a chain of activities performed by the organization to transform inputs into outputs valued by the customer. ANS: Value Chain. 4) What are the 5 modules of SAP?

b. Enterprise System
d. Database

7. Builds and maintains oraganizations customer related databases.

a. Customer Relationship Management

Customer Self Service b. Customer d. Customer Manager

c.

8.Includes the activities performed by the organization to transform inputs to outputs valued by the customer. a. Internet c. Database

ANS: sales and distribution, materials management, financial accounting, controlling and profitability analysis, human resources. 5) what are the 3 major step in the SD process? ANS: SD order entry process, SD shipment process, SD billing process Multiple Choice 1) It is performing the activities at lower costs and by enhancing differentiation of its products or services. a) Value b) Value Chain c) Business Event d) Event-Driven Architecture 2) It is created through production of superior quality with innovative products of services. a) Promotion b) Customization c) Differentiation d) Value 3) It is a platform or collection of capabilities constructed from a number of SAP Products. a) Master Data Management b) SAP Netweaver c) The Exchange Infrastructure d) Business Process Management 4)This module plays a central role in SAP? a) controlling b)financial accounting c)sales and distribution d)materials management 5)Includes preparing a purchase requisition to request the purchase of goods from a vendor. a)requirement determination b)presales activities c)purchase order processing d) sales order processing

6)It contains the functions related to the acquisition of goods from vendors and management of goods while they are in stock. a. Financial Accounting b. Materials Management c. Sales and Distribution d. Analysis 7)A collection of related data fields pertaining to a particular entity. a. field b. record c. character d. table 8) It combines processes, software, standards, and hardware to link together two or more systems and allow them to operate as one. a)EAI b)CRM c)ERP d)PLM Essay What is the value of Systems Integration and how does it work? The value of systems integration is very important. It is because without systems integration many problems in our present time wouldnt be solved in many business enterprises. One of the values provided by an enterprise system is the coordination of value activities in the value chain. The system performs this coordination by sharing data across business processes