Professional Documents
Culture Documents
March, 2007
Serving low-income
consumers CLASSES OF SMALL PRODUCERS
Improve products and services
to low-income communities FULL Support the restructuring of production and
around the world thanks to ECONOMIC distribution systems for a whole cluster of
business social hybrid
collaborations CITIZENSHIP small producers to allow them to get an
increased value for their production
Transforming small
producers economies
Enable a faster development
of mechanisms that allow
low-income people and
organizations to leverage the
economic value of their assets
Leveraging assets
of the poor
Core programs
WEALTH OF THE POOR Current focus
Warden road
Cost of product Dharavi slum Poverty
(upper-class area,
or service (Mumbai) Premium
Mumbai)
Credit
600% - 1,000% 12 - 18% 53 x
(annual Interest)
Phone call
$0.04 - 0.05 $0.025 1.8 x
(per minute)
Diarrhea
$20 $2.00 10 x
medication
Rice
$0.28 $0.24 1.2 x
(per kilogram)
These cost differences common around the world could be reduced if low-income
communities could benefit from the scope, scale and supply chain efficiencies
of large companies.
Citizen
Business
organization
Low-
Distribution & Sales &
Product/ service Production Financing income
development logistics marketing
markets
The Hybrid Value Chain model draws on each sector’s core competencies.
Together, businesses and social entrepreneurs can combine assets and skills to
better serve low-income markets.
Low-income
Consumers
Win-Win
Business Social
Partners Organizations
New markets, goodwill Sustainable sources of
and pioneering income and higher
corporate image social impact
Small-scale farmers
Product/ Service • Limited knowledge of low-income individuals’ • Provide insights on consumers’ needs, values
Development needs, capacities and value system and their actual utilization of new products
Production • High cost structure of current business • Implement a “bare foot” business model to
model reach out low-income communities
• Build capacities of communities to participate
in market processes
Distribution & • Cost of reaching individual consumers in • Aggregate demand/supply thanks to their
Logistics rural areas or urban slums due to the lack of local networks
existing distribution channels • Concentrate business delivery in single points
• Business in low-income markets is based on
low margins
Sales & • Traditional promotion channels are not • Help maximize the value of services for
Marketing adapted to low-income markets (illiterate, customers by providing an integrated solution
less connected…) and by mobilizing various local players
• Limited understanding of low-income (education, civil rights, community
individuals’ value system development, etc.), thereby strengthening
• No existing relationship with low-income demand
communities • Able to mobilize community and implement
behavior change campaign to create
awareness around a need or issue
• Facilitate trust-based promotion and sales
through established local networks
Financing • Limited disposable income • Provide micro financing or develop alternative
• No access to formal banking services financing methods (leasing)
• Help mobilize available subsidies