Project : Call Center Identify both internal and external Suppliers External Suppliers: Being a call center we need

external suppliers for IT equipments and services, office suppliers, utility services, office facilities, transportations. Consultations and legal services etc. Further we will have However, among those we have indentified the major external suppliers would be: IT service providers: o Hardware and system maintenances: Computers, Servers, PABX and other ITC equipments etc. o Software and web maintenance: ERP Software, internet domain and web portal etc. Transportation: o Car Rental : Car rental for pool employees office drop and pick-up o Taxi Cab: Designated Cab service for Adhoc basis official transpirations Office Supplies and facilities: o Stationery o Cleanliness and Hygiene o Food services for staff Cafeteria o Leasehold and utility service Consultations Services : o Legal Advisors o Business Consulting firms Our External Suppliers Expectations:

Regular Business Commitment/Agreement Mutual respect Proper terms and conditions Regular communication and feedback Specific information about products or service requirements Timely payments

Internal Suppliers: The functional departments engaged in the operational process and the support units who are providing technical and administrative support to those operations departments are internal suppliers. The major internal suppliers are: Operational Departments/Units: o Help desk and General enquiry Unit o Billing and payment departments: o Security and safety Support Service Departments/Units: IT Sales and Marketing Admin and HR

Prepared by: Mursalin on 051011

Accounts and Finance

Our Internal Suppliers Expectations:

Prompt interdepartmental communication mechanism Job description and authority level for each department (Delegation of Authority) Operating procedures for individual positions (Hand in flowchart and guidelines) Real time IT and database support (prime requirement for customer service) Accessibility to security features (define the level of security for each task/staff) Prompt assistance in trouble shooting (coordinated effort) Scope of training and workshops (Need assessment and continuous improvement) Competitive payroll and benefits package (incentives and timely pay disbursements) Office facilities and environment (Cafeteria, child care, supplies and support services) Scope of creative works (Recognitions and management support)

(My Notes: Friends, These are my thoughts, I please add or delete as you feel appropriate)

Prepared by: Mursalin on 051011