Questionnaire Students of MBA 2nd semester at School Of Management Studies, Motilal Nehru National Institute of Technology, Allahabad are

conducting a research for academic purpose. The objective of this survey is to study the adoption of ICT practices by shopkeepers of Allahabad. In this questionnaire, there are 30 questions and it will take 10 to 15 minutes of your valuable time to complete it. You are requested to help us by participating in this survey. We ensure that the information will be used for academic purposes only. Name of Shop Owner Name of Shop Address of Shop Contact No. Questions 1. Age 18-27[ ] 28-37[ ] 38-47[ ] 48 and above[ ] :______________________________________________________ :______________________________________________________ :______________________________________________________ :______________________________________________________

2. Educational Background Up to Intermediate [ ] Graduation [ ] PG and above [ ] Others []

3. No. of employees working in your organization 1-3 [ ]

4.

4-6 [ ]

7-9 [ ]

10 and above [ ]

Nature of Business done by you__________________________(Restaurant/Chemist/Shoe Shop/Car Rentals)

If Trading.

Wholesale Retail

( (

) )

5. Annual Turnover of Business Upto 25 Lac [ ] 26-50 Lac [ ] 51-100 Lac [ ] 101 Lac above [ ]

6. No. of Branches (if any) ___________________ 7. How do you manage your inventory a. b. c. d. Manually On Spreadsheet Inventory Management Application Software Customised Software [] [] [] []

8. You generate the bills : a. b. c. d. Manually Electronic Billing Machine Spread-Sheet(MS Excel) Point Of Sale (POS) Software

9. Accounts a. Manually(bahi-khata) b. Spreadsheet c. Tally d. Customized Application Software 10. Taxation Documentation a) b) c) d) Manual Excel Software(Tally/Customized) Consultant

11. How do you manage salary statement & leaves of your employees a) Manually b) Spreadsheet c) Customized Software 12. How do you disburse salary of your employees a) Cash b) Cheque c) A/C Transfer 13. How do you manage your surveillance a) b) c) d) e) Manual CCTV Cameras IP Camera RFID Gesture Analysis Software

14. How is procurement/purchase done in your business a) b) c) d) Manually Phone Online ERP

15. How do you make payments to your vendor a) b) c) d) Only Cash Cheque Credit Card/Debit Card Internet Banking

16. How do you accept payments from customer a) b) c) d) e) Only Cash Cheque Credit Card/Debit Card Internet Banking All of the above

17. Do you use Electronic Weighing Machines? a. No. [ ]

b. Yes [ ] c. Connected with the billing system [ ] 18. Which medium do you use for promotions/advertisement a) b) c) d) e) f) Print( Newspaper/Souvenir) Radio Television Internet Mobile Messaging All of the above [] [] [] [] [] []

19. How do you manage your Customer Relationship Management (CRM) activity a) b) c) d) e) Manually Telephone Call/SMS Computer Based Customized Software All of the above [] [] [] [] [] Neutral [ ] Disagree [ ] Strongly [ ]

20. Adoption of ICT has improved efficiency. Strongly Agree [ ] Agree [ ]

21. Adoption of ICT has led to higher levels of Customer Satisfaction Strongly Agree [ ] Agree [ ] Neutral [ ] Disagree [ ] 22. ICT has been adopted to counter Competition Strongly Agree [ ] Agree [ ] Neutral [ ] 23. You prefer using technology in business Strongly Agree [ ] Agree [ ]

Strongly [ ]

Disagree [ ]

Strongly Disagree [ ]

Neutral [ ]

Disagree [ ]

Strongly Disagree [ ]

24. You have sound knowledge of technology in business. Strongly Agree [ ] Agree [ ] Neutral [ ] 25. ICT will increase the business prospects in future Strongly Agree [ ] Agree [ ] Neutral [ ] 26. Demand A. Adoption of ICT in my business mandatory Strongly Agree [ ] Agree [ ] Neutral [ ] B. Customers ask for use of ICT in regular course Strongly Agree [ ] Agree [ ] Neutral [ ]

Disagree [ ]

Strongly Disagree [ ]

Disagree [ ]

Strongly Disagree [ ]

Disagree [ ]

Strongly Disagree [ ]

Disagree [ ]

Strongly Disagree [ ]

27. Next generation of family has influenced the adoption of ICT in business. Strongly Agree [ ] Agree [ ] Neutral [ ] Disagree [ ] 28. Financial transactions have become more secured. Strongly Agree [ ] Agree [ ] Neutral [ ] 29. Adoption of ICT is good practice. Strongly Agree [ ] Agree [ ]

Strongly Disagree [ ]

Disagree [ ]

Strongly Disagree [ ]

Neutral [ ]

Disagree [ ]

Strongly Disagree [ ]

------------------------------------------------ Thank-You -----------------------------------------------------------------