No Variable Independen Pengawasan 1 Promoting competition 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Licensing, frequency management and assignment, numbering Control of anti-competitive practices Price

regulation of carriers with significant market power Order interconnection/network access Market observation
Call origination on the public telephone network provided at a fixed location Call termination on individual telephone networks provided at a fixed location Transit services in fixed public telephone network Wholesale unbundled access (plus shared access) to metallic loops and sub-loops Wholesale broadband access Wholesale terminating segments of leased lines Access and call origination on public mobile telephone networks Voice call termination on individual mobile networks The wholesale national market for international roaming on public mobile networks Broadcasting transmission services to deliver broadcast content to end users

Market Entry to number of network operators Market Entry to number of service operators and MVNOs Market Entry to number of 2G/2.5G and 3G networks Market Entry to number of new licenses granted (spectrum allocated) Level of competition to HHI index Level of competition to churn rate Level of competition to mobile number portability (% of mobile users)

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Level of competition to prices of mobile calls, SMS / MMS, data transfer, ADSL etc Service offering to number of existing / new services Service coverage to percentage of nationwide coverage of 2G/2.5G networks Service coverage to percentage of nationwide coverage of 3G networks Service coverage to number of WLAN/Wi-Fi hot-spots Technology neutrality to license terms specify technology to be used Regulatory asymmetries regulation of emerging technologies (regulated separately, circumvent regulation) Scope of regulation to the reach of regulation (i.e., regulations affecting related industries such as the IT industry) Market power of incumbents to obligations to let new entrants to use networks at a favorable wholesale prices Market power of incumbents to transfer of profits away from incumbents (incumbents revenue /gross margin / profits vs.industry average) Usage of services penetration to rates of various technologies (mobile phones, broadband access etc.) and services (SMS,MMS, video). Usage of services penetration to average talk times (Minutes of Use, MoU), number of SMS / MMS per month Usage of services penetration to amount of data transfer (GSM data, GPRS, 3G etc.) Interoperability to roaming of voice calls (2G / 2.5G / 3G) Interoperability to roaming of value added services (SMS, MMS, email etc.) Usability of services to ease-of-use (as experienced by the end-users) Usability of services to quality of mobile calls Reliability of services to MTBF (networks, value-added services, availability) Reliability of services to percentage of lost messages (SMS, MMS) Telecom infrastructure to renewal of telecom infrastructure in order to cope with the long-term requirements and challenges Terminals to average age of mobile phones Terminals to percentage of camera phones Terminals to percentage of java support

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No Variable Independen Kebijakan 1 Safeguard the interests of users 2 3 4 5 6 7 8 9 10 11 12 Ensure equal-opportunity and workable competition, in telecommunications markets in rural as well as urban areas. Ensure provision throughout Nation of basic telecommunications services (universal service) at affordable prices Promote telecommunications services in public institutions Ensure effective, interference-free use of frequencies, due regard also being paid to broadcasting requirements Protect public safety interests Ensure that regulations and regulatory processes are transparent, non-discriminatory, and applied effectively. The new Telecommunications Act should specify with clarity the regulatory powers conferred on regulation. The lengthy court appeals process be streamlined and shortened Independence of the regulator needs to be ensured. The government should ensure proceed as soon as possible under transparent and non-discriminatory conditions. The role of should be reviewed with a view to its removal. Ensure timely provision of leased circuits for all product offerings at cost-oriented wholesale prices, including obligations to commit to Service Level Agreements, penalties and reporting obligations Ensure that prices are re-balanced as rapidly as possible with a specified transparent time schedule for achieving this goal. Streamline and simplify the price cap system. telecom regulation needs clear performance targets in order to be managed in the best possible way a balanced view between different kinds of strategic targets is needed in telecom regulation in order to avoid suboptimization the results of telecom regulation do not show in the bottom line, the basic assumptions need to be challenged various stakeholders of the regulatory process need a common language to reduce and eliminate ambiguity and confusion telecom regulation should focus on output and outcomes, not on programs and initiatives. Legislative environment, regulatory activities to establish a modern legislative environment that takes technological development account. Legislative environment, regulatory activities to increase the speed of legislative work Legislative environment, regulatory activities to avoid potential regulatory asymmetries Legislative environment, regulatory activities to re-evaluate the regulatory framework on a

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regular basis in order to make sure it is up to date and provides expected results Legislative environment, regulatory activities to ensure that regulation is necessary, affordable, effective and easy to manage Legislative environment, regulatory activities to improve the efficiency and effectiveness of regulatory work Regulatory authorities as coach the telecom industry to act as a catalyst or facilitator for the telecom industry Regulatory authorities as coach the telecom industry to facilitate fair competition among players (fair pricing and service levels) Cost of regulation to annual / cumulative cost of regulation (% of GDP)

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No Variable Independen Model Bisnis 1 The prior (ex ante) approval or retrospective (ex post) review of tariffs and related business terms and conditions by RegTP. 2 The obligation to offer competitors, on the basis of unbundling, special network access (including interconnection) as well as access to essential services and facilities used by the dominant provider internally on a non-discriminatory basis. 3 Potentially, the obligation to provide universal services in a market 4 The possible inclusion of restrictive conditions in licenses, such as, in the case of scarce frequencies, a condition not to combine with another provider in the same market. The nature and extent of accelerated network development and modernisation Market and revenue growth Lower prices Increased range of services based on leading edge technology and infrastructure Improved quality of service Expanded customer choice Enhanced productivity Increased net benefits to the community Increase the diversification of local industry, Number of new business operating in emerging sectors, New innovative products/services introduced
Increase foreign investments, Amount of new foreign investment in spinoff/ start-up portfolio Contribution to local GDP, Turnover of spin-off and start-up portfolio

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5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

Contribution to local employment, Job portfolio of spin-off and start-ups Increase new jobs for university graduates/student, Graduates/students working in spin-offs/start-ups Increase the number of spin-offs and start-ups, Number of new spin-offs and startups Increase the survival rate Increase venture backed spin-offs, Number of external equity backed new spin-offs Increase the participation of university community in encouragement activities, Number of participants in encouragement activities Increase the participation of academic staff in programmes activities, Number of academic staff participating in programmes activities

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Increase the efficiency of the programme, Unit cost Improve new business project rates, New spin-offs/business plans Develop and consolidate a seed capital for spin-offs, Amount of seed capital available
Consolidate the Amount of training credits offered, availability of support measures and Amount of FTEs dedicated to counselling Increase the availability of encouragement activities, Number of conferences and seminars

Increase the service quality, Users satisfaction

Increase the programme capabilities : Number of training hours per employee, New staff, Number of studies and publications and Number of hours committed to research projects

Increase financial: Budget obtained from public sources resources and Budget obtained from private sources Consolidate the external public image of the programme : Number of news in mass media Increase and consolidate the entrepreneurship network: Number of co-operation agreements with external entities Current Cost Accounting (CCA) and Long Run Incremental Costs (LRIC) Capital employed Weighted Average Cost of Capital (WACC) Efficient markets To promote efficient communications markets Efficient markets To mitigate broader market failures Competitiveness, productivity and economic growth to support efficient use of ICT to increase productivity and competitiveness Competitiveness, productivity and economic growth to promote the functionality of society by ensuring welfare of population and by offering secure and inexpensive communications services Competitiveness, productivity and economic growth to promote growth of the economy, to boost new investments and production Competitiveness, productivity and economic growth to make the country one of the global leaders in the quality, efficiency and know-how in communications Protecting consumers to promote the long-run benefit of the users Protecting Consumers to look after the interests of end-users and the interests of the government Protecting Consumers to protect customers against misuse of monopoly power Protecting Consumers to protect consumers without discouraging innovation and halting progress Protecting Consumers to find a balance between the welfare of consumers and the interests of the industry Protecting Consumers to promote the welfare of consumers

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Vesa_Koti.pdf Quality and availability of services to make high-quality and inexpensive Page 51communications services universally available Vesa_Koti.pdf Quality and availability of services to promote innovative services Page 51Vesa_Koti.pdf Quality and availability of services to enhance citizens and businesses trust in the Page 51services Vesa_Koti.pdf Growth of telecom sector to annual Growth % of the telecom sector Page 51Vesa_Koti.pdf Growth of telecom sector to compounded revenue of the industry Page 51Vesa_Koti.pdf Investments by the industry to investments in technology (network infra), Page 51investments in services and R&D spending Vesa_Koti.pdf Investments by external investors (investment banks, venture capitalists etc.) to Page 51level of venture capital investments Vesa_Koti.pdf Investments by external investors (investment banks, venture capitalists etc.) to Page 51foreign investments in the telecom industry Vesa_Koti.pdf Employment to annual employment growth within the regulated industry. Page 51Vesa_Koti.pdf Innovativeness of the industry to annual R&D spending Page 51Vesa_Koti.pdf Page 51Innovativeness of the industry to annual employment growth in the number of Vesa_Koti.pdf dedicated R&D employees Page 51Innovativeness of the industry to number of patents Vesa_Koti.pdf The growth of the national telecom/ ICT cluster to total amount of companies Page 51within the cluster Vesa_Koti.pdf Page 51The growth of the national telecom/ ICT cluster to total revenue generated by Vesa_Koti.pdf the telecom cluster Page 51The growth of the national telecom/ ICT cluster to total amount of people Vesa_Koti.pdf employed by the telecom cluster The impact of ICT industry /telecom sector on the growth of the economy to Page 51Vesa_Koti.pdf productivity of the economy The impact of ICT industry /telecom sector on the growth of the economy to the Page 51role of the telecom industry in the development of the Information Society Vesa_Koti.pdf Attractiveness of the market to the leading players to number of global players Page 51operating in the local telecom market Vesa_Koti.pdf Total regulative burden created by telecom regulation to total amount of Page 51regulations Vesa_Koti.pdf Total regulative burden created by telecom regulation to total cost of regulation Page 51Vesa_Koti.pdf

No Variable Dependen Kinerja 1 Sufficiency: Does the mechanism ensure comparability of service and rates between urban and rural customers? 2 Affordability: Does the mechanism enable providers to offer the supported services in an affordable manner? 3 Competition: Does the mechanism encourage and facilitate competition by precisely targeting support to high cost customers? 4 Flexibility: Is the mechanism able to evolve as new technologies are introduced, as competition develops, and as the definition of universal service changes over time? 5 Protection and advancement: Does the mechanism prevent degradation of the existing infrastructure and the current level of service? Does the mechanism produce an investment incentive to upgrade facilities used to provide universal service? 6 Portability: Can the mechanism provide all eligible operators with an appropriate amount of support in a competitively neutral manner? 7 Predictability: Does the mechanism enable a competitor or incumbent carrier to determine in advance the amount of support it will receive on behalf of a customer? 8 Practicality: Is the mechanism economically and administratively viable? 9 10 11 12 13 14 15 16 17 18 19

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Page242496799.pdf Transparency: Is the mechanism transparent and open to monitoring and review? Page242496799.pdf Cost-effectiveness: Does the mechanism enable objectives to be achieved at least Page24cost? 2496799.pdf Linked: An indicator that communicates what is strategically important by linking Page66back to the strategic objective Balancescorcard.pdf Repeatable: Measurement should be continuous over time, allowing comparisons. Page66Balancescorcard.pdf Leading: Measurement must allow establish targets, leading to future performance Page66Balancescorcard.pdf Accountable: Measurement must be are reliable, verifiable, and accurate Page66Balancescorcard.pdf Available: Measurement should be derived when they are needed Page66Balancescorcard.pdf Well defined is the key concepts associated with the KPI should be accurate, well Page66defined and understood by the staff on charge Balancescorcard.pdf Efficiency indicates the extent to which the government produces a given output Page 39with the least possible use of resources Vesa_Koti.pdf Effectiveness is defined by Phillips as the comparison of produced output (provided Page 39service) to intended output or objectives Vesa_Koti.pdf Impact perspective includes externalities and indirect effects both beneficial and Page 39adverse, intended or unintended Vesa_Koti.pdf