Christ University Institute of Management Course Plan, 2011 12 Subject: Production & Operations Management (MBA 335) MBA

A I Year, Section J (Main campus) Faculty: A. Ramachandran Learning objectives: 1. To familiarize the students with the concepts of production and operations management systems. 2. To appraise customer expectations of quality and relationships and to update technology. 3. To meet global competition and to understand functions of inter related departments and decisions involved therein. Pedagogy: The course is facilitated by 1. Classroom lectures concerned to relevant topics. 2. Case studies on different modules. 3. Student presentations and classroom discussions on applications and use of Production and Operations Management. Trimester: 3 (Jan. Mar., 2012) 3 hours/week 2 credits

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Syllabus Unit Unit 1

Topic Break up

Hrs

Date

Teaching method

Readings (Prior-read of Chase)

Assignments (Post-read presentation in class)

Validation (Activities and lessons covered)

Introduction and Operations Strategy: Introduction: The Field of Operations Management, Production Systems, OM in the Organizational Chart, Operations as Service, Historical Development of OM, Current Issues in Operations Management. Operations Strategy and Competitiveness: Operations Strategy, Operations Competitive Dimensions, The Corporate Strategy Design Process, Strategic Fit Fitting Operational Activities to Strategy, Productivity Measurement. Management of Quality: IntroductiontoQualityandTQM.Statistical processcontrol7QCtools.Introductionto SixSigma,TPM

Jan. 2, 5 Classroom Ch. 1 and (2), 9 and discussions and 2. 12 (1) Case study Narayana Hrudayalaya (pp. 40-41, Ch. 2, Chase)

Unit 2

Jan. 12 (1), 16 and 19 (2)

Unit 3

Project Management: Introduction, Structuring Projects, Work Breakdown Structure, Network PERT/CPM problems. Planning Strategic Use of Resources: Planning the strategic use of resources Plant location and Plant Layout, Line balancing concept of Takt time, RPW, Problems.

Classroom Ch. 9 and discussions 9A. and Case study Total quality management in hospitals. Jan. 23, Classroom Ch. 3 30 and discussions and Feb. 2 (2) Case study Feb. 6, 9 (2) and 23 (1) Classroom discussions andCase study Relocationof Ch. 11 and 7A.

Unit 4

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Unit 5

Inventory Management: Definition of Inventory, Purposes of Inventory, Inventory Costs, Independent versus Dependent Demand, Inventory Systems, EOQ, ABC, FSN,VED and VMI.

Feb. 23 (1), 27, Mar. 1 (2) and 5

Unit 6

Supply Chain Management: Introduction to SCM, TPS and JIT. Work study Method study and work measurement. Product Design, Process selection and Capacity Planning: Product Design and Process Selection Manufacturing: The Product Design Process, Designing for the Customer, Designing Products for Manufacture and Assembly, Process Selection, Manufacturing Process Flow Design, Global Product Design and Manufacturing, Measuring Product Development Performance. Product Design and Process Selection Services: The Nature of Services, An

Unit 7

Mar. 8 (2), 12 and 15 (1) Mar. 15 (1), 19 and 22 (2)

TataNano manufacturing plant(p.469, Ch.11,Chase) Ch. 17 Classroom discussions andCasestudy Inventory managementat theonsetof economic depressionin India(p.682, Ch.17,Chase) Classroom Ch. 10, 12 discussions and 6A. and Case study Classroom discussions and Case study Strategic capacity management at Indian Railways (p. 166, Ch. 5, Chase) Ch. 4, 5, 6, 7 and 8. Product design process selection mfg., Ch. 4 Product design and process selection services,

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Operational Classification of Service, Applying Behavioral Science to Service Encounters, Designing Service Organizations, Structuring the Service Encounter, Service-System Design Matrix, Service Blueprinting and Fail-Staffing. Strategic Capacity Management: Capacity Management in Operations, Capacity Planning Concepts, Capacity Planning, Planning Service Capacity Prescribed textbook: Chaseet.al.(2010):Operations&SupplyManagement,12/e,TMH. Reference books:

Ch. 8 Strategic capacity mgt., Ch. 5

ChaseRichardB,AquilanoNicholasJ,andRobertsJacobsF,OperationsManagementforCompetitiveAdvantageNewDelhi:Tata McGrawHillPublications,11thEdition KrajweskiLeeJandRitzmanLarryP,OperationsManagement,ProcessesandValueChains,Delhi:PearsonEducationPublications, (2002)7thEdition Gaither,N&Frazier,Production&OperationsManagement,ThomsonLearningPublications,(2002)9thEdition StevensonWJ,ProductionandOperationsManagement,IrwinMcGrawHillPublications,9thEdition HeizerJay,RenderBarry,OperationsManagement,PearsonEducationPublications,8thEdition BuffaElwoodS.andSarinRakeshK,ModernProduction/OperationsManagement,JohnWiley&SonsPublications,8thEdition _________________________________________________________________________________________________________ CoursePlan,Classof2013,Term3,ProductionandOperationsMgt.,SectionJ,Instructor:A.Ramachandran 4

Evaluation criteria: CIA 1: Assignment, case study, quiz etc. (20 marks) CIA 2: Presentation, case analysis, article review etc. (20 marks) Attendance (10 marks) Mid-term exam (based on Units 1 through 3) (50 marks) End-term exam (100 marks) Brief description of CIA 1, and CIA 2: CIA 1 (20 marks) will consist of the following: Group task 1: A hand-written report (of length four A4-size pages) on a successful Indian firm that achieved strategic competitive advantage in the recent past due to operational excellence. Group task 2: Case analysis. Individual task: A short written-test or quiz. CIA 1 assessment will be completed during the week Jan., 30 Feb. 5, 2012. CIA 2 (20 marks) will consist of the following: Group task 1: Case analysis (written) / article review. Group task 2: Topical presentations. Individual task: A short written-test or quiz. CIA 2 assessment will be completed during the week Mar., 12 18, 2012.

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