RAHUL NAIR

59 Alexandra Road, Hendon, London NW4 2RX Mobile: Email: 07423 378 132 rn250@live.mdx.ac.uk

Professional Profile
A highly self-motivated and ambitious graduate in Computer Communication Networking with excellent skills in hardware, software and network troubleshooting and implementation. Quick to familiarise himself with new technologies with a logical and analytical approach to problem solving. Able to work effectively on own initiative with the organisational skills required ensuring those assignments are completed on time and to the required standard. Enjoys being part of a successful and productive team and thrives in highly pressurised and challenging working environments.

Education and Qualifications

BEng: Computer Communication Networking 2:1 (2010) Middlesex University Modules: Network Routing & Protocol, Digital & Mobile Systems, Data Communications, Project Development & Management, Mobile Internet Application & Services, Advanced Network Design & Security, Real-Time Embedded Systems and Computer Communication Project Electronics & Communication Engineering (2008) SARP Polytechnic & Engineering College, India Modules: Electrical Circuits & Machines, Electronic Devices & Components, C++ Programming, Electronic Circuits, Digital Electronics, Measurement & Instruments, Communication & Engineering, Microcontroller & Advanced Microprocessors, Computer Installation & Servicing, Communication Systems & Industrial Electronics Computer Networks

Diploma:

Professional Development
CompTIA N+ Certification Cisco Routers & Switches

Key I.T. Skills

Programming: Visual Basic 6, HTML, C, C++, JavaScript, PHP, XML and Oracle Operating Systems: Windows 98/2000/XP/Vista, NT4 Workstation, MS Server 2000/2003, Exchange 2000/2003, Mac OS X and UNIX Database: Oracle Products and SQL Applications: MS Office, MS Outlook, Photoshop, AutoCAD and CorelDraw

Work Experience November2011-January2012 John Lewis

Advising customers on selection, purchase, use and care of merchandise Restocking shelves and making sure merchandise is presented neatly Accepting payments for goods and wrapping items Changing the layout and visual displays, putting up new promotional material Helping customers to find the goods they want Advising on the availability of stock

Giving information on products and prices

Stacking shelves or displaying goods in an attractive way Promoting any special offers or store cards Page 1 of 2

 Handling any complaints Stocking, replenishing and cleaning sales areas Dealing with customer complaints

September2009-October2011 Customer Care Assistant J.Sainsburys, London.

on own initiative and as part of a team to ensure that a high standard of customer service is delivered at all times including advising on product selection Monitoring and controlling stock levels on the shop floor and replenishing shelves to improve the customer experience

April2007-October 2007 (7 months) -Inbound/Outbound Customer Service Agent 3G, 3 Global Service (Ref Mr Donald) I have worked as an Inbound and outbound agent, where we sell our products and solves customers query. My tasks involved:
Inbound Note down all the details on system of customers and their queries. Explaining and solving the given Query by giving proper solution or answers. Outbound We use to have our customer based in UK, Australia (3g network user) where our work was to introduce new schemes and providing upgrades for customers satisfaction and companys profit. Creating, Maintaining Client process. User / Network support across multiple sites. Database Development (Access & SQL). Report Writing.

Personal Details
Languages: Interests include: Fluent English, Hindi, Marathi and Malayalam; Basic Tamil Computer Games, IT Industry Developments, Gym, Football, Bowling, Chess and Salsa Dancing

REFERENCES ARE AVAILABLE ON REQUEST

Page 2 of 2