e-NitTel Services Pvt Ltd

Content
1. Introduction 2. Services a. Inbound Call Center Services b. Outbound Call Center Services c. Market Research and Surveys d. Debt Collection e. Product and Service Promotion f. Email Support g. Chat Support Services 3. About Us 4. Contact Details

ETS - Introduction
Incorporated in the state of Delaware, US and having an offshore office in India, with over 35 man-years of experience in the outsourcing industry, we see ourselves emerging as a global leader in the outsourcing industry. Since we are based in techno-savvy city Pune, India's IT and ITES hub, home to multinational companies like GE, IBM, Dell, Microsoft and many more, we have access to the best global talent and expertise. We thrive on helping your business succeed.

Our Policies
Confidentiality and Privacy

At ETS, we are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred method of contact with us and we will not disclose their identity without their expressed or written consent or unless required by law.
Our Philosophy

Our vision is to be a world class outsourcing company. At the heart of this vision, lies the core concept of "Relationship". At ETS, we believe in our relationship with our customers and with our employees. Sharing our knowledge and expertise to create value is our ultimate goal.

Inbound Call Center Services

Dynamic support for all your inbound communications through our specialized inbound call center. You can trust us; our experienced professionals know just how to deal with your customers. A. Customer Support B. Technical Help Desk C. Order Taking D. Product Information Request E. Billing Queries F. Upselling Cross Selling G. Customer Retention H. Sales Lead Qualification I. Email Support J. Chat Support

Outbound Call Center Services

Planning to launch a new product or service? Our Customer Sales Team can help you implement the best sales strategies for your business. Make us your service partner and watch us raise your profit margins. A. Appointment Scheduling B. Information Verification C. Soft Lead Generation 1. Mortgage Lead Generation 2. Insurance Lead Generation 3. Credit Card Lead Generation D. Outbound Sales

Market Research & Surveys

Market research and survey is an important component of any business strategy. It improves the efficiency of sales and distribution by effective analysis of markets, services and products. Our expert marketing research services can help you identify opportunities and minimize the risks. Research survey- research survey gives an exhaustive understanding of what you need to know. Our team undertakes telephonic interviews to extract the valuable information for your business. Opinion surveys- opinion surveys are fruitful for the recruitment and management of human resources in companies. We extend our expertise in well-defined employee opinion surveys that include advanced web technologies, statistical techniques and software tools for quick and exact analysis. Customer satisfaction surveys- Customer satisfaction surveys give us the feedback of what the customer is feeling about the product and services. We undertake a broad range of Customer Satisfaction surveys for its national and global clients including Online Surveys, Email Surveys, Telephonic Surveys and IVR Surveys.
7

Debt Collection
Debt collection refers to a legitimate business activity in which creditors as well as collectors work to secure payments from the consumers, legally bound to pay or repay the money they owe. Outsourcing the debt collection activities to us can work wonders in sorting out the outstanding debt issues of your organization. List of Debt Collection Services are : Financial Collection services Check collection recovery services Agency collection recovery services solution. Diversified collection services. Refuse collection disposal services Data collection services. Collection credit services

Product & Service Promotion

Promotion serves as a vital element in developing a strong base for the newly launched products and services of the company. We understand that it includes a set of important functions which would decide the future worth of the product in the market. We work to cater to such functions appropriately and meticulously. Our Services and Their Features : Our sales team can act as your ready partner in promoting the release of a new service or product. Outsourcing the promotion of new products and services to us makes better business sense as you save on the element of team. We help you in identifying the likely prospects, creating a follow-up system, and putting a reporting structure in place to measure its effectiveness.

Email Support
Today Email has grown to be one of the prime means of communication and customer relationship management. Since companies have ample amount of emails to handle, opting for email support can play a key role in coping up with the ever increasing demands of high level service by customers. Our Services and Their Features : We facilitate a professional, offshore email-based support system to manage your organizations email queries and answer them promptly, efficiently as well as accurately. The key features of our Email Support Services are customer care, order fulfillment, technical support, resolution of escalated cases and complete query resolution.

10

Chat Support
Online chat support is one of the best ways of providing better, faster and efficient customer support services to your customer. Web based chat support is live and your customers will get immediate solutions to their problems. Such efficient customer care will improve your business and enhance your profits. Our Services and Their Features : Outsourcing live chat support services to us can help you benefit from expert, efficient and cost effective online chat support services. The well trained Customer Care Executives at Go4customer can individually answer each of your customers and bring tremendous improvement in your business. Our efficient Chat Support Executives can help visitors on your websites browse through the products/ services and also provide extra information about the products and services. Chat Support Executives can make the selling process very short and convert the visitors on your websites into potential customers.

11

About Us
What you can expect from ETS? Fast turn around of your project. Cost savings and revenue increase. Significant improvement in the quality and productivity of your business. Our Strengths : 1. Understanding your needs. 2. Excellent communication. 3. Outsourcing expertise - streamlined 5-step process. 4. Deep domain knowledge in diverse fields. 5. Years of experience in serving global customers. 6. Excellence in executing short and long-term projects to your specific requirements. 7. Strategic location in Pune, India - the center of outsourcing action. 8. Exploiting the full potential of the internet to get and execute project.
12

Contact Details
Manish Kamthe
Manager | Business Development eNitTel Services Pvt. Ltd E-Space | Vadgaon Sheri | Pune- MH 411014 | INDIA Mobile # +91-986-042-5181 | +91- 937-099-8955 Office Direct # :- +91-020-41481404 | | Skype Id jdawson.m3

Coming together is a beginning. Keeping together is progress. Working together is success.

13