Karen A. Schopp St. Louis, MO 63114 314-570-0067 karenschopp@sbcglobal.

net SUMMARY
Technology Professional with extensive experience in System Support/Maintenance. Strengths include administration /security duties on variety of systems, scheduling batch processes, good communication skills, writing procedures plus updating documentation including disaster recovery documentation. Works well with others. Excels at problem solving. Proven ability to take on new roles and achieve objectives.

TECHNICAL SKILLS Platforms: Software:

AS400; Mainframe; Windows; Oracle Access; Excel, PowerPoint, Outlook, Word; Remedy; Fourth Shift; File Maker Pro; Client Access; Create!Form; Showcase; Robot ; IBM System Storage TS3200 Tape Library; Oracle Batch Concurrent Manager SQL SQL Server; Access OS/400; OS/MVS; Windows

Programming Languages: Databases: Operating Systems: EXPERIENCE

Nidec Motor Corporation (formerly Emerson Motors), Saint Louis, MO System Support Specialist Supervisor: Connie Schneier - Contact: YES (314-595-8593) System Support
AS400 system hardware and software

05/1976 03/2012

2008-present

Took over the duties of System Admin on the AS400. Monitor and report any hardware issues to supervisor. Contact IBM on issue and schedule down time if need be to fix problem. Monitor system activity and fix any issues that may arise, like run away queries, job queue problems and print queue problems. Monitor and support Robot batch processing day and night and fix any issues that may arise. Update alert messaging through Robot Alert system. Maintain backups through Robot save, initialize scratch tapes when needed. Maintain IBM System Storage TS3200 Tape Library. Send backup tapes to offsite location on a daily, weekly and monthly bases. Support users with problems on printing, job not running, AS400 profile lockouts or update profile. Create and update forms using Create!Form software, that will be used on the AS400 through JDE menus. Test forms with users before they are available in production. Make changes to JDE menus and JDE user profiles. Create queries using showcase software to distribute to users. Manually converted 50+ showcase queries from Showcase version 2 to Showcase version 8. Upgraded third party products, Help Systems- Robot Schedule, Robot Alert, Robot Console and Robot save. Also BottomLine - Create!Form software. Schedule user testing when upgrading system. Update any support procedures including disaster recovery documents.

Filemaker Pro Database software Created 3 databases for archiving data from an old remedy ticket system so helpdesk could retrieve the information that was not going to be loaded into the new ON DEMAND REMEDY ticket system. Sequel Database Fourth Shift and Demand Stream 2006-2008

Loaded Fourth Shift software and Database onto a new Production server Loaded Fourth Shift software and Database onto a new Test server Setup Sequel Database backups and unattended processes Upgraded Fourth shift and Demand Stream database Fixed user problems on Fourth Shift and Demand Stream Updated any support procedures including disaster recover documents. Mainframe OS/Oracle 1976-2006 Produces and maintain all IT schedules for all operating systems. Coordinate special runs of test/production jobs, planned power outages and hardware/software implementation. Receive a Perfex award for saving the company $8,000 by stopping the printing of reports and instead placing them on a server using FTP. IT coordinator for the Cost Fiscal Year Changeover. Implement the Bill of Material Archive process in four plants. Coordinated implementation of Single Keying of Output at the Mexico Plant. Took hand written documentation for Plants Inventory and created utility programs and created procedures so anyone in IT support would be able to run a Pant Inventory process. Handle problem call tickets relating to any mainframe program problems. Migrated server plant systems from Mainframe to Oracle system. Created utility programs to capture data from the mainframe to load into the Oracle system. Move the last Plant from our mainframe system to another mainframe system which was not going to move to Oracle. The Plant was closing in a couple of years. Train the last Plant on how to access the new mainframe system. Went to the plant and installed access on individual PC. Took over DBA support for the last Plant on the mainframe. Move an in-house payroll incentive pay process from our mainframe to another mainframe so the mainframe could be shut down. Develop and maintain Disaster Recovery Plans for all Motor Company locations. Coordinate Disaster Recover testing for all Motor Company locations. Schedule all mainframes systems batch schedules. Implemented a new scheduling software for mainframe batch schedule. Train IT support on how to use the new software. Spent several years working as computer operator on mainframe systems, from mounting tapes, printing reports to monitoring system console. Contact programmers when a program fails during a batch process. Education: Florissant Valley Community College St. Louis, Mo - Associate in Applied Science Certification: Microsoft Access Application Development SQL System Admin for Fourth Shift SQL Reporting Services for Fourth Shift

References upon request