Khaled saleh 60910035 Essa Noman 60910045 FedEx Case Study

Q1- Describe the benefits of the FedEx system. What other benefits might FedEx obtain with other features? Ans1- The benefit was that it makes it easier to get more complete view of population and other customer trends by combining the company's own drop-off point usage data with demographic data purchased from vendors. One of the other features was that managers will have easy access to information. Q2-Why is it important for a company such as FedEx to manage its drop-off locations effectively? Ans2-FedEx Company needs to be advanced in technology so they can satisfy their customers and because the competitors are providing the customer with best quality of services. So the fact of competition and technology let FedEx focus in providing the most effective service. Q3-Describe the benefits of switching from FOCUS to WebFOCUS. Do you think this was the right approach? Why or why not? Ans3- The benefits from switching to WEBFOCUS was: 1-They increased the data ware house capacity from 21 million to 260 million records 2-Better handle on tracking its fast-moving customers. 3-The payoff is better customer and lower operating system 4-It helps FedEx analysts to get fresh information on the profitability of each service center and drop-off box which will help them to cut cost and increase revenue

Yes it was the right approach because it helps the company to achieve their goals with more efficient and effectiveness

Q4-How can the FedEx approach taken in this case be applied to other industries? Ans4-Since Technology is spreading so fast companies should implement FedEx approach in their companies and they should shift to C2B to be easy for them reaching their customers and give them the best satisfaction. DSS TERMS

1-Rapid Application Development (RAD) A design methodology that specifies incremental development with constant feedback from the customers. The point is to keep projects focused on delivering value and to keep clear and open lines of communication. Oral and written communication is not completely adequate for specification of computer systems. RAD overcomes the limitations of language by minimizing the time between concept and implementation

2-Quantitative Analysis Expressing a decision problem in mathematical terms and measuring or estimating variables in the problem formulation. A quantitative analysis of a problem is a step in building a Model-Driven DSS. Decision support special studies often involve quantitative analysis.

3-Requirements gathering A process of documenting systems needs. Business rules are gathered as part of the requirements gathering process for a decision automation system.

4-Scalability The ability to scale hardware and software to support larger or smaller volumes of data and more or less users. The ability to increase or decrease size or capability in cost-effective increments with minimal impact on the unit cost of business and the procurement of additional services.

5-Ad-Hoc Query Any spontaneous or unplanned question or query. It is a query that consists of dynamically constructed SQL and is one capability in a data-driven DSS.

DSS Products 1-Palisade Palisades decision analysis software includes the Decision Tools Suite: RISK, TopRank, PrecisionTree, BestFit, and RISKview. The RISK Developers Kit, RISKAccelerator, RISK for Project, Evolver, and RISKOptimizer round out the product line. These programs analyze risk, run Monte Carlo simulations, perform sensitivity analyses, create decision trees and influence diagrams, fit data to distributions, and solve optimization problem 2-Stellent Stellent Universal Content Management is standards-based, multi-platform and service-oriented, and provides productized integrations to leading application server, portal and enterprise resource planning application 3-MindBox ARTEnterprise is an artificial intelligence application development environment. This rules and case-based decisioning technology integrates all your data sources from structured databases to unstructured documents - with your business policies.

4-WebEx WebEx Meeting Center to keep teams coordinated and projects on track; WebEx Sales Center to accelerate sales cycles and close more deals; WebEx Event Center to maximize the impact of large online events; WebEx Training Center to deliver engaging interactive training; WebEx Support Center to support remote users as easily as if they were on site 5-ProModel All of ProModels specialized solutions are driven by its VAO Technology that enables clients to Visualize, Analyze and Optimize, which leads to better decisions and realized performance and process optimization objectives