What is the BPO industry? BPO stands for business process outsourcing.

It involves outsourcing of operations and responsibilities of any business to a third party. It can be also said that the company has replaced in-house services and hired an outside firm for hiring its services. The back office functions, like accounting, finance, writing and human resources are some of the services done through the business process outsourcing by the firms. Most of the BPO jobs are technology based and are popular as ITES-BPO jobs. ITES is used for Information Technology Enabled Services. Other sub-segments of business process outsourcing industry are Legal Process Outsourcing (LPO) and Knowledge Process Outsourcing (KPO). How does it function? The BPO industry is India is one of the major job providers. It offers jobs not just to first time job seekers, but also too retired professionals and persons working from home. Most of the BPO industry in India caters to multinational corporations of the west. Other nations like Philippines, China and South Africa have BPO vacancies; Indian market enjoys a commanding position when it comes to outsourcing jobs. Most of the BPO jobs are concentrated in big cities like Hyderabad, Bangalore, Chennai, Pune, Mumbai, Kolkata, Patna and the capital, New Delhi. Companies are now outsourcing from small towns of India. The BPO industry is expected to expand in 2012 to small towns and villages. With the infrastructure cost of big cities rising and the growing demand of business services, the BPO companies are setting up centers in cities like Nashik, Nagpur, Kochi, Belgaum, Mysore, Aurangabad, Mohali, Chandigarh, Trivandrum, Bhubaneshwar, Hosur, Jaipur, Raipur, Lucknow, Panchkula, Madurai, Vishakapatnam , Coimbatore and Ahmedabad. The advantage of opening centers in these tier II cities is the low business process overhead costs. Most of the outsourcing jobs in the India are by the United States and European multinational companies. AsiaPacific also hires services from Indian companies. Most of the outsourcing jobs are for financial functions. Call Center Jobs are an Important part of the BPO Industry. Talk about BPO industry and the call-center jobs come to mind. These jobs attract the students and entry-level professionals. According to surveys, about 70% of the outsourcing jobs earning is from call centers. These jobs provide employment and good money. Besides, industry exposure, new career path and good working environment are other facts, which make call center jobs attractive. These jobs do not require any specialized degree or prior experience. BPO Industry in 2012 The BPO Industry is expected to create more job opportunities in the country. Small towns and rural areas are improving their infrastructure and setting up BPO units. Cheap labor and untapped skilled professionals in these regions are the new markets for the BPO firms. According to the National Association of Software Services and Companies (NASSCOM), the geographical location, large pool of talent and positive work-place policy helps the BPO Industry to grow and expand. In addition, the ability to provide uninterrupted services is another good reason for the BPO industry to flourish.