Interpretation of HDFC bank

1) What is your occupation?

Business man Student Government Employee Other House wife

28 0 21 0 1

30 25 20 15 Series1 10 5 0 Business Man Student Government House wife Employee Other

Interpretation: Total Number of Respondents was 50. 0 of our Respondents was Students. 21 of the Respondents were into government employees 28 of our Respondents were Businessman. 1 of our Respondents was Housewifes. None of our Respondent belonged to the category of others.

2) From how many years you are associated with this bank?
Less than 1 year 1-5 years More than 5

14 26 10

30 25 20 15 10 5 0 Less than 1 year 1-5 years More than 5

Series 1

Interpretation: Total Number of Respondents was 50 14 persons are associated less than 1 year 26 persons are associated from 1-5 years. 10 persons are associated from more than 5 years.

3) How do you come to know about the home loan schemes of this bank?

News paper Television Internet Other resources

17 12 14 7

18 16 14 12 10 8 6 4 2 0 News paper Television Internet Other resources Series 1

Interpretation:

Total Number of Respondents was 50 17 persons came to know from newspaper 12 persons came to know from television 14 persons came to know from internet 7 persons came to know from other resources

4) Are you aware of these types of home loans?

Home purchase loan Home construction loan Home improvement loan Home equity loan Land purchase loan

12 17 5 6 10

18 16 14 12 10 8 6 4 2 0 Home Home Home Home equity Land purchase loan construction improvement loan purchase loan loan loan Series 1

Interpretation: Total Number of Respondents was 50 Only 6 persons know home equity loan. Many of peoples know home construction loan. 12 peoples know home purchase loan. 5 peoples know home improvement loans.

5) Are you aware all terms and conditions of home loans?

Yes No

46 4

50 45 40 35 30 25 20 15 10 5 0 Yes NO Series 1

Interpretation:

Total Number of Respondents was 50. Many of persons know all terms and conditions of home loan i.e. 46. 4 persons had not known properly about all terms and conditions.

6) Are you Satisfy with the interest rate charges by your bank?

Strongly Satisfy Satisfy Strongly dissatisfy Dissatisfy

14 29 0 7

35 30 25 20 15 10 5 0 Strongly Satisfy Satisfy Strongly dissatisfy Dissatisfy Series 1

Interpretation: Total Number of Respondents was 50 14 among all consumers are strongly agreed by interest rate of the bank. 29 among all consumers are agreed by interest rate of the bank 7 among all consumers are disagreed by interest rate of the bank 0 among all consumers are strongly disagreed by interest rate of the bank

7) Your bank offers which type of services?

25 Mobile Banking 17 Net Banking 8 Forex Banking

30 25 20 15 10 5 0 Mobile Banking Net Banking Forex Banking

Series 1

Interpretation: Total Number of Respondents was 46. 25 persons said that bank offer mobile banking services. 17 said that bank offer net banking services. Only 8 persons said that bank offer forex banking services.

8) Do you agree that your bank loan processing is fast?

Strongly agree Agree Strongly Disagree Disagree

14 26 2 8

30 25 20 15 Series 1 10 5 0 Strongly agree Agree Strongly Disagree Disagree

Interpretation: Total Number of Respondents was 50. 14 persons strongly agree that bank home loan processing is fast. 26 persons agree that bank home loan processing is fast. 8 persons disagree that bank processing is fast. 2 people strongly disagree that bank processing is fast.

9) Do you satisfy with the after home loan services provided by your bank?

Strongly Satisfy Satisfy Strongly dissatisfy Dissatisfy

17 32 0 1

35 30 25 20 15 10 5 0 Strongly Satisfy Satisfy Strongly dissatisfy dissatisfy Series 1

Interpretation: Total Number of Respondents was 50 14 among all consumers are strongly agreed by after sale services of the bank. 32 among all consumers are agreed by after sale services of the bank 3 among all consumers are disagreed by after sale services of the bank 1 among all consumers are strongly disagreed by after sale services of the bank

10) Does the cost of home loan is appropriate, according to your demand?

Yes NO

41 9

45 40 35 30 25 20 15 10 5 0 Yes NO Series 1

Interpretation: Total Number of Respondents was 50 41 persons said that home loan is appropriate according to their demand. 9 persons said that home loan is not appropriate according to their demand.

11) Are you satisfy with the employees behavior of the bank?

Strongly Satisfy Satisfy Strongly dissatisfy Dissatisfy

23 22 0 5

25 20 15 10 5 0 Strongly Satisfy Satisfy Strongly dissatisfy Dissatisfy Series 1

Interpretation: Total Number of Respondents was 46. 23 persons very satisfied with the employee behaviour of the bank. 22 persons satisfied with the employee behaviour of the bank. 5 persons disagree with the employee behaviour of the bank. No one is disagreeing with the employee behaviour of the bank.

12) Does the bank give any discount upon loan services?

Yes NO

40 10

45 40 35 30 25 20 15 10 5 0 Yes NO Series 1

Interpretation: Total Number of Respondents was 50 40 persons said that bank give discount upon loan services. Only 10 persons said that bank does not give any discount upon loan services.

13) Are you satisfy by the time taken in sanctioning the loan?

Yes NO

36 14

40 35 30 25 20 15 10 5 0 Yes No Series 1

Interpretation: Total Number of Respondents was 50. 39 persons are satisfied by the time taken 11 persons are not satisfied by the time taken

14) Have you face any difficulty during taking the loan?
Yes NO 41 9

45 40 35 30 25 20 15 10 5 0 Yes No Series 1

Interpretation: Total Number of Respondents was 50. 41 persons face difficulty during taking the loan. Only 9 persons do not face any difficulty during taking the loan.

15) Which Opinion you want to give of home loan schemes of your bank?

Excellent Good
Average

Below average

25 16 8 1

30 25 20 15 10 5 0 Excellent Good Average Below average

Series 1

Interpretation: Total Number of Respondents was 50. 25 persons give excellent grade of the bank. 16 persons give good grade to the bank. 8 persons give average grade to the bank. Only One person gives below average grade to the bank.