Figure 3

1. Create & sell KM vision. 2. Help "CEO" drive the organization in the desired direction.

ROLE OF THE CKO

3. Communicate commitment to & strategy for KM to stakeholders and players. 4. Lead by example. 5. Light fires and implement pilots using KM tools & technologies. 6. Act as a liaison with other federal agencies and industry partners to facilitate the sharing of world-class knowledge practices. 7. Act as a transformation agent - from industrial age thinking to information age thinking. 8. Develop strategies to make tacit knowledge explicit.

1. Contribute to mission goals/bottom line. 2. Evaluate the effectiveness of KM projects and contribution to mission. 3. Benchmark with other organizations (public and private). 4. Convert intellectual capital to structural. 5. Reduce operating costs & development time for products or services. Outcomes

1. Champion development of a KM budget and advocate keeping KM resources available. 2. Provide resources to those who are eager to experiment with KM in their respective components.

9. Provide guidance and policy on processes to "institutionalize" KM practices. 10. Engage in "hand-to-hand" combat with CFO. 11. Ability to translate qualitative into quantitative.

Leadership & Strategy Resources Enable Provide Secure Enable Measure "Best" Practices & Processes 1. Provide infrastructure & incentives for knowledge re-use and innovation. 2. Provide a means to benchmark the performance of individuals and teams.

1. Develop common definitions to facilitate understanding of knowledge concepts. 2. Champion the development of taxonomy to classify and store explicit information in formats that are easily accessed and used.

Taxonomy (common language)

Create & Use

Champion Education 1. Educate leadership and employees about KM and its benefits. 2. Define roles, skill-sets, and career opportunities of knowledge workers. 3. Develop a strategy to facilitate training and education of knowledge workers. Tools & Technology Provide

What isis KM Why the role Important to of a CKO in a your public sector Organization organization?

Enable Promote

Enable Create

Knowledgesharing Culture

Foster Use

Champion Enable

1. Promote an organizational culture that facilitates tacit and explicit knowledge sharing and organizational learning. 2. Foster cultural change.

Incentives and Rewards

Communities of Practice 1. Champion cross-organizational communities of practice.

1. Keep up to date on emerging information technology tools and techniques. 2. Share information about KM tools and search for enterprisewide licensing opportunities for KM tools. 3. Ensure KM project staff have the requisite tools to succeed.

1. Develop incentives to encourage knowledge sharing - "one size does not fit all". 2. Recognize and promote knowledge contributors who share knowledge across the enterprise.

2. Form relationships with related leaders: HR, Organizational Learning, IT, and Librarians.
SOURCE: Dr. Robert E. Neilson INFORMATION RESOURCES MANAGEMENT COLLEGE National Defense University