JUSCO

S.No 1 Particulars Unit Measure of Employee Efficiency Customer Accounts Per Employee No. MLD Water Delivered Per Employee MLD MLD Water Processed Per Employee MLD Training Hours Per Employee Hrs Employee Health and Safety Security Rate Safe Working Procedure Ratio of Fatal Accidents/ Total No. of Accidents No. Major Accident/ Total Number of Accidents No. Minor Accidents/ Total Number of Accidents No. Near Misses/ Total Number of Accidents No. Unsafe Acts/ Total Number of Accidents No. Unsafe Procedures/ Total Number of Accidents No. Customer Service Complaints Per 1000 Acc/ Year Technical Quality Complaints Per 1000 Acc/ Year Disruption of Water Services Per 1000 Acc/ Year Residential cost of water or sewerage services Monthly bill for customer using 7500 Lt of Water Rs Avg. residential Water bill for 1 month Rs Monthly bill for residential sewer service for 7.5KL Rs Avg residential Sewer bill for 1 month Rs Customer Service Cost per Account Rs System Renewal/ Replacement Rate Water Distribution System Km/Year Water Treatment Plants No./Year Sewerage Collection Systems Km/Year Sewerage Treatment Plants No./Year Debt to Asset ratio No. Return on Asset No. Distribution System Water Loss % Planned Maintenance Ratio Cost Incurred in Planned Maintenance/ Total O&M No. expense Hours invested in Maintenance Activities/ Total No. Hours invested in O&M Operation & Maintenance Cost Ratio Total O&M Cost Incurred Per Year / Total No. of Rs Customer Accounts Total O&M Cost Incurred Per Day / MLD of Water Rs produced Sewerage Overflow Rate No. Collection System Integrity No./Km Specific Power Consumption MWH/ ML Service Level Guarantee Hrs Overall Performance Efficiency % Value 107 0.54 0.16 108 Not Shared Not Shared Not Shared Not Shared Not Shared Not Shared Not Shared 353.5 12.9 353.5 37.5 125 Nil Nil No Data 0.05 0.05 0.05 0.05 Not shared Not Shared 18.57%

2 3 4

5 6 7 8

9 10

11 12 13 14

0.75^ 0.78^

15

8989.66 4914.97 Not Shared Not Shared 0.296 72 Hours 81.43%

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Bokaro
S.No 1 Particulars Unit Measure of Employee Efficiency Customer Accounts Per Employee No. MLD Water Delivered Per Employee MLD MLD Water Processed Per Employee MLD Training Hours Per Employee Hrs Employee Health and Safety Security Rate Safe Working Procedure Ratio of Fatal Accidents/ Total No. of Accidents No. Major Accident/ Total Number of Accidents No. Minor Accidents/ Total Number of Accidents No. Near Misses/ Total Number of Accidents No. Unsafe Acts/ Total Number of Accidents No. Unsafe Procedures/ Total Number of Accidents No. Customer Service Complaints Per 1000 Acc/ Year Technical Quality Complaints Per 1000 Acc/ Year Disruption of Water Services Per 1000 Acc/ Year Residential cost of water or sewerage services Monthly bill for customer using 7500 Lt of Water Rs Avg. residential Water bill for 1 month Rs Monthly bill for residential sewer service for 7.5KL Rs Avg residential Sewer bill for 1 month Rs Customer Service Cost per Account Rs System Renewal/ Replacement Rate Water Distribution System Km/Year Water Treatment Plants No./Year Sewerage Collection Systems Km/Year Sewerage Treatment Plants No./Year Debt to Asset ratio No. Return on Asset No. Distribution System Water Loss % Planned Maintenance Ratio Cost Incurred in Planned Maintenance/ Total O&M No. expense Hours invested in Maintenance Activities/ Total No. Hours invested in O&M Operation & Maintenance Cost Ratio Total O&M Cost Incurred Per Year Per Customer Rs Account Total O&M Cost Incurred Per MLD of water Rs produced Sewerage Overflow Rate No. Collection System Integrity No./Km Specific Power Consumption MWH/ ML Service Level Guarantee Hrs Overall Performance Efficiency % Value 84 0.198 0.12 24 No Data No Data No Data No Data No Data No Data No Data 91.07 39.03 88.33 0 0 0 0 6770 15 0 0 0 No Data No Data 16.66% 0.5 0.55

2 3 4

5 6 7 8

9 10

11 12 13 14

15

6916.65 8002.41 No Data No Data No Data No Data 21.25%

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Rourkela
S.No 1 Particulars Unit Measure of Employee Efficiency Customer Accounts Per Employee No. MLD Water Delivered Per Employee MLD MLD Water Processed Per Employee MLD Training Hours Per Employee Hrs Employee Health and Safety Security Rate Safe Working Procedure Ratio of Fatal Accidents/ Total No. of Accidents No. Major Accident/ Total Number of Accidents No. Minor Accidents/ Total Number of Accidents No. Near Misses/ Total Number of Accidents No. Unsafe Acts/ Total Number of Accidents No. Unsafe Procedures/ Total Number of Accidents No. Customer Service Complaints Per 1000 Acc/ Year Technical Quality Complaints Per 1000 Acc/ Year Disruption of Water Services Per 1000 Acc/ Year Residential cost of water or sewerage services Monthly bill for customer using 7500 Lt of Water Rs Avg. residential Water bill for 1 month Rs Monthly bill for residential sewer service for 7.5KL Rs Avg residential Sewer bill for 1 month Rs Customer Service Cost per Account Rs System Renewal/ Replacement Rate Water Distribution System Km/Year Water Treatment Plants No./Year Sewerage Collection Systems Km/Year Sewerage Treatment Plants No./Year Debt to Asset ratio No. Return on Asset No. Distribution System Water Loss % Planned Maintenance Ratio Cost Incurred in Planned Maintenance/ Total O&M No. expense Hours invested in Maintenance Activities/ Total No. Hours invested in O&M Operation & Maintenance Cost Ratio Total O&M Cost Incurred Per Year / Total No. of Rs Customer Accounts Total O&M Cost Incurred Per Day / MLD of Water Rs produced Sewerage Overflow Rate No. Collection System Integrity No./Km Specific Power Consumption MWH/ ML Service Level Guarantee Hrs Overall Performance Efficiency % Value 91 0.168 0.223 36 No Data No Data No Data No Data No Data No Data No Data 83.24 16.86 72.33 0 0 0 0

2 3 4

5 6 7 8

9 10

11 12 13 14

Nil Nil Nil Nil Not Shared Not Shared 25% 0.625 0.57

15

7346.9 10958.9 No Data No Data No Data No Data 12.5%

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Durgapur
S.No 1 Particulars Unit Measure of Employee Efficiency Customer Accounts Per Employee No. MLD Water Delivered Per Employee MLD MLD Water Processed Per Employee MLD Training Hours Per Employee Hrs Employee Health and Safety Security Rate Safe Working Procedure Ratio of Fatal Accidents/ Total No. of Accidents No. Major Accident/ Total Number of Accidents No. Minor Accidents/ Total Number of Accidents No. Near Misses/ Total Number of Accidents No. Unsafe Acts/ Total Number of Accidents No. Unsafe Procedures/ Total Number of Accidents No. Customer Service Complaints Per 1000 Acc/ Year Technical Quality Complaints Per 1000 Acc/ Year Disruption of Water Services Per 1000 Acc/ Year Residential cost of water or sewerage services Monthly bill for customer using 7500 Lt of Water Rs Avg. residential Water bill for 1 month Rs Monthly bill for residential sewer service for 7.5KL Rs Avg residential Sewer bill for 1 month Rs Customer Service Cost per Account Rs System Renewal/ Replacement Rate Water Distribution System Km/Year Water Treatment Plants No./Year Sewerage Collection Systems Km/Year Sewerage Treatment Plants No./Year Debt to Asset ratio No. Return on Asset No. Distribution System Water Loss % Planned Maintenance Ratio Cost Incurred in Planned Maintenance/ Total O&M No. expense Hours invested in Maintenance Activities/ Total No. Hours invested in O&M Operation & Maintenance Cost Ratio Total O&M Cost Incurred Per Year / Total No. of Rs Customer Accounts Total O&M Cost Incurred Per Day / MLD of Water Rs produced Sewerage Overflow Rate No. Collection System Integrity No./Km Specific Power Consumption MWH/ ML Service Level Guarantee Hrs Overall Performance Efficiency % Value 66.78 0.157 0.20 0 No Data No Data No Data No Data No Data No Data No Data 75 18 70 NA NA NA NA NA Nil Nil Nil Nil No Data No Data 22% 0.34 0.5

2 3 4

5 6 7 8

9 10

11 12 13 14

15

9292 10642.78 No Data No Data No Data No Data 42.73%

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Kharagpur
S.No 1 Particulars Unit Measure of Employee Efficiency Customer Accounts Per Employee No. MLD Water Delivered Per Employee MLD MLD Water Processed Per Employee MLD Training Hours Per Employee Hrs Employee Health and Safety Security Rate Safe Working Procedure Ratio of Fatal Accidents/ Total No. of Accidents No. Major Accident/ Total Number of Accidents No. Minor Accidents/ Total Number of Accidents No. Near Misses/ Total Number of Accidents No. Unsafe Acts/ Total Number of Accidents No. Unsafe Procedures/ Total Number of Accidents No. Customer Service Complaints Per 1000 Acc/ Year Technical Quality Complaints Per 1000 Acc/ Year Disruption of Water Services Per 1000 Acc/ Year Residential cost of water or sewerage services Monthly bill for customer using 7500 Lt of Water Rs Avg. residential Water bill for 1 month Rs Monthly bill for residential sewer service for 7.5KL Rs Avg residential Sewer bill for 1 month Rs Customer Service Cost per Account Rs System Renewal/ Replacement Rate Water Distribution System Km/Year Water Treatment Plants No./Year Sewerage Collection Systems Km/Year Sewerage Treatment Plants No./Year Debt to Asset ratio No. Return on Asset No. Distribution System Water Loss % Planned Maintenance Ratio Cost Incurred in Planned Maintenance/ Total O&M No. expense Hours invested in Maintenance Activities/ Total No. Hours invested in O&M Operation & Maintenance Cost Ratio Total O&M Cost Incurred Per Year / Total No. of Rs Customer Accounts Total O&M Cost Incurred Per Day / MLD of Water Rs produced Sewerage Overflow Rate No. Collection System Integrity No./Km Specific Power Consumption MWH/ ML Service Level Guarantee Hrs Overall Performance Efficiency % Value 236 0.125 0.14 Nil No Data No Data No Data No Data No Data No Data No Data 95.44 10.07 95.44 35 (Fixed) 35 (Fixed) 35 (Fixed) 35 (Fixed) No Data 0.15 0.2 NA NA No Data No Data 30% 0.55 No Data

2 3 4

5 6 7 8

9 10

11 12 13 14

15

3771.55 19178.1 No Data No Data No Data No Data 5.8%

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Midnapur
S.No 1 Particulars Unit Measure of Employee Efficiency Customer Accounts Per Employee No. MLD Water Delivered Per Employee MLD MLD Water Processed Per Employee MLD Training Hours Per Employee Hrs Employee Health and Safety Security Rate Safe Working Procedure Ratio of Fatal Accidents/ Total No. of Accidents No. Major Accident/ Total Number of Accidents No. Minor Accidents/ Total Number of Accidents No. Near Misses/ Total Number of Accidents No. Unsafe Acts/ Total Number of Accidents No. Unsafe Procedures/ Total Number of Accidents No. Customer Service Complaints Per 1000 Acc/ Year Technical Quality Complaints Per 1000 Acc/ Year Disruption of Water Services Per 1000 Acc/ Year Residential cost of water or sewerage services Monthly bill for customer using 7500 Lt of Water Rs Avg. residential Water bill for 1 month Rs Monthly bill for residential sewer service for 7.5KL Rs Avg residential Sewer bill for 1 month Rs Customer Service Cost per Account Rs System Renewal/ Replacement Rate Water Distribution System meters/Year Water Treatment Plants No./Year Sewerage Collection Systems Km/Year Sewerage Treatment Plants No./Year Debt to Asset ratio No. Return on Asset No. Distribution System Water Loss % Planned Maintenance Ratio Cost Incurred in Planned Maintenance/ Total O&M No. expense Hours invested in Maintenance Activities/ Total No. Hours invested in O&M Operation & Maintenance Cost Ratio Total O&M Cost Incurred Per Year / Total No. of Rs Customer Accounts Total O&M Cost Incurred Per Day / MLD of Water Rs produced Sewerage Overflow Rate No. Collection System Integrity No./Km Specific Power Consumption MWH/ ML Service Level Guarantee Hrs Overall Performance Efficiency % Value 300 0.25 NA Nil No Data No Data No Data No Data No Data No Data No Data 117 34 117 35 (Fixed) 35 (Fixed) 35 (Fixed) 35 (Fixed) No Data 100m/yr No Data NA NA No Data No Data 30%

2 3 4

5 6 7 8

9 10

11 12 13 14

0.20 No Data 4083.33 13424.66 NA NA No Data No Data 5.83%

15

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