Harvard Business Review Press Fall 2011

FALL 2011
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Harvard Business Review Press | Fall 2011
Cover: 2011 Michael Austin c/o theispot.com
TABLE O F CO N TEN TS
02
Highlights
August 04 The Progress Principle 05
October 10 The Social Organization 11 12
Anthony J. Bradley | Mark P. McDonald Harvard Business Review
February 18 A Brief Tour of Everything
Teresa Amabile | Steven Kramer
HBR Management Tips Beyond Performance Management

19 20
You Need to Know About the Economy

Joel Kurtzman
What to Ask the Person in the Mirror

Robert Steven Kaplan
Christopher Meyer | Julia Kirby Francis Frei | Anne Morriss
Standing on the Sun Uncommon Service
Jeremy Hope | Steve Player
06
Winning the War for Talent in Emerging Markets

Sylvia Ann Hewlett | Ripa Rashid
November 13 India Inside 14
Nirmalya Kumar | Phanish Puranam Baruch Lev
Harvard Business Review Press Series Books 21 22 23 24 25 26
September 07 Higher Ambition
Winning Investors Over
Michael Beer | Flemming Norrgren and Coauthors Fred Reichheld | Rob Markey
08 09
The Ultimate Question 2.0 Capitalism at Risk
December 15 The Essential Michael Porter

Joan Magretta
Joseph L. Bower | Herman B. Leonard | Lynn S. Paine
16
Passion and Purpose
John Coleman | Daniel Gulati | W. Oliver Segovia
Harvard Business Review Paperback Series HBRs 10 Must Reads Series Pocket Mentor Series Harvard Business Essentials Series Lessons Learned Series Harvard Business Review Classics Series
January 17 The Little Black Book
of Innovation
Scott D. Anthony
Harvard Business Review Information 28 Contact/Ordering Information
www.hbr.org/books
FALL 2011 HI G HLI G HTS
4
T H E P ROGRESS P RINC IP L E
Teresa Amabile | Steven Kramer
5
WHAT TO ASK T HE PERS O N IN T HE MI RRO R
Robert S. Kaplan
7
Michael Beer | Flemming Norrgren
8
TH E U LTI M ATE Q U E STI O N 2 .0
Fred Reichheld | Rob Markey
HIG HER AMBIT IO N
The Progress Principle equips aspiring leaders with the insights they need to maximize performance.
This book uncovers the questions leaders should ask themselves, to craft new strategies for staying on top of your game.
AU G U ST
Higher Ambition takes you inside the minds of some of the most successful and insightful leaders of our time.
This thoroughly updated and expanded edition explains how practitioners have used Net Promoter to drive extraordinary financial and competitive results.
SEP TEMBER
AUGUST
S E P T E M BE R
US$ 25.00 256 pages
US$ 26.95 224 pages
US$ 29.95 224 pages
US$ 27.95 224 pages
FALL 2 011 H I GH LI GH TS
11
M A NAGE ME NT TI PS
From Harvard Business Review
15
THE ESSEN TIAL MI CHAEL PO RT ER
Joan Magretta
17
T HE L IT T L E BL AC K BO O K O F IN N OVAT IO N
Scott D. Anthony
22
H A RVA R D B U S I N E S S R E V I E WS 1 0 M U ST READS
Paperback Series
The best management practices and insights from top thinkers in the field are now right at your fingertips.
Joan Magretta sets the record straight, providing the first concise, accessible summary of Michael Porters revolutionary thinking.
D ECE MB E R
This unique hybrid of professional memoir and business guidebook provides a powerful 28-day program for mastering innovation.
JA N UA RY
This new series from Harvard Business Review features timeless ideas and practical advice every manager should read.
US$ 24.95
OCTOBER
US$ 18.00 224 pages
US$ 24.95 208 pages
US$ 25.00 208 pages
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The Progress Principle

TERESA AMABILE AND STEVEN KRAMER
What really sets the best managers above the rest? Its their power to build a cadre of employees who have great inner work lives consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their
AB OUT THE AU THOR S Teresa Amabile is a professor of business administration and a director of research at Harvard Business School. The author of numerous articles and books, including Creativity in Context, she has long studied creativity, motivation, and performance in the workplace.
[ BOSTON, MA ]
AUG UST
colleagues. The worst managers undermine inner work life, often unwittingly. As Teresa Amabile and Steven Kramer explain in The Progress Principle, seemingly mundane workday events can make or break employees inner work lives. But its forward momentum in meaningful work progress that creates the best inner work lives. Through rigorous analysis of nearly 12,000 diary entries provided by 238 employees in 7 companies, the authors explain how managers can foster progress and enhance inner work life every day. The book shows how to remove obstacles to progress, including meaningless tasks and toxic relationships. It also explains how to activate two forces that enable progress: (1) catalysts events that directly facilitate project work, such as clear goals and autonomy and (2) nourishers interpersonal events that uplift workers, including
The Progress Principle

Using Small Wins to Ignite Joy, Engagement, and Creativity at Work Teresa Amabile | Steven Kramer GENE RA L MA N AG E MEN T
978-1-4221-9857-5 256 pages 6 1/8" x 9 1/4" US$ 25.00 Hardcover World Rights
encouragement and demonstrations of respect and collegiality. Brimming with excerpts from the authors diary study and anecdotes from the companies studied, The Progress Principle equips aspiring and seasoned leaders alike with the practices and insights they need to maximize their peoples performance and engagement.
Steven Kramer is a developmental psychologist and has coauthored a number of articles in leading management periodicals, including Harvard Business Review and the Academy of Management Journal.
[ BOSTON, MA ]

ROBERT STEVEN KAPLAN
Successful leaders know that leadership is less often about having all the answers and more often about asking the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your organizations effectiveness. In What to Ask the Person in the Mirror, Harvard Business School professor and former Wall Street executive Robert Kaplan presents a process for asking the big questions that will enable you to diagnose problems, change course if necessary, and advance your career. He lays out areas of inquiry, including questions such as: Do I clearly articulate my vision and top priorities? Does the way I spend my time enable me to achieve my top priorities? Do I give subordinates timely and direct feedback they can act on? Have I developed a succession road map? Is my leadership style still effective, and does it reflect who I truly am? This highly readable and practical guide helps you learn to ask the right questions and work through the answers in ways that are right for you. By asking these questions, you can craft new strategies for staying on top of your game.
A BO U T TH E AUTHO R Robert Steven Kaplan is a professor of management practice at Harvard Business School and former vice chairman of the Goldman Sachs Group. He is also co-chairman of Draper Richards Kaplan, a global venture philanthropy firm. He advises numerous companies around the world.
[ BOSTON, MA ]
AUG UST

Critical Questions for Becoming a More Effective Leader and Reaching Your Potential Robert Steven Kaplan LEA DERS HIP
PU B LICITY
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SYLVIA ANN HEWLETT AND RIPA RASHID
The war for talent is heating up in emerging markets. Without enough brain power,
AB OUT THE AU THOR S Sylvia Ann Hewlett, economist and author of 10 high-profile books, is the founding president of the Center for Work-Life Policy and the chair of the Hidden Brain Drain Task Force a group of 60 global companies and organizations committed to fully realizing female and multicultural potential.
[ NEW YORK, NY ]
AUG UST
multinationals cant succeed in these markets. Yet theyre approaching the war in the wrong way bringing in expats and engaging in bidding wars for hotshot local male managers. The solution is hiding in plain sight: the millions of highly educated women surging into the labor markets of Brazil, Russia, India, China, and the United Arab Emirates. Increasingly, these women boast better credentials, higher ambitions, and greater loyalty than their male peers. But theres a catch: attracting and retaining talented women in emerging economies requires different strategies than those used in mature markets. In Winning the War for Talent in Emerging Markets, Sylvia Ann Hewlett and Ripa Rashid analyze these forces and present strategies for countering them, including:

Why Women Are the Solution Sylvia Ann Hewlett | Ripa Rashid GE NERA L MA N AG E MEN T
Sustaining ambition through stretch opportunities and international assignments Combating cultural bias by building an infrastructure for female leadership (networks, mentors, sponsors) Introducing flexible work arrangements to accommodate family obligations Providing safe transportation, such as employer-subsidized taxi services Winning the War for Talent in Emerging Markets is required reading for all companies seeking to strengthen their talent pipeline in these rich and expanding markets.
Ripa Rashid is executive vice president of the Center for Work-Life Policy and has over 15 years experience as a management consultant in North America, Europe, Latin America, and Asia.
[ NEW YORK, NY ]
A L S O BY SYLVIA AN N HEWLETT
Off-Ramps and On-Ramps

978-1-4221-0102-5 US$ 29.95 Hardcover
Top Talent
978-1-4221-4042-0 US$ 18.00 Hardcover
Higher Ambition
MICHAEL BEER, FLEMMING NORRGREN AND COAUTHORS

A BO U T TH E AUTHO RS Michael Beer is the CahnersRabb Professor of Business Administration, Emeritus, at Harvard Business School and chairman of TruePoint Partners and its Center for High Performance and High Commitment. [ BOSTON, MA ] Flemming Norrgren is a professor at Chalmers University and a partner at TruePoint. [ BOSTON, MA ] Russell Eisenstat and Nathaniel Foote are partners at TruePoint. Tobias Fredberg is a professor at Chalmers University of Technology in Gothenburg, Sweden, and a fellow at the TruePoint Center. [ STENINGE, SWEDEN ]
Organizations must choose between people and profits, right? Wrong, argue the authors of Higher Ambition. In fact, as global competition stiffens and enterprises face increasing public scrutiny, successful leaders must win on all fronts with their people, their customers, their communities, and their shareholders. Higher Ambition takes you inside the minds of some of the most successful and insightful leaders of our time: the CEOs from companies as diverse as Standard Chartered Bank, Infosys, Nokia, Cummins, IKEA, Tata, and Campbells Soup. The authors reveal how these leaders from around the world are converging on a new management paradigm that unlocks the energy and potential of their people to deliver superior economic and social value. The book identifies the specific leadership goals that are essential for achieving sustainable value across all constituencies, including how to: Find a winning approach for both people and profits Forge a successful strategic identity Build a shared commitment to excel Create a global community that embraces diversity Energize leadership at all levels With powerful stories, timely advice, and cogent insights, Higher Ambition is poised to become a management classic in the tradition of In Search of Excellence and Built to Last.
SEPTEM BER
Higher Ambition
How Great Leaders Create Economic and Social Value Michael Beer | Flemming Norrgren and Coauthors GENER A L M A NAGEM ENT
978-1-4221-5974-3 224 pages 6 1/8" x 9 1/4" US$ 29.95 Hardcover Audiovisual Rights: Authors All Other Rights: Harvard Business Review Press
A LSO BY MICH A E L BEE R
Breaking the Code of Change

978-1-57851-331-4 US$ 60.00 Hardcover
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The Ultimate Question 2.0

FRED REICHHELD
W I TH RO B M A R KEY
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your companys future: Would you recommend us to a friend? By asking customers this question, you identify detractors, who sully your firms reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies across industries and sectors, constituting a game-changing system and an ethos that rival Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: Defines the fundamental concept of Net Promoter, explaining its connection to your companys growth and sustained success Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
AB OUT THE AU THOR S Fred Reichheld is a fellow at Bain & Company. He is the bestselling author of The Loyalty Effect, published by Harvard Business Review Press, as well as numerous articles published in Harvard Business Review.
[ WELLESLEY, MA ]
SEPTEM BER
The Ultimate Question 2.0 (Revised and Expanded Edition)

How Net Promoter Companies Thrive in a Customer-Driven World Fred Reichheld | Rob Markey GE NERA L MA N AG E ME N T
978-1-4221-7335-0 224 pages 6 1/8" x 9 1/4" US$ 27.95 Hardcover Audiovisual Rights: Authors All Other Rights: Harvard Business Review Press
Rob Markey is a partner and director in Bain & Companys New York office and head of the firms global customer strategy and marketing practice.
[ WELLESLEY, MA ]
A L S O BY F RED REICHHELD
The Loyalty Effect

978-1-57851-687-2 US$ 17.95 Paperback
Loyalty Rules!
978-1-59139-324-5 US$ 18.95 Paperback
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Extensive media campaign targeting top-tier business and mainstream publications. Dedicated social media outreach.
JOSEPH L . BOWER, HERMAN B. LEONARD AND LYNN S. PAINE

The spread of capitalism worldwide has made people wealthier than ever before. But capitalisms future is far from assured. The global financial meltdown of 2008 nearly produced a great depression. Economies in Europe are still teetering. Income inequality, resource depletion, mass migrations from poor to rich countries, religious fundamentalism these are just a few of the threats to continuing prosperity. How can capitalism be sustained? And who should spearhead the effort? Critics turn to government. In Capitalism at Risk, Harvard Business School professors Joseph L. Bower, Herman B. Leonard, and Lynn S. Paine argue that while governments must play a role, businesses should take the lead. For enterprising companies whether large multinationals, established regional players, or small start-ups the current threats to market capitalism present important opportunities. Capitalism at Risk draws on discussions with business leaders around the world to identify ten potential disruptors of the global market system. Presenting examples of companies already making a difference, the authors explain how business must serve as both innovator and activist developing corporate strategies that effect change at the community, national, and international levels. Filled with rich insights, Capitalism at Risk presents a compelling and constructive vision for the future of market capitalism.
Capitalism at Risk
A BO U T TH E AUTHO RS Joseph L. Bower is the Baker Foundation Professor of Business Administration at Harvard Business School.
[ BOSTON, MA ]
SEPTEM BER
BOOK JACKET NOT AVAILABLE
Herman B. Leonard is the Eliot I. Snider and Family Professor of Business Administration at Harvard Business School and the George F. Baker, Jr., Professor of Public Sector Management at Harvards Kennedy School of Government. [ BOSTON, MA ] Lynn S. Paine is the John G. McLean Professor of Business Administration at Harvard Business School.
[ BOSTON, MA ]
Capitalism at Risk
Rethinking the Role of Business Joseph L. Bower | Herman B. Leonard | Lynn S. Paine GENER A L M A NAGEM ENT
A LSO BY J O S E P H L . B OW E R
The CEO Within

978-1-4221-0461-3 US$ 35.00 Hardcover
PU B LICITY
National print and online advertising.
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The Social Organization

ANTHONY J. BRADLEY AND MARK P. MCDONALD
As a leader, its your job to extract maximum talent, energy, knowledge, and innovation from your customers and employees. But how? In The Social Organization, two of Gartners lead analysts strongly advocate exploiting social technology. The authors share insights from their study of successes and failures at more than 400 organizations that have used social technologies to foster and capitalize on customers and employees collective efforts. The authors identify the core disciplines managers must master to translate community collaboration into otherwise impossible results: ision: defining a compelling vision of progress toward a highly collaborative V organization S trategy: taking community collaboration from risky and random success to measurable business value Purpose: rallying people around a clear purpose, not just providing technology
AB OUT THE AU THOR S Anthony J. Bradley is a group vice president at Gartner Research. His responsibilities include advising clients on the enterprise employment of social media and social software solutions. [ SAN ANTONIO, TX ] Mark P. McDonald is a group vice president and head of research at Gartner Executive Programs, working with executives on the business application of information technology.
[ SAINT CHARLES, IL ]
O CTO BER
The Social Organization

How to Use Social Media to Tap the Collective Genius of Your Customers and Employees Anthony J. Bradley | Mark P. McDonald GE NERA L MA N AG E ME N T
Launch: creating a collaborative environment and gaining adoption Guide: participating in and influencing communities without stifling collaboration A dapt: responding creatively to change in order to better support community collaboration The Social Organization highlights the benefits and challenges of using social technology to tap the power of people, revealing what managers must do to make collaboration a source of enduring competitive advantage.
PUBLI CIT Y
Dedicated social media outreach.
10
Management Tips
FROM HARVARD BUSINESS REVIEW
As a manager, youre shouldering more and more responsibilities from maximizing your teams performance to increasing your companys market share to building profitable customer relationships. On top of all that, you need to orchestrate your own time and keep your career on track. The challenges are stacking up but youve got less and less time to figure out how to tackle them. How are you supposed to resolve this dilemma? Happily, help is on the way: the new Management Tips from Harvard Business Review. This concise, handy guide is packed with quick tips on a broad range of topics, organized into three major skills every manager must master: Managing yourself Managing your team Managing your business Drawing from HBRs popular Management Tip of the Day, this book puts the best management practices and insights from top thinkers in the field right at your fingertips. Pick it up anytime you have an issue to solve or a few minutes to spare, and youll have a fresh, powerful idea you can immediately put into action. You may not be able to do much about being time starved. But with Management Tips from Harvard Business Review, youll stand the best chance of succeeding in your role as a manager.
O CTO BER
Management Tips
From Harvard Business Review GENER A L M A NAGEM ENT
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11
Beyond Performance Management

JEREMY HOPE AND STEVE PLAYER
Theres a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organizations strategic direction, managing customers and costs, and boosting workforce performance.
AB OUT THE AU THORS Jeremy Hope is cofounder of the Beyond Budgeting Roundtable (BBRT) and has authored numerous books and articles on performance management, including Reinventing the CFO (2006). [ WEST YORKSHIRE, ENGLAND ] Steve Player is the director of BBRT North America and coauthor of Future Ready (2010). [ DALLAS, TX ]
O CTO BER
BO O K JAC K ET N OT AVA IL A B LE
But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, theyre misused by most organizations. For example, executives buy and implement a tool without first asking, What problem are we trying to solve? And they use tools to command and control frontline teams, not empower them a serious and costly mistake. In this eminently useful, clear-eyed book, the authors critically review dozens of wellknown management tools from mission statements, balanced scorecards, and rolling forecasts to key performance indicators, Six Sigma, and performance appraisals. They explain how to select the right tools for your organization, how to implement them correctly, and how to extract maximum value from each.
Beyond Performance Management

Why, When, and How to Use 40 Tools and Best Practices for Superior Performance Jeremy Hope | Steve Player GE NERA L MA N AG E ME N T
Brimming with rigorous analysis and solid advice, Beyond Performance Management helps you swiftly gauge the value of each management tool and navigate the increasingly crowded field of offerings so the tools you select deliver fully on their promises.
PUBLI CIT Y
Advertising in key management publications.
A L S O BY JEREMY HO P E
Beyond Budgeting
9781-57851-866-1 US$ 35.00 Hardcover
Reinventing the CFO

978-1-59139-945-2 US$ 29.95 Hardcover
12
India Inside
NIRMALYA KUMAR AND PHANISH PURANAM

A BO U T TH E AUTHO RS Nirmalya Kumar and Phanish Puranam are professors at London Business School and serve as codirectors of its Aditya Birla India Centre. They have authored numerous books and articles on marketing, innovation, strategy, and Indian business.
[ LONDON, ENGLAND ]
Thanks to its ability to innovate, the developed world will always have a distinct advantage over the developing world, right? Not according to leading management experts Nirmalya Kumar and Phanish Puranam. In India Inside, the authors draw on their research to show how India is already turning this assumption on its head often in ways invisible to consumers in the developed world. Through their research and extensive interviews with India-based executives from such companies as AstraZeneca, GE, Infosys, Intel, and Wipro, the authors unveil the dramatic rise in invisible innovation occurring in India from B2B products and R&D outsourcing to process and management innovation. The book also illuminates Indian companies growing ability to innovate consumer products that are compact, lowcost, efficient, and robust in the face of harsh environmental conditions. The authors analysis makes clear that for certain kinds of innovation, the long-held monopoly of the developed world is over. India Inside provides a wake-up call for executives and policy makers in the developed world and a clear-eyed view of both the challenges and the opportunities facing multinationals seeking new sources of innovation in the future.
NOV EM BER
India Inside
The Emerging Innovation Challenge to the West Nirmalya Kumar | Phanish Puranam INNOVATION
A LSO BY N IR MA LYA KUM A R
Indias Global Powerhouses

978-1-4221-4762-7 US$ 27.95 Hardcover
Marketing as Strategy
978-1-59139-210-1 US$ 35.00 Hardcover
www.hbr.org/books
13

BARUCH LEV
Pleasing Wall Street used to be easy for executives. Not anymore. The stock market is an uncertain place, and every day executives have to figure out what investors really want. There are right ways and wrong ways to do this. Get it wrong, and you risk
AB OUT THE AU THOR Baruch Lev is the Philip Bardes Professor of Accounting and Finance at New York Universitys Stern School of Business and the director of both the Vincent C. Ross Institute for Accounting Research and the Project for Research on Intangibles. He is a permanent visitor at cole Nationale Des Ponts and Chausses (Paris) and City University Business School (London).
[ NEW YORK, NY ]
NOV EM BER
alienating investors as well as employees, consumers, and suppliers which can erode your earnings and stock price. In Winning Investors Over, Baruch Lev draws on his own and other finance scholars research to present authoritative, often surprising instructions for dealing intelligently with Wall Street and boosting your companys earnings and stock price. Through rigorous data analysis and real-life cases, Lev shows how to: Understand and address investors concerns to secure ongoing funding and support from the capital markets Deliver disappointing news effectively to investors Build, rebuild, and maintain credibility on Wall Street

Surprising Truths About Honesty, Earnings Guidance, and Other Ways to Boost Your Stock Price Baruch Lev GE NERA L MA N AG E ME N T
Buy time for your companys recovery from activist shareholders and hedge fund raiders Structure your compensation to win shareholders support Winning Investors Over demonstrates that despite the uncertainty that characterizes Wall Street today, you can still craft a mutually beneficial, long-term partnership with investors.
PUBLI CIT Y
Extensive media campaign targeting top-tier business and mainstream publications.
14
The Essential Michael Porter

JOAN MAGRETTA
Competitive advantage. The value chain. Five forces. Industry structure. Differentiation. Relative cost. If you want to understand how companies achieve and sustain competitive success, Michael Porters frameworks are the foundation. But while everyone in business may know Porters name, many managers misunderstand and misuse his concepts. The Essential Michael Porter sets the record straight, providing the first concise, accessible summary of Porters revolutionary thinking. Written with Porters full cooperation by Joan Magretta, his former editor at Harvard Business Review, this new book delivers fresh, clear examples to illustrate and update Porters ideas. Magretta uses her wide-ranging business experience to translate Porters powerful insights into practice and to correct the most common misconceptions about them for instance, that competition is about being unique, not being the best; that it is a contest over profits, not a battle between rivals; that strategy is about choosing to make some customers unhappy, not being all things to all customers. An added feature is an original Q&A with Porter himself, which includes answers to managers FAQs. Eminently readable, this book will enable every manager in your organization to grasp Porters ideas and swiftly deploy them to drive your companys success.
A BO U T TH E AUTHO R Joan Magretta has worked with Michael Porter for almost two decades. She is a senior associate at the Institute for Strategy and Competitiveness at Harvard Business School, a McKinsey Award winner, and author of What Management Is, a top pick of its year by The Economist. She was a Bain partner and strategy editor of Harvard Business Review.
[ CAMBRIDGE, MA ]
DECEM BER
The Essential Michael Porter

What Every Manager Needs to Know About Competition and Strategy Joan Magretta GENER A L M A NAGEM ENT
www.hbr.org/books
15
Passion and Purpose
JOHN COLEMAN, DANIEL GULATI, AND W. OLIVER SEGOVIA

Globalization. Sustainability. Technology. Diversity. Learning. Convergence of the public and private sectors. These are the big issues on the minds of young leaders today the challenges they most want to, and must, pursue.
AB OUT THE AU THOR S John Coleman earned an MBA from Harvard Business School, where he was a Deans Award winner, and an MPA from Harvard Kennedy School, where he was a Zuckerman Fellow and a George Fellow.
[ ATLANTA, GA ]
DEC EM BER
In Passion and Purpose, dozens of recent Harvard Business School MBAs share personal stories on assuming the mantle of leadership in ways unlike any previous generation. In candid accounts of their successes and setbacks from launching startups to taking on the family business to helping kids in the Arabian Gulf to harnessing new technology and developing clean energy they reveal how the next generation of ideas, aspirations, and practices are shaping business and redefining leadership around the world. Drawing on insights from a survey of 500 students from top U.S. business schools, Passion and Purpose provides an overview of big, hot-button issues, followed by firsthand accounts from young leaders who are tackling these issues head-on. Their personal stories are rounded out with broader perspectives from established
Passion and Purpose

Stories from the Best and Brightest Young Business Leaders John Coleman | Daniel Gulati | W. Oliver Segovia Foreword by Bill George LE AD E R S H IP
luminaries in business, academia, and the public sector, including Dominic Barton (CEO of McKinsey & Company), Nitin Nohria (dean of Harvard Business School), David Gergen (CNN analyst, presidential adviser and director of Harvards Center for Public Leadership), Carter Roberts (CEO of World Wildlife Fund), and many others. Passion and Purpose offers profound insight into the values and vision of tomorrows leaders, and inspiration and ideas for all aspiring leaders who hope to lead change in the world.
Daniel Gulati holds an MBA from Harvard Business School, where he was a Baker Fellow and an Arthur Rock Entrepreneurship Fellow, and is the founding CEO of FashionStake, a venturebacked fashion company.
[ CAMBRIDGE, MA ]
W. Oliver Segovia received an MBA with distinction from Harvard Business School.
[ MAKATI CITY, PHILIPPINES ]
16
The Little Black Book of Innovation

SCOTT D. ANTHONY
Innovation may be the hottest discipline around today in business circles and beyond. And for good reason. Innovation transforms companies and markets. Its the key to solving vexing social problems. And it makes or breaks professional careers. For all the enthusiasm the topic inspires, however, the practice of innovation remains stubbornly impenetrable. No longer. In The Little Black Book of Innovation, longtime innovation expert Scott D. Anthony draws on stories from his research and fieldwork with companies like Procter & Gamble to demystify innovation. In his trademark conversational and lively style, Anthony presents a simple definition of innovation, breaks down the essential differences between types of innovation, and illuminates innovations vital role in organizational success and personal growth. This unique hybrid of professional memoir and business guidebook also provides a powerful 28-day program for mastering innovations key steps: Finding insight Generating ideas Building businesses Strengthening innovation prowess in your workforce and organization With its wealth of illustrative case studies and vignettes from a range of companies around the globe, this engaging and potent playbook is a must-read for anyone seeking to turn themselves or their companies into true innovation powerhouses.
A BO U T TH E AUTHO R Scott D. Anthony is the managing director of Innosight, a global strategic innovation consulting and investment firm. He is the head of Innosights Asian headquarters in Singapore. He has worked with clients ranging from national governments to companies in industries as diverse as health care, telecommunications, consumer products, and software. He has authored The Silver Lining and coauthored Seeing Whats Next and The Innovators Guide to Growth.
[ SINGAPORE/CAMBRIDGE, MA ]
JANUARY
The Little Black Book of Innovation

How It Works, How to Do It Scott D. Anthony INNOVATION
A LSO BY S COT T D. A N T H O NY
The Silver Lining

978-1-4221-3901-1 US$ 25.00 Hardcover
The Innovators Guide to Growth

978-1-59139-8462 US$ 35.00 Hardcover
www.hbr.org/books
17
A Brief Tour of Everything You Need to Know About the Economy

JOEL KURTZMAN
F EBRUARY
With todays global economy in an uproar, its harder than ever for busy managers to know which corporate and economic indicators matter most to their businesses. What are the key drivers of todays global financial system? How might they fuel your companys growth? What dangers do they present? If you cant answer these questions, you cant make informed decisions or take strategic action. In A Brief Tour of Everything You Need to Know About the Economy, Joel Kurtzman identifies and explains the economic principles every manager must grasp to recognize and seize emerging opportunities, mitigate risk, and lay the groundwork for weathering large-scale crises. For example, Kurtzman identifies: What profits really tell you about your company and its position relative to competitors How small changes in capital markets can make or break your enterprise
AB OUT THE AU THOR Joel Kurtzman is a principal at Kurtzman Group and a senior fellow at the Milken Institute. He has published twenty books, including The Death of Money, MBA in a Box, and Global Edge. He was previously editor-in-chief of Harvard Business Review and founded Strategy+Business.
[ SANTA MONICA, CA ]
A Brief Tour of Everything You Need to Know About the Economy

Joel Kurtzman FI NANC E
What opportunities and risks come with fluctuations in global currency values How banking regulations and the Federal Reserve are reshaping business Armed with this concise, engaging guide, Kurtzman shows you how to distill relevant data from the flood of information you receive each day and use it to make the right decisions for your company.
A L S O BY JO EL KURTZ MAN
Global Edge
978-1-4221-0346-3 US$ 29.95 Hardcover
18
CHRISTOPHER MEYER
Standing on the Sun

WITH JULIA KIRBY
For half a century the U.S. sat at the center of the global economic system, and Western-style capitalism dominated. Now its no secret that the center of gravity is shifting. The advanced economies that in 2000 consumed 75 percent of the worlds output will, by 2050, consume just 32 percent. Meanwhile, the emerging economies of the world Brazil, India, China, and others will surge forward. As these fast-growing, low-income economies mature, will they adopt the practices of the old guard? Or make their own way and create the next prevailing version of capitalism? What new opportunities will that create for firms around the world? Standing on the Sun tackles these questions with fresh ideas and provocative examples. Based on firsthand observations of companies defying capitalisms old rules yet prospering, the authors outline new principles for commercial success. Among them are these: The obsession with return on equity gives way to more broad-based measurements of success. Adam Smiths invisible hand of the market is redeemed by the invisible handshake of collaborative networks. Businesses take ownership of the impacts they now call externalities. Those who need to understand the emerging shape of global capitalism will benefit from reading Standing on the Sun.
A BO U T TH E AUTHO RS Christopher Meyer is founder of Monitor Talent, a unit of Monitor Group, and writes frequently on business strategy. Among his past books are Blur: The Speed of Change in the Connected Economy and Future Wealth.
[ CAMBRIDGE, MA ]
F EBRUARY
BOOK JACKET NOT AVAILABLE
Julia Kirby is editor-at-large at Harvard Business Review.

[ LEXINGTON, MA ]
Standing on the Sun

How the Explosion of Capitalism Abroad Will Change Business Everywhere Christopher Meyer | Julia Kirby GENER A L M A NAGEM ENT
A LSO BY CH R ISTO P HE R M E Y E R
Future Wealth
978-1-57851-194-5 US$ 27.50 Hardcover
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Top-tier business and general interest media attention and broadcast campaign.
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19
Uncommon Service
FRANCES FREI AND ANNE MORRISS
In Uncommon Service, Frances Frei and Anne Morriss explain how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make: ow do customers define excellence in your offering? Is it convenience? H Friendliness? Flexible choices? Price? How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves? How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture? How will you get your customers to behave? For example, what do you need to do
AB OUT THE AU THOR S Frances Frei is UPS Foundation Professor of Service Management at Harvard Business School, where she developed the schools successful managing service operations course.
[ BOSTON, MA ]
F EBRUARY
Anne Morriss is the managing director of the Concire Leadership Institute, a consulting firm that helps leaders to surface and remove performance barriers.
[ BOSTON, MA ]
Uncommon Service
How to Win by Putting Customers at the Core of Your Business Frances Frei | Anne Morriss GENE RA L MA N AG E MEN T
978-1-4221-3331-6 256 pages 6 1/8" x 9 1/4" US$ 29.95 Hardcover Audiovisual rights: Authors All Other Rights: Havard Business Review Press
to get them to treat your employees with respect? Do you need to make it easier for them to use new technology? Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.
PUBLI CIT Y
Dedicated social media outreach.
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FALL 2011
ISBN 978-1-4221-7275-9 Product #M10597

Harvard Business Review Press Fall 2011

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FALL 2011

August 04 The Progress Principle 05

October 10 The Social Organization 11 12

Anthony J. Bradley | Mark P. McDonald Harvard Business Review

February 18 A Brief Tour of Everything

Teresa Amabile | Steven Kramer

HBR Management Tips Beyond Performance Management

You Need to Know About the Economy

What to Ask the Person in the Mirror

Christopher Meyer | Julia Kirby Francis Frei | Anne Morriss

Standing on the Sun Uncommon Service

Jeremy Hope | Steve Player

Winning the War for Talent in Emerging Markets

November 13 India Inside 14

Nirmalya Kumar | Phanish Puranam Baruch Lev

Harvard Business Review Press Series Books 21 22 23 24 25 26

September 07 Higher Ambition

Winning Investors Over

The Ultimate Question 2.0 Capitalism at Risk

December 15 The Essential Michael Porter

Joseph L. Bower | Herman B. Leonard | Lynn S. Paine

Passion and Purpose

John Coleman | Daniel Gulati | W. Oliver Segovia

January 17 The Little Black Book

Harvard Business Review Information 28 Contact/Ordering Information

FALL 2011 HI G HLI G HTS

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