TEL (415) 278.1244 EMAIL uxdesign3@gmail.com PORTFOLIO scr.

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David Schoen

SUMMARY
Director of User Experience Strategy & Design with over 13 years of consulting experience working for Big 4 Consulting Groups: Accenture, BearingPoint and IBM Global Services. Strategic, Technical & CreativeBackground working with Fortune 500 companies all over the U.S., in Canada and in Europe; providing the vision, decisive leadership and hands-on expertise to design and execute User-Centered Design (UCD) and Systems Transformation initiatives. Led and participated in over 47 User-Centered Design (UCD) projects across web and cloud, mobile and tablet platforms, kiosk and desktop softwares in virtually every industry:

Websites (Web and Mobile): E-Commerce, Informational, Blog/Forum, Social Networking, File and Video Sharing, Private Community, Web and Cloud Based Applications Mobile Applications (iPhone, iPad, Android): Games, Entertainment, Utilities, Social Networking, Productivity, Travel, Finance and Sports Kiosk: Educational, Navigational, Banking/Finance, Retail and POS

UCD EXPERTISE
Information Architecture (IA), Interaction Design (IxD), Heuristic Evaluations/Professional Reviews with Scorecarding, Human Factors, HCI, Contextual Interviews, Card Sorting, KJ Method, Field Studies and Focus Groups, Requirements Gathering, Psychographic Profiling, Formative User Research, Concept Maps, Experience Blueprints, Personas, Story Boarding, Scenarios, Use Cases, Task Analysis, Lo-Fidelity Wireframes, Hi-Fidelity Prototyping, Usability Testing, Accessibility, WCAG and Section 508 Compliance, Surveys, Designing in Parallel, Post-Launch Analytics and Benchmarking, Trend Tracking, Integration Strategies into SDCL, Selling and Championing UCD to New and Existing Clients in addition to developing and mentoring junior staff and usability teams for companies worldwide.

RECOGNITION
Director and Program Manager for S2 Solutions UX Practice (S2 Solutions): Responsible for spearheading and designing their Usability Center of Excellence (UCE); The UCE established and rolled out Usability/User-Centered Design Methodologies; User-Centered Analysis, User-Center Design, Usability Benchmarking and Testing and integration into SDLC and inbound marketing models. Awarded Beacon Award: Managed both UCD and traditional system testing teams, increasing revenue 79% over last years earnings and achieved a 96% defect containment rate prior to launch, respectively. Awarded Beacon Award: Identified as one of the key individuals responsible for identifying major architectural gaps between the overall business objectives, different business units and what was actually in development - resulting in $8.2M project savings prior to the system launching.

ACCOMPLISHMENTS
*Designed and executed UX Design and Testing for a Fortune 500 companys web, mobile and touch kiosk platforms: increased repeat and new customers by 125,000 (56%) over last quarter, increased search success by 46% in 12 weeks, reduced error rate by 63% and increased revenue by 79% over last years earnings. *Lead and executed UX Design and Testing for a Fortune 500 companys web redesign in preparation the holiday travel season. The UX initiative resulted in a 49% increase in online reservations, an increase of 175,000 in repeat customers compared to 89,000, a decrease in call center inquiries by 62% over last quarter. Received client recommendation and promotion for leading a large online retail implementation of 35 people for 8 months through a full SDLC (System Development Life Cycle), implementation was ahead of schedule and under budget by $1.2M. Retained by Fortune 100 Telco Company to manage UCD initiatives with respect to an Oracle ERP implementation, and then multiple website development projects (B2B, B2C and B2V). Developed and delivered Usability Testing Methodology Training (UTM) for a Fortune 500 companies C-level and mid-level executives, Training Department, IT Department and Analysts utilizing multiple platforms: television, live web-based training, computer-based training, conferences and in-class training sessions. Audience sizes ranged up to 420 participants.

EMPLOYMENT HISTORY

Experience, Roles and Responsibilities

Responsible for leading UX design efforts and multi-discipline coordination efforts; strategic assessments, cost-benefit analysis, resource allocation and project integration planning, product design, interaction and information architecture, user research, usability testing, prototyping and visual design. Define and lead user-centered design processes and approaches for large-scale projects.
LinkedIn www.linkedin.com/in/daveschoen

TEL (415) 278.1244 EMAIL uxdesign3@gmail.com PORTFOLIO scr.bi/davidshoen_portfolio

David Schoen

Oversee the execution of the project through implementation to ensure the UX vision and adherence is carried through all phases of the SDLC. Collaborate with VP Product Management, to establish product strategy. Act as an UX experience evangelist; balance organizational requirements, project priorities and customer needs to select the best methods for communicating the design and achieving stakeholder buy-in and consensus. Gather and define business, user and technical requirements and translate business goals into features.

Conduct and lead user research to shape the UX strategy at the beginning of the creative process.
Conduct formal written and verbal Web site reviews to include task completion analysis; review of look and feel, layout, and navigation; and analysis of accessibility. Perform and lead analysis and research studies using various tools: web analytics, customer feedback, session replay, card sort studies, heat maps, etc. Design interactive process flows, wireframes, and rapid prototypes using prototyping tools (such as Visio, Omnigraffle, Axure, iRise, etc.). Manage and participate in the software review process to ensure that new development meets visual and functional requirements. Work closely with front-end developer to ensure design/functionality integrity is maintained through implementation. Extensive understanding of Accessibility, WCAG and Section 508 compliance testing and auditing (i.e. JAWS). Evolve and encourage the adoption of consistent design and user experience standards in our web applications Lead and mentor junior UX designers, establishing process and design standards and best practices for the team. Extensive experience in interface design, web design, and mobile design (especially iOS). Excellent understanding of composition, page layout, typography and UI design.

S2 SOLUTIONS (s2solutionsllc.com)

Director, (User Experience Strategy & Design) | Jan 08Present Reason for Leaving: Present Note: * indicates items in my Portfolio Websites

Sprint (E-Commerce), *AT&T (E-Commerce), *Marriott (Reservation), FareCompare (Reservation), Jelly Belly (E-Commerce), Williams Grand Prix Series (Dynamic interactive web site) and Scoop NYC (E-Commerce)

Portal/cloud applications

Kaiser Permanente (Customer portal/cloud app), Citibank (Customer portal/cloud app), Box.net (Cloud App) and Mozy (Cloud App)

Mobile applications *Geico Glovebox (iPhone, iPad), Mortgage Calculator (Android), FareCompare (iPhone), Pageonce Pro (Android), Grog Knots (iPhone), Mozy (iPhone, iPad, Android), Box.net (iPhone, iPad, Android) and Documents to Go (iPhone, iPad, Android, Desktop) Desktop Software (EAI) Coors (SAP-SCM), Johnson & Johnson (SAP- CRM), Eli Lilly (SAP- HRMS) and Nike (SAP-HRMS)
BEARINGPOINT (bearingpoint.com)

Manager, (User Experience Leader and Manager) | Jan 06Jan 08 Reason for Leaving: Corporate Layoff after BearingPoint filed Chapter 11 Websites

*Revo (E-Commerce), *Wal-Mart (E-Commerce), Verizon (E-Commerce) and Motorola (E-Commerce)

Portal/Cloud Applications
Cigna (Patient Portal/Cloud)

Desktop Software (EAI)

Exxon-Mobile (Oracle-SCM), Viacom (Oracle-CRM) and Agilent (PeopleSoft-HRMS)
LinkedIn www.linkedin.com/in/daveschoen

TEL (415) 278.1244 EMAIL uxdesign3@gmail.com PORTFOLIO scr.bi/davidshoen_portfolio

David Schoen

IBM GLOBAL CONSULTING SERVICES (IBM.COM)

Sr. Consultant, (User Experience Lead) | Dec 04Jan 06 Reason for Leaving: Death in the family (LOA)

Desktop Software (EAI)

UX Expert at Nike (Oracle-ECM), DISH DBS CORP (SAP-SRM) and Hoovers (Siebel-CRM)

9 DEGREES IN
Creative Director, (Head of User Experience) | Sep 01Dec 04 Reason for Leaving: Hired by IBM

Websites

Cingular (web retail site), CALTRANs (Oracle-HCM) and Agilent (Oracle-HCM)

Desktop Software (EAI)

Motorola (SAP-SCM) and AT&T (SAP-HCM)

ACCENTURE (ACCENTURE.COM)
Sr. Consultant, (User Experience Consultant) | Jul 98Sept 01 Reason for Leaving: Corporate Layoff after 911 Desktop Software (EAI)

*Pepsi (SAP-ERP), Texaco (SAP-SRM), General Motors (SAP-ERP), Ryobi (SAP-ERP), Cisco Systems (SAP-CRM) and Yahoo (Oracle-HCM)

USER INTERFACE TECHNOLOGIES

Technologies: CS5 (Photoshop, Illustrator, Flash, Dreamweaver), Axure, iRise, Balsamiq, Morae, Tobii Eye Tracking and Mobile Studio, xSort Coding Languages: HTML, DHTML, HTML5, Java, CSS and Actionscript 3.0 Branding Analytics: Google , IBM Coremetrics, Omniture, SEO, WebIQ

CLEARANCE LEVEL
Top Security Clearance interim

COLLEGIATE AND CERTIFICATIONS

Agile Certified (AGILE) Scrum Master Certified (CSM) Usability Testing Methods (UTM) Ethnography Methods (EM) User Interface Design Methods (UID) Mobile User Experience Training (MUE) User-Centered Design with Social Media and Inbound Marketing (UCD-SM) Capability Maturity Model Integration (CMMI)

Colorado School of Mines BS, Civil Engineering (1998)

LinkedIn www.linkedin.com/in/daveschoen