SmartConnect Technologies

Corporate @ Glance

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Corporate Snapshot

SmartConnect Technologies

Genesis 2010 Focus on Experience Management across channels/verticals Blended shore delivery models Full-fledged managed-services offering across portfolio Specializing in delivering Extended Services Staff 50+

Management Team

Worked with many of the top technology companies Implemented several Product Lifecycle Management and services deals Structured and managed JVs and partnerships between leading US and Offshore companies Set-up Indian offshore operations for various US tech-majors Over 100+ years of collective Unified Interaction Management solutions experience across BPO/BFSI/Retail/Telco etc Proponents & successful deployments of Private-Cloud architecture

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Management Team

Srikanth SESH Founder & CEO

Over 20+ experience in TMT space, 10+ years of entrepreneurial ventures Led various start-2-growth ventures successfully Involved in various funding rounds over $10m for various start-up ventures (recently Jafco Asia-Consilium) Instrumental in setting up Indian operations of Genesys/Greenplum/Premiere Global Services thru a BoT initiative (iSmart Panache) TechSupport, Professional Services, University etc. Instrumental in the BPO-led GTM initiatives of Genesys suite in 2007, spearheading the TDM-2-IP solution transition Involved in introducing rapid-deployment of CC solutions, virtualization & cloud-computing for enterprise rollout of contact-center Led successful GTM of Genesys practice, awarded best-JAPAC partner in 2009 Entrepreneur (4 start-ups), builder (3 M&A/JVs) and change agent (5 turnarounds).

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Synergy
Telecom
Information Technologies

Unified Communications

Business Engineering

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Vision

To be a world class provider of consulting & information solutions focusing in and exploiting the synergies between three core areas of operation, Telecommunications, Information technologies and world class Business Consulting Services.

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USP

Innovative solutions as a single-point responsibility from conception ..2.. implementation Differentiator Superior Service and expertise of core consulting team Combination of business & technical consulting services Expertise in various vertical segments Exposure to latest tools & technology Committed to Excellence Affordable price - quality akin to International players International expertise, local advantage

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Key Focus Areas

Management Consulting

Strategy Development Organization Business and Operation Strategy Transformation Organization Change Management and Governance Model Operation

Business Development & Sales Support Due Diligence, Scope, Solution, Estimation, Plan, Financials, Proposition, Client Demo, Deal Negotiation Program & Project Management Stakeholder Expectation Management, Collaboration, Diligence and Structure in Plan, Execution, Deliver, Track, Report Delivery Assurance Timeline, Milestones, Quality, SLA, Financial Client Account Management Contract, Relation, Targets, New Opportunity

Enterprise Consulting

Technology Roadmap & Architecture (NewGen Platform) Platform Rationalization and Tools (Integration, Optimization, Merger, De-merger) Product Development (Strategy, Scope, Engineering, Release, Implementation) Productivity Improvement & Automation (Optimization, Efficiency & Scalability) Project Management (Execution Approach, Methodology, Standards, Templates) Software Engineering (Best practice model for Requirements, Design, Development, Test, Release, Implementation, Support, Migration, Re-Engineering) IT Governance Process and Workflow Quality and Compliance (Quality Assurance, Control, Risk & Compliance) Operations Management (Offshore/Outsource Maintenance, Remote Infra Management..)

Process Consulting

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Extended Services Center (ESC)

Strategy Services
Engineering Support Services
QA Custom Releases Expanded Platforms

Implementation Support Services

Extended Services Center

Flexible Cost Structure Globally Deployable Depth of Skills Lower Attrition

Performance Integration Migration Reporting

Technical Support Services

Defined Customer Set Enable Channel SE Productivity Custom Releases

Customer Satisfaction

Sales Support Services

Lead Generation Contract Renewals Presales

Emerging Market Services

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Strategic Guidance

Strategy Development Organization Business and Operation Strategy Transformation Organization Change Management and Governance Model Operation

Business Development & Sales Support Program & Project Management Delivery Assurance Client Account Management

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Product Engineering

Product Design & Delivery

Process Management SoA Architecture Messaging & Queuing Third-party apps integration (mashup) Business Intelligence / Dashboards
BPM Tools

Our Portfolio IP Frameworks

End-2-end BPM tool CASE/Ticketing management

Framework to deliver end-2-end applications Capture-2-deliver, with seamless integration across portals Mobile Device Management Access Control/Provisioning Billing & Validation Thin-client (browser-interface) CRM with telephony integration Mashup integration with enterprise-applications Integration with multi-channel (email/chat/social-media) Plans to port/integrate with Avaya-AURA & Cisco UCC suite Suite for retail banking operations (under Pilot with a Bank n Qatar) Integration with voice/video self-service Seamless integration with existing contact-centre infra

Content/Knowledge Management

Mobility Framework

Unified Desktop (Genesys)

ATM/Kiosk Self-Service

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Contact-Centre & Unified Comm.

Key Offering

EMEA

Cloud-Computing/Virtualization Telenet, Belgium Multi-site/PBX integration Safaricom, Kenya Enterprise-apps collaboration Warba Bank, Kuwait IVR self-service (Genesys, Kuwait Inv. Bank, Kuwait Nuance) Masraf Al-Rayyan, QATAR Speech Technologies (Nuance, Serco, Dubai Loquendo, TellMe) INDIA Network/Enterprise routing Bharti Airtel Multi-channel Integration Serco BPO (Email/Chat/Co Aditya Birla Minacs browse/ATM/Kiosk) Hewlett-Packard Enterprise Apps Integration Wipro Infotech Mobility / Conferencing Eureka Outsourcing Payment Gateway / Card Process Integration Reporting/Dashboard/BI Facility Management

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Messaging, SoA, Web Services

Multi-vendor apps integration

EMEA

Messaging & Queuing Banking / Insurance CRM (Microsoft, Salesforce, Siebel) ERP (SAP, Oracle)

Enterprise Apps

Telenet, Belgium Safaricom, Kenya Masraf Al-Rayyan, Qatar Warba Bank, Kuwait Kuwait Inv. Bank, Kuwait Bharti-Airtel, India Serco BPO, India Minacs BPO, India WIPRO, India HP, India

ASEAN

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Mobility Applications

Consulting

Solutions architecture, Value propositions Product conceptualization, architecture and management Enterprise Applications/Solutions Multi-channel integration Enterprise-Apps Integration (using Middleware) Business Intelligence Retail (Enquiry, Ordering, Inventory, SCM .) Healthcare (Patient Survey, mHealth.) Education (mLearning, Online tests) Manufacturing (SCM, Ordering, Financials) Contact-centre/UC apps

INDIA

Leading University MeritTrac

Recent Projects

Architect & Deliver

Vertical Focus

Learning & Development Mobile Assessment Retail Merchandising / Survey Supply-Chain Automation Mobile Marketing Platform Content delivery platform Integrators to 3rd party ERPs/SCMs/CRMs Mobile Device Management Access Control / Provisioning SCM for Retail Distribution and Route Accounting Field-force management Learning & Development Assessment Framework Survey (Retail/MFG)

Portfolio IP

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Business Intelligence

Products experience

BhartiAirtel, INDIA

Hyperion / Brio / Crystal Reports / Microsoft

Cloud-consolidation ETL/Dashboard Information Delivery KPI-metrics Developed a custom-ETL tool, for enhanced reporting/BI across IVR/Media-Gateway Seamless integration with back-end applications Automated report generation & distribution (KPI driven) Proprietary set-of-tools (reports/dashboards/metrix) for contact-center operations Inbound/Outbound/IVR portfolio Integrated ETL tool to configure operational data-management

Key Capability - BI

Serco, INDIA

Master-Data Management Dashboards Multi-data integration ETL (Query/ Analysis / Reporting) Information Delivery (Auto-routing based on priorities)

SmartInsight (IP Tools)

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Application Management /Outsourcing

Our offshore centers help organizations slash their software application management costs by 40% while increasing service levels, availability and uptime. The benefits of our dedicated AMO include:

Reduced costs Greater availability of missioncritical business applications Consistent monthly reporting using agreed-upon metrics (SLA) Enhanced support, improved quality, full documentation The savings and efficiency of our AMO services make 4th Source the in-source for outsourcing.

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Solution Approach - Phases

explore design present operate
review
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1. 2. 3.

Define problem with key stakeholders, in-depth interview of customer facing employees at various levels Data assessment, analysis, and financial/operational goals review Initial solutions discovery overview

1. 2. 3. 4.

Deep dive on various solutions Process Map Stakeholder tools and decision definition review Feasibility Assessment

1. 2. 3. 1. 2. 3. 4.
1. 2. 3.

Preparation of presentation to decision makers Playbook and all materials based on existing reviews, decision Collaborate on forming decisions Define project counsel and operating plan Update all material as necessary Develop detailed playbooks as needed Complete engagement
Engage in feedback of engagement Define further refinements as needed Plan further engagements for ongoing enhancements

Methodology Highlights
Best Practices
Customer & User Involvement
Management of Requirement Creep

Customer Benefits
On Time Within Budget Desired Functionality System Buyin Continuous Value

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Rapid Change Incorporation

Requirement Tracing Synchronous Design & Development Structured / Modular Approach Quality Assurance & Testing

Project Planning & Management Facility Management

* *

* *

* *

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Value Proposition
Enhanced Quality
Dedicated Quality

Faster Time to Market

Access to Expertise

International Quality Standards Well defined methodology

Global Delivery Model Constant Learning & Innovation

Knowledge Retention
Knowledge Management Program Value Ascendancy

Rapid Team Mobilization

Cross functional Cross technology

Residual Knowledge Retention

Cross-platform teams

Offshore Model
Leveraging Time Difference
Proximity Development Centers Cost Advantage

Intellectual Property
Restricted Access
Network Security Dedicated Infrastructure

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Flexible Delivery Models

Onsite Model
Delivery Location
Customer premises

Remote Model
SmartConnect Campus

Hybrid Model
SmartConnect + Customer Sites

Resource Allocation

Dedicated to Customer

Shared / Dedicated

Shared* / Dedicated

Delivery Processes

Customer Standards (with minor changes*)

ISO 9000: 20000 ISO 27001

ISO 9000:20000 ISO 27001

Combination of delivery models to meet customer requirements

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What we Guarantee
High

productivity Quality On-time Delivery Cost Advantage Responsiveness IPR Security Copyright & Patents

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Branding

A global brand, not about choosing us over competition; it's about getting our prospect to see us as the only solution."

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We Serve !!!!

Includes past clientele, served by Smartyz

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CONNECT! Edge
Proven, Verified Resources
Top-Notch Skills

Complete, unique and hard-to-find skill-sets Global experience skill sets Impeccable quality comparable with global standards Agile Implementation Process

End-to-End Solution Delivery & Support

True Solutions Single point-of-contact for the customer to coordinate all deliverables, including integration with 3 rd party applications Established support infrastructure Managed Services

Solutions that grow as you grow

Flexibility
Affordable services packages from a leader grow your reliance on you move into new opportunities. Long-standing relationship assures you of the seamless integration of software and systems which results in a more stable environment

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Questions !!!

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SmartConnect
Orchestrate | Channelise | Unify
2010-12 SmartConnect Technologies. All Rights Reserved.

The information herein is for informational purposes only and represents the current view of SmartConnect Technologies (and its associates/group companies), as of the date of this presentation. Because SmartConnect must respond to changing market conditions, it should not be interpreted to be a commitment on the part of SmartConnect, and SmartConnect cannot guarantee the accuracy of any information provided after the date of this presentation. SmartConnect MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Srikanth SESH Call: +91.98197 12091 sriksesh@smartconnectt.com

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