Alfredo E.

Silverio Pea
Urb. La Providencia, 1E #21 Calle 2 Toa Alta, PR 00953

Contact Tel : (787)797-4863 Cel : (787)359-4348 e-mail : alfredo.silverio@upr.edu

OBJECTIVE

To obtain a position as a Computer Programmer, Support Technician, Web Developer, LAN Technician or any other related fields, where I can apply and develop my knowledge and expertise Actually Completing a Master Degree in Sciences in Open Systems of Information. Inter American University of Puerto Rico, Metropolitan Campus. Expected graduation date: Mayo 2013 Completed a Bachelor Degree in Computer Sciences. University of Puerto Rico at Bayamn Campus. (Mayo 2008).

EDUCATION

CERTIFICATION Assembling and Repairing of Personal Computers, Basic Configuration and Administration of Networks. Department of Education of Puerto Rico. (2000)
MCTS: Business Desktop Deployment. Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops. (2008)

WORK EXPERIENCE

System Support Analyst. PRT-Claro PR, (July 2007 to May 2011) Guaynabo, PR. Wireless and Mainframe Operations. Initiating, processing and monitoring of all online, batches and billing processes. Continued analysis of various application tools, such as Juliet TUXEDO, WNP, MAF, and MPS, necessary to maintain ensamble software continuity. Experienced in MAESTRO scheduler. My responsibilities have expanded to utilizing multiple reporting tools in order to directly communicate all system statuses to various managerial departments within CLARO PR. Training and Supervision of new staff, in the areas of operation of Mainframe and Wireless. Technical Support. DMAX-PRTC (January 2007 to July 2007) Work helping clients to configure their computers with the DSL. Reporting client system breakdowns. General customer service. Technical Support. Puerto Rico Webmaster, (September 2003 to May 2006). Santurce, PR. Work helping clients to configure their computers with the DSL and Dial Up systems. Connection problems managing and configuring computer programs, either updating drivers or computer maintenance. Customer service in the administrative process

INTERNSHIP

Intern. US Census Bureau, (June 2011 to August 2011). Suitland, Maryland. Worked on American Fact Finder User Acceptance Testing.
IT Specialist. Veterans Affairs Medical Center, (June 2006 to August 2006). Alexandria, Louisiana. Work as a network administrator, office equipment maintenance and enterprise servers

JOB RELATED TRAINING

Processing Data Principle, Introduction in Computer Science I and II, Operating System Mini/Micro, Data Structure, Data Bank, Computer Architecture, Operating Systems, Data Communication, System Analysis & Design, Project Implementation, Computer Operation Research, Research Workshop Seminar.

TECHNICAL Hardware Skills: Computer assembly, repair and configuration of peripherals. SKILL Operating System: Microsoft Windows (2000 Pro, 95/98, XP, Vista, 7), UNIX. Programming Skills: Visual Basic 6, Oracle, PL/SQL, Visual Basic.NET, C/ C+ +, COBOL, SQL, Perl and HTML Application Software: MS Office 2003-2010 (Word, Ex cel, Power Point, Access, Outlook, Visio, Explorer), FireFox, Juliet (TUXEDO, WNP, MAF, MPS) Internet Skills: Basic Troubleshooting and Configuration of Internet Explorer Communication Skills: Ability to interact and work on teamwork environment

REFERENCE Jess lvarez President PR Webmaster Tel. 787-723-5000 Email: jalvarez@prw.net Nelliud Torres Profesor University of Puerto Rico, Bayamn Campus Tel.787-414-5430 Email: nelliud@hotmail.com Jose Espinosa Friend PRT / Claro PR Tel. 787-691-7756 Email: joseanespinosa@gmail.com Additional references available upon request.