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GLOBAL TOP 25
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Japan 16%
evenue growth of the worlds 25 largest commercial marketing/advertising/public opinion research conglomerates has slowedand plateauedaccording to this, my 12th annual global industry review prepared exclusively for Marketing News. Specically, the Top 25 had revenue, in toto, of $15.5 billion in 2006, up 5.1% over 2005. After adjustment for worldwide ination, that growth was 2.9%. However, over the past ve years, the Top 25 as a group, had an annual growth rate of just 1.7%, after adjustment for ination. For the previous ve years that growth rate averaged 6.1%. So, recent history shows that the healthy growth rate once enjoyed by the Top 25 has settled into the HONOMICHL doldrums, and 2006 contributed to that pattern. Given the king-of-the-hill clout these Top 25 havethey account for about 63% of all the money spent worldwide for research services through commercial rmsit is especially important to police data regarding their business performance. All revenue shown here is in U.S. dollars based on an annual conversion rate between each rms home country currency and the U.S. dollarbut all growth rates were calculated in each rms home country currency. As much as possible, revenue from nonresearch business activities for these rms has been screened out. Also, growth rates have been adjusted to account for acquisitions made during
2006 so as not to hype growth rates with acquired revenue. That is, either revenue from acquisitions made during 2006 has been dropped out when calculating growth rates or the acquired revenue has been included for both the base year 2005 and 2006. The global ination rate was calculated by taking the known ination rates in the United States, Western Europe and Japan and then weighting them to derive an average over those three markets, which account for the lions share of world spend for research services. That ination rate for 2006 was 2.2%, and youll note that three of the Top 25 did not grow enough to cover that. Five others just barely did, coming in at 2.7% or less. Superconglomerates In 2005 there were three superconglomerates, those with annual revenue of $1 billion or more; that jumped to six in 2006. These six alone account for 74% of the Top 25 revenue, so how they do revenuewise drives the total lists performance. This would look much better but for the adjustment made to eliminate acquisitions hype. For instance, the superconglomerates acquired 21 rms during 2006. Given their size and acquisitiveness, these six deserve special attention, especially as it pertains to ownership. Start with The Nielsen Co., which showed in 2005 as VNU NV, a conglomerate based in the Netherlands. As of May 2006, VNU was acquired by a consortium of six U.S. private equity rms, called Valcon Acquisitions, for $9.8 billion. New management was brought in, headed by David Calhoun, who came from a top executive post at General Electricand put $20 million of his own money into the deal.
The Nielsen Co. includes ACNielsen, Nielsen Media Research and a host of other smaller marketing research subsidiaries. It has operations, or branch ofces, in 108 countries, and for how much of its revenue comes from outside its home country, weve used the United States as home. But if you call The Nielsen Co. and ask where its corporate headquarters is located, theyll say the Netherlands and New York. So, take your pick. But, in either case, Nielsen is certainly emblematic of how cosmopolitan the research industry as become. The second largest superconglomerate, IMS Health Inc., is a U.S. rm listed on the New York Stock Exchange. No. 3, Taylor Nelson Sofres, is a public company listed on the London Stock Exchange, and No. 4, the Kantar Group, is a subsidiary of WPP Group, a London-based service conglomerate listed on the London Stock Exchange. No. 5, GfK AG, is a public company based in Nuremberg, Germany, listed on the Frankfurt Stock Exchange, and No. 6, Ipsos Group SA, based in Paris, is listed on the Paris Stock Exchange. As the nearby table shows, these six get from 47% to 85% of their revenue from operations outside their home country. On the ip side, just four of the Top 25 rms limited their operations to their home country, and two of these were Japanese. As for top management, just one of the six superconglomerates is headed by a bona de researcher, a practitioner, if you will. That is Ipsos. Change in listings The 2006 Top 25 list is almost exactly the same as 2005. Just one rm, Market Strategies Inc., based in Livonia, Mich., dropped off due to revenue levels.
See TOP 25 / Page H50
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1 2 3 4 5 6 7 8 9
1 3 2 5 4 6 8 7 9
The Nielsen Co. IMS Health Inc. GfK AG IRI Taylor Nelson Sofres plc The Kantar Group* Ipsos Group SA Synovate Westat Inc.
Organization
Headquarters
Parent country
nielsen.com
imshealth.com gfk.com
108 76 75 59 57 50 52 8 1 2 2 8 5 13 3 3 4 1 5 1 1 4 1 16 4
39,517 14,570
London & Fairfield, Conn. U.K. U.K. U.S. U.S. U.S. U.S. U.S. U.S. U.S. U.S. U.S. U.S. U.S. U.S.
tns-global.com ipsos.com
7,400 6,900 7,900 6,503 5,726 3,600 1,906 1,045 1,558 1,106 840 757 950 398 1,663 674 298 258 377 200 170 118
$3,696.0
1,958.6 1,851.1 1,401.4 1,397.3 1,077.0 739.6 665.0 425.8 329.3 264.8 232.6 216.8 216.4 186.9 173.7 154.7 103.9 78.3 71.8 66.3 61.2 53.6 50.7 50.0
2.6 % 8.9 2.5 4.1 5.4 6.5 9.5 6.6 0.8 5.9 7.0 2.6 4.5 0.2 2.7 5.7 4.4 2.7 0.9 5.1%
$1,726.0 1,241.7 1,572.6 1,059.1 892.4 952.5 673.6 233.0 13.2 62.1 47.8 38.2 41.3 57.9 21.2 15.2 2.0 5.7 $8,664.0 6.5 0.2 1.8
46.7 % 63.4 85.0 63.7 75.8 88.4 91.1 35.0 4.0 26.7 22.0 17.7 22.1 37.4 20.4 19.4 2.8 8.6 13.0 55.8 % 0.1 0.7
Germany France
kantargroup.com synovate.com infores.com westat.com jdpa.com npd.com intage.co.jp arbitron.com harrisinteractive.com maritzresearch.com videor.co.jp
10 10 12 14 13 12 14 13 15 16 16 15 17 17 18 18 19 19 20 21 23 22 20 23 22 24 21 25 25 11 11
Arbitron Inc.
INTAGE Inc.**
J.D. Power and Associates* Harris Interactive Inc. Maritz Research The NPD Group Inc. IBOPE Group Telephia Inc
Westlake Village, Calif. U.S. Rochester, N.Y. Fenton, Mo. Tokyo Port Washington, N.Y. Princeton, N.J. Sao Paulo San Francisco Reston, Va. Tokyo Tokyo Cambridge, Mass. Cincinnati
Japan
Japan Brazil
Lieberman Research Worldwide Los Angeles comScore Inc. Dentsu Research Inc. Abt Associates Inc. Burke Inc. Nikkei Research Inc.
Japan Japan
Total
104,639
205
$15,522.8
16.8
* Estimated by Top 25 ** For fiscal year ending March 2007 1 Includes countries that have subsidiaries with an equity interest or branch offices, or both. 2 Includes some nonresearch employees. 3 Total revenue that includes nonresearch activities for some companies are significantly higher. This information is given in the individual company profiles. 4 Rate of growth from year to year has been adjusted so as not to include revenue gains or losses from acquisitions or divestitures. See company profiles for explanation. Rate of growth is based on home country currency and includes currency exchange effects.
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CALHOUN
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in 2007. It will measure consumer exposure to an array of in-store marketing vehicles, including TV and radio, shelf talkers, digital signage and other point-of-purchase displays. NetRatings NetRatings (www.nielsen-net ratings.com) is marketed globally under the Nielsen//NetRatings brand. N//NR provides Internet audience measurement and analysis as a source for online advertising intelligence. It uses random digital dial (RDD) for Internet audience information, probing software to capture online ads, survey research to measure Web users lifestyle preferences, a panel of hundreds of thousands of Web surfers worldwide to report on transactional intelligence, and a census-based reporting system to count the total circulation of a network or market and report on post-campaign analyses.
See HONOMICHL 25 / Page H8
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N//R products and services include: NetView: Audience measurement in nine countries AdRelevance: Advertising spending measurement in 18 countries @Plan: Demographic, lifestyle and brand preference data MegaPanel: More than 1 million Internet users worldwide for transactions data Homescan Online: With ACN, ofine buying and online surng measurement SiteCensus: Server-side visit measurement and tracking Market Intelligence: Advertising creative tracking WebIntercept: Web surveys Analytical Services: Custom research and analysis WebRF: Reach and frequency media planning tool.
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video game, mobile entertainment and publishing industries. Major 2006 highlights for Nielsen Entertainment includes progress in integration activities such as EDI outsourcing activities with Cap Gemini and bringing BDS airplay technology to Nielsen Music Control; new product
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Major 2006 highlights for SR include Media Rating Council accreditation for its Top-Tier Local Market Studies and Multi-Market Study; integrated newspaper audience ratings; and an upgrade of PRIME NExT software.
CARLUCCI
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ence applies across a number of dimensionscost effectiveness, efcacy, safety and affordabilityfor regulators, payers, prescribers and patients.
LOWDEN
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analysts and other organizations. Data is collected using technology matched to the development of each market, including bar code and checkout receipt scanners, Internet, SMS text messaging and diary. That data provides clients insights into consumer behavior and the implications for marketing strategies, promotion and
See HONOMICHL 25 / Page H16
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branding. TNS Media Intelligence explores all types of mediaprint, radio, TV, Internet, cinema and outdoorsin 24 countries. It provides insights and analysis and monitoring of advertising expenditure, media strategies and advertising creative, as well as evaluation of sports sponsorship. TNS MI clients include media owners, advertising agencies, advertisers, public relations rms, broadcasters, publishers, government departments and NGOs, as well as international and local companies. TNS Internet, TV and Radio Audience Measurement(iTRAM) systems measure and analyze television viewing and radio listening habits for broadcasters, advertising agencies and platform operators in more than 30 countries. TNS delivers its analysis through the TNS software InfoSys, now used in 20 countries. Audiences are measured using the latest household and metering technology, as well as personal measurement, through Arbitron Portable People Meters (PPMSM), and Return Path technology from digital set-top boxes. Managed access panels TNSs interactive research and panel management operates under the brand name 6thdimension, a global network of managed access panels, covering Europe, the United States and Asia Pacic. The 6thdimension panels are managed, double opt-in, highquality online panels that allow respondents to answer market research questions in their own time, when theyre feeling most responsive, encouraging honesty and accuracy in their answers. One example is the J Street Physician Internet Panel that provides eaccess to physicians in the United States, the United Kingdom, France, Germany, Italy and Spain. TNSInfo TNSInfo is the groups integrated information delivery system based around an online client portal, which allows clients access to all of their marketing information instantly and from one single source. In 2006 and 2007, TNS established
KANTAR GROUP
www.kantargroup.com
Kantar Group (KG), based in Faireld, Conn., and London, was founded in 1993 and renamed the Information and Consultancy Division of WPP Group plc, a London-based public company. Eric Salama, 46, is chairman and CEO of KG. He earned an MSc at Londons Birkbeck College. Research-only revenue in 2006 was estimated at $1.4 billion, up 4.1% from 2005. In 2006, 63.7% of total research-only revenue, or $892.4 million, was estimated from outside the United States. The growth rate excludes 2005 and 2006 revenue from the 2005 acquisitions of Consumer Health Sciences in Princeton, N.J., in March; Media Research Inc. in Seoul in April; Dynamic Logic in New York in June; South China Market Research Ltd. in Guangzhou, China, in November; Retail Marketing Instore Services Ltd., in Watford, U.K., and Pentor Institute for Opinion & Market Research SA, in Warsaw, Poland, in December; as well as the 2006 acquisitions of All China Strategic Research, in Beijing, in October; and ID Consultories, in Buenos Aires, Argentina, in November. KGs research businesses in the United States, with an estimated 2,500 full-time employees, include Millward
SALAMA
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print and single-source service through its Target Group Index and MARS pharmaceutical product, software systems and custom projects, including data fusion and database modeling. TGI and TAM services are available in more than 50 countries. BMRB (www.bmrb.co.uk) offers
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services in conducting quantitative social policy and public interest research, media and marketing research, omnibus services plus customer, employee and stakeholder research. Research International Research International (RI), with
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opportunities (market segmentation and mindset mapping, brand portfolio management); strengthening brand equity (brand evaluation, diagnosis and strategy creation); innovation (ethnography, ideas generation and development); evaluating ideas (marketing mix optimization, concept evaluation); optimizing communications
See HONOMICHL 25 / Page H20
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(decoding and planning, copy testing); and communications performance optimization (planning, tracking, spend optimization). DR Added Value, formerly Diagnostic Research International (DRI), conducts consumer and b-to-b research across a number of product and industry categories and for all types of mar-
GfK AG
WBBENHORST
www.gfk.com
GfK AG, a public company based in Nuremberg, Germany, and established in 1934, comprises the operations of GfK Group and NOP World, acquired by GfK in August 2005. Klaus L. Wbbenhorst, 51, is the CEO of GfK AG. He earned a Ph.D. from Technical University of Darmstadt, Germany. Revenue in 2006 was $1.4 billion, up 5.4% from 2005. In 2006, 75.8% of total worldwide revenue, or $1.06 billion, was from outside Germany. The growth rate excludes 2006 and 2005 revenue from 2005 acquisitions of Beyen Market Research GmbH in Dsseldorf, Germany, in January; Caribou Lake Software LLC in Golden Valley, Minn., in January; Research Dynamics Inc. in Toronto in April; Adimark SA based in Santiago, Chile, in April; and NOP World in London in July. It also excludes the 2006 acquisitions of MERC in Mexico City in January; KleimanSygnos in Buenos Aires, Argentina, in January; GfK Israel, Ramat Gan, in January; Research Matters in Basel, Switzerland, in January; MODE India in December; and Canales y Consumo in Buenos Aires, Argentina. Also excluded was revenue from divestiture of IHA Institut fur Marktanalysen AG, based in Hergiswil, Switzerland, in January 2005. GfK is a worldwide market research organization providing services in ve business divisions: custom research, retail and technology, consumer tracking, media and health care. The rm has 115 operating companies and 7,900 full-time employees offering market research services in 90 countries. Custom Research division pro-
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IPSOS GROUP SA
www.ipsos.com
TRUCHOT
Ipsos Group SA in Paris was founded in 1975 and listed on the Nouveau March of the Paris Stock Exchange in July 1999. As of April 2003, Ipsos was listed on the Premier March of EuroNext Paris Stock Exchange. The chairman and CEO of Ipsos is Didier Truchot, 60. He is a graduate in economics from Pantheon-Sorbonne in France.
Revenue for 2006 was $1.1 billion, up 6.5% over 2005. In 2006, revenue generated from work conducted outside France was $952.5 million, or 88.4% of total revenue. The growth rate excludes the 2005 and 2006 revenue from the 2005 acquisitions of Shifrin Research in New York, acquired January; Descarie
See HONOMICHL 25 / Page H22
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& Complices in Montreal, acquired July; Guangdong General Marketing Research Company Ltd. in Guangzhou, China, acquired April; Napoleon Franco & Co. S.A. in Bogot, Colombia, acquired in July ; MORI Ltd., acquired October; and Understanding UnLtd. in Cincinnati, acquired November 2005. It also excludes the revenue from the 2006 revenue of Camelford Graham Research Group Inc. in Toronto, acquired January; Egyptian International Marketing & Measurement Institute in Cairo, Egypt, acquired July; and Apoyo Opinion y Mercado SA in Lima, Peru, acquired October. Ipsos is exclusively dedicated to survey-based research with ve core specializations, in advertising, marketing, media, public opinion and customer satisfaction research. The rm offers
SYNOVATE
CHEDORE
www.synovate.com
Synovate, created in 2002 (formerly Aegis Research), was acquired in 1999 by the Aegis Group plc, a Londonbased public company listed on the London Stock Exchange. Adrian Chedore, 53, is global CEO for Synovate. He earned a B.A. in sociology from the University of Sussex in the United Kingdom. Revenue in 2006 was $739.6 million, up 8.5% over 2005. In 2006, revenue from outside the United States was $673.6 million, or 91.1% of total revenue. The growth rate excludes 2005 and 2006 revenue from the 2005 acquisitions of Columbus Quanti in Ghent,
See HONOMICHL 25 / Page H24
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Belgium, and AZTEC Information Systems, in Sydney, Australia, in March; AMT Consulting Srl. in Rome and ARTeam in Paris in June; CORAL Pacic Inc. in Tokyo in May; Market Equity Pty. Ltd. in West Perth, Australia, in September; Plus Remark A.S. in Istanbul, Turkey, in November; Uni-
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WOWED
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IRI
KLEIN
www.infores.com
IRI, formerly Information Resources Inc., in Chicago was founded in 1979, became a public company in 1983 and was acquired in 2003 by Symphony Technology Group LLC, a private company. Scott W. Klein, 49, is president and CEO of IRI, and Romesh Wadhwani, 59, is chairman. Klein earned a B.A. in accounting at Syracuse University, and Wadhwani earned a Ph.D. in electrical engineering at Carnegie-Mellon University. Revenue in 2006 was $665.0 mil-
lion, up 6.6% over 2005. In 2006, 35.0% of total revenue, or $233.0 million, was generated from outside the United States. IRI is a worldwide provider of consumer, shopper and retail market intelligence and insights for CPG, retail and healthcare companies. It offers a combination of integrated market information, automated and predictive analytics, enabling technologies and domain experience. The rm operates in 58 countries through stand-alone operations, wholly owned subsidiaries, partnerships and alliances. IRIs partner ecosystem, a highly integrated and differentiated network, leverages the skill sets of retail tracking and panel leaders to provide coverage, experience, products and services. Partnerships include Acxiom Corp. for consumer targeting; IBM Corp. for software to support software development and delivery; IMS Health Inc. for longitudinal marketplace infor-
mation in the ethical (Rx) and consumer (OTC) pharmaceuticals; TiVo Inc. for quantifying the effectiveness of specic advertising campaigns and brand recognition programs in TiVo DVR households; ImmediateFX for integrated analytics platform and services; and TNS Worldpanel for consumer views and insights in 54 countries. IRI also joined forces with the Europanel Association to form a global consumer network representing 600 million households in 54 countries. The relationship provides access and consumer visibility across multiple global markets and cultures including the United Kingdom, Germany, Japan, Brazil and Mexico, and exclusive consumer coverage of Russia and China. The rm has more than 25 clients with regional or global agreements beneting from the ecosystem. IRIs suite of services are organized
See HONOMICHL 25 / Page H26
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into four core areas: Market Performance and Brand Building: IRI provides market benchmarks, measurements and forecasts, as well as approaches that help retailers and manufacturers understand the ways their brand is used, and ways to build it and drive it to long-term success. Product Innovation and Launch: IRI offers measurement of new-product performance, comparisons to cate-
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store plans and improve the efciency of their store operations. IRI has 3,600 full-time employees worldwide. It has ofces throughout the United States and in the United Kingdom, France, Netherlands, Germany, Greece, India, Italy and Spain.
WESTAT INC.
www.westat.com
HUNT
Westat Inc. in Rockville, Md., is an employee-owned company founded in 1961. The president and CEO of Westat is Joseph A. Hunt, 70. He earned an M.S. at the Massachusetts Institute of Technology Revenue in 2006 was $425.8 million, up 0.8% over 2005. The growth rate excludes revenue from the acqui-
sition of Eagle Design and Management in July 2006. Westat primarily conducts survey research for agencies of the U.S. government, as well as businesses, foundations, and state and local governments. Major project areas include health, epidemiological, education, the environment, energy, transportation and federal social programs. Its major statistical surveys measure educational progress and medical expenditures, as well as long-term follow-up surveys concerning health, education and employment. The results of its research activities enhance reporting and performance of government programs, and improve patient safety in the nations healthcare system. The rm continues to perform clinical trials work for the U.S. government, pharmaceutical and biotech clients. In 2007, Westat expanded its international activities to support clinical trials in Costa Rica, South Africa, Thailand and China. In 2006, Westat acquired Eagle Design and Management to expand its capabilities to provide information management and communications services to federal government and private sector clients. The acquisition increases Westats ability to create and distribute health education materials, develop and maintain client Web sites, respond to health information inquiries from the public, and implement and evaluate health awareness and information campaigns. The rm continues to conduct CATI at six telephone research centers throughout the United States. Westats nationwide staff of eld interviewers uses computer-assisted interviewing methods on many large long-term surveys. To support and manage these large distributed operations, Westat maintains a large, secure, nationwide computer and communications infrastructure. Westat also continues to expand its methods research capabilities, with an emphasis on maximizing respondent cooperation and the application of Web
See HONOMICHL 25 / Page H30
Stay tuned for exciting new features and an all-new look and feel for Marketing News.
Coming Sept. 1
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technologies to survey information collection. It operates a behavioral research facility, specializing in Web usability studies to augment its cognitive laboratory and focus group capabilities. The rm distributes and provides user training and support for its WesVar statistical processing software and
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MORRIS
ARBITRON INC.
www.arbitron.com
Arbitron Inc. in New York was founded in 1949, and in 1960 became a subsidiary of publicly held Ceridian Corp. in Minneapolis. In March 2001, Ceridian completed a reverse spin-off of Arbitron into a public company listed on the NYSE. Arbitrons chairman, president and CEO is Stephen B. Morris, 64, who earned an M.B.A. at Harvard Business School. Revenue in 2006 was $329.3 million, up 5.9% over 2005. In 2006, 4.0% of total revenue, or $13.2 million, came from outside the United States. The growth rate includes the 2005 and 2006 revenue from Integrated Radio Systems LLC acquired September 2005. Arbitron is an international media and marketing research company primarily serving broadcast, satellite and online radio, cable, advertising agencies, advertisers, outdoor and out-ofhome media. Through Scarborough Research, jointly owned with The Nielsen Co., Arbitron provides media and marketing research services to broadcast TV and newspapers. Arbitrons core services are measuring local radio audiences across the United States; measuring network and national radio audiences in the United States; providing consumer shopping and media usage information to radio, cable, advertising agencies, advertisers, retailers, broadcast TV, out-of home media, newspapers and online media; and providing application software used for analyzing media audience and marketing information. Arbitron serves about 4,600 radio stations and 2,100 advertising agencies and major advertisers, more than 300 TV stations, nearly 80 cable customers, more than 150 newspapers and more than 90 outdoor advertising companies. The rm surveys the retail, media and product purchase patterns of local market consumers. It also provides application software to analyze ratings and consumer data. Media services Measuring U.S Local and National Radio Audiences: Arbitron measures the size and composition of radio station audiences by periodically surveying radio listeners in nearly 300 U.S. markets. It also provides measurement of network radio audiences through its
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Through Continental Research, its London-based subsidiary, Arbitron provides media, advertising, nancial, public sector, telecommunications and Internet research services in the United Kingdom and continental Europe. Arbitron Portable People Meter The rm has developed a Portable People Meter (PPM) system capable of measuring radio, broadcast TV, cable TV, Internet broadcasts, satellite radio and TV audiences, and retail store video and audio broadcasts. Arbitron announced a rollout schedule of the largest 10 radio markets by the fall of 2008, and into all of the largest 50 radio markets by the end of 2010. The rm was granted Media Rating Council accreditation for Houston PPM radio ratings. Philadelphia was converted to PPM radio measurement in January 2007. The rm is also working directly with the broadcast TV and cable industry on additional, noncurrency services that use the PPM. Arbitron has entered into licensing agreements with international media information services companies. BBM Canada, the Canadian industry cooperative for audience ratings, uses the PPM as the ofcial ratings system for buying and selling commercial airtime on French-language TV in the markets of Quebec and Montreal. TNS in the United Kingdom uses the PPM system for media measurement applications in London, Belgium, Denmark, Norway, Kazakhstan and Singapore. Project Apollo One application of PPM that Arbitron is exploring with The Nielsen Co. is its use as the media collection tool for a national marketing-oriented research service, Project Apollo. It is designed to collect and connect three types of data: Exposure to messages on the national media by using the PPM to track electronic media and by using other survey methods for print, the Internet and other media. Changes in consumer brand recognition and preference through
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online surveys. Store trafc and purchases of CPG through ACNielsen in-home scanner technologies as well as spending on consumer services by means of additional survey methods. Since January 2005, Arbitron and Nielsen have operated a national pilot panel of more than 11,000 people in 5,000 households as a demonstration project that is delivering to seven charter advertisers multimedia and purchase information from a common sample of consumers. The pilot panel is intended to show advertisers how Project Apollo would enable a better understanding of the link between consumer exposure to advertising on multiple media and their shopping and purchasing behavior. The pilot also showcases the enhanced ability of the single-source marketing research service to measure the return on
INTAGE INC.
www.intage.co.jp
INTAGE Inc., based in Tokyo, was founded in 1960 and was privately held, mostly by several banks and
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TAORI
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mance improvement, and media research. The rm does not review, judge or test products and services; it relies on the opinions and expectations of consumers who have actually owned the products and use the services being rated. Annual syndicated studies are based on survey responses from milSee HONOMICHL 25 / Page H34
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GOODALL
J.D. Power and Associates (JDPA) in Westlake Village, Calif., was founded in 1968. In April 2005, JDPA was acquired by The McGraw-Hill Cos. Steven C. Goodall, 52, is president of JDPA. He earned an M.B.A. at the Uni-
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lions of consumers and business customers worldwide. JDPA is best known for its work in the automotive industry, for which its metrics have become the industry standard for measuring quality and customer satisfaction. A team of associates worldwide conducts quality and customer satisfaction research across industries including automotive, telecommunications, travel, real estate, nance, marine, health care, utilities and consumer electronics. The rms clients include many Fortune 500 companies in the United States and many internationally. JDPA
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NOVAK
Harris Interactive Inc. (HI), based in Rochester, N.Y., was founded in 1975 as Gordon S. Black Corp. and together
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www.npd.com
JOHNSON
BRERETON
MARITZ RESEARCH
www.maritzresearch.com
Maritz Research (MR), based in Fenton, Mo., was founded in 1973 and is a wholly owned subsidiary of Maritz Inc. Michael Brereton, 47, is president of MR. He earned an M.B.A. at Bowling
The moment youve all been waiting for is almost here ...
The NPD Group Inc. (NPD), in Port Washington, N.Y., is a group of private, majority-owned corporations. It was founded in 1967. Tod Johnson is chairman and CEO of NPD, Karyn Schoenbart is president and COO, and Tom Lynch is CFO and COO. Johnson, 62, earned an M.S.I.A. at Carnegie Mellon University. Revenue in 2006 was $186.9 million, up 13.1% over 2005. In 2006, 22.1% of total revenue, or $41.3 million, was generated from work conducted outside the United States. The
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In Europe, NPD offers information for the beauty, foodservice, sports and toys industry sectors. Tracking services are provided in 11 European countries and comprise both consumer and retail tracking services. In Asia, foodservice tracking is available in Japan; NPD also maintains an online panel to support foodservice tracking and custom work for other industries in Japan. In China, NPD launched the rst Prestige Beauty POS service in January 2007; this new activity is based on a leader panel of 30 department stores across seven major Chinese cities. NPD has ofces in 21 cities around the world, spanning the Americas, Europe, Asia and Australia. In 2006 in the United States, NPD introduced market-level tracking, with information for the consumer technology industry now available for more than 50 DMAs. The new information
See HONOMICHL 25 / Page H38
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complements NPDs national data by providing a more granular market view, allowing manufacturers and retailers to understand trends at the local level and tailor their business strategies accordingly. NPD also launched more granular market views for its Beauty services in Europe and continued to expand its global reach with new tracking offerings for juvenile products, licensed products and sports equipment. In 2007, NPD will continue marketlevel expansion with the addition of new DMAs and information for custom trading areas. It will enhance marketlevel and regional tracking capabilities for consumer technology, beauty and automotive, and it will launch marketlevel tracking for footwear. NPDs international expansion will continue with new products and services slated for launch in Spain, Austria, Poland, Japan and China. In Europe, NPD will be launching online panels in the ve key countries for its toys, sports and foodservice businesses; these will be based on 630,000 panelists and use state-of-the-art data collection methods. NPDs joint ventures include a series of companies owned by NPD and GfK AG, operating retail tracking services in Europe, the Americas, Japan and the Pacic Rim for consumer electron-
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KIMURA
Video Research Ltd. (VR), based in Tokyo, was founded in 1962 by a consortium of Japanese broadcasting companies, major advertising agencies and advertisers. The president and CEO of VR is Takehiko Kimura, 66. He earned a B.A. in economics at the Takasaki City University in Japan. Revenue for the year ended March 2006 was $173.7 million, up 0.2% over the same period last year. There was revenue of $200,000, or 0.1% of
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MONTENEGRO
MIODUS
IBOPE GROUP
www.ibope.com.br
WEVE BEEN
Get ready for the NEW Marketing News, which debuts Sept. 1 with a fresh look, new features and leading-edge content that will make you rethink the way you approach marketing.
VERY BUSY
IBOPE Group in Sao Paulo, Brazil, was founded in 1942 and is privately held. Carlos Montenegro, 53, is president of IBOPE Group. He earned a degree in economics at the University of Gama Filho Brazil. Research-only revenue in 2006 was $103.9 million, up 10.7% from 2005. In 2006, 20.4% of research-only revenue, or $21.2 million, came from work conducted outside Brazil. The growth rate excludes 2005 and 2006 revenue from the majority acquisition in 2006 of Inestra Servicos de Pesquisa in Brazil. Revenue and growth rates both exclude research companies in which IBOPE owns 50% or less, including IBOPE-AGB Mexico, TIME-IBOPE Chile and LatinPanel Chile, AGB Venezuela, LatinPanel Venezuela, LatinPanel Argentina, LatinPanel Brazil, Millward Brown Brazil Informidia in Brazil, MQI in Brazil, Latin Panel Bolivia, LatinPanel Columbia, LatinPanel Ecuador and LatinPanel Peru. Also excluded are nonresearch companies, including Megadata, a data processing rm in Brazil; Midialog, a softSee HONOMICHL 25 / Page H42
Reach.
In today's world, customer behaviors and patterns are shifting, and that makes the competition more fierce. MindField knows that you are not only looking for data, but reaching for solutions and dedicated service that lead to results.
M c M I L L I O N
C O M P A N Y
TARGETED
PANELS
General Consumer Health and Ailment Homeowner IT Pet Owner Health and Beauty Aide Brands Moms and Children Grocery Brands Electronic Games and Entertainment Teens Physicians Many More
SERVICES
Shelf display Page flip Card sort Timed exposure Scratch off
Visit www.mindfieldonline.com or call 800.969.9235 to get the complete picture of these creative technologies.
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ware company based in Portugal; Marketdata, a software company; and IBOPE eClipping, a press clippings company in Brazil. IBOPE is a Brazilian multinational research company operating in Latin America and specializing in media, market and public opinion research. IBOPE has operations in the following countries: Argentina, Bolivia, Chile, Colombia, Costa Rica, Ecuador, United States, Guatemala, Mexico, Panama, Paraguay, Peru and Uruguay. It employs 1,663 full time. IBOPE is a group built from different companies that focus on the following areas: Media: Research on consumption habits and audience measurements on various types of media: (TV, radio, newspaper and Internet), product consumption, population habits and behavior, advertising investment and
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expertise in choice, latent class and Hierarchical Bayes modeling, price testing and optimization, demand forecasting and modeling, market segmentation, brand positioning and other custom techniques. LRW emphasizes ve core areas of research: Market Segmentation: Strategy experience is LRWs core strength. LRW uses a wide variety of segmentation schemes, custom developed to t with the specic business problem. The potential of each segment is evaluated against its potential to generate sales and prot. Then an Actionability Workshop, which uncovers the inner creative among all team members via a participatory ideation process, is employed to develop specic strategies and actions. Brand Strategy: In 2006, LRW launched a new brand development, management and measurement service that links to a brands nancial performance. This service is based on a concept of Relevant Brand Clarity that explains about 60% of a brands nancial performance. Also, LRWs new Brand Management Interactive Decision Tool allows what-if games to determine what best to drive performance. CIA Approach to Tracking: LRWs CIA Approach to Tracking uses consistency procedures and research processes that generate insight from the data. This approach is applied to customer satisfaction, brand or advertising tracking.
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Lieberman Research Worldwide (LRW), based in Los Angeles, is a privately held corporation founded in 1973. Arnold Fishman, 62, is the founder and chairman of LRW, and David Sackman, 49, is president and CEO. Fishman earned a B.S. at Brooklyn College, City University of New York, and Sackman earned a B.A. at the University of California at Los Angeles. Revenue in 2006 was $78.3 million, up 5.7% from 2005. In 2006, $15.2 million, or 19.4% of total revenue, was generated outside the United States. LRW is a full-service custom market research provider with extensive experience across a diversity of industries, including entertainment, technology, automotive, pharmaceutical and health care, retail, food service, nancial and business services, and consumer goods. The rm conducts research in 80 countries worldwide. LRW maintains an understanding of business needs and techniques by recruiting senior executives from academia, consulting, advertising, marketing and marketing research. Its Advanced Analytics team provides
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New Product Development: Lieberman Laboratory starts with a market segmentation to understand the target markets, then uses Ideation, a structured brainstorming method, to create a large number of potential concepts. These are rened through Evolution, an iterative series of focus groups and concept redevelopment stages, to shape the most highly appealing new-product concepts. Actionability Suite: LRW offers Actionability Suite consisting of four modular approaches, built upon this core engagement and action-oriented philosophy. They are: Immersion, which ensures understanding and consensus among all key stakeholders before the study commences; Lieberman Learning Labs, which offer the opportunity for research ndings to be discovered in the manner best suited to each individual team member; Actionability Workshops; and Synthe-
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TELEPHIA INC.
www.telephia.com
Telephia Inc., based in San Francisco, is a private company founded in 1998. In June 2007 Telephia agreed to be acquired by The Nielsen Co. Sid Gorham, 40, is CEO of Telephia. He earned an M.B.A. from University of California at Berkeley. Revenue in 2006 was $71.8 million, up 12.2% from 2006. In 2006, 2.8% of total revenue, or $2.0 million, was from outside the United States. Telephia is a provider of syndicated consumer research to the telecom and
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NEW LOOK
Get ready for the NEW Marketing News, which debuts Sept. 1 with a fresh look, new features and leading-edge content that will make you rethink the way you approach marketing.
tion to provide a read of number ownership and assignment status. Online Bill Panel: Telephia developed its online bill panel to directly measure consumer spending activity by monitoring every entry on respondents phone bills each month. Panelists are recruited through a variety of channels against demographic and usergraphic benchmarks established by Telephias survey instruments. Network Testing Fleet: Telephia provides comprehensive drive testing of mobile network quality in more than 350 metropolitan markets in the United States and Canada. Telephia collects its data with a eet of 25 trucks, with each custom congured with call testing equipment, and is remotely managed through an operations center in Lynchburg, Va. The rms eet tests each major market
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comScore INC.
www.comscore.com
NEW FOCUS
comScore Inc. (cS), based in Reston, Va., is a private company founded in 1999. In June 2007, cS was listed on the Nasdaq Stock Exchange. Gian Fulgoni, 59, is chairman of cS, and Magid Abraham is president and CEO. Fulgoni earned a masters in marketing at the University of Lancaster in the United Kingdom. Revenue for 2006 was $66.3 million, up 30.0% over 2005. In 2006, revenue generated outside the United States was $5.7 million, or 8.6% of total revenue. cS is a leading provider of digital marketing intelligence based on the continuous measurement of the online behavior of a sample of 2 million global Internet users. It also uses a database of people who participate in survey research and who can be reached via e-mail or pop-up survey invitations that can be triggered by panelists
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Dentsu Research Inc. (DRI) in Tokyo was founded in 1967 and is a subsidiary of Dentsu Inc., a public company listed on the Tokyo Stock Exchange. The president and CEO of DRI is Kiyoshi Nomura, 59. He earned an M.B.A. at the Graduate School of Business at Keio University in Japan. Revenue for 2006 was $61.2 million, up 4.4% from 2005. DRI provides full-service quantitaSee HONOMICHL 25 / Page H48
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tive and qualitative research services, with surveys conducted by telephone, mail and personal interviews. The rm operates Satellite Car, which are microbuses equipped with audiovisual and communications equipment for on-the-street testing surveys. Among DRI services are DRPS, a monthly, personal-interview omnibus survey in Tokyo and Osaka; TENS, a telephone-based focus group survey system; an in-hall advertising testing facility with 30 respondent computer terminals for simultaneous response results; and DRIS (DR Idea-Tank System), a panel of 10,000 women sensitive to consumer market and behavior trends. The rm offers Adaptive Conjoint Analysis (ACA), which evaluates new products and service concepts and their marketability, such as optimal combination of product characteristics and estimated market share. Questionnaires are completed interactively on a PC. ACA incorporates central location testing with on-the-street recruiting and uses the Japanese-language version of software developed by Sawtooth Software. The rm maintains a master sample of almost 400,000 people for interviewing and updates it yearly. Its telephone survey center in Tokyo is equipped with 60 stations, and another CATI-equipped 30 stations are in Osaka. DRI has two focus group inter-
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Abt Associates Inc. in Cambridge, Mass., is an employee-owned company founded in 1965. Wendell J. Knox, 59, is president and CEO of Abt Associates. He earned a B.A. at Harvard University. Research-only revenue in 2006 was $53.6 million, up 2.7% over 2005. Total research and nonresearch revenue in 2006 was $199.4 million. Abt is a full-service research and consulting rm whose research activities include marketing research for government, business and consumer clients. Combining research and consulting services, Abt tailors individual services and strategies to help clients identify, understand and respond to issues and opportunities. Abt provides a full range of survey
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Nikkei Research Inc. (NRI) in Tokyo was founded in 1970 and is a subsidiary of Nikkei Inc. in Tokyo, a nancial and business newspaper publisher. The president of NRI is Yuji Sonomoto, 57, who earned a degree at Waseda University in Japan.
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BURKE INC.
www.burke.com
Burke Inc. (BI), based in Cincinnati, was founded in 1931, and has been an
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retention and business results. Online Research and Reporting BIs online research provides Web survey design and data collection using the internet. Its Digital Dashboard online reporting provides secure, realtime access to survey ndings. BI also provides moderating of online focus groups. Burke QualitativeBIs qualitative division is experienced in using the full range of qualitative formats including focus groups, dyads, triads, mini-groups and one-on-ones. Moderators are versed in laddering, ethnographic research, scripting and a variety of other qualitative and projective techniques. Burke HealthcareThis division provides experienced and dedicated healthcare industry staff, many with professional accreditation or clinical backgrounds. Burke has 205 full-time employees worldwide.
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URL: http://www.greeneld.com
INTAGE P. H28
Ph. +81 3 5294 8304 URL: http://www.intage.co.jp
I.THINK INC.
Ph. 214-855-3777
P. H30
URL: http://www.ithinkinc.com
E-REWARDS P. H5
Ph. 1-888-20-EMAIL URL: http://www.e-rewards.com/researchers
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Marketing News
REREZ P. H8
Ph. 1-800-521-1357 URL: http://www.rerez.com
vegetables. House supporters of the labeling law are working to make sure it goes into effect next year. Their job will be easier because several lawmakersmostly Texas Republicans concerned about their states livestock industry will not be around to block it. The spotlight on federal oversight is adding momentum to a renewed push by consumer groups to put the labeling law in place. When consumers hear about all these things in China, their tendency is to avoid things from China, says Chris Waldrop of the Consumer Federation of America. But they cant because we dont have country of origin labeling, so they are left in the supermarket to their own devices. But Regina Hildwine, director of food labeling and standards for the Grocery Manufacturers Association, says the labels will be additional noise on crowded packaging. Theres a lot more information on a label thats more important for a consumer to understand, like nutrition facts, she says.
Mary Clare Jalonick for The Associated Press
MARKET STRATEGIES P. H7
Ph. 734-542-7600 URL: http://www.marketstrategies.com
SYNOVATE P. H23
Ph. 312-526-4570 URL: http://www.synovate.com/ hotspotreports
MINDFIELD P. H41
Ph. 1-800-969-9235
TOLUNA P. H27
Ph. 646-723-4595 URL: http://www.toluna-group.com
YOUR2CENTS P. H29
Ph: 1-800-710-9147 URL: http://www.your2cents.com/info
PAI P. H12
Ph. 1-800-693-3111 URL: http://www.paiwhq.com
ZOOMERANG P. H20
Ph. 1-800-310-7036 URL: http://www.zoomerang.com