CHAPTER - 1 INTRODUCTION

The Right to Information Act 2005 provides for obtaining information by citizen held by the public authorities. The EDS is a Government department under IT & C Department providing various services to the citizens like Electricity bill payments, Water Bill payments, Telephone Bill Payments, Property Tax payments, VAT payments, Sale of examination application like EAMCET etc through RAJiv Citizen Service Centres spread over in Andhra Pradesh with One Stop Shop in a convenient and comfortable environment. The objective for this information

handbook is to disclose information proactively to citizens.

Chapter - 2 Organization, Functions and Duties [Section 4(1) (b)(i)]

2.1 Particulars of the organization, functions and duties:Sl. No. 1 Name of the Organization Director, EDS (eSeva),Banjara Hills Road No.7, Hyderabad Address Director, EDS(eSeva), MCH Ward Office, Road No: 7, Banjara Hills, Hyderabad. Ph. Nos; 040-23352849, 040- 23352595 Fax:040- 23356650 1 Functions Providing multiple services to citizens under one roof. Duties

2 3

It is a one-stop-shop for over 140 G2C and B2C services. Urban eSeva centres operates from 8.00AM to 8.00PM on all working days & open on Sundays and second Saturdays also from 9.00AM to 3.00PM. Centres are closed on National Holidays. Any service at any eSeva centre and at any counter in the centers in a city except specialized service like Passport, Money Exchange etc.. Facility for payment of water, electricity, property tax through Internet for Twin Cities i.e. through www.esevaonline.com CALL CENTRE This facility provides to the citizens to register their grievances pertaining to various Govt departments through TOLL FREE Number 1100 from BSNL lines .It also provides advices to the farmers by agriculture scientist. The call centre works 24 HOURS basis in a day.

LIST OF DEPARTMENT WISE SERVICES OFFERING THROUGH eSeva IN TWIN CITIES AND RR DIST

Sl. Department No
G2C Services
1 2 3 APCPDCL (1) HMWS&SB (2) Municipal Services (9)

Service
No. 1 2 1 2 3 4 5 6 7 8 9 1 2 1 2 1 2 3 1 2 3 1 2 3 Payment of electricity bills Payment of Water bill Reservation of Water Tanker Payment of Property Tax Registration of Birth Certificates Issue of Birth Certificates, Additional Copies Registration of Death Certificates Issue of Death Certificates, Additional Copies Sale of Trade License Applications Renewal of Trade Licenses Registration of New Trade Licenses Payment of Property Tax of commercial establishments Payment of telephone bills Sale of ITC Cards Sale of Passport applications Filling of Passport applications at Khairitabad centre only Filing of VAT Returns Filing of C Returns Payment of Entertainment and Profession Tax Payment of vehicle tax for non-transport vehicles Payment of quarterly tax for transport vehicles Issue of Temporary Registration Certificate. Sale of CET Applications (EAMCET, ICET, ECET, DIETCET, LAWCET, ED CET, BRAOU) Issue of Duplicate hall tickets for SSC Issue of Duplicate Marks Memos for SSC

4 5 6 7 8

BSNL (2) RPO (2) CTD (3) RTA (3) Education (3)

Hyderabad Police Commissionrate Services (31) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Payment of Inquest/Panchanama fees Payment for First Information Report Payment for Post Mortem Report Payment for Charge sheet Report Payment for Missing of Passport Report Payment for Missing of Cell Phone Report Payment for Missing of Certificate/Documents Report Payment for Barath Procession Charges for NOC for shifting vehicle from A.P.to other states Payment for Police Clearance Certificate Payment for Cycle Stand (Vehicle Parking) Payment for Missing of Registration Certificate/Driving Licence etc. Report Visa Fee: Up to 1 Year, 3 Years, 5 Years & Penal Fee Charges for Police deployment Charges for Restaurants and Hotel (Initial Fee & Renewal Fee) Charges for One Band Type Loud Speaker (Per Day) Charges for Cultural Programmes (Per Day) Charges for Off Course betting center (Initial and Renewals) Charges for Hyderabad Race Club Charges for Permission for Film Shooting/T.V. Shooting

21 22 23 24 25 26 27 28 29 30 31 10 Cyberabad Police Commissionarate (49) Furnishing of 1 Investigation Documents 2 3 4 5 6 7 8 9 10 11 12 13 Missing/ Lost 14 Documents 15 16 17 18 19 20 21 22 23 24 Permission & 25 Bandobust 26 27 28 29 30 31 32 33 34 35

Charges for Permission for Show/Benefits Shows Charges for Band Music and Dance in Hotels/ Restaurants etc., Charges for Band Music and Dance in Hotels/Restaurants Personality Contest Charges for Exhibition, Cultural Programmes, Fashion Show, Charges for Exhibition, Cultural Programmes, Fashion Show, Personality Contest Charges for Blasting Permission Charges for Gun and Revolver etc License Renewal Charges for Form XI : License to Repair, Test Sell or Transfer (Initial Fee) Charges for Import License Charges for Transport License Charges for License to sell transfer or test (Initial and Renewal Fee) FIR Inquest Report Panchanama Report Scene of Offence Sketch PME Report Medical Certificate MVI Report Inspector of Factories Report FSL Report Chemical Analysis Report Accused Vehicle RC, Licence, Fitness, Insurance Charge Sheet Final Report Transfer Certificate Memo Driving Licence Insurance Certificate Share Certificate ID Cards Vehicle RC, Insurance, Fitness Bond Certificate Arm Licence Credit/ Debit Cards Cell Phones Marriage function requiring Police Bundobust Orchestra for small programms Corporate Anniversary Function Cinema Success Function Industrial Exhibitions customer Meet Rallies Religious functions Public Meetings Cultural Show/ Fashion Show/ Personality contest Exhibitions/ Circus

Arm Licenses Certificates Hotels/ Lodges/ Restaurants/ Bars/ Dhabas/ Resorts/ Theme/ Entertainment Park Licenses

36 37 38 39 40 41 42 43 44

Film Shooting TV Shooting Loud Speakers Mobile Advertisements Autos/ Vans Benefit Show Fresh Licenses, Renewal, Re-registration. Verification of Character & Antecedents NOC for transfer of vehicles to other states Fresh License for 3 Star Hotels

11 12

HUDA (1) Labour Department (3) Fire Services(1)

45 46 47 48 49 1 1 2 3 1

Fresh License for 5 Star Hotels & Renewal Fresh License for Bars/ Dhabas & Renewal Fresh License for Theme/ Entertainment Park/ Resorts License Renewal for Theme/ Entertainment Park/ Resorts Fresh License for Ordinary Hotels/ Restaurants & Renewal. Sale of HUDA Plan Books [Available in Khairatabad Center] Renewal of Trade Licenses Registration of New Trade Licenses Change of numbers (Workers) Submission of applications for permission from DGFS [Available in Khairatabad Center]

13

B2C Services (7)

Sl. No
1 2 3 4 5

Department
Tata Teleservices Ltd.(1) Reliance (1) Airtel (1) Western Union Money Pioneer Online(2)

No. s Service
1 1 1 1 1 2 Payment of TTL Telephone bills Payment of Reliance telephone bills Payment of Airtel Bills (Post paid only) Transfer of money using Western Union Company Sale of cards Sale of Dialup cards

Chapter - 3 Powers and Duties of Officers and Employees [Section 4(1)(b)(ii)]

3.1 The details of the powers and duties of officers and employees of the authority by designation as follows:
Sl. No 1 2 Designation Director Dy. Director (Admin) Powers & Duties allotted

Head of the Department All the powers & Decision making authority of the department
All Service matters relating to staff of EDS. Process of sanction orders to Technology partners. Process of sanction orders for purchase / Maintenance / AMC of Hardware / Generator / UPS etc. Inward and Outward section which includes receipt of letters from various departments/private agencies/Government. All legal matters in coordination with the officers concerned. Sanction of loans and advances to staff of Head Office. Review and consolidation of periodic inspection reports submitted by the officers. Any other work entrusted by the Director Maintenance of Accounting matters relating to Government and eSeva Funds. Payment to departments/Agencies and Service providers Budgetary provisions / AC / DC Bills. Staff Pay bills / Arrear Bills / Other Miscellaneous Bills. Auditing of eSevaCentres. Department reconciliations. A.G. Audit / eSeva Head Office Audit. Maintenance of office vehicles/All kinds of Phones/Generators etc. Any other work entrusted by the Director. All matters pertains to Rural eSeva i.e. Rajiv I.V. centres, RSDPs and CSCS. Any other work entrusted by the Director All administrative and technical matters relating to urban eSeva Exploring new services for Urban eSeva Any other work entrusted by the Director, E.D.S (eSeva), Hyderabad. All issues related to Call Centre All Protocol, Publicity and Media matters Handling Public Grievances Any other work entrusted by the Director.

Dy. Director (Finance & DDO)

4 5

Dy. Director (Rural eSeva) Dy. Director, (Urban eSeva)

6 7

Spl Officer, Call Centre PRO eSeva

Chapter - 4 Procedure Followed in Decision making Process [Section 4(1) (b)(iii)]

4.1 The procedure followed in decision-making bythe public authority.
Sl. No. 1 Activity Goal-setting & Planning Budgeting Description a) b) 2 a) b) 3 Forumulation of programmes, schemes and projects Recruitment / hiring of personnel a) Expansion of new services Center side operations Requisition for plan & Non-plan resources Utilization of eSeva transaction charges Introduction of new dept services Deployment of Manpower in the eSeva centers through outsourcing Rationalization of man power depending up on the transaction OfficersDecision-making process Dy. Director/ Project Manager DD(Admn) DD(Fin) Designation of final decisionmaking authority Director, EDS(eSeva) Director, EDS(eSeva) Director, EDS(eSeva) Director, EDS(eSeva)

Dy. Director/ Project manager DD(Admn) DD(Fin)

a)

b)

Release of funds

a)

6 7

Citizen issues Monitoring & evaluation

a) a) b)

Utilization of financial resources under budget schemes and eSeva revenues for budgetary implementation monitoring etc., Citizen grievances redressal Review on transactions Processing of departmental review monitory collections and remittance to the concerned department.

DD(Fin)

Director, EDS(eSeva)

PRO DD (Admn) and DD(Fin)

Director, EDS(eSeva) Director, EDS(eSeva)

CHAPTER 5 NORMS SET FOR THE DISCHARGE OF FUNCTIONS

DIRECTORATE OF ELECTRONICALLY DELIVERABLE SERVICES (eSeva) HYDERABAD, A.P. The EDS shall provide the following services through its urban eSeva centers within the time standards mentioned below:

S.No. 1 2 3

Name of the Service Sale of Documents Payments of bills Payment of Bills on Internet

Maximum time for delivery of Service / Transaction 15 minutes 15 minutes 10 minutes

Citizens can view Public documents, Location of any file in EDS office or View status of their issue by login to website: www.kmbank.ap.gov.in

Chapter - 6 Rules, Regulations, Instructions, Manual and Records, for Discharging Functions [Section 4(1) (b)(v) & (vi)]
The following are the important Government Orders regulating EDS functioning: l. No. Description Gist of contents Price of the publication if priced NIL NIL 03.11.1999 21.06.2000

Rules & Regulations 1 G.O.Ms. No. 169 of the IT&C Dept. Dt.03.11.1999 2 G.O.Ms. No.6 of the IT&C Dept. Dt.21.06.2000

G.O.Rt. No.47 of the IT&C Dept. Dt.10.11.2000

G.O.Rt. No.102 of the IT&C Dept. Dt.25.08.2001 G.O.Ms. No.44 of the IT&C Dept. Dt.15.10.2001 G.O.Ms. No.1 of the IT&C Dept. Dt.15.01.2003 G.O.Ms. No.499 of the IT&C Dept. Dt.21.11.2003

5 6 7

8 9

G.O.Ms. No.24 of the IT&C Dept. Dt.02.12.2003 G.O.Ms. No. 9 of the IT&C Dept. Dt.27.02.2004

Twins Pilot project, Approval of organizational structure TWINS Provision of Integrated Citizen Services -Extension of Pilot Project to 24 Integrated Citizen Service centres in Twin Cities - Implementation on BOOT Basis IT&C -TWINS - Establishing the TWINS centers in twin cities of Hyderabad and Secunderabad Tenders called for preparation of counters and other interior works Constitution of Evaluation Committee Financing of eGovernance Projects TWINS (eSeva) - Fixation of user charges for the services rendered through TWINS (eSeva) TWINS - Change of name of TWINS to eSeva - Orders - Issued Designating Jt. Collectors of 21 Districts (except Hyderabad & Ranga Reddy) as Additional Directors, eSeva eSeva -Replication of eSeva in the Municipalities in the State - sanction of Organization structure at districts covering 21 districts (other than Hyd & Ranga Reddy Districts) IT&C Dept - eGovernance - user charges for services rendered through AP Online - Revised Orders - Issued IT & C Re-designating Director, eSeva, under the administrative control of IT & C as Director, Electronically, Deliverable Services (EDS) and according the status of a separate Directorate as one of the Heads of the Department and appointing Deputy Director (Admin) as

NIL

10.11.2000

NIL

25.08.2001

NIL NIL NIL 15.01.2003 21.11.2003

NIL NIL

02.12.2003 27.02.2004

10

G.O.Ms. No.239 of the IT&C Dept. Dt.16.03.2004

Drawing Officer for Directors, EDS APFC Volume -II - Declaration of Director, eSeva as Head of the Department for exercising Financial Powers - Amendment to Appendix-I and Chapter 11, Article 6 of A.P. Financial Code Volume - II

NIL

16.03.2004

For more GOs by IT&C department ,visit www.ap.gov.in/apgo

Chapter - 7 Categories of Documents held by the Public Authority under its Control [Section 4(1) (b)(v) & v (i)]
7.1 Information about the official documents held by the public authority or under its control.
Category of document Agreements with the Technology Partners and Manpower Agencies Agreements with the departments for providing service eSeva Manual Budget Title of the Document Contracts Contracts Informative Manual Finance Designation and address of the custodian (held by / under the control of whom) DD (Admn) DD (Admn) DD(Fin),DD(RS)and P.M DD (Admn) DD(Fin)

Sl. No. 1 2 3 5

Chapter 8 Arrangement for Consultation with or Representation by the Members of the Public in relation to the Formulation of Policy or Implementation thereof [Section 4(1) (b) viii]

8.1 Describe arrangements by the public authority to seek consultation/participation of public or its representatives for formulation and implementation of policies? S.No. Function/service Arrangements for consultation with or representation of public in relations with policy formulation Arrangements for consultation with or representation of public in relations with policy implementation

NOT APPLICABLE

Chapter - 9 Boards, Councils, Committees and other Bodies constituted as part of Public Authority [Section 4(1)(b)v(iii)]

9.1

Information on boards, councils, committees and other bodies related to the public authority in the following format. Nil

9.2 If minutes of meetings are accessible to the public, describe the procedure as to how to access the minutes: contact point, hours of access, fee structure / cost of access and officer to be contacted. Public can view public documents by visiting the website at http://www.kmbank.ap.gov.in and www.ap.gov.in/apgo for GOs by IT&C department, visit

Chapter - 10 Directory of Officers and Employees [Section 4(1) (b)(ix)]

10.1 Information on officers and employees working in different units or offices at different levels and their contact addresses in the following format (including offices in charge of grievances redressal, vigilance, audit, etc.,)
Sl. No. 1 2 Name of the Office/ administrative unit O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad 34 6 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS Designation Director Dy. Director (Admn) Office Tel : Residence Tel: Fax 040-23352849, 23352595 Fax : 23356650 040-23352849, 23352595 Fax : 23356650 Cell: 8008104601 040-23352849, 23352595 Fax : 23356650 Cell: 8008104605 040-23352849, 23352595 Fax : 23356650 Cell: 8008104606 040-23352849, 23352595 Fax : 23356650 Cell: 8008104602 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, email Dir_eseva@ap.gov.in dydir_admin_eseva@ap.gov.in

Dy. Director (Finance)

dydir_fin_eseva@ap.gov.in

Deputy Director (Rural eSeva) Deputy Director, (Urban eSeva) Vacant Assistant Secretary Vacant Assistant Secretary Asst. Manager Supdt. (Admn) Supdt. (Admn) Supdt. (Finance) Superintendent Vacant Superintendent / PRO

dydir_rural_eseva@ap.gov.in

Dydir_urban_eseva@ap.gov.in

7 8 10 11 12 13 14 15

pro_eSeva@ap.gov.in

(eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 16 17 18 19 20 21 22 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 O/o the Director, EDS (eSeva), Rd No.7, Banjara Hills, Hyderabad - 34 Sr. Assistant Urban eSeva -Section Sr. Assistant Stationary Section. (Incharge) Sr. Asst., Admin Section Computer Operator Computer Operator Computer Operator Vacant Computer Operator

23352595 Fax : 23356650 Cell:9491080003 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 Cell: 040-23352849, 23352595 Fax : 23356650 cell: 040-23352849, 23352595 Fax : 23356650 cell:

District Units:
District Adilabad Ananthpur Chittoor Cudapah Designatio n AO eSeava AO eSeava AO eSeava AO eSeava Contact numbers Cell:9966880008 08554240039/329921 cell:9966880009 0877-2253574, cell: 9966880010 08562-329615, Cell: 9966880011 0883-2432671, cell: 9966880012 08632232762,cell: 9966880013 9966880014 9966880015 0866-2490310, cell:9966880016 324660/274358, Cell:9966880017 9966880018 08455275361/362, cell:9966880019 9966880020 0861-2336748, cell: 9966880021 224749, 9966880022 9966880023 Mail id ao_eseva_adbd@ap.gov.i n ao_eseva_antp@ap.gov.in ao_eseva_cttr@ap.gov.in ao_eseva_kdp@ap.gov.in Office Address of the AO. Eseva, Center, Adilabad eSeva Center, Old Town, Near Kasturba Girl School, Anantapur. Data Center, Municipal Officer premises, Tirupathi - 517 501 Administrative Officer, eSeva, Collectorate Premises, Kadapa -516 001. District Data Center, eSeva, MPL Office Compoound, Rajahmundry. District eSeva center, Naaz Center, Guntur. Dy. Tahasildar, Eligonda Mandal, Karimnagar District. Collector's Officer, Khammam. Administrative Officer, eSeva, IGMS, Vijayawada -10 A.O., eSeva, C/o eSeva Center, M.S.Nagar, Near Rythu Bazar, Kurnool 518 002. eSeva Office, Municipal Office Campus, Mahabubnagar. A.O., eSeva, Sangareddy, Medak District. Eseva center, Nalgonda O/o Project Director, Dist Water Management Agency, Subedarpet, Nellore-524 001. Data Center, Tilak Gardens, Nizamabad 5003003 A.O., Administrative Office, eSeva, Santhapet, Ongole - 523002 Prakasam Dist.

East godavari

AO eSeava

ao_eseva_egd@ap.gov.in

Guntur Karimnagar Khammam Krishna Kurnool

AO eSeava AO eSeava AO eSeava AO eSeava AO eSeava

ao_eseva_gntr@ap.gov.in ao_eseva_krmn@ap.gov.i n ao_eseva_kmm@ap.gov.in ao_eseva_krn@ap.gov.in ao_eseva_krnl@ap.gov.in

Mahaboobnagar Medak Nalgonda Nellore

AO eSeava AO eSeava AO eSeava AO eSeava

ao_eseva_mbnr@ap.gov.in ao_eseva_mdk@ap.gov.in ao_eseva_nlgd@ap.gov.i n ao_eseva_nlr@ap.gov.in

Nizamabad Prakasam

AO eSeava AO eSeava

ao_eseva_nznm@ap.gov.in ao_eseva_pkm@ap.gov.in

Srikakulam Visakhapatnam Vizianagaram

AO eSeava AO eSeava AO eSeava

9966880024 2563721, Cell:9966880025 236947, cell:9966880026 0870-2511210, Cell:9966880027 Cell:9966880028

ao_eseva_vspm@ap.gov.in ao_eseva_vznm@ap.gov.in

Warangal

AO eSeava

ao_eseva_wgl@ap.gov.in

West Godavari

AO eSeava

Ao_eseva_wgd@ap.gov.i n

Superindentend, DSection, Collector's Office, Visakhapatnam. K.V.Ramanamurthy, Superindentend, DSection, Collector Officer, Vizianagaram. Dy. Tahsildar(CS), Chital O/o District Supply officer, Collectior office Complex, Warangal. Eseva Data Center, West Godavari.

Chapter 11 Monthly Remuneration received by Officers and Employees,

including the System of Compensation as provided in Regulations [Section 4(1)(b)(x)] 11.1 Monthly remuneration and compensation structure for Officers and employees in the following format:
S.No Designation Monthly Remuneration including its composition 19267 21903 Vacant Vacant 26028 23802 25251 24526 Vacant 25998 23097 11499 Vacant 14458 System of Compensation to determine Remuneration as given in regulation Rs. Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch

01 02 03 04 05 06 07 08 09 10 11 12 13 14

Deputy Director Deputy Director Assistant Secretary Assistant Secretary Superintendent Superintendent Superintendent Superintendent Superintendent Assistant Manager Senior Assistant Senior Assistant Senior Assistant Computer Operator

15 16 17

Computer Operator Computer Operator Computer Operator

16829 16829 Vacant

Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch Through Government Salary paid at PAO, A.P. Secretariat Branch

Chapter 12 Budget Allocated to Each Agency including Plans etc.

[Section 4(1)(b)xi]
12.1 Provide information about the details of the plans, programmes and schemes undertaken by the public authority for each agency.
Plan / Programme / Scheme/ Project / Activity/ Purpose for which budget is allocated 1. Plan Budget for eSeva 2. Non Plan Budget for eSeva Total Proposed Plan Expenditure in Rs. Lakhs during 2008-09 5,46,40,000 1,1867,000 6,65,07,000 Expected Outcomes Report on disbursements made or where such details are available (website, reports, notice boards etc.) Does not arise Does not arise

Agency

EDS

12.2

Provide information on the budget allocated for different activities under different Programmes / schemes/ projects etc. in the given format: Plan / Programme/ Scheme/ Project / Activity/ Purpose for which budget is allocated 1. Plan Budget under eSeva 2. Non Plan Budget for eSeva Total: Amount Released last year 2007-08 Budget allocated current year 2008-09 Remarks

Agency

5,46,40,000 1,44,33,000 6,90,73,000

5,46,40,000 1,18,67,000 6,65,07,000

EDS

Chapter-13 Manner of Execution of Subsidy Programmes [Section 4 (1) (b)xii]

13.1 Describe the activities/programmes/schemes being implemented by the public authority for which subsidy is provided.

NOT APPLICABLE
13.2 Provide information on the nature of subsidy, eligibility criteria for

accessing subsidy and designation of officer competent to grant subsidy under various programmes/schemes. Name of programme/activity Nature/scale of Eligibility criteria for subsidy grant of subsidy

NOT APPLICABLE
13.3 Describe the manner of execution of the subsidy programmes. Name of programme/activity Application Procedure Sanction Procedure

NOT APPLICABLE

Chapter -14 Particulars of Recipients of Concessions, Permits or Authorization Granted by the Public Authority
14.1 Provide the names and addresses of recipients of benefits under each programme/scheme separately in the following format. Institutional Beneficiaries Name of programmes/scheme: Sl.No. Name & address of Nature/quantum of benefit recipient institutions granted

NOT APPLICALBE
Name of Programmes / scheme: Sl. No. Name & address of recipient institutions Nature/quantum of benefit granted

NOT APPLICALBE
Individual Beneficiaries Sl. No. Name & Address of recipient beneficiaries Nature/quantum of benefit granted

NOT APPLICABLE
Name of Programmes/scheme: Sl. No. Name & address of recipient institutions Nature/quantum of benefit granted

NOT APPLICALBE

Chapter - 15 Information Available in Electronic Form [Section 4(1) (b)x(iv)]

15.1 The details of information related to the various schemes of the department which are available in electronic formats. (Floppy, CD, VCD, Web Site, internet etc)
Electronic format Websites Description (site contents or title address / location where available etc.,) www.esevaonline.com www.kmbank.ap.gov.in Designation and address of the custodian of information (held by whom?) This website is maintained by the M/s SPANCO Tele Systems ltd., Director, EDS(eSeva)

15.2 Describe particulars of facilities available to citizens for obtaining information including the working hours of a library or information center or reading room maintained for public use where information relating to the department or records / documents are made available to the public. Library is maintaining for internal purpose. Public can get the information or record accordingly to the provision of RTI Act.

Chapter 16 Particulars of Facilities available to Citizens for Obtaining Information [Section 4(1) (b) xv]
16. l Particulars of information dissemination mechanisms in place / facilities available to the public for accessing of information.

Sl. No.
1

Facility
Notice Board

Description (Location of Facility/Name etc.)

In all eSeva Centers Director, EDS Office

Details of Information made available

1. The name of the Services provided by eSeva Information about Public announcement, Notification, Tenders and Meetings. Necessary announcements of the important information about eSeva centers, functioning. Introduction of new services 1100 Toll Free Parishkaram Call Center for getting information Studying material for internal use Information regarding citizen services Information regarding Public documents, Pendency of office files

News Paper Reports

3 4 5 6

Information Counter Office Library Websites Other Facilities (name)

Parshkaram Call Center Director, EDS(eSeva) www.esevaonline.com www.kmbank.ap.gov.in

Chapter 17 Names, Designations and other Particulars of Public Information Officers [Section 4(1)9b) xvi]
17.1 Contact information about the Public Information Officers and Assistant Public Information Officers designated for various offices/administrative units and Appellate Authority/Officer(s) for the public authority in the following format.
Public Information Officer(s) S. No. 1 Name of office/administrative unit Directorate, EDS (eSeva) Name & designation of PIO Sri N. Madhusudan Reddy, Deputy Director (Admn) (Incharge) Name & designation of APIO Sri T. V. Subbarao PRO Jurisdiction of Appellate Officer (offices/administrative units of the authority) Sri Suresh Chanda I.A.S. Director

Assistant Public Information Officer(s) S. No. 1 Name of office/administrative unit Directorate, EDS (eSeva)

Appellate Authority S. No. 1 Name Designation & Address of Appellate Officer O/o the Director, EDS MCH Ward Office, Road No: 7, Banjara Hills, Hyderabad - 500034.

Chapter 18 Other Useful Information [Section 4(1) (b) XVII)

,

18.1 Please given below any other information or details of publications which are of relevance or of use to the Citizens. 1. Information and files of EDS (RCS) are available in website http://www.kmbank.ap.gov.in 18.2 You may mention here information of your department which is excluded under section 8(1) of the Act and/or under Rules of the State Government as guidance to the public seeking information. Personal information of staff, Third party information held by EDS Place: Hyderabad Date: July 2008 Department: EDS, IT&C department (Note): Information provided in these chapters should be updated from time to time and revised date should be mentioned.