Code No.

QMS/

SURVEY OF QUALITY MANAGEMENT SYSTEMS

BACKGROUND Gujarat is fast emerging as a rapidly developing state of India. Industrial production is increasing and exports are also growing. It is well accepted fact that quality of products and services play significant role in (a) growth of business, (b) increase in exports and (c) developing global competencies of industries. It is equally important to know the problems and challenges faced by industries in management of quality. Given this background, Ahmedabad Management Association (AMA) has initiated this Survey on Quality Management Systems in the industries of Gujarat. It is expected that findings of the Survey will be useful to small, medium and large industrial units in developing/improving efficient quality management systems that will further help in business development, growth in exports and in building global business competencies. This questionnaire is being given to you as a part of the above stated Survey. Most of the questions have multiple choices and you have to indicate your answer by putting a mark in the appropriate box. Kindly provide the required information fully and truly. We assure you that your responses will be treated as confidential; and will be used for this Survey only.

QUESTIONNAIRE
PART A DEMOGRAPHIC PROFILE 1. Unit (Card) (a) Name of the Company_________________________________________________ (b) Address ____________________________________________________________ (c) E- mail: ____________________________________________________________ (d) Web Site: (i) (ii) Yes. Specify _______________________________________ No.

(e) Contact No: Landline: __________________ Mobile: ______________________ (f) Respondent name: ____________________________________________________ (g) Department/Division: _________________________________________________ 2. Nature of Business of the Unit (a) Manufacturing (b) Non-manufacturing 3. Type of Ownership: (a) Ownership Criteria: (i) Proprietorship (iii) Pvt Ltd (ii) Partnership (iv) Public Ltd Specify Products____________________________________________ Specify Services__________________________________________

(b) Criteria of Origin: (i) Indian (ii) Foreign (iii) Joint Venture between Indian & Foreign Promoters 4. Do you export your products? : (a) Yes. We export directly. (b) Yes. We export indirectly through an export house. (c) No. But we would like to start exports in future. (d) No. Export is not our priority at present.

PART B ORGANIZATION FOR QUALITY MANAGEMENT 5. Do you have a separate quality department or laboratory in your organization? (a) Yes. The department is called (i) Quality Assurance Department (QAD) (ii) Quality control Department (QCD) (iii) Quality control Laboratory (QCL) (iv) Any Other? Specify ___________________ (b) No.
6. How many members are there in the quality team? (a) In H.O: No of Persons ___________ (b) In Factory: No of Persons _________ (c) In other place: No of Persons _______

(d) I have no idea

7. Which is the top level unit in your organization, from where quality is managed?

(a) Head Office (c) Regional Office (e) In three above

(b) Plant/Factory (d) In both (Specify) ______________

(f) any other (Specify) ______________

8. What is the designation of the head of Quality Department? (a)

Quality Control Manager

(b) Quality Control Supervisor

(c) Any Other (Specify) _________________ (d) I have no idea

9. Where does the Quality Head operate from? (a) Head Office

(b) Plant/Factory (d) I have no idea

(c) Both

10. Whom does Quality Head report to? (a) Plant/Factory Manager

(b) CEO (d) Managing Director (e) Any other

(c) General Manager

11. Who reports to Quality Head?

(a) Laboratory Supervisor (b) Other (Specify) ___________

(b) Deputy Manager (QC)

PART C

SCOPE OF QUALITY MANAGEMENT

12. When in the purchasing process, how is the quality of material tested? (a) Material specifications are decided before placing the order

(b) Supplier is briefed while placing the order (c) Customer supervises while the order is being placed (d) Stores staff inspects the quality against specifications at the time of receiving material and prepares inspection reports (e) Any other, Specify _____________ (f) Not Applicable
13. When in the production process, is the quality of product tested?

(a) Quality specifications are provided by shop floor persons at the time of preparing material requisition (b) Stores staff verifies the actual specifications against the requisition at the time of the issue of material (c) There is on-line quality check for 100% production (d) Prescribed samples are drawn and tested at shop floor by quality staff (e) Prescribed samples are drawn and tested in QC laboratory (f) Any other, Specify ____________ (g) Not Applicable
14. When in the packing process, is the quality of product tested?

(a) Packing quality specifications are provided (b) There are on-line quality checks (c) Quality is checked against specifications at the end of packing process

(d) Any other, Specify ____________ (e) Not Applicable 15. When in the dispatch & transportation process, is the quality of product tested? (a) Specifications are developed for loading-unloading, handling and delivery of packages

(b) Dispatch/transport section prepare reports on quality instructions (c) Any other, Specify ____________ (d) Not Applicable
16. How is the quality monitored in after-sales-service operations? (a) Quality specifications also cover after-sales-service stage

(b) Reports prepared after the after-sales-service operations include Quality-related aspects (c) Any other, Specify ____________ (d) Not Applicable 17. Mechanism to plan, review and monitor performance of quality management function. (a) Quality policy has being developed and disseminated throughout the organization Yes No

(b) Guidelines are provided to each section for monitoring quality in their respective operations Yes No

(c) Instructions are issued from time-to-time to various sections to monitor quality in their respective operations Yes No

(d) Quality budget is prepared as a part of budgeting exercise Yes No

(e) Manual has been prepared for quality procedures and documentation Yes No

(f) Formal reports are prepared in various sections and used in quality management Yes No

(g) Performance in quality is included as a part of performance measurement & evaluation

Yes

No

(h) Any other, Specify ____________ 18. Do the following executives have any role in quality management?
(a) Managing Director (b) CEO (c) General Manager (Production) (d) Factory/Plant Manager (e) Production Supervisor (f) Shift Supervisor

Explain__________________________________ Explain _________________________________ Explain _________________________________ Explain _________________________________ Explain _________________________________ Explain _________________________________

(g) Any other, Specify: _____________________________________________________ 19. In addition to purchase, production and after-sales support; where else is quality managed in

plant/factory in a formal way? Describe:

(a) Maintenance Workshop (b) Design Section

______________________

__________________________

(c) Any other, Specify: _________________ (d) Not Applicable PART D

GENERAL
20. Which of the following concepts and tools in quality management have been tried in your organization? (a) Quality circles (c) Six Sigma (b) Total Quality Management (TQM) (d) Kaizen

(e) Any other, Specify _____________________ (f) Not Applicable

21. Has your organization obtained quality certification from any national/international agency/authority?

(a) Yes. (b) No.

Specify _______________

22. Is your organization a member of any professional body of quality management? (a) Yes

Specify _________________

No

23. What improvements are possible in the following aspects of QMS?

(a) Procedures and Documents Yes No can not say

(b) The staff in quality control functions Yes No cannot say

(c) Technology & equipments used in Quality Control Yes No cannot say

24. Does your organization take help of quality management consultants? (i)
(ii)

Yes, we take help of full time consultants Yes, we take help of part time/ assignment based consultants No I have no idea

(iii) (iv)

THANK YOU