Telecoms Academy Telecoms Training 2012

www.telecomsacademy.
com
Part of
TELECOMS
TRAINING 2012
DEVELOPING DYNAMIC PEOPLE THROUGH EFFECTIVE TRAINING
Effective, detailed, well delivered! Absolutely the most specic, hard hitting and to the point telecoms training I have received.
TO, ERICSSON
Your guide to the best business and technology programmes for the telecoms industry Extensive Training Portfolio
Faculty of Telecoms Business
Advanced Telecoms Management Series Commercial Aspects of Telecoms Leadership Programmes Telecoms Business Skills
Faculty of Technology and Engineering

School of LTE and Advanced Communications Telecoms Foundation Programmes Technologies Explained In-Depth Engineering Training
Distance Learning
Certicate and Diploma Programmes Covering all aspects of Mobile, Fixed and Converged telecoms
Why choose Telecoms Academy?

Established over 10 years ago Telecoms Academy has been delivering industry leading telecoms technology and business programmes to operators, vendors, service providers and regulations across the world. Were relied upon to build key knowledge, condence and competencies in staff from across all functions within the telecoms ecosystem.
Our Training Portfolio

Constantly updated and refreshed, our portfolio of over 50 training programmes has been designed to meet the ongoing development needs of those working in a variety of roles within the industry from new starters in a non-technical role to senior managers requiring management training to engineers needing in-depth technical training. Our portfolio is split into the following faculties:
Part of Informa Telecoms & Media

Informa Telecoms & Media delivers strategic insight, key market data and forecasts. Weve been helping our clients make better business decisions for more than 25 years. Our aim is to be accessible, responsive and connected both to markets we serve and our clients business goals. With a global team of 65 analysts in nine research ofces around the world, Informa Telecoms & Media offer pragmatic advice to the leading global operators and builders of communications infrastructure. These analysts are informed, objective and ready to apply practical real world experience to your business challenges and opportunities. As part of Informa Telecoms & Media the Telecoms Academy has access to this up-to-date telecoms market research and analysis available from Informa Telecoms & Media. We incorporate this information into our training programmes where relevant to ensure that technology and market developments are put in the context of wider industry trends. This information you will not get from other training providers.
Faculty of Telecoms Business Business programmes tailored specically to the telecoms industry that deal with a wide range of commercial, business and management issues. Faculty of Technology & Engineering Covering a multitude of technologies these programmes range from foundation courses and technology overviews for nontechnical staff to in-depth training which is ideal for engineers and technical managers. Distance Learning Our Distance Learning programmes offer an excellent opportunity to expand your knowledge, each allowing a good degree of specialisation.
In addition to our standard training courses were also experienced in creating bespoke courses for client companies.
The Telecoms Academy Trainers

Our major strength is our dedicated team of highly experienced trainers, each of whom train across a wide range of programmes. Their versatility means they can deliver training at all levels and can make complex technology issues accessible to non-technical staff as well as deliver in-depth engineering training. Our business trainers are specialists in their eld, enabling them to address the key issues affecting the telecoms industry today.
PACE Enabled Training

Our programmes are PACE Enabled a training method that optimises both training value and student engagement. It delivers highly efcient competency development that is focused squarely on practical application in the work place. It is simple in concept and comprises four key elements: Preparation Pre-course preparation in order to hit the ground running Application maximise both training value and student engagement Consolidation Post-course continuing competency development and support Experience An outstanding end-to-end training experience
Effective, detailed, well delivered! Absolutely the most specic, hard hitting and to the point telecoms training I have received. TO Ericsson I was really enlightened. I liked how different topics were introduced and then developed. I would strongly recommend that our HR team sponsor more students on this course. KM, Net*One
Booking line: +44 (0)20 7017 5514 Email: training@telecomsacademy.com Web: www.telecomsacademy.com
Contents
In-House Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 The Telecoms Virtual Campus . . . . . . . . . . . . . . . 5 Train with condence with University accredited programmes . . . . . . . . . . . . . . . . . . . . . 5 Distance Learning . . . . . . . . . . . . . . . . . . . . . . . . . 6
Why study by Distance Learning? Key benets
School of LTE & Advanced Communications . . . . . . . 14 LTE Explained

LTE Technical Overview LTE/SAE Evolved Packet Core E-UTRAN: Architecture & Protocols Informa Certied LTE Radio Planning Professional Informa Certied LTE Radio Planning and Optimisation Professional HSPA+: A Technical Overview Enabling Secure Service Delivery on Advanced Networks Backhaul for HSPA & LTE Networks Informa Certied Backhaul Planning & Dimensioning for HSPA & LTE NGN & Convergence Technologies IMS for LTE Informa Certied Advanced Core Network Planning Professional
Distance Learning Series . . . . . . . . . . . . . . . . . . . . . . . . . 6 Foundation in Telecoms

Diploma in Modern Telecoms Diploma LTE & Advanced Communications Diploma in Telecoms Business Alternative programme options Integrated Foundation and Diploma Programmes Diploma Bridging Course
WiMAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 WiMAX Explained

WiMAX Forum RF Network Engineer Certication Boot Camp WiMAX Forum Core Network Engineer Certication Boot Camp
Faculty of Telecoms Business . . . . . . . . . . . . 8

Advanced Telecoms Management Series . . . . . . . . . . . 8 Telecoms Mini MBA
Effective Telecoms Strategies Advanced Business Diploma Customer Focus in Telecoms Advanced Business Diploma LTE Focus Advanced Business Diploma
2G & 3G Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Mobile Networks Explained

GSM Air Interface GSM/GPRS Infrastructure & Operations GSM, GPRS & EDGE Explained UMTS Infrastructure & Operation 3G & 3.5G Explained
Commercial Aspects and Leadership in Telecoms . . . 10 Regulation and the Impact of Technology and Economic Realities
Finance for Telecoms Professionals Leadership in the Telecoms Environment Teams that Drive Change Creating Paradigm Shift in Telecoms Developing Protable Market Segments in Telecoms
Applications, Content, Media and Service Control . . . 19 Mobile Applications & Ecosystems
OSS/BSS 3G Radio Planning W-CDMA Air Interface Mobile Video & TV Technologies Internet Television & IPTV Near Field Communications (NFC) SS7 & SIGTRAN in Modern Networks IN & CAMEL (with Prepaid)
Marketing in Telecoms . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Foundation in Marketing

Marketing Strategies in Telecoms Telecoms Market Analysis & Evaluation Pricing, Bundling & Charging Strategies for Telecoms Customer Engagement in Telecoms Beyond CRM: 360 Customer Experience Management in Telecoms Customer Focus in Telecoms Advanced Business Diploma
IP in Telecoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 IP in Modern Networks

Datacoms for the Telecoms Professional IMS for LTE Internet Television & IPTV Voice over Internet Protocol (VoIP) Technology & Applications Informa Certied Advanced Core Network Planning Professional Multiprotocol Label Switching (MPLS)
Faculty of Technology and Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telecoms Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Introduction to Modern Telecoms
Mobile Networks Explained IP in Modern Networks Telecoms Foundation Technology & Business
The Telecoms Academy Training Team. . . . 23 Our Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
All enquiries and In-house training: +44 (0)20 7017 4144
CONTENTS
In-House Training
The Informa Telecoms Academy has worked with countless companies to deliver bespoke in-house training programmes. Well take time to understand your requirements, youll work with a dedicated Account Manager and one of our specialist training team to ensure that we deliver your prefect training programme. An in-house training programme from Informa Telecoms Academy ensures you get a course that precisely matches your organisations needs, presented by a rst-rate training organisation, with access to all the latest industry information and news, and at a location and time of your choice. Choose one of our highly regarded existing courses outlined in this brochure, or work with one of our experienced training professionals to produce a bespoke course designed specically for your business.
Heres what training managers whove worked with us have had to say:
I certainly enjoyed the programme. I found that the whole programme was extremely well thought-out and carefully organised. The modules were very stimulating and thought provoking. The trainers were very knowledgeable, highly competent and experienced. They handled questions very well and successfully engaged and involved all the participants. It was a challenging and amazing experience. I do recommend this programme to everyone. Superb. HS, SyriaTel The strong cooperation with Informa Telecoms Academy and the quality delivered at Atos Origin University telecoms Faculty is outstanding. The effect of this course resulted in real business opportunities.
HP, Atos Origin
Why choose in-house training from the Telecoms Academy?

Dedicated account managers wholl work with you throughout the process and be your rst point of contact Expert trainers our team of highly experienced versatile trainers have the knowledge and experience to deliver a highly valuable learning experience Fully customisable course content work with us to develop the training course to match the exact needs of your business and your staff. The modular course structure allows for fast customisation when required Unique industry research where appropriate, our courses include market analysis from Informa Telecoms & Medias team of industry leading researchers and analysts The most efcient way to train your staff at the time and location of your choice to ensure minimal disruption to your organisation Flexible delivery options with a range of instructor led, distance learning and virtual classroom formats available you can build a blended solution to maximise training effectiveness PACE Enabled Training all our in-house training courses are PACE Enabled ensuring that each contains the following elements Preparation; Application; Consolidation; and an outstanding end-to-end training Experience Competency Development Journal (CDJ) The Competency Development Journal can be used to ensure you consolidate the learning and apply it directly to your own organisation and role. The CDJ is an on-line programme of additional learning, consolidation and reection that lasts for 8 weeks, covering the ve major competency areas.
The programme was magnicent, the feedback from our staff was positively overwhelming! TA, Mobily
We train some of the biggest companies in the telecoms industry

Aepona Airtel Alcatel Atos Origin British Telecom Cosmote Dialog Ericsson Etisalat Faroese Telecom Fastlink Globitel Harris Stratex Hewlett-Packard ING Bank Intel INWI Jawwal KPMG Microsoft Mobiltel Mobily Morgan Stanley Motorola MTN Nokia Siemens Networks Nortel Optimus Oracle PalmOne Saudi Telecom Sony Ericsson Sun Microsystems TRA Bahrain Turkcell Ufone Viva Vodacom Vodafone Intracom ITS Zain
See back page of this brochure for more of our past clients.
The Telecoms Virtual Campus

Overview
The Telecoms Virtual Campus is our on-line learning and development portal designed as a single point of reference for training within the Telecoms Industry. The Virtual Campus has been developed to provide access to an outstanding library of information and wide range of resources that help build knowledge, competencies and condence in support of your studies and give you unique insight into the industry. Visit: www.telecomsvirtualcampus.com.
The Knowledge Centre

Within the Telecoms Virtual Campus, the Knowledge Centre offers access to key information collated and supplied by Informa Telecoms Academy, including the key and most relevant points of analysis, news and reports from Informa Telecoms & Media. Knowledge Centre resources include: Daily news from telecoms.com The latest research notes from Informa Telecoms & Media White Papers Webinars and videos from Telecoms Academy and Informa Telecoms & Media
Virtual Classroom
The Virtual Classroom is our tool for delivering online training to our students, providing you with a dynamic environment in which trainers and students can discuss and explore ideas, course work and exercises. Enter the virtual classroom to experience a wide range of enhanced interactive learning tools: Train together with an instructor online and in real time Each tutorial will include trainer presentations, group discussions as well as question and answer sessions Have your questions answered instantly Network with other students interacting and sharing experiences and ideas
Contact us to discuss how we can deliver training to you via the Virtual Classroom.
Train with condence with University accredited programmes

In partnership with
Distance Learning
Qualify for a University Certicate from the University of Derby by successfully completing a combination of Distance Learning programmes from Informa Telecoms Academy. Students have the option of completing either a standard Integrated Programme (Foundation in Telecoms plus one Diploma Level programme) or an extended Diploma programme (comprising a Diploma level programme plus three additional modules). See page 6
Subject to approval in October 2011
Enhance your career with a formally recognised University qualication

Informa Telecoms Academy have partnered with the University of Derby who are in the process of accrediting our Advanced Telecoms Management Series and Distance Learning programmes. Successful completion of any of these training programmes will earn you university credit points. Earn enough credit points and complete a work based project and you will be awarded a recognised university qualication.
About University of Derby Corporate

The University of Derby Corporate (UDC) is the Business to Business division of the University of Derby. UDC are working with a wide variety of organisations to develop and deliver work based learning programmes and accredited qualications that support organisational improvement in areas such as customer service, innovation, leadership and management. Combining academic rigour and commercial experience, the University of Derby Corporate develop relevant and robust solutions that enable businesses to achieve progress through people. For full details of these schemes contact us on: +44 (0)20 7017 4144 or email: training@telecomsacademy.com.
Advanced Telecoms Management Series

The Advanced Telecoms Management Series, including the best selling Telecoms Mini MBA is undergoing accreditation by the University of Derby. Successfully complete any two Advanced Telecoms Management Series programmes along with a work based project, using the Competency Development Journal, and you will be awarded a Post Graduate Certicate in Advanced Telecoms Management. See page 8
IN-HOUSE TRAINING
Distance Learning
Distance Learning Series
Why study by Distance Learning?
The suite of comprehensive Distance Learning programmes offered by the Informa Telecoms Academy provides the opportunity to rapidly build your competencies over a range of different competency areas, ensuring you gain maximum value whether you are looking for a comprehensive overview, or one of the optional specialist modules. The exible study options ensure you progress rapidly with a range of interactive resources and study support available to keep you engaged. You can t your studies around your current job role, deciding where and when you want to study, and if you travel, you can take the materials with you to continue studying, making good use of travelling time. If you change company, inform us of your change of address and the advantages of distance learning continue. 5 Regular webinars are provided, covering the latest technologies, business processes and industry developments with real subject matter experts who thoroughly understand the topics and their relevance to the industry 6 Each course has been developed specically by the Telecoms Academy with input from the Informa research teams to ensure the courseware is relevant to you and your organisation, and is stimulating and engaging 7 You will have full tutor support throughout your studies tutors are all industry experienced training professionals who are there to help and advise when needed
In partnership with
Key benets
1 The courses are examined and qualications awarded by the biggest global provider of research, intelligence, events and training to the telecoms industry 2 Flexible modular course structure allows you to study subjects most relevant to you and your business allowing you to create an individual programme 3 You decide where and when to study and then set your own pace 4 Through our mix of learning delivery methods and on-line support, we keep you fully engaged and progressing to ensure you meet the required standard
Gain a University Certicate from University of Derby

These courses are currently undergoing accreditation from University of Derby Corporate (subject to nal approval in October 2011) if you successfully complete these programmes youll be awarded University credit points towards a recognised University qualication. Youll have the opportunity to upgrade your studies to qualify for a recognised University Certicate by combining the credit points from your Diploma with those gained by completing three additional modules (for a small additional fee), to be awarded a University Certicate (Level 4).
Foundation in Telecoms
3 MONTH COURSE
The Foundation in Telecoms will benet those looking to start a career in the telecommunications industry, or those looking to consolidate their existing knowledge in order to lay a rmer foundation in their chosen career. It is especially suitable for graduates looking to take the rst step towards a career in communications. Those who choose to take the exam will be awarded a certicate on successful completion. Course Modules Telecoms Industry and Business Environment Telecoms Technologies Telecoms Customer Proposition (Services, Marketing, Branding)
technical issues surrounding convergence, and through the modular structure, allows for a good degree of specialisation in mobile, converged and xed networks. It provides an ideal framework for advanced study bringing together a comprehensive array of topics in an integrated training package. Core Modules (The following modules are mandatory) Modern Telecoms Enabling Technologies Service Delivery Telecoms Business Models
Specialist Modules (Students select two of the following) Access Network Technologies Core Network Technologies Media Delivery and Advanced Services Digital Television and IPTV OSS, BSS and Billing Marketing Next-Generation Services Operating Effectively in Telecoms Advanced Radio Advanced IP Security and Fraud Prevention
Diploma in Modern Telecoms

6 MONTH COURSE
The Diploma in Modern Telecoms course would benet those looking to enhance their knowledge of Modern Telecommunications in general; or to build on specic areas of expertise by broadening their experience and knowledge base, whilst looking at chosen specialist areas in detail. The programme gives a more detailed analysis of the market and
Distance Learning
Diploma LTE & Advanced Communications
6 MONTH COURSE
Diploma in Telecoms Business

6 MONTH COURSE
This programme would suit anyone in the telecommunications industry who requires a detailed understanding of the LTE concept, the challenges in its deployment and an insight into the current market position. The programme is designed to give you a detailed understanding of Long Term Evolution, and through its modular structure allows for a good degree of specialisation and allows you to tailor your programme to suit you and your organisations needs. Core Modules (The following modules are mandatory) Introduction to LTE and 4G Wireless The LTE Air Interface Services and Applications for LTE The LTE Core Network (Evolved Packet Core)
Those who need a thorough grounding in telecommunications business as part of their job function, or those who have specialist knowledge in a specic area of telecommunications (business or technology), and wish to contribute and communicate more fully and effectively with the wider business. It is suitable as part of an in-house training programme or an individuals learning and competency development plan giving them the condence to better innovate and build value for the organisation. The Diploma in Telecoms Business Distance Learning programme is also ideal for those who have recently taken on a new post (or are new to the company) and need to develop knowledge and competency in a exible and comprehensive way, including recent graduates. Core Modules (The following modules are mandatory) Telecoms Business Environment Finance for Telecoms Professionals Marketing Communications Services Operating Effectively in Telecoms
Specialist Modules (Students select two of the following) LTE Radio Network Planning IP-based Core Network Dimensioning Service Delivery and the IMS Trafc Engineering, QoS and MPLS in IP Networks Operating Effectively Marketing Next Generation Services WiMAX and other non-3GPP Access Technologies Project Management in Telecoms Digital Television and IPTV Finance for Telecoms Professionals
Specialist Modules (Students select two of the following) Telecoms Technologies Project Management in Telecoms Customer Engagement and Branding in Telecoms Future Business Models for ICT Players Customer Relationship Management in Telecoms Sales and Value Chain Management Budgeting and Forecasting in Telecoms Access Network Technologies Digital Television and IPTV OSS, BSS and Billing
ALTERNATIVE PROGRAMME OPTIONS

Integrated Foundation and Diploma Programmes
9 MONTH COURSE
Diploma Bridging Course

3 MONTH COURSE
Students who sign up for the Foundation in Telecoms programme intending to move onto one of the three Diploma programmes can now take advantage of Telecoms Academys fully integrated programmes. The programmes incorporate the full Foundation in telecoms course plus an additional ve from your chosen Diploma programme (two mandatory and three from the specialist modules above). These are nominally nine month courses with an additional 4-6 weeks examination and preparation time required.
Students who have successfully completed the Foundation in Telecoms or the Telecoms Academy Certicate in Mobile Communications may wish to continue studying with the Telecoms Academy to progress to the Diploma courses. It is possible to obtain a Diploma by completing a Diploma Bridging Course, by studying two mandatory modules and choosing a further three from the list of optional modules. This is a ve month course with an examination one month after studies have been completed. The successful student will be awarded the full Diploma on completion. (For previous Certicate students please call to check for options available).
The material is of the highest quality, well packaged and most relevant to the topic. Instructors are all very competent and suitably informed of telco dynamics within their respective elds. EJ, MTN
Fully Endorsed by the GSA

These programmes are fully endorsed by GSA The Global mobile Suppliers Association. GSA is the representative organisation for GSM/3G suppliers, representing over 80% of GSM/3G market share globally. Discounts are available for GSA members please call us on +44(0)20 7017 4144 for more details.
DISTANCE LEARNING

Advanced Telecoms Management Series
The Advanced Telecoms Management Series is an integrated series of advanced business programmes designed to meet the learning development needs of forward looking telecoms professionals and organisations. Over 3,500 mid to senior managers, future managers, specialists, identied talent and directors from a variety of functions from leading operators, vendors, service providers and regulators worldwide have beneted from attending an Advanced Telecoms Management Series Programme.
Mid to Senior Managers
Future Managers
Specialists
Identied Talent
Telecoms Professionals may take any Programme or combination of programmes
Telecoms Mini MBA

(5 Days)
Strategy & Business Corporate Finance Technology Leadership & Management Marketing & Customer Focus
Effective Telecoms Strategies Advanced Business Diploma (5 Days)

Developing Effective Strategies The Changing Business Environment Competitive Advantage Finance & Strategy Risk & Scenario Planning
Customer Focus in Telecoms Advanced Business Diploma (5 Days)

Advanced Marketing The Changing Customer Requirements CRM and CEM Branding & Marketing Comms Customer Focus & ROMI
LTE Focus Advanced Business Diploma (5 Days)

Building the Business Case Technology Options Assessing Costs & Business Models Managing Implementation Maximising ROI
Comprehensive Competency Development
Focusing on Strategy Development
Focusing on the Customer
Focusing on Business Implementation
(Optional) Competency Development Journal
Why attend an Advanced Telecoms Management Series programme?

Join thousands of top Industry Professionals who have already taken an Advanced Telecoms Management Programme signicantly improving their contribution to their own business, as well as greatly beneting their own career development Complimentary Telecoms Industry Outlook report covering hot topics and major issues affecting the industry Competency Development Journal (optional) ensures the learning is APPLIED to your own role and your own organisational context (Comprising of additional on-line modules and competency development tasks, to be completed within two months of the programme end date) Post-course support provided as standard ensuring key personnel have the resources to maximise their competency development, via: Telecoms Virtual Campus, providing a wide range of training, information and intelligence resources from Informa Telecoms Academy and the Informa Telecoms & Media Research Team On-going access to trainers and experts via Linked-In, or direct via email
Excellent networking opportunities discuss issues and explore ideas with like-minded professionals both throughout the programme and as part of the Alumni group
In partnership with
Enhance your career with a formally recognised University qualication

The Advanced Telecoms Management Series, including the best selling Telecoms Mini MBA is undergoing accreditation by the University of Derby. Successfully complete any two Advanced Telecoms Management Series programmes along with a work based project, using the Competency Development Journal, and you will be awarded a Post Graduate Certicate in Advanced Telecoms Management. Contact us for full details.
Hardcopy and softcopy (colour) fully illustrated course notes provided Locations and times to suit you an extensive public schedule ensures training is provided in different locations worldwide on a regular basis
Valuable programme for all senior and middle managers in the telecoms industry. A must! VS, MTN Its an excellent course, especially for non-technical staff. AL, Mobily

Telecoms Mini MBA
5 DAY COURSE
Customer Focus in Telecoms Advanced Business Diploma

5 DAY COURSE
This programme is highly participative, focusing on real business, technology and industry issues. It is designed to give participants a critical understanding of the key competency areas required for organisational and individual success within the modern telecommunications industry. It enables participants to make more informed and commercially viable strategic decisions, or to contribute more effectively to value creation within their own organisation. The programme is made up of modules covering ve main competency areas, as well as a comprehensive business simulation that runs throughout the programme: Telecoms Business Environment and Strategy Emerging Technologies Finance in Telecoms Leadership & Management Customer Focus / Marketing
The revolution in the provision of communication technologies, services and applications is placing severe pressure on service providers ability to deliver what customers value protably, and to establish a viable long-term competitive business position. Marketing telecommunications services is no longer about selling technology. Communications service providers need to develop a very deep, multi-dimensional relationship with their current and future customers and understand how the revolution in the wider communications environment is changing customers behaviour, value requirements and satisfaction drivers. Organisations that fail to place the customer at the very centre of all their activities will fail to achieve this kind of relationship and will lose ground. The ve day, interactive programme is designed for managers who need to develop a thorough understanding of the customer and customer-centricity in the wider context of the communications industry. It provides the tools to help communications organisations and their partners to assess where, when and how to become more customer-centric and to use customer focus as the basis for improving overall organisational efciency and effectiveness. The programme focuses squarely on the customer, including: Advanced Marketing Changing Customer Requirements CRM & CEM Branding & Marketing Communications Customer Focus & ROMI
Effective Telecoms Strategies Advanced Business Diploma

5 DAY COURSE
The rapidly changing landscape of modern communications presents major challenges for the future positioning and sustainability of traditional and new entrant players. This programme has been designed to enable mid-senior managers, future managers, and specialists in telecommunications and related industries to develop effective telecom business strategies equipping them to steer their organisations more effectively through a high risk environment. This demanding and comprehensive programme gives participants the tools to undertake a solid strategic analysis and critical appraisal of the wider communications industry based on industry data provided by the Informa Telecoms & Media research team. Participants anticipate likely changes and position their organisations successfully and sustainably for the future. The course develops competencies in: Developing Effective Strategies The Changing Business Environment Competitive Advantage Finance & Strategy Risk & Scenario Planning
LTE Focus Advanced Business Diploma

5 DAY COURSE
Understanding the business you are in, and identifying (and monetising) new opportunities is fundamental for operators to ensure long-term success. Key business enablers, including capable and cost-effective technologies, must be deployed in order to develop a sustainable futurebut it carries huge risk unless the business and technology environments are fully understood. This interactive and comprehensive programme focuses specically on LTE as perhaps the key business enabler for telecoms operators over the next few years. It deals with LTE from the point of view of successful business implementation, enabling participants to carry out a critical business appraisal for LTE within their own organisational context, and developing competencies in the following areas: Building the Business Case Technology Options Assessing Costs & Business Models Managing Successful Implementation Maximising Return on Investment
Unique Business Simulation Each Advanced Telecoms Management Series programme includes a unique Business Simulation exercise that runs throughout the week acting to tie in each of the modules into the bigger picture in a practical and interactive way. As we deal with each major topic during the week, youll have the chance to test your ideas and understanding in a simulated environment, maximising the opportunity for learning, whilst developing a more complete picture of the telecoms environment.
FACULTY OF TELECOMS BUSINESS
10

Commercial Aspects and Leadership in Telecoms
Regulation and the Impact of Technology and Economic Realities
3 DAY COURSE
Leadership in the Telecoms Environment

3 DAY COURSE
The course is intended for those working in regulation, but who are highly specialised or relatively new to it, and those working in the telecommunications industry who need to understand the importance and power of regulation in the industry and to respond exibly to the challenges that it presents. The course concentrates on how technical and economic realities shape regulation rather than on legal and administrative aspects. It examines the technical, economic and political principles which lie behind regulation rather than providing specic description of regulations; it nevertheless draws upon the varying needs and experiences of actual regulatory environments around the world. Course Contents Technologies, networks and competition The regulator as competition authority Pricing and Interconnection Issues Network unbundling Regulating radio spectrum Regulatory strategy and its commercial impact Modernising regulation The regulatory route map Drivers of change The economic background The design of economic regulation
This programme develops individual leadership and management competences, and provides a framework on which managers can develop their inuencing skills and build powerful professional relationships, enhance their communication, and rene their leadership skills. Using Telecoms Industry examples and case studies, it builds greater awareness of both people and commercial issues enabling individuals to contribute much more effectively in terms of innovation and creating value within their organisation. Contents Winning leadership styles Motivating, delegating, coaching and leading Managing personal and team performances Building a high performance team Achieving continuing performance improvement Leading in times of change Effective decision making Building a powerful communication model Resolving conict and building trust Raising your awareness and making a positive impact
Teams that Drive Change Creating Paradigm Shift in Telecoms

3 DAY COURSE
Finance for Telecoms Professionals

2 DAY COURSE
This course is tailored for managers working within telecoms who want to feel condent in their understanding of nancial matters as they relate to their business. As well as receiving an excellent grounding in business nance, delegates will have the opportunity to work through a case study set in a telecoms environment, exploring best practice for business case evaluation, cash ow forecasting and budget management. This course is delivered in collaboration with the Finance Academy. Course Contents The principles of nancial accounting and calculating key ratios Financial management, sales and cost behaviour Evaluating business cases and cash ow forecasts Successful budgeting within your organisation
This programme focuses on developing a team that can effectively drive change and take the organisation (through effective leadership and communication) on a journey that embraces innovation and creativity but with a wider appreciation of the strategic factors that affect the industry. It provides a challenging framework on which professional relationships, communication, and leadership can be honed and developed, and with a real sense of achievement on completion. Each exercise incorporates a specic aspect of telecoms business providing a highly relevant environment in which participants can build their condence and competences. The programme will help you Establish an innovative and creative environment Translate competences into effective customer propositions Encourage intelligent decision making and problem-solving Build a stronger, more cohesive management unit Create condence within the wider organisation Enhance real communication within the management team Demonstrate coordinated strategic direction Prepare effectively for key projects and change management Improve relationships and enable inuence and trust Build internal networks and support structures
Excellent Instructor with good command of the subject and practical experience.
AH, Zain Bahrain

Marketing in Telecoms
Foundation in Marketing
2 DAY COURSE
11
Developing Protable Market Segments in Telecoms

2 DAY COURSE
This course provides a comprehensive introduction to the marketing of telecoms and related products and services. The industry is facing huge challenges in designing solutions that customers want, in positioning customer propositions and in developing a clear brand and competitive proposition that can contribute value to telecoms organisations alongside alternative or complementary communications providers. Many people who are new to a telecoms marketing function, whether from a technical or engineering background, or from a marketing position in a non-communications industry, nd these challenges difcult to grasp. Using concrete examples and handson activities, delegates will explore the unique characteristics of marketing to both consumer and business customers within telecoms and acquire essential skills enabling them to address the specic requirements of their marketing roles. Course Contents Marketing strategy and planning in telecoms Understanding telecoms customers Telecoms marketing dynamics The marketing mix: designing and pricing telecoms solutions The marketing mix: distributing telecoms solutions The marketing mix: promoting telecoms solutions Measuring the telecoms marketing plan
This course will enable participants to identify, quantify and address the needs of various segments of consumer and enterprise communications customers. It is targeted at both general business practitioners and functional marketing specialists in national and international xed and mobile telecoms providers. The course will develop delegates capabilities to understand better the techniques available for macro- and micro segmentation and how to address segmentspecic requirements protably. Course Contents Identifying nascent and incipient segments Service requirements of different segments Quantifying segment revenue and prot potential Applying quantitative and qualitative appraisal Assessing segment viability Differentiation for identied segments Segment-specic product and service bundles Segment promotion and channel requirements
Pricing, Bundling & Charging Strategies for Telecoms

2 DAY COURSE
Marketing Strategies in Telecoms

2 DAY COURSE
This course is designed to enable delegates to develop specic and sustainable customer-centric strategies for telecoms products and services. It is targeted at both general business practitioners and functional marketing specialists in national and international xed and mobile telecoms providers, who need to build a strategic marketing plan to steer their business protably through the fast-moving world of convergence and integration. Course Contents Industry context: convergence, content and competition Customer context: choice, customer lifetime value Setting and managing customer expectations Sustainable competitive advantage Customer needs: consumer vs enterprise and wholesale vs retail Protable partnerships Product mix: branding, pricing, bundling, channels Promotional mix: advertising, PR, viral marketing
The inexorable decline in telecoms prices for both xed and mobile services is creating havoc in competitive telecoms markets. This course is designed to enable delegates to design and implement effective pricing, bundling and charging strategies that optimise revenues and protability over the long term. We will examine current thinking on how to create strategies that are based on true value to consumers of telecoms services in their broadest sense. Examples of current telecoms pricing strategies are used throughout the course, to demonstrate best and worst practice. Course Contents Pricing Evolution and Objectives Customers & prot Inuences on Pricing Strategy Next Generation Networks & pricing Pricing Options and Strategies Differentiated pricing Bundling Strategies Billing & Charging Options
FACULTY OF TELECOMS BUSINESS
12

Telecoms Market Analysis & Evaluation
2 DAY COURSE
Beyond CRM: 360 Customer Experience Management in Telecoms

2 DAY COURSE
This course is designed to train delegates to probe in depth the factors that inuence telecoms organisations market approach and to enhance the effectiveness of their marketing efforts. Attendees will analyse in detail the short-term and long-term impact of macro- and micro-environmental, competitor and customer trends on the telecoms market and on their options for addressing market needs. Delegates will then transform the information obtained into knowledge upon which they will be able to build effective strategic and tactical marketing plans. Real examples of current telecoms market analysis efforts are used throughout the course. Course Contents In-depth analysis of macro- and micro-environmental factors Detailed analysis of competitor activity Impact of competitor activity on customer expectations and choice Establish sources of sustainable competitive advantage Identify and assess short- and long-term market opportunities Optimise competitive positioning within selected markets Alignment of organisation with market imperatives Measure return on marketing investment (ROMI)
With mobile telecoms markets nearing or above 100% penetration and intense competition rife, managing churn and building life-long loyalty is not a nice to have strategy any more, it is a matter of survival. Now is the time for you to begin developing customers as true assets to your company. This will involve a total re-think of your current customer relationship strategy and realignment of your organisation with your customers expectations, delivering total satisfaction at all times. Building true loyalty involves taking the customer relationship further than ever before to develop a proactive, holistic, ecosystem-wide approach to total Customer Experience Management so that your customers become advocates for your products and services. Your customers are your assets: understanding their value drivers and delivering on those, nurturing their experience and delivering on your brand promises at every touchpoint will build their trust, loyalty and ultimately deliver a return on investment by reducing churn and increasing customer lifetime value and protability. Course Contents Can CSPs earn their customers love? Mapping the customer experience Dening end-to-end CEM Implementing end-to-end CEM
Customer Engagement in Telecoms

2 DAY COURSE
Forward-thinking communications service providers are starting to shift their marketing focus away from a traditional productand technology-based approach (4Ps) towards building a deeper relationship with their customers throughout their lifecycle, integrating rapidly changing customer requirements in creative and innovative ways and delivering long-term relevance and value to customers and to other stakeholders. In this context, Us to Them one-way communications is losing both impact and relevance as customers increasingly demand equal voice in their dialogue with you and your partners. Alongside other elements of the extended marketing mix, Marcoms in particular has a vital role to play in creating a stronger bond between your organisation and your customers, creating and managing a multi-dimensional engagement and developing a long-term dialogue that contributes positively to the sustainability and protability of the customer relationship Course Contents The 21st century telecoms marketing environment Dening the purpose of customer engagement When to engage and who to engage with The engagement process Designing a customer engagement strategy Implementing a customer engagement strategy
Customer Focus in Telecoms Advanced Business Diploma

5 DAY COURSE
The revolution in the provision of communication technologies, services and applications is placing severe pressure on service providers ability to deliver what customers value protably, and to establish a viable long-term competitive business position. Marketing telecommunications services is no longer about selling technology. Communications service providers need to develop a very deep, multi-dimensional relationship with their current and future customers and understand how the revolution in the wider communications environment is changing customers behaviour, value requirements and satisfaction drivers. Organisations that fail to place the customer at the very centre of all their activities will fail to achieve this kind of relationship and will lose ground. The ve day, interactive programme is designed for managers who need to develop a thorough understanding of the customer and customer-centricity in the wider context of the communications industry. It provides the tools to help communications organisations and their partners to assess where, when and how to become more customer-centric and to use customer focus as the basis for improving overall organisational efciency and effectiveness. The programme focuses squarely on the customer, including: Advanced Marketing Changing Customer Requirements CRM & CEM Branding & Marketing Communications Customer Focus & ROMI
A very professional course delivered by a very professional organisation MA, Orascom Telecoms

Telecoms Foundation
Introduction to Modern Telecoms
3 DAY COURSE
13
IP in Modern Networks
2 DAY COURSE
This course provides an excellent grounding in Modern Telecommunications. Current and evolving services, applications, technologies and networks, within the xed, mobile and data/internet environments are examined giving a comprehensive overview of the Telecommunications Industry. Course Contents Introducing the Basics Services and Applications Transmission, Switching, and Signalling Systems Modern Fixed Networks Mobile Networks including GSM, GPRS & UMTS Data Communications The Internet Radio Systems The Evolving Telecommunications Network
This course provides a clear understanding of IP technology and its use in modern data/telecoms networks. The requirements for an effective IP Network are explored, followed by a detailed analysis of existing and emerging technologies and systems. The use of IP in both xed and mobile networks (including GPRS and UMTS), IP applications, addressing, routing, Quality of Service, security, AAA and VoIP are all explored. Course Contents IP Protocol Suite Overview IP and Data Networks VoIP and Quality of Service IP and GPRS IP version 6 SIP & the Evolution to All-IP Core Security and AAA Access Technologies (including WLAN)
Mobile Networks Explained

2 DAY COURSE
Telecoms Foundation Technology & Business

2 DAY COURSE
Focusing mainly on GSM/GPRS, but including UMTS, it gives a unique insight into modern networks, including messaging, voicemail, WAP and location services. OSS, BSS, NMC, the mobile market place, and the impact of WiFi and WiMAX complete the picture. This course leaves the delegate well equipped for the challenges ahead in mobile communications. Course Contents Introducing Mobile Networks Radio and Cellular Principles User Experience, Services and Applications 3G W-CDMA and HSPA GSM & GPRS Network, Procedures and Operation Network Building Blocks & Supporting Systems A Typical Network Bringing it all Together Exercise an Island Telco
This training course provides an excellent grounding in Modern Telecommunications and has been designed for those new to telecommunications, or those who want to expand their knowledge of both the technologies and the wider business. It covers the current state of the industry (including trends, forecasts and adoption of new technologies), existing and emerging technologies, and the overall business environment. Course Contents The Telecoms Business Environment Network Building Blocks Fixed Networks Fixed Broadband Networks Mobile Networks Mobile Broadband Networks Telecoms Industry Outlook
Learning with PACE

The key to effective learning is how the competencies (knowledge, skills and condence) are developed, and in particular, how they are applied both within the training and then more importantly in the work place. Our programmes are designed around this belief using the principle of PACE Preparation, Application, Consolidation, Experience: Preparation Pre-course online tutorials and tests in order to hit the ground running Application information on real world experiences, practical exercises, demonstrations and business simulations maximise both training value and student engagement Consolidation Post-course continuing competency development and support via tutor support and exclusive content on the Telecoms Virtual Campus Experience An outstanding end-to-end training experience to maximise engagement, relevance and value of the training
PACE enabled training allows us to deliver highly relevant training to our delegates, we create a dynamic training environment that facilitates highly engaged participants to deliver maximum training value to both the individual and the organisation.
FACULTY OF TECHNOLOGY AND ENGINEERING
14

School of LTE & Advanced Communications
LTE Explained
2 DAY COURSE
Course Contents OFDM Concepts Radio Technology used in LTE Radio Architecture Layers 1, 2 and 3 Functions & Operation LTE Channels Quality of Service and Application Support Co-Existence with 3G/HSPA
This programme provides an excellent overview of the LTE (Long Term evolution) concept, including benets, limitations, operation, and evolution from 3G/HSPA. It identies the key drivers behind the development of LTE within the 3GPP, as well as implementation options and potential service opportunities. Key technology concepts of the radio interface and wider Evolved Packet System (EPS), incorporating the E-UTRAN (Evolved UTRAN) and EPC (Evolved Packet Core) are explored, as well as frequency requirements and licensing issues. A comparison with HSPA and WiMAX is made to complete the picture. Course Contents Requirements beyond 3G/HSPA LTE Radio System (including OFDM) Capabilities and Limitations Implementation Options The Evolved Packet System (EPS): Evolved UTRAN (E-UTRAN) and Evolved Packet Core (EPC) Service Opportunities Frequency Requirements & Licensing
LTE/SAE Evolved Packet Core

3 DAY COURSE
A clear understanding of the end-to-end LTE (Long Term Evolution) system is provided by this technical programme. It includes an overall appreciation of system requirements (including support for key applications and Quality of Service implementation), followed by a detailed view of the architecture, functions (by node), protocols, and operation of the Evolved UTRAN (E-UTRAN), and Evolved Packet Core (EPC). Signalling and control, intersystem operation, security, and implementation options are all explored to ensure a comprehensive and detailed end-to-end view is provided. Course Contents Overall End-to-End Requirements of LTE Application and QoS Requirements Architecture and Protocols E-UTRAN Functions and Operation EPS Functions and Operation Signalling and Control Security Implementation Options
LTE Technical Overview

2 DAY COURSE
This course is designed for the delegate who requires a more technical insight into the operation of LTE, both the radio interface and system architecture are covered in detail. The physical layer sections includes topics such as OFDMA, SCFDMA and advanced antenna techniques including MIMO. The functions of the eNB, MME, sGW and the standard interfaces X2 and S1 are explained and the overall operation of the SAE is demonstrated with example procedures. Course Contents The LTE market LTE Protocol Stack Understanding OFDMA/SC-FDMA Capacity Gains with MIMO techniques Standard Architecture and Interfaces LTE Interworking and Roaming LTE Session and Mobility Procedures
E-UTRAN: Architecture & Protocols

3 DAY COURSE
LTE Air Interface

2 DAY COURSE
This three day course encompasses all aspects of the LTE radio interface and E-UTRAN functions and protocols. A full and detailed description of the LTE radio interface is given including an introduction to OFDMA and its application in LTE. The LTE radio interface layer 2 protocols are examined and the upper control plane layers of RRC and NAS are also covered. The eNB is the focus of the E-UTRAN therefore this course will detail the functions of the eNB and the supported interfaces, these include the Uu, S1_MME, S1_U and X2 The protocols and operation of the S1 interfaces, control plane and user plane are described, with examples of typical signalling and data transfer procedures given. Since the S1 is terminated at the MME and SGW, the general operation and functions of these nodes will also be described. Course Contents LTE Architecture Review LTE Radio Physical Layer E-UTRAN Identities & Mobility SCTP Primer S1 Interface X2 Interface E-UTRAN End to End Signalling Procedures
This course provides a comprehensive technical view of the LTE (Long Term Evolution) radio interface and radio aspects of the E-UTRAN (Evolved UTRAN). As well as the radio technology employed within LTE, the programme explores the UE E-UTRAN interface (Layers 1-3) in detail, including capabilities, architecture, channels, Quality of Service aspects, operation, and co-existence with (and evolution from) 3G/HSPA.

Informa Certied LTE Radio Planning Professional
4 DAY COURSE
15
HSPA+: A Technical Overview

2 DAY COURSE
The Informa Certied LTE Radio Planning Professional programme provides a detailed look at LTE, concentrating on RF network planning, design and implementation, but also giving valuable insights into LTE efciency, cost analysis against service propositions, and the effect of LTE adoption on the overall business plan. The Mentum Planet LTE radio planning tool and Symena Capesso optimisation tool add real value to the hands-on planning and analysis exercises. Successful completion of the exam will demonstrate you have the knowledge and practical skills to plan an efcient LTE radio network or contribute signicantly to the planning and implementation of your organisations LTE strategy. Course Contents Overview of RF Principles Propagation Principles OFDM/OFMDA and LTE Concepts Advanced antenna systems Propagation modelling and link planning Capacity planning principles Practical exercises and case studies End of programmes certication exam
The delegate attending this course will gain an in depth appreciation of the architecture and operation of the HSPA+ system and the evolution of the 3GPP specications to HSPA+. As an introduction, the business of HSPA and the evolution of mobile broadband are examined, and comparisons are made with other radio technologies. The architecture of the R6 HSPA network is explained and the functions of network nodes and interfaces discussed. The 3GPP study in Release 7 is introduced and the various HSPA+ enhancements, such as MIMO, 64QAM, CPC, described in some detail. The radio interface is based on high order modulation schemes and supports advanced features such as MIMO and interference management. These concepts are explained, as well as other radio related topics such as the expansion of spectrum allocations. Course Contents Introduction to HSPA+ HSPA+ Downlink Architecture Downlink MAC Functions HSPA+ Downlink Channels Downlink Radio Resource Management Downlink UE Capability Future DL Enhancements Uplink Overview Uplink MAC Functions HSPA+ Downlink Channels
Informa Certied LTE Radio Planning and Optimisation Professional

5 DAY COURSE
This certication programme covers the principles and execution of LTE radio planning and optimisation. The course begins with a discussion of the LTE physical layer explaining the time and frequency domain structures and covering those aspects of the LTE radio interface that will have an impact on coverage and capacity. A detailed examination of LTE link budgets is provided, identifying and calculating the typical link budget reference points and discussing elements of the budgeting process that are unique to LTE. Following the calculation of link budget pathloss, the course turns to propagation models and cell radius prediction. Typical models are discussed and compared and full link budget and radius predictions are carried out Course Contents LTE Architecture Review LTE Radio Interface Link Budgets for LTE Coverage Planning eNB Conguration IDLE Mode Parameters CONNECTED Mode Parameters Capacity Planning for LTE Coverage Planning for LTE Coverage Optimisation
Enabling Secure Service Delivery on Advanced Networks

4 DAY COURSE
Informa Telecoms Academy and Gemalto have joined together to present a unique three day training programme that delivers an in-depth insight into secure service provision in advanced communications networks. This programme explains, in detail, how advanced and secure services and content will be delivered as operators evolve their networks towards 4G. It considers the secure deployment of the overall service mix including voice, internet access, content distribution, messaging, mobile TV and advanced Value Added Services as well as technologies supporting triple-play and quad-play service offerings. Course Contents Mobile Network Technologies Principles of the Cellular System Core Network Evolution Technologies for Multi-Service Networks The User Experience (Services, Applications and Terminals/ Handsets) Service Delivery Systems Security in the Network Personal Proximity Services Providing Secure Convergent Services Machine-to-Machine (M2M) Services
16

Backhaul for HSPA & LTE Networks
2 DAY COURSE
Course Contents ITU NGN Standardisation IMS in NGN Service Creation and APIs Transport Technologies and Convergence Edge vs Core Intelligence NGN Billing Fixed and Mobile Evolution to NGN
This two day programme provides a comprehensive overview of the increasingly important topic of the evolved backhaul network. It explores the rapidly changing requirements, as well as the backhaul technologies available for ensuring cellular networks are able to support the increased trafc generated as both cellular technologies, and service usage evolve. We examine single technology solutions as well as integrated transmission solutions, including Fibre, Microwave, Copper; and transport technologies such as Carrier Ethernet. Strategies to keep backhaul capacity ahead of trafc demand are presented and discussed in detail. Course Contents Backhaul Requirements Technology Choices Trends and Forecasts Services the Capacity Requirements Capacity and Dimensioning Overview Integrated Solutions Implementation Options
IMS for LTE

2 DAY COURSE
This two day course covers aspects of LTE and IMS and explores the operation of these technologies for delivering voice over LTE and other multimedia services. The architecture of IMS is explained in detail including operational descriptions of call setup and QoS management. The architecture and performance requirements of the LTE network are examined and aspects concerning resource and bearer management controlled by the IMS network are explained. In particular the IMS One Voice prole and its service requirements will be covered. Course Contents
Informa Certied Backhaul Planning & Dimensioning for HSPA & LTE
3 DAY COURSE
As users download ever-increasing volumes of data, with overall data volumes beginning to experience huge annual growth rates, tremendous strain is put on the cellular backhaul network. This programme provides the skills and knowledge needed to keep backhaul network capacity ahead of trafc requirements cost effectively. The programme is highly participative, using exercises and case studies throughout, and making use of the industry-leading Mentum Ellipse software planning tool in order to consolidate training and provide real-life examples and planning scenarios. The programme is examined, and delegates receive certication on completion. Course Contents Trends and Analysis Backhaul Network Planning Microwave Link Planning Integrating RF with Optical Solutions Capacity Planning Transport Technologies Hands-on Planning Exercises Implementation & Migration Strategies
One Voice prole IMS Architecture and Operation (inc SIP) LTE Architecture and Operation LTE Radio Capabilities and Bearers IMS Resource and Bearer Management QoS for IMS/LTE Services Voice Call Signalling Voice Alternatives, VoLGA, CS Fallback
Informa Certied Advanced Core Network Planning Professional

5 DAY COURSE
This course introduces the principles of network and trafc planning in packet based core networks, including the enhanced layered architecture of 3GPP networks, LTE and NGN migration and suggests some of the models which allow existing networks to be dimensioned. The critical aspect of service quality is also introduced to allow a detailed analysis and planning for core network interfaces from access, legacy and backhaul networks. The planning of protocols will also be examined, with appropriate emphasis on the expanding role of IP and associated protocols such as SIP, SIGTRAN and 3GPP protocols in the modern mobile network with signalling ows being used where necessary to illustrate the operation. Course Contents
NGN & Convergence Technologies

2 DAY COURSE
This two day programme explains the meaning of Next Generation Networks and the relationship to xed and mobile networks. The NGN standardisation activities of the ITU are explored and typical evolution road maps for xed and mobile networks are covered.Standardised service delivery is key in NGN networks as well as fast and efcient transport networks, these aspects of NGN are explored and explained.
Core Network Architecture & Protocols IP in the Core Network Network Planning Processes and Work Packages Trafc Planning Transport Plane Planning Process Control Planning Design (Signalling) Network Trafc Theory Node Dimensioning Bandwidth & Voice Quality

WiMAX
WiMAX Forum Certied Training Programme In order to provide a high quality WiMAX industry recognised series of training programmes, the Telecoms Academy has partnered with the WiMAX Forum. The WiMAX Forum Certied Training Programme is made up of a number of courses aimed at different sectors of the industry, different job functions, and different technical levels from overview to in-depth technical planning. The WiMAX Forum training programme brings value by providing a broad range of high-quality WiMAX Forum branded education programmes to WiMAX Forum members and the broader media and communications ecosystem. Certication programmes culminate in a test of knowledge and skills. Certication proves that you have the skills to design, install, or operate WiMAX networks. The ultimate goal of the WiMAX Forum is to promote and accelerate the introduction of cost-effective broadband wireless access services into the marketplace. Professionals who understand standards-based, interoperable solutions enable economies of scale that help drive price and performance levels unachievable by proprietary approaches. The WiMAX Forum Certied Training Programme will run in various locations worldwide, please see our website for latest dates and locations. Visit: www.telecomsacademy.com/wimax
17
WiMAX Forum RF Network Engineer Certication Boot Camp

4 DAY COURSE
This course covers all of the necessary topics to prepare a technical student to take the WiMAX Forum RF Network Engineer certication exam. It is targeted at engineers who are planning a WiMAX deployment, and who need the skills to design the network, balancing requirements of service quality (including throughput and performance) with minimum capital and operations cost. The emphasis is on the design of the RF access network, including base station engineering and siting, and propagation analysis to serve xed and mobile subscriber stations. The boot camp is structured as 50% tutorial content and 50% hands-on exercises illustrated with case studies. At the end of the course you will have experience of designing the RF network for a sample WiMAX-served community. Course Contents WiMAX Network Design Options Review of RF Fundamentals Antennas for WiMAX RF Design Considerations for WiMAX Performing a WiMAX Link Budget WiMAX Path Loss Modeling Frequency Reuse Fixed and Mobile WiMAX Performance and Coverage Planning Modeling Tools Capacity Design and Oversubscription
WiMAX Explained
2 DAY COURSE
This two day course introduces both technical and non technical aspects of WiMAX to enable the delegate to fully understand how this important new technology ts into the future of wireless communications. The need for WiMAX type services are analysed and the standards process from the IEEE and other bodies are covered. Examples of current and future WiMAX applications are given including broadband wireless access (BWA), backhaul networks, and mobile systems. WiMAX may be deployed in licensed or un-licensed bands, the differences are explained in this course along with methods of reducing interference and improving performance. Radio and Capacity planning are also considered as well as some aspects of WiMAX system security and network architecture. Course Contents Introduction to WiMAX WiMAX Applications Deploying WiMAX Systems Planning for Coverage and Capacity
WiMAX Forum Core Network Engineer Certication Boot Camp

4 DAY COURSE
IEEE 802.16 Protocol Suite Security in WiMAX Network Architecture
This course is a four day Boot Camp event, which covers all of the necessary topics to prepare a technical student to take the WiMAX Core Network Designer certication exam. The course is designed for engineers who will be implementing the core elements of a WiMAX network. They require knowledge of completed WiMAX Forum working group specications and skills on appropriate engineering tools. We assume prerequisite knowledge of IP networking. The course is primarily knowledge-based, with hands-on-laptop-based interactive labs and network-design exercises. Course Contents WiMAX Network Design Options IP Network Design for WiMAX Design for Security: WiMAX Authentication and Encryption Capacity Planning for WiMAX Networks Mobility Management in WiMAX Networks WiMAX Core Network Operations
The best course I have attended in telecoms, answered all my questions on LTE and radio planning. Highly recommended.
KL, Andrew Corporation
18

2G & 3G Mobile
Mobile Networks Explained
2 DAY COURSE
Course Contents Services and Features The GSM Air Interface GPRS and EDGE Service Delivery in GSM Core Network Protocols and Procedures Interworking with Other Networks 3G Networks and GSM Evolution
Focusing mainly on GSM/GPRS, but including UMTS, it gives a unique insight into modern networks, including messaging, voicemail, WAP and location services. OSS, BSS, NMC, the mobile market place, and the impact of WiFi and WiMAX complete the picture. This course leaves the delegate well equipped for the challenges ahead in mobile communications. Course Contents Introducing Mobile Networks Radio and Cellular Principles User Experience, Services and Applications 3G W-CDMA and HSPA GSM & GPRS Network, Procedures and Operation Network Building Blocks & Supporting Systems A Typical Network Bringing it all Together Exercise an Island Telco
GSM, GPRS & EDGE Explained

2 DAY COURSE
Equips the delegate with a good overview of the role, features and operation of GPRS and EDGE technology. The GPRS architecture, interfaces, procedures and trafc cases are all explained, together with billing issues, mobility and interworking with other networks. The course also explores how EDGE can be used to raise data rates in a GSM network and to enhance GPRS-based services. Course Contents GPRS Protocols Air Interface GPRS Features and Procedures Interworking with external networks EDGE Features and Performance Enhanced GPRS (E-GPRS) Inuencing Technologies and 3G
GSM Air Interface

2 DAY COURSE
From basic radio principles to detailed signalling sequences, this course explains the mechanisms behind the GSM radio interface. The GSM air interface is described rst in general terms, examining the channels used by the mobile and the network to establish communications, then with increasing detail, the procedures and messages exchanged between the peer layers of the GSM protocol stack. Course Contents Radio Channels and the GSM Radio Spectrum Physical Channels and Logical Channels GSM Idle Mode Procedures GSM Dedicated Mode Procedures GSM Protocol Stack Layer 2 and Layer 3 Procedures
UMTS Infrastructure & Operation

4 DAY COURSE
Designed to give a thorough understanding of the Architecture, Protocols and Operation of the evolving UMTS system, this course explains the concepts and implementation of the network in detail. It explores the technology in a logical format, including the Radio Access Network, Core Network, and the required underlying systems. The protocols are examined in depth, with appropriate emphasis on the expanding role of IP. Course Contents UMTS Architecture The Radio Interface (W-CDMA), including HSPA The UTRAN Core Network Architecture and Protocols IP in the Mobile Network Security and AAA SS7 Functions and Architecture Evolving the UMTS Network
GSM/GPRS Infrastructure & Operations

4 DAY COURSE
The course provides a comprehensive end-to-end technical examination of GSM and GPRS networks, including the air interface, core network and associated service nodes. Details of the architecture and key network protocols will enable delegates to describe how the full range of services and features are delivered to customers. The continuing evolution of GSM and its role in the 3G environment are also analysed.

3G & 3.5G Explained
2 DAY COURSE
19
This course is ideal for those who need to understand the foundations of 3G. Covering 3G Technologies such as W-CDMA, HSDPA, HSUPA, cdma2000, IP and IMS, as well as services and applications and handsets. This course provides an excellent grounding for those who need to understand the scope, implementation options, business drivers, and rollout strategies for 3G systems. Course Contents Evolution to 3G Services Overview The Network Architecture 3G Radio Access IP Multimedia Subsystem (IMS) Procedures bring it all together
A Comparison with GSM Radio Planning Capacity and Coverage Link Budgets for UMTS Trafc Modelling and Quality of Service Considerations Cell Planning and Optimisation Site Selection and the use of Planning Tools
W-CDMA Air Interface

3 DAY COURSE
3G Radio Planning
3 DAY COURSE
This course primarily focuses on the concepts of W-CDMA, together with the protocol architecture, techniques and physical implementation of the UMTS Air Interface. The functionality and operation of each protocol layer is explained with reference to its implementation in the relevant network elements. Descriptions of the overall system operation illustrate how the protocols interact in order to provide services to the end user. The detailed procedures and operation of HSPA is also discussed. Course Contents Evolution to 3G UMTS Services Overview UMTS Architecture and Protocols Generic CDMA Principles and Techniques UMTS Layers 1, 2 and 3 UMTS Procedures and Techniques HSPA Techniques HSPA Procedures
This course provides an in-depth appreciation of 3G (and specically UMTS) radio network planning issues. A comprehensive review of the WCDMA physical layer and channels is given, before Coverage, Capacity and Quality planning issues are explained in detail. Techniques used to enhance coverage and performance are also explained. This course is run in association with Imagicom. Course Contents Key Concepts that affect Performance of a UMTS Radio System Procedures used for 3G Radio Planning
Applications, Content, Media and Service Control

Mobile Applications & Ecosystems
2 DAY COURSE
OSS/BSS
1 DAY COURSE
This programme examines application platforms and distribution mechanisms; highlighting the leading brands including Googles Android Marketplace, Apples iTunes and Nokias Ovi, as well as operator-led platforms. It looks at platform and device technologies for providing applications to mobile handsets, and explores opportunities for developers and network operators. It provides a comprehensive understanding of the opportunities, risks, and challenges ahead. Course Contents Application Platforms Compared Platform and Device Technologies Identifying suitable platforms Development Environment Promotional Channels Operator strategies Compared Embedded Advertising Utilising Location Information
Exploring OSS and BSS solutions used in modern telecommunications, this course provides an overview of current and emerging systems as well as the enabling technologies. Procedures and organisational requirements are examined in both OSS and BSS areas, with due regard to the supporting infrastructure and IT requirements. The architecture and software platforms currently installed within networks are discussed and analysed, and a comparison made. Course Contents OSS/BSS Overview and Requirements Focus on OSS Platforms and Supporting Networks Processes and Procedures TMF and eTOM Focus on BSS Architecture and Framework Integrating OSS and BSS
20

Mobile Video & TV Technologies
2 DAY COURSE
Global platform Security Standardisation
Many mobile network operators have trialled and subsequently launched mobile video and televisions services with various degrees of success. As is often the case with new services and technologies, there are many competing or complimentary platforms and systems which can be used to deliver this content. This course analyses the market for mobile video and television and provides an overview of the various technologies deployed. Course Contents The Mobile Video and TV Market Different needs for the different players Using the mobile network as a platform Mobile broadcast technologies Audio and Video Coding IETF Protocols Wireless Technologies Device Requirements
SS7 & SIGTRAN in Modern Networks

2 DAY COURSE
This course aims to explain the evolving role that Signalling System No. 7 (SS7) and associated signalling systems play in modern telecommunication networks. Examples are used throughout to illustrate different call control scenarios, and also to show how services and mobility can be effectively controlled using the relevant SS7 protocols. Course Contents Signalling Requirements, and the Basics of SS7 SS7 Functions, Architecture and the Message Transfer Part Call Control and the ISDN User Part Non Circuit-Related Signalling NAP, MAP and CAP SS7 Protocols The Evolving Network
Internet Television & IPTV

2 DAY COURSE
IN & CAMEL (with Prepaid)

2 DAY COURSE
Fuelled by predictions of exponential growth in the delivery of real-time and on-demand television services over telecoms networks and the internet, as well as the availability of multi-play packages, television is one of the most exciting topics in telecommunications at present. This course explores the business models and technologies that underpin Internet Television and IPTV services and explains the options for network operators to deliver services to customers. Course Contents Introduction to Internet Television and IPTV Features and Services Architectures for Service Delivery Wireless, Wireline and Cable Access Optical Networking Technology Video Coding and Compression Protocols and formats Quality of Service for IPTV Management and Billing for IPTV
This course explains the role that the IN (Intelligent Network) concept and CAMEL (Customised Applications for Mobile Networks Enhanced Logic) play in allowing effective control of services and features in modern telecommunication networks. Potential services and applications are discussed and used to illustrate the value that both IN and CAMEL can bring to both operators and users. Course Contents Services in Modern Networks Call Control and SS7 Intelligent Network Architecture and Protocols Basic GSM and UMTS Operation (Call Control and Service Support) CAMEL Introducing IN into Mobile Networks CAMEL the Architecture and Protocols The Evolving Mobile Network
Near Field Communications (NFC)

1 DAY COURSE
A very good learning experience.

VK, Vodacom
Mobile Contactless offers new opportunities to mobile operators, banks, transport companies and other service providers. This training will help mobile operators and service providers to better understand the ecosystem and solutions available for proper deployment. Course Contents Contactless technologies NFC (Near Field Communication) OTA RFID Mobile operators, transport and banks cooperation
Very benecial, educational and enjoyable.

KG, Cable & Wireless
an excellent experience in team working and strategy development.

MM, Azercell Telecoms
Excellent, very interesting and useful in my job.

KK, Kyvistar
Its very good for those with a non-technical background.

HK, Mobily

IP in Telecoms
IP in Modern Networks
2 DAY COURSE
21
IMS for LTE

2 DAY COURSE
This course provides a clear understanding of IP technology and its use in modern data/telecoms networks. The requirements for an effective IP Network are explored, followed by a detailed analysis of existing and emerging technologies and systems. The use of IP in both xed and mobile networks (including GPRS and UMTS), IP applications, addressing, routing, Quality of Service, security, AAA and VoIP are all explored. Course Contents
IP Protocol Suite Overview IP and Data Networks VoIP and Quality of Service IP and GPRS IP version 6 SIP & the Evolution to All-IP Core Security and AAA Access Technologies (including WLAN)
This two day course covers aspects of LTE and IMS and explores the operation of these technologies for delivering voice over LTE and other multimedia services. The architecture of IMS is explained in detail including operational descriptions of call setup and QoS management. The architecture and performance requirements of the LTE network are examined and aspects concerning resource and bearer management controlled by the IMS network are explained. In particular the IMS One Voice prole and its service requirements will be covered. Course Contents One Voice prole IMS Architecture and Operation (inc SIP) LTE Architecture and Operation LTE Radio Capabilities and Bearers IMS Resource and Bearer Management QoS for IMS/LTE Services Voice Call Signalling SR-VCC Voice Alternatives, VoLGA, CS Fallback
Datacoms for the Telecoms Professional

4 DAY COURSE
Internet Television & IPTV

2 DAY COURSE
With increasing use of IP-based systems and equipment in modern telecoms networks, this very practical course provides the essential knowledge and skills required to implement and manage the increasingly complex infrastructure. Topics include implementing and conguring equipment and networks, conguring, addressing issues, security, protocol operation and integration into modern networks. Course Contents Hands-on Practical Exercises Implementation Network Conguration Datacomms Equipment Addressing & Routing Virtual Private Networks Interior/Exterior Gateway Protocols Multi Protocol Label Switching
Fuelled by predictions of exponential growth in the delivery of real-time and on-demand television services over telecoms networks and the internet, as well as the availability of multi-play packages, television is one of the most exciting topics in telecommunications at present. This course explores the business models and technologies that underpin Internet Television and IPTV services and explains the options for network operators to deliver services to customers. Course Contents Introduction to Internet Television and IPTV Features and Services Architectures for Service Delivery Wireless, Wireline and Cable Access Optical Networking Technology Video Coding and Compression Protocols and formats Quality of Service for IPTV Management and Billing for IPTV
Brilliant! A great insight into where the future could be leading to. HB, DU Excellent course, exactly what I was looking for. AL, Airspan Very useful and well structured. The presenter showed great enthusiasm, as well as versatility in responding to the needs of participants. J.G. KPMG Its very important for everyone involved in telecoms. MA, STC
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Voice over Internet Protocol (VoIP) Technology & Applications
2 DAY COURSE
This course introduces the concepts of VoIP, explores the drivers for the introduction of this technology and examines some of the current VoIP services. An examination of the architecture, protocols and components of VoIP networks provides a detailed view of how VoIP will be supported and integrated with existing network architectures. Course Contents Introduction to VoIP VoIP Services and Applications Architectures for VoIP Services Protocols and Technologies VoIP Performance Requirements VoIP in Telecoms Networks Security and AAA
Network Planning Processes Network Planning Work Packages Trafc Planning Transport Plane Planning Process Control Planning Design (Signalling) Network Trafc Theory Node Dimensioning Bandwidth & Voice Quality Certication Case Study
Multiprotocol Label Switching (MPLS)

2 DAY COURSE
Informa Certied Advanced Core Network Planning Professional

4 DAY COURSE
This course introduces the principles of network and trafc planning in packet based core networks, including the enhanced layered architecture of 3GPP networks, LTE and NGN migration and suggests some of the models which allow existing networks to be dimensioned. The critical aspect of service quality is also introduced to allow a detailed analysis and planning for core network interfaces from access, legacy and backhaul networks. The planning of protocols will also be examined, with appropriate emphasis on the expanding role of IP and associated protocols such as SIP, SIGTRAN and 3GPP protocols in the modern mobile network with signalling ows being used where necessary to illustrate the operation. Course Contents Core Network Architecture & Protocols IP in the Core Network
This course aims to explain the evolving role of MPLS and GMPLS in modern telecommunication networks. Designed to give a thorough understanding of the Architecture, Protocols and Operation of Multiprotocol Label Switching (MPLS), this course explains the concepts and implementation of the technology in detail. Presented in a clear concise format, this course explores key areas of the technology including scaling GMPLS networks, Label Stack Encoding, MPLS and GMPLS Security, Trafc Engineering and more importantly, provides a fundamental understanding of the Label Distribution Protocol. The processes are examined in depth, with emphasis being placed on the expanding role of IP and associated protocols and the use of MPLS over existing ATM and Frame Relay networks. Course Contents MPLS Architecture Label Distribution Protocol & Procedures MLPS Label Stack Encoding for Label Switching Routers (LSR) Introduction to MPLS Management MPLS Applications Trafc Engineering over MPLS Generalised Multiprotocol Label Switching Scalability MPLS & GMPLS Security Label Switching with Frame Relay MPLS using LDP & ATM VC Switching
The Telecoms Academy Training Team

One of our major strengths is our dedicated team of highly experienced trainers each of whom train across a wide range of programmes. Their versatility means they can deliver training at all levels and can make complex technology issues accessible to non-technical staff as well as deliver in-depth engineering training. Our business trainers are specialists in their eld, enabling them to address the key issues affecting the telecoms industry today. All our training staff deliver training across a wide range of programmes.
23
Faculty Trainers
We have over 30 specialist trainers, each an expert in their eld and experienced in the telecoms, IT or nance industries. They bring a wealth of expertise and capability to our training programmes in specialisations that include technology and engineering, telecoms marketing, commercial and telecoms regulation, leadership, management, and nance. We boast a number of PHDs and MBAs, and fully qualied economists.
Our Senior Programme Directors

Tony Wakeeld, Training Director
Tony started his career in telecoms in 1981 with British Telecom, and now heads up the Informa Telecoms Academy. He trains across a wide range of subjects, including in-depth engineering training, and a Programme Director on the Telecoms Mini MBA and more advanced programmes. Tony has a degree in Electronics and Physics from Loughborough University, and is a full Member of the Institute of Leadership and Management.
Informa Telecoms & Media Analysts

The training team is backed by a team of analysts from the dedicated Informa research team. We work closely with senior analysts, including the Chief Research Ofcer, Mark Newman, to ensure (appropriate) programmes reect the current state of the market and current industry priorities or reect the development status of any particular technology. Mark and his senior analysts often take sessions during our management programmes.
Alan Mayne, Training Manager

Alan has a wealth of experience in telecommunications and IT having previously worked for BT, DEC, and Ericsson, where he had responsibility for supporting the GSM Network roll-out for a UK operator. Alan was also Training Manager for the Ericsson UK training centre, moving to the Telecoms Academy in 2001. He presents on a range of technical and business courses, and has full responsibility for the Telecoms Mini MBA programmes.
Heres what our past delegates have had to say about our trainers:
Excellent instructor with good command of the subject along with vast practical experience. Answered all questions in a very effective way.
AH, Zain Bahrain
Dave McNally, Senior Telecommunications Trainer

Having begun his career as a fully qualied Communications Ofcer and Senior Engineer with Cable and Wireless, Dave now oversees the Telecoms Academys suite of advanced technology programmes which includes LTE and WiMAX. His huge experience and knowledge, as well as his exible and dynamic presentation skills means he is also a very capable Programme Director on a range of telecoms management programmes.
Excellent trainer with a lot of experience and solid knowledge.

SD, LHS
The instructor made the course very knowledgeable and good at explaining. Would have been heavy and boring without him.
CS, Vodafone UK
Sue Uglow, Senior Telecommunications Trainer

Sue is a strategy and marketing specialist who oversees the Telecoms Academy portfolio of marketing programmes. She has an MBA from Henley Management College and is an experienced visiting lecturer on strategy, marketing and telecoms with UK business schools and universities. Sue has also been a full time telecoms analyst with Ovum and Juniper Research, and continues to follow the market closely.
I have not seen a better teacher with knowledge and communications skills.
CO, Springcell
The trainer was extremely good at explaining everything and was very good at engaging delegates and keeping the course interesting.
P.H, Anite
Talented presenter!
NL, Tunisiana
Paul Kilby, Senior Telecommunications Trainer

Paul offers over 25 years experience in Telecoms & IT. He has extensive management, regulatory and project experience, also holding a BEng degree and an MBA from Craneld University. Paul effectively conveys technical and business concepts to his delegates, whatever their background. Specialising in Modern Business & Telecoms Networks, he has special technical interests within UMTS Air Interface, UTRAN infrastructure, SS7 over IP, & IMS.
The Telecoms Academy deserves a lot of credit as the training delivered exactly what was required.
AS, Mobilink
The depth and breadth of the programme and the trainer was excellent.
MS, Dialog
THE TELECOMS ACADEMY TRAINING TEAM
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Our Clients
Telecoms Academy have trained staff from major operators, equipment vendors, service providers and government bodies from both developed and developing markets from across the world and in all areas of the telecoms ecosystem including operators, equipment vendors, electronics manufacturers, consultants, broadcasters, regulators, software developers and content developers.
Here are just some of the companies who rely on Telecoms Academy to build the knowledge and skills they need to succeed:
3i Accenture Adobe Agilent Technologies Alcatel Amdocs Areeba Asiacell AT&T Atos Origin Azercell Telecom Bahrain Telecoms Base Nv BBC Beeline Belgacom Bellsouth Bharti Airtel Bouygues Telecom BSKYB BT Group Cable & Wireless CANTO Casio Computer Cell C Cellcom Celtel Cisco Systems Clarion Click Vodafone Comptel Comsys Comverse Conexant Systems Cosmote Croatian Telecom Danske Telecom Deloitte Business Consulting Detecon Deutsche Bank Deutsche Telekom Dialog Telekom Digital Bridge Institute Digitiel Discovery Network Europe Docomo Emblaze EMC Computer Systems Emirates Telecom Ericsson Ernst & Young Etisalat European Commission Eurotel Praha Far Eastone Fastlink Fastweb France Telecom Fujitsu Gamcel Gemplus Geocell Globe Telecom Google Grameen Phone GSM Association H3G Italy HBO Central Europe Hewlett Packard Huawei IBM Indosat Inneon Technologies Ing Bank Intel Intercellular Intracom Investcom Investec Jinny Software JP Morgan KPMG Consulting KPN Mobile Libyana Mobile Phone Logica Cmg Logitech Lucent Technologies Marconi Mauritel Mobile Mauritius Telecom Maxis Mobile MCEL Mckinsey & Co Megafon Microcell Solutions Microsoft Mitsubishi Electrics Mobile One Mobilink Mobiltel Mobily Mobinil Mobisphere Mobitel Motorola MTN MTS National Grid Wireless Nawras Telecom NEC Nera Networks Netcom Netronics Communications Nextel Communications Nigerian Communications Commission Nokia Siemens Networks Nortel Networks O2 Ofcom Oman Mobile Omantel Omnitel Open Mobile Alliance Openwave Optimus Oracle Orange Orascom Pak Telecom Mobile Palm Panasonic Philips Electronics Polkomtel PriceWaterhouse Coopers Proximus Qatar Telecommunication Qualcomm Qwest Radvision Realnetworks Research In Motion RF Micro Devices Rohde & Schwarz Safaricom Sagem Samsung Saudi Telecom Company SFR Sharp Siemens Sonera Corporation Sonofon Sonus Networks Sony Sony Ericsson Spectrum Strategy Consultants Sprint Starhub Stratex Networks Sun Microsystems Swisscom Symbian Software Syniverse Technologies Syriatel TDC Mobil TDK Electronics Telcordia Technologies Tele Danmark Telecom Italia Telecom Namibia Telefonica Moviles Telekom Austria Telekom Slovenije Telekomunikacja Polska Telenor Telesoft Technologies Teliasonera Teligent Texas Instruments Tim T-Mobile Tunisia Telecom Turkcell Ufone Uganda Telecom Umniah Mobile Unisys Verizon Vimpelcom Virgin Mobile Vodacom Warid Telecom Wataniya Telecom WiMAX Telecom Wind Telecom Zain Zambia Telecom
Analysis and research from Informa Telecoms & Media

Informa Telecoms & Media have been serving the industry for over 25 years, providing research, analysis, forecasts, events, and training courses. Our syndicated and customised research assists our clients in making better business decisions. We have 65 analysts, all experts in the collection, interpretation and analysis of primary data. Our clients enjoy direct contact with the analyst team to support their day to day decision making. We have research ofces in 9 countries and we run 100+ conferences across ve continents. This enables us to provide regional and country level analysis of devices, networks, content and services. This unique approach allows us to work in partnership with our clients on both their global and local decision making. Our aim is to be accessible, responsive and connected, both to the markets we serve and to our clients business goals. Our global analyst teams have a deep understanding of the evolving telecoms and media value chain. Our research programme combines local market insight with sector based analysis for a complete, integrated view. Our research expertise is built on the in-house collection, validation and analysis of primary data. We track and forecast new and established datasets, using proven, robust methodologies. Our services drive decision-making. Our data, forecasting and analysis, supported by interaction with clients, provides real value.
For more information visit www.informatandm.com.

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www.telecomsacademy.

Faculty of Technology and Engineering

Why choose Telecoms Academy?

Our Training Portfolio

Part of Informa Telecoms & Media

The Telecoms Academy Trainers

PACE Enabled Training

School of LTE & Advanced Communications . . . . . . . 14 LTE Explained

Distance Learning Series . . . . . . . . . . . . . . . . . . . . . . . . . 6 Foundation in Telecoms

WiMAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 WiMAX Explained

Faculty of Telecoms Business . . . . . . . . . . . . 8

2G & 3G Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Mobile Networks Explained

Marketing in Telecoms . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Foundation in Marketing

IP in Telecoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 IP in Modern Networks

Faculty of Technology and Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The Telecoms Academy Training Team. . . . 23 Our Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

All enquiries and In-house training: +44 (0)20 7017 4144

Why choose in-house training from the Telecoms Academy?

We train some of the biggest companies in the telecoms industry

The Telecoms Virtual Campus

The Knowledge Centre

Train with condence with University accredited programmes

Subject to approval in October 2011

Enhance your career with a formally recognised University qualication

About University of Derby Corporate

Advanced Telecoms Management Series

All enquiries and In-house training: +44 (0)20 7017 4144

Subject to approval in October 2011

Gain a University Certicate from University of Derby

Diploma in Modern Telecoms

Diploma in Telecoms Business

ALTERNATIVE PROGRAMME OPTIONS

Diploma Bridging Course

Fully Endorsed by the GSA

All enquiries and In-house training: +44 (0)20 7017 4144

Faculty of Telecoms Business

Mid to Senior Managers

Telecoms Professionals may take any Programme or combination of programmes

Telecoms Mini MBA

Effective Telecoms Strategies Advanced Business Diploma (5 Days)

Customer Focus in Telecoms Advanced Business Diploma (5 Days)

LTE Focus Advanced Business Diploma (5 Days)

Comprehensive Competency Development

Focusing on Strategy Development

Focusing on the Customer

Focusing on Business Implementation

(Optional) Competency Development Journal

Why attend an Advanced Telecoms Management Series programme?

Subject to approval in October 2011

Enhance your career with a formally recognised University qualication

Faculty of Telecoms Business

Customer Focus in Telecoms Advanced Business Diploma

Effective Telecoms Strategies Advanced Business Diploma

LTE Focus Advanced Business Diploma

All enquiries and In-house training: +44 (0)20 7017 4144

FACULTY OF TELECOMS BUSINESS

Faculty of Telecoms Business

Leadership in the Telecoms Environment

Teams that Drive Change Creating Paradigm Shift in Telecoms

Finance for Telecoms Professionals

Faculty of Telecoms Business

Developing Protable Market Segments in Telecoms

Pricing, Bundling & Charging Strategies for Telecoms