Executable strategy.

Extraordinary insights, enduring value.

Overview Executable strategy requires fusing insightful thinking with disciplined execution to achieve breakthrough performance. Our leadership National Managing Director Mike Canning Chief Operations Ofcer John Powers Chief Talent Ofcer Tom Williamson Chief Marketing Ofcer Jonathan Copulsky Federal S&O Leader Debbie Sills U.S. India S&O Leader Arun Inam Analytics S&O Leader Jerry O'Dwyer Our Strategy & Operations teams bring deep industry experience, rigorous analytical capabilities and a pragmatic mindset to our clients most complex business problems. Our strategy capabilities span corporate and business unit strategy, M&A strategy, and sales and marketing. Our operational capabilities reect the unique issues facing manufacturing organizations, service businesses and infrastructure operations. These are joined with capabilities in nance, performance management and business restructuring. Practice highlights1 Greater than $500 million in revenue in the U.S. (Over $1 billion in revenue globally) More than 2,000 practitioners with deep experience across 6 functional practice areas, 17 industry sectors and in 44 different ofces across the U.S. More than 5,000 S&O practitioners globally across 37 countries. More than 600 practitioners supporting the U.S. India S&O practice in major cities such as Hyderabad, Mumbai and Delhi.

Strategy & Operations At a glance

Today, senior executives grapple with attaining protable growth, strategically managing costs and intelligently navigating risk. Such challenges require more than identifying new possibilities and making tough choices. They also require bridging the gap between vision and execution.

National service line leaders Finance Bob Comeau General Management Jennifer Steinmann Infrastructure Operations Susan Hogan Integration, Divestiture and Restructuring Mark Walsh Manufacturing Operations Scott Sopher Service Operations Amy Feirn Strategy Kevin Lynch

www.deloitte.com/us/strategyandoperations

Headcount and Revenue includes Global and U.S. Consulting/S&O Commercial & State only (excludes Federal practice) YTD 10

Our offerings
Finance International Financial Reporting Standards Integrated Performance Management Finance Operations Finance Strategy Infrastructure operations Real Estate and Location Strategy Contact Center Strategy and Processes Outsourcing Advisory Services Shared Services Sustainability and Energy Integration, divestiture and restructuring Finance Integration and Divestiture G&A Cost Reduction HR Integration and Divestiture Integration and Divestiture Planning and Management IT Integration and Divestiture Restructuring Sales, Marketing and Customer Integration and Divestiture Manufacturing operations Life Sciences R&D Logistics and Distribution Manufacturing Strategy and Operations Oil & Gas Operations Product Development and Engineering Effectiveness Sourcing and Procurement Supply Chain Planning Supply Chain Strategy Service operations Banking and Securities Service Operations Excellence Clinical Information Systems Health Care Revenue Cycle Management Health Plan Business Model and Operations Excellence Banking and Securities Service Operations Excellence Insurance Service Operations Excellence State and Local Government Operations Excellence Strategy Acquisition Strategy and Due Diligence Corporate and Business Unit Strategy Customer Strategy Pricing and Protability Management

Our practice areas

Finance Our Finance practice assists CFOs and nance functions with improving the value provided within their respective organizations as well as externally in the marketplace. This includes supporting the decision-making processes that help to improve the nance controllership and corporate governance activities. Our Infrastructure Operations (IO) practice helps clients develop pragmatic answers to some tough questions about their infrastructure: What should they outsource and where? Where does it make the most sense to build their next plant? How should they invest in sustainability? How should they structure a shared services organization? How can they utilize call centers? The IO practice helps clients in their efforts to examine every angle of their service delivery models, from real estate to shared services, and from outsourcing to offshoring, to help create lasting value. Our Integration, Divestiture & Restructuring practice helps clients substantially increase shareholder returns, expand and accelerate revenue, capture cost synergies, and reduce transaction and transition risk through mergers, acquisitions or divestitures. We also help our clients enact structural and sustainable change to the business, operations, and/or capitalization models on an enterprise-wide, business unit or functional level. Our manufacturing operations practice helps improve the effectiveness and efciency of the planning/engineering, sourcing, manufacturing, and delivery/logistics of business processes to create a strategic, competitive advantage. Our Service Operations practice works with clients across multiple industries and sectors who are focused on improving protability and business productivity. This is accomplished by enhancing core elements of the business model, therefore creating value through process simplication, operating cost reduction, and service improvement. Our Strategy practice helps clients across industries solve complex business problems to achieve and sustain superior performance and returns by developing executable strategies through a rigorous, fact-based approach that is focused on results. We provide three basic types of service: Growth & Innovation, Margin Improvement, and Risk Management.

Infrastructure Operations

Integration, Divestiture & Restructuring Manufacturing Operations

Service Operations

Strategy

Our perspectives
Books published by S&O thought leaders Brand Resilience Innovator's Manifesto Mass Career Customization Pricing and Protability Management The Corporate Lattice The Hyper-Social Organization The Innovator's Solution The Power of Pull The Strategy Paradox Innovation Centers Center for Corporate Governance Center for Cyber Innovation Center for Federal Innovation Center for Financial Services Center for Health Solutions Center for Security & Privacy Solutions Center for the Edge Deloitte Center for Energy Solutions Forensic Center

Our awards, rankings and recognition

Deloitte Ranks No. 1 in Kennedys Global Consulting Marketplace Report Kennedy ranks Deloitte No.1 Global Supply Chain Management Consultancy Deloitte Ranks No. 2 in Kennedy Strategy Consulting Marketplace report Deloitte Ranks No. 2 in Kennedy Corporate Financial Strategy Consulting Marketplace Report Deloitte Analytics named a leader in Gartner Magic Quadrant Deloitte named a leader in Gartners Magic Quadrant for CRM Services Providers for North America Deloitte Consulting earned the No. 1 ranking for the 2010 Top 20 Best in KLAS Awards for Software and Professional Services in the following two categories: Clinical Implementation Principal and Revenue Cycle Transformation

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright 2011 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited Strategy & Operations At a glance