VALERIE D. PORTER Roselle, NJ 07203 valerie_porter@verizon.net 908.764.

5343
SUMMARY Strategic, Innovative and Accomplished Information Systems Professional, with over twenty years of experience in information technology. Applied progressive experience in the following industries: Pharmaceutical, Insurance, Government, Utilities, Retail, Brokerage and Transportation. Areas of EXPERTISE Business and Systems Analysis Design and Development Data Analysis/Data Warehousing Quality Assurance Systems and User Testing Systems Development Life Cycle-Waterfall /Agile User and Technical IT Group Liaison Creating/Updating Customized Microsoft Access relational databases

Project Management Process Improvements Strategic and Visionary Problem Solver Trainer Customer Service Master Data Management

CERTIFICATIONS Certified Business Analyst Professional (Learning Tree International) IIBA Certified Business Analysis Professional Candidate Project Management Professional (PMP) Candidate Pending Practical Knowledge of Project Management (Project Management Institute) Help Desk/Technical Support Certification Microsoft Office 2000 Certification Program Web Authoring Certification Program PC Management Certification Program Award-winning Customer Service Representative for major retail corporation EXPERIENCE TECHNOLOGY CONCEPTS GROUP INC. 01/11 12/11

Project Manager/Business Analyst Responsible for implementation of customized software for a federally qualified health care center utilizing project management experience, including maintaining project management plan, leading business impact analysis, developing effective communication plan. Performed gap analysis and support for client issues and resolutions. Interviewed users for process/workflow analysis. Provide support for training on new system. STATE OF NJ DEPT OF TRANSPORTATION 02/09 04/09 07/09- 09/09

Business Analyst/Functional Architect Identified and gathered business requirements from stakeholders for the re-write and conversion of the user mainframe accounting application to a web-based application using proven best practice techniques and visionary methods. Translated the business requirements to functional requirements. Provided hands-on team leadership to deliver a client-supportive business requirement specification document of all business rules and users needs.

Improved communication, analyzed systems to remove redundant processes between departments using critical thinking and visionary techniques. RANDSTAD/MERRILL LYNCH 08/06 12/08 Microsoft Access Database Consultant/Project Lead Analyzed and maintained complex Microsoft Access Database for monthly financial report processing utilizing macros and VBA code. Advised upper management to use recommended efficiency and productivity methods to maintain systems data, processes and business workflow. Established trust as a strong project leader.

TECHNOLOGY CONCEPTS GROUP INC. Project Lead/Business Analyst/Business Architect Consultant at various client involving New York City Mayors Office of Contract Services 04/08 07/08 Led the functional design for three (3) major interfaces. Gathered requirements from stakeholders for the interface layer. Created high-level and detailed sequence diagrams and activity diagrams using Microsoft Visio. Translated business and user requirements to functional requirements and non-functional requirements. Maintained business process models. Analyzed process flows and business rules for efficiency, and requirements match. Streamlined the Citys existing procurement process using an End-to-End (E2E) Platform. Utilized EMCs Documentum to support the platform. Designed interface design template/documentation; tracked changes. Initiated and structured interview procedures to foster high productivity and time conservation. 1199-SEIU Child Care Funds 01/08 02/08 Gathered requirements from stakeholders for a new CAMP System. Created business use cases to assist in the CAMP analysis, design and implementation processes, and help serve as a guide for input to user documentation. Used template for business rules clarity and resolutions. Developed system commonalities data to avoid redundancies, identified processes as candidates for improvements, and helped ensure a successful integration between various systems. Chemaid 07/07 12/07 Team lead in the analyzing, user acceptance testing and data migration of a web-based application on a SQL/.net platform for a high-end cosmetic contract manufacturing firm. Created business use cases, test-cases from management consultations and business requirements. Interviewed users to identify issues, needs and translate the interface design for clarity and acceptance. Assisted project manager in the system integration of a new project tracking application. Updated project using MS Project. New York City Department of Health 01/07 07/07 Performed business process reengineering to effect high performance process improvements using visionary and IIBA techniques. Gathered business requirements and identified business rules from client and documentation. Redesigned current workflow and structure within the business for efficiency and new business requirements match. Mapped logical and data models. Utilized business requirements and processes to proactively identify potential and current issues to client. Project implemented using Civerex business applications. Newark Housing Authority (Part-time) 01/06 04/06 Reviewed and documented current environment and business rules for major Housing Authority Created interview documentation matrix to assist in interviewing key personnel. Conducted a needs assessment based on the current environment. Performed gap analysis on the organization and its processes.

Recommended alternatives. Prepared strategic plan for solutions J AND J TRANSPORTATION 02/04 01/07 Database Analyst/Project Leader Consulted with management on business, systems requirements and data integration to create customized, complex Microsoft Access Database for 100 + vehicle School Bus Transportation Company to facilitate business decisions. Performed data warehousing and data validation from information and data received by various City Boards of Education. Recommended and implemented system solutions, office procedures to improve business effectiveness and efficiency. Instructed staff how to utilize queries and reports to manage volatile data. Delegated database maintenance to staff. Increased business relations and communication; established trust as a strong leader to resolve issues between departments.

AFSTAR ASSOCIATES, INC.

01/03 02-04

Microsoft Access Database Consultant/Project Lead (Government, St. Thomas, US Virgin Islands) 02/04 Analyzed and restructured complex Microsoft Access Database to resolve critical upper management reporting issues for major government business client. Developed detailed database documentation for analysts and programmers. Computer Trainer Consultant (Evenings) 01/03 01/04 Provided Microsoft Office 2003/2007 Suite training and basic operating system knowledge for small businesses, Veterans and individuals; private tutoring for youth and senior citizens. Built desktops and maximizing best performance for Windows XP, Vista operating systems. Following layoff, enrolled in classes for self-improvement while looking for work from 01/03 to 01/04.

PIPAL SOLUTIONS INC., (Merck-Medco) 03/02 12/02 Systems and Quality Assurance Analyst Collaborated with business owners and users, marketing teams, management, pharmacists, and the development staff to define system specifications and test requirements from business requirements for application testing, which included test plans and test scenarios. Analyzed client server, interactive voice response unit, and mainframe application requirements for the business development and operations support group. Analyzed and tested the message scripting flow for the interactive voice response unit application. Performed Quality Assurance test of client server applications for their accuracy in conforming with Standard Operating Procedures. Developed test plans and test cases for marketing campaigns relating to enrolling, renewing, and maintaining members for mail order, retail order, and direct order prescription plans. Participated in the implementation of Health Insurance Portability and Accountability Act of 1996 (HIPPA) standards for all applications. Prepared and tracked the system investigation log for issues that failed Quality Assurance guidelines and standards until a resolution was obtained. Initiated and created a Quality Assurance Request Form in Microsoft Access to structure business requirement information for the quality assurance team to facilitate research and foster high productivity. Maintained Access Database for reporting purposes. Following layoff, enrolled in classes for self-improvement while looking for work from 02/01 to 03/02.

DMR CONSULTING GROUP, (Bristol Myers Squibb) 06/99 02/01 Team Lead Analyst/Developer Defined and analyzed business issues/requirements to produce business solutions and created technical resolutions to meet the clients business objectives. Conducted an information reconciliation study to identify discrepancies between vendor-supplied data and the in-house Sales Force Automation and Samples systems. Presented research reports, statistics, and system recommendations to the management team relating to call data that impacted the sales force performance. Maintained open issue documents. Monitored plans and procedures to ensure requirements were met. Proactively worked with other groups in the organization to address anticipatory issues. Performed testing and implementation between vendors and the SFA and Physician systems Developed multi-system test methodology and plan document. Responsible for quality implementation between the systems. Developed policies and procedures that lead to enhance productivity for the department Analyzed, designed, developed, and maintained batch programs

Project/Team Leader, (State of New Jersey) 01/98 05/99 Team lead for the Heavy Duty Diesel (HDD) Mobil Roadside Emission project team, which developed a system to collect information via hand-held devices and capture the data on a mainframe for reporting to the DMV, DEP, State Police, municipal courts, and out of state agencies. Multi-tasking resource for the Full System Development Life Cycle Defined business and system requirements; ensuring requirements were met technically Assisted with system architecture Interfaced with users for data gathering and presenting recommendations; business liaison for technical group Coordinated data resolutions to ensure successful project implementation Prepared business and system documents (Objective and Scope, Technical Review, System Definition, and System Design) for management, technical group and users Prepared system walk-throughs and detailed program specifications for developers Developed strategic on-line and batch processes Teamed with developers to perform unit, system, and integration tests Developed test scenarios and test cases; prepared test data Gave presentations to state system managers Provided estimates for project planning Developed trust between team members and clients

CORPORATE WORK EXPERIENCE 08/85 12/97 Performed Customer Service and Quality and Complete Information System Development Life Cycle support (defining business requirements through system implementation) for major corporations; including Merrill Lynch, AT&T, NJ Transit, Kmart. EDUCATION: Kaizen Technologies; PMP Course Completion, 2008 Learning Tree International, 2007-2008 NJIT, NEWARK, NJ, 2001 -2002, 2006 Drexel University, Philadelphia, Pa B.S., Business Administration; concentration in Administrative Systems Management TECHNICAL SKILLS Hardware: WINDOWS OS, Basic Networking knowledge, PC Maintenance and Trouble Shooting, Software: Microsoft Project, Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Visio, Enterprise Architect, Rational Rose, Client Server, Rational Unified Process methodologies