Professional Documents
Culture Documents
Merge:
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Sends a moderation notification email to the topic author with a link to the authoritative topic. Includes the Moderators reason for merging. Moderator can opt to add the topic title & description as a reply to the authoritative topic o This will be treated like a reply and will send a notification to all followers of the authoritative topic o Votes from merged topic will be added to votes on authoritative topic Topic disappears if there were no replies Topic remains if there were replies but includes a note at the top indicating its been merged with a link to the authoritative topic o Best practice is to archive after merging Author still receives notifications if a new reply is added to merged topic Action is logged in the Change log (but Moderators reason is not posted) Can not merge into a Closed topic Can NOT be undone. Not by anyone. Really. Moderator has to click a verification button before action is final.
Redirect:
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Does not send a moderation notification email to the topic author A message is posted at the top of the page indicating that the topic has been redirected and including a link to the new URL In all other ways this continues to behave like a normal topic Action is logged in the Change log with the reason given by the Moderator Can be undone Note: this feature is generally useful if you want to point customer to an external source or if you think its similar to another topic but youre not certain enough to merge them.
7/20/2011 v1.0
Close:
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Does not send a moderation notification email to the topic author Moderator can opt to add the topic title & description A message is posted at the top of the page Replies and Comments can no longer be added to the topic Tags can no longer be added to the topic Other topics can not be merged into Closed topics Users can still +1 (vote on) the topic Users can still star any replies that were on the topic before it was closed Product associations can still be added to the topic Topic is still indexed by GS search and external search engines Topic is still viewable in the community Action is logged in the Change log Action can be undone
Move:
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Sends a moderation notification email to the topic author with a link to the new topic location Sends a New Topic notification to the employees of the community the topic was moved into Action is logged in the Change log Can not be moved into private communities Can NOT be undone. Moderator has to click a verification button before action is final. (Super Admins can reverse this by moving the topic again)
Remove:
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Sends a moderation notification email to the topic author. Includes Moderators reason for removal. Moderator chooses a drop-down reason for removal and can add an additional explanation. Topic no longer shows up in community and is closed to further activity Topic no longer indexed by GS search or search engines Topic does not show up in Management View Action is logged in the Change log with the reason given by the Moderator Can be undone
Reply Removal:
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Sends a moderation notification email to the reply author. Includes Moderators reason for removal. Note is left in place in the topic thread indicating the reply was removed. Action is logged in the Change log with the reason given by the Moderator Can be undone
7/20/2011 v1.0