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User Guide
Version: 6.1
SWD-1912661-0106020354-001
Contents
Getting started: BBM.......................................................................................................................................................................................... About BBM......................................................................................................................................................................................................... Requirements..................................................................................................................................................................................................... New features and enhancements...................................................................................................................................................................... Change your display picture or display name.................................................................................................................................................... Add a contact by scanning a barcode................................................................................................................................................................. Display your profile barcode on your smartphone............................................................................................................................................ Create a group.................................................................................................................................................................................................... How to: BBM...................................................................................................................................................................................................... Status and profile............................................................................................................................................................................................... Chats................................................................................................................................................................................................................... Adding or deleting contacts............................................................................................................................................................................... Working with contacts....................................................................................................................................................................................... BBM connected apps.......................................................................................................................................................................................... BBM Groups....................................................................................................................................................................................................... Contact list backup............................................................................................................................................................................................. View activity updates......................................................................................................................................................................................... Change the options for activity updates............................................................................................................................................................ Check for the latest version of BBM................................................................................................................................................................... Tips: BBM............................................................................................................................................................................................................ Shortcuts: BBM................................................................................................................................................................................................... Personalize: BBM................................................................................................................................................................................................ Change your display picture or display name.................................................................................................................................................... Change your status............................................................................................................................................................................................. Show what you're listening to............................................................................................................................................................................ Change chat bubble colors................................................................................................................................................................................. Change the display options for your contact list................................................................................................................................................ About sounds for BBM....................................................................................................................................................................................... Rename a contact............................................................................................................................................................................................... Change a contact's display picture..................................................................................................................................................................... Troubleshooting: BBM........................................................................................................................................................................................ Some features are not available in BBM............................................................................................................................................................ My contacts are not appearing in BBM.............................................................................................................................................................. I cannot add a contact by scanning a barcode................................................................................................................................................... A contact that I tried to add to BBM is not appearing....................................................................................................................................... My display picture isn't animating..................................................................................................................................................................... 3 3 3 3 4 4 5 5 6 6 7 11 14 17 19 31 34 34 34 35 35 36 36 36 36 37 37 37 38 38 39 39 39 39 40 40
I cannot send a picture....................................................................................................................................................................................... I cannot send or receive GPS location information............................................................................................................................................ I am not receiving notifications for a group....................................................................................................................................................... I cannot register an email address with BBM..................................................................................................................................................... My restored contact list does not contain the contacts or groups that I expect............................................................................................... Glossary.............................................................................................................................................................................................................. Provide feedback................................................................................................................................................................................................ Legal notice........................................................................................................................................................................................................
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Requirements
At least 5.0 MB of available application storage BlackBerry Device Software 5.0 or later A wireless service data plan Depending on your wireless service provider or organization, you might not be able to use BlackBerry Messenger.
User Guide
You can now specify a chat bubble color for contacts instead of using the default color for individual chats, multiperson chats, and BBM Group chats. You can return to the default color at any time. You can now set animated .gif files as display pictures in BBM, and view other people's animated display pictures. Note: The picture needs to be square (the height and width, in pixels, are the same). You can quickly set a picture on your smartphone as your BBM display picture by selecting the Set As BBM Display Picture option from the menu.
User Guide
The person might remain in the Pending category until the person responds to your invitation.
Create a group
When you create a group, you automatically become an administrator for the group. Depending on your wireless service provider or organization, you might not be able to use the BBM Groups feature. 1. 2. 3. 4. 5. On the contact list screen, press the key > New Group. Type a name for the group. Type a description that people see when they receive the invitation to the group. Change the Group Icon field. To prevent members from inviting other people to the group, change the Allow Non-admin Members To Invite Others field to No. 6. Click Create Group.
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User Guide
Chats
Start a chat
1. 2. 3. 4. On the contact list screen, in a contact category, click a contact. Type a message. To add an emoticon, press the key > Add Smiley. Click an emoticon. Press the Enter key or Send Message key.
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Ping a contact
When you ping a contact, the contact's BlackBerry smartphone vibrates. In BlackBerry Messenger, during a chat, press the key > Ping Contact.
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Switch chats
1. In BlackBerry Messenger, during a chat, press the 2. Click a contact. key > Switch Chat.
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End a chat
1. On the contact list screen, highlight a chat. 2. Press the key > End Chat or Leave Conference.
Chat options
Turn on chat history
You can save chat history on your BlackBerry smartphone or on a media card. Depending on your organization, this feature might not be supported. 1. 2. 3. 4. On the contact list screen, press the key > Options. Change the Save Chat History field to Device or Media Card. Click OK. Press the key > Save.
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The person might remain in the Pending category until the person responds to your invitation.
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For more information about text messaging, on the menu in the Messages application, click Help.
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You can receive text messages from and send text messages to BBM contacts in BBM. This feature allows you to send and receive text messages and instant messages from one application. Depending on your wireless service plan or organization, this feature might not be supported. Extra fees might apply for sending or receiving text messages. 1. On the contact list screen, press the key > Options. 2. Select the Show Text Messages From Contacts Linked With BlackBerry Contacts checkbox. 3. Press the key > Save.
Delete a contact
If you delete a BlackBerry Messenger contact, you are likewise deleted from that person's contact list in BlackBerry Messenger. 1. On the contact list screen, in a contact category, highlight a contact. 2. Press the key > Delete Contact. 3. If necessary, select the Ignore future invitations check box. 4. Click Delete.
Unignore a contact
When you unignore a contact, you can receive invitations from the contact again. 1. On the contact list screen, press the key > Options. 2. Beside the Ignored Contacts field, click Edit. 3. Select the check box beside the contact or contacts that you want to unignore. 4. Click OK.
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Rename a contact
1. 2. 3. 4. On the contact list screen, highlight a contact. Press the key > View Contact Profile. Type a new name. Press the key > Save.
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key >
To view the contact's information that appears in the Contacts application, press the key > View BlackBerry Contact Card. To unlink the contact from the Contacts application, press the key > Remove Link with BlackBerry Contact.
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To move some of your contacts into the contact category, click the contacts. Click OK.
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3. Beside an app, click Edit. 4. Select the Post recent activities to my profile checkbox. 5. Press the key > Save. To delete an activity update, highlight an update on your profile. Press the key > Remove activity > OK.
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BBM Groups
Getting started with BBM Groups
About BBM Groups
You can use the BBM Groups feature of BlackBerry Messenger to create or join a group of people that you want to stay connected with, such as family, friends, or co-workers. In a group, you can chat, share pictures and lists, create appointments, and more. Each group can have up to 30 members, and you can be in a group with people who aren't part of your BBM contact list. Depending on your wireless service provider or organization, this feature might not be supported.
Create a group
When you create a group, you automatically become an administrator for the group. Depending on your wireless service provider or organization, you might not be able to use the BBM Groups feature. 1. 2. 3. 4. 5. On the contact list screen, press the key > New Group. Type a name for the group. Type a description that people see when they receive the invitation to the group. Change the Group Icon field. To prevent members from inviting other people to the group, change the Allow Non-admin Members To Invite Others field to No. 6. Click Create Group.
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Send a chat, picture, or list to a person that is not a member of the group
1. 2. 3. 4. In a group, click Chats, Pictures, or Lists. If necessary, click a group chat, picture, or list. Press the key > Send <type of group data> To. Click an option.
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Members
Invite a BBM contact to join a group
When you invite a BlackBerry Messenger contact to join a group, the contact must accept your invitation before the contact is added to the group. Depending on the permissions that an administrator of the group has set, you might need to be an administrator of the group to perform this task. 1. 2. 3. 4. In a group, click Members > Invite to BBM Group > Select from BBM contacts. If necessary, change the Category field. Select the checkbox beside the contact. Click Send.
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Depending on the permissions that an administrator of the group has set, you might need to be an administrator of the group to perform this task. 1. 2. 3. 4. 5. In a group, click Members > Invite a new member > Invite by sending a PIN or email message. Type part or all of the member information. Click the member information. If necessary, select the This address is a distribution list check box. Click Send.
The member remains in the Pending category in your BBM contact list until the member responds to your invitation.
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3. Press the
Leave a group
After you leave a group, the group no longer appears on the contact list screen in BlackBerry Messenger, and you no longer receive activity updates for the group. 1. On the contact list screen, in the BBM Groups category, click a group. 2. Press the key > Leave Group > Leave Group or Delete Group.
Group chats
Participate in a group chat
All members of a group can see group chats. 1. In a group, click Chats. 2. If necessary, click a group chat. 3. Type a message. 4. Press the Enter key or Send Message key.
Pictures
About pictures
You can share pictures with all of the members in a group. You can share pictures that are stored on your BlackBerry smartphone, or if your smartphone has a camera, you can take a picture. You can mark pictures as favorites, comment on pictures, and add voice notes to pictures.
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A group can contain up to 20 pictures. Pictures in a group are deleted from your smartphone automatically after 28 days, unless you mark a picture as a favorite or change the group options to save group pictures to your BlackBerry smartphone or a media card.
Discuss a picture
You can discuss a picture with all members of the group. 1. In a group, click Pictures. 2. Click a picture. 3. Press the key > Discuss Picture. 4. Type a message. 5. Click Add Comment.
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Change a caption
1. 2. 3. 4. 5. In a group, click Pictures. Highlight a picture. Press the key > Edit Caption. Type a new caption. Click Send.
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Lists
About lists
You can create lists to share with all members in a group. You can assign due dates, change the priority level for list items, and set an owner for list items. You can also change list items or mark them as completed. Members can comment on list items and send a list to people outside of the group.
Create a list
1. In a group, click Lists > Start New List. 2. Type a name for the list. 3. Click OK.
Discuss a list
You can discuss a list with all members of the group. 1. In a group, click Lists. 2. Click a list. 3. Press the key > Discuss List. 4. Type a message. 5. Click Add Comment.
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6. Click Save.
Sort a list
You can sort a list on your BlackBerry smartphone using different criteria. 1. In a group, click Lists. 2. Click a list. 3. Press the key > Sort By <list item information>. 4. Click a criteria.
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Delete a list
1. In a group, click Lists. 2. Highlight a list. 3. Press the key > Delete List > Delete.
Group calendar
About the group calendar
You can create appointments and share them with all of the members in a group. Members can add, change, or delete appointments from within the group. Appointments that are created in a group also appear in the calendar application on your BlackBerry smartphone. For more information about using the calendar features, on the menu in the calendar application, click Help.
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Create an appointment
Appointments that you create and share with a group appear in every member's calendar. 1. In a group, click Calendar > New Appointment. 2. Type the appointment information. 3. If necessary, change the Recurrence field. 4. Press the key > Save. 5. Click Yes. 6. Click a group.
Change an appointment
Changes that you make appear in every member's calendar. 1. In a group, click Calendar > View Groups' Calendar. 2. Click an appointment. 3. Change the appointment information. 4. Press the key > Save.
Delete an appointment
When you delete an appointment from a group, it no longer appears in your Calendar application. 1. In a group, click Calendar > View Groups Calendar. 2. Highlight an appointment. 3. Press the key > Delete > Delete. 4. If you created the appointment or if you are an administrator of the group, to mark the appointment as cancelled in all members' calendars, click Yes.
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Group administration
About group administrators
When you create a group, you become the administrator for the group automatically. As an administrator you can delete pictures and appointments for all members in a group. Administrators of a group can also control membership of the group, set or change the administrator password, and delete the group.
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2. Highlight a member. 3. Press the key > Administration. To assign administrator permissions to the member, click Grant Admin Privileges. To remove administrator permissions from the member, click Remove Administrator Privileges. If necessary, click Continue. 4. Click OK.
Become an administrator
To perform this task, an administrator of the group must have set an administrator password and provided you with the password. 1. 2. 3. 4. In a group, click Members. Press the key > Administration > Make Me An Administrator. Type the administrator password for the group. Click OK.
Delete a group
To perform this task, you must be an administrator of the group. When you delete a group, items in the group, including shared pictures, lists, and appointments, are deleted for all members. 1. On the contact list screen, in the BBM Groups category, click a group. 2. Press the key > Administration > Delete Group > Yes.
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When you register an email address with BlackBerry Messenger, BBM backs up changes to your contacts, profile, and group membership over the wireless network to a BBM server that is operated by or on behalf of Research In Motion or its affiliates. Depending on your wireless service plan or organization, this feature might not be supported. 1. On the contact list screen, press the key > Options > Back Up > Back up files remotely. Click Register. Highlight an unregistered email address. Press the key > Edit Email Status > Register. 2. Click OK.
To view the status of the registration for the email address, repeat step 1.
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Tips: BBM
Tips: BBM
Shortcuts: BBM
Depending on the typing input language or the keyboard that you are using, some shortcuts might not be available. Shortcuts that you use in other BlackBerry smartphone applications, such as in the Messages application, might also be available in BlackBerry Messenger. Clear a draft message in a chat Navigate to another category on the contact list screen Mark a picture in a group as a favorite Press and hold the Shift key and the Delete key. Press the Space key. Press the F key.
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Personalize: BBM
Personalize: BBM
Change your display picture or display name
Depending on your wireless service provider or organization, your contacts might not see the display picture that you set. 1. On the contact list screen, press the key > View My Profile. To change your display picture, press the key > Change Display Picture. Click a picture. If necessary, center the picture in the box. Press the key > Crop and Save. To change your display name, type a new name. 2. Press the key > Save.
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Personalize: BBM
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Personalize: BBM
Rename a contact
1. 2. 3. 4. On the contact list screen, highlight a contact. Press the key > View Contact Profile. Type a new name. Press the key > Save.
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Troubleshooting: BBM
Troubleshooting: BBM
Some features are not available in BBM
Features might not be available for any of the following reasons: Your wireless service provider might not have set up some features or might prevent you from using some features or options. Your wireless service plan might prevent you from using some features or options. If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. Some features might not be available for you to use for some contacts. These contacts might be using a previous version of BlackBerry Messenger or their wireless service provider or organization might prevent them from using the feature that you are trying to use. For more information about the features that are available on your smartphone, contact your wireless service provider or organization.
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Troubleshooting: BBM
Set the smartphone that is displaying the invitation barcode on a flat, level surface. Move the other smartphone about 4 in. (10 cm) above the first smartphone until all four corners of the barcode appear on the screen of the smartphone that is scanning the barcode.
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Troubleshooting: BBM
If you recently minimized applications on your smartphone using the End key, on the Home screen of your smartphone, click the icon for one of these applications. Press and hold the Escape key to close the application and free some of your smartphone memory. Try sending the picture again. On a computer, try resizing the picture or saving it with a lower resolution before you send the picture again.
For more information about the file transfer limits for your smartphone, contact your wireless service provider or organization.
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Troubleshooting: BBM
Verify that you are receiving email messages from the email account on your smartphone. If you have not yet associated the email address with your smartphone, click the Setup icon or Setup Wizard icon. If you are registering the email address with BBM for the first time, wait a short period of time for BBM to process the registration message. On a computer, in your email account, verify that the registration email message from BBM is not filed into a folder, such as the spam email folder. You might need to mark the sender as safe or change your email filters before you try to register the email address again. To register the email address again, on the Edit Email Status screen in BBM, press the key > Resend Verification Email.
My restored contact list does not contain the contacts or groups that I expect
If you restored your contact list using a backup file, verify that the backup file that you used is the latest version. To view key > Properties. the properties of a file on your BlackBerry smartphone, press the If you restored your contact list using a backup file and your contact list does not contain your groups, you might need to ask someone from the group who has permissions to add members to add you to the group again. If you set BlackBerry Messenger to back up your contact list over the wireless network, you might need to associate an email address with your smartphone that you previously registered with BBM. In some cases, you might need to back up your contact list over the wireless network again before your contact list is recovered.
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Glossary
Glossary
GPS Global Positioning System PIN personal identification number
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Provide feedback
Provide feedback
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Legal notice
Legal notice
2012 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. All other trademarks are the property of their respective owners. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR
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Legal notice
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