TRG - Technology Services Group - Week

Last Updated : Ticket/ Reference Number 05/04/12 Date Reported

Issue

Fedora Installation on Machine for SATMAP

5-May

TRG House system naming scheme Trakker GIS tracker Document Documentation for all programs TRg Messenger on qubee floor

20-Apr 25-Apr 1-May 22-Apr

ADT automatic log out issues Naming Scheme for telenor campaign

6-May-12 3-May-12

Downtime SOP for Qubee Setting for E-Learning stations.

7-May-12 29-Apr-12

y Services Group - Weekly IT Call Tracker-2012

Detail of issue

Work done so far Given Specs machine was no capable enogh to cater the request to user. So procurement will replace the hardware soon First floor has bene completed by the team. Third floor SCB area has been completed and remaining third floor systems will be completed during this week Still no work done Email has been rolled out and team is working on it Sups and tech team is in coordination with each other in this regard We have compiled the list of reported cubicles and requested another list from OPS for reported cubicles from operations This has been completed on telenro floor no work done so far but we can use most from telenor SOP. this has been completed

Satmap needs a Asterisk server so Linux will be installed on this

First floor has bene completed by the team. Third floor SCB area has been completed and remaining third floor systems will be completed during this week Still no work done To document the installation procedure of all Apps We need to deploy an alternative application for their commuication over the LAN It was reported since last few months no client has requested us to present system performance stats using NMS server There were some stations on telenor floor where naming scheme was not proper. We are facing some issues with qubee downtime validation. So creating an SOP would be very helpful for us. E-learning stations were not working since few days.

Owner(s)

ETA

Status

Actual Date of Completetion

IT support

IT support IT support IT support IT support

Telenor Ops/IT Support IT support

IT support IT support

Remarks

TRG - Technology Services Group - Week

Last Updated : Ticket/ Reference Number 04/05/12 Date Reported 23/4 02/.4 26/4 23/4 20/4 1/ . 05

Issue

Qubee Adobe Reader installtion Web application Pre req Proxy server Trg house malfunction DGS script deployment Host file 15 Machine deployement April Fumigation Plan

SCB VLAN change

25/ .05

Sys admins proxy DGS a nd ATT

ST soft phone configuration on all systems

ATT Hatdphone Installation of DGS Apps on floor

Conficker status ST and Qubee Four machines

LAHORE
Nasser Mehmood Laptop Screen Flickering Tashfeen Facing Lags during Skype Chat 10-May-12

3-May-12

hnology Services Group - Weekly IT Call Tracker-2012

Detail of issue Qubee needs to instrall Adobe reader for all agents t oview PDF file from the portal This application has come accorss in start of this month to depoy on unilever machine as this is for attendence system. It started yesterday all of a sudden and users complained that they are unable to access some Its a database server entry in agents systems as theu se web application and they to fetch the data which This has been completed Plan has been shared with ops CMOS has been closed and work and all stations are on Vlan 18 We nee dot ask for update . IP was laready provided but no response from them Client ask to install on station od ST. This will be completed over the weekeed SUP and procurement are in coordination with each other on this After chnaing machine name this will be deployed on all stations four machines are remaining which will be completed in a while Both programs are sitting and having no issues

Work done so far Provided Sumarta as an alternative solution Installtion has been done in unilever Two machines found vulnerable due to which proxy server was Its a database server entry in agents systems as theu se web This has been completed Plan has been shared with ops CMOS has been closed and work and all stations are on Vlan 18 We nee dot ask for update . IP was laready provided but no response from them Client ask to install on station od ST. This will be completed over the weekeed SUP and procurement are in coordination with each other on this After chnaing machine name this will be deployed on all stations four machines are remaining which will be completed in a while We have checked the hardware which is making no issue now

LAHORE
Screen flickers only a fraction of second User had a lot of Voice Lags during Skype calls and was irritated, GNOC was also looking into this Re-installed Drivers but issue is not resolved System has been installed with fresh OS, No issue is reported yet

acker-2012

Owner(s)

ETA

Status Closed Closed Closed Closed Closed Closed Closed

Actual Date of Completetion

IT IT IT IT IT IT

IT Closed SYS admins Closed IT support Closed IT support IT support Closed Closed IT support IT support Closed

IT support

Open

IT Support & GNOC

Closed

Remarks

TRG - Technology Services Group - Weekly IT C

Last Updated : INFO Details 04/05/12 Owner(s)

Group - Weekly IT Call Tracker-2012

Status