Contents Introduction: ............................................................ 2 Company profile:...................................................... 2 Business department description: ........................... 2 Internship description: ............................................. 3 Self assessment: .......................................................

5 Conclusion: ............................................................... 6 Referencing: ............................................................. 7

Introduction:
Dear teachers at Raffles college Hanoi, I am Nguyen Sy Hung BCOM student. In September 2011 term I have stated internship for Degree program at Tienphong bank. My internship time took 13 weeks from 3/10/2011 to 23 /12 /2011 with my supervisor at Raffles College is Mr. Keith. So now, after finished week 13 of internship period, I have started my internship report which describer all work I did at Tienphong bank as well as the experience and skill I acquired.

Company profile:
TienPhong Bank is private bank at Vietnam founded by FPT, VMS (MobiFone), and Vinare. TienPhongBank has inherited the best in information technology. With the advantage of technology foundation supported by FPT corporation, TienPhongBank aims to be the leader in application of telecommunication, information technologies and technological solutions in the banking sector to bring about new financial solutions, new service mode and quality, advanced operation and management models to actively contribute to the development of the domestic banking sector. TienPhongBanks strategy is to exploit technological applications to create an integrated network to bring diverse and convenient services to the majority of Vietnamese. At Jun-2010 Tienphong bank started go in operation, has cooperated with BIDV and City bank for full development strategy. Until now, Tienphong bank become public company and have many branch at Hanoi, Ho Chi Minh city, Da Nang, Can Tho, Hai Phong. At the end of 2010, the charter capital of Tienphong bank is up to 3,000 billions VND. As other Banks at Vietnam, TienPhong Banks offer finance products to personal customer as well as corporate customer. Specify, with personal customer Tienphong bank accept saving money of customers in form of deposit account, term deposit account, An Thinh saving..And with loan service TienPhong bank has car loan, home mortgage loan, business loan, security loan However with the advantage of technology, TienPhong bank has an effective ebanking system that will provide for customer so much convenience such as: internet banking, mobile banking, card, E-savings. With customers who are corporations , TienPhong bank offer many service like Account Services & Corporate Cards, Loans, Cash Management, Payment and Remittance Services, Guarantee Services.

Business department description:

I was adopted work for internship in business department at Tienphong bank Thanglong branch. The main mission of this department is build up relationship with customers, finding customer, advice and provide banks product to customers. Setup sale plan for each period, analysis and indentify all customers information, adopt customers document and transfer them to other

authorize department. Besides that, this department also has responsibility in verifying the purpose of using the loan by customers, check guarantee asset before and after the loan is approved periodically to avoid risk for bank. Business department has 11 peoples, in which there are one chief manager and one deputy manager. Other 9 staffs take different duty such as product consultant, evaluate guarantee asset, finding customer My supervisor is Mr. Dao Thai Ha deputy manager of business apartment, he has duty guide and support me during internship time. In particular, he has shown me the documents of company, the necessary file and papers involve to regulation, product, service of Tienphong bank. At the same time, he also appointed me follow other staffs to go out to meet customer, and have actual survey business and checking guarantee asset.

Internship description:
At the first two weeks I spend time to read all document and form related to working process of TienPhong bank. It includes the rules and regulations apply for Tienphong banks activity as well as Banks finance product. In particular, I had read the regulation of managing credit risk, guarantee assets, managing dept and collect debt at Tienphong bank. Beside I also viewed processing of discounting valuable papers, finance sponsored, discounting letter of creditTo get for more detail about personal customer and corporation customer, I also read information about products and service of Tienphong offer to customers such as with personal customer is lending regulations include mortgage lend, credit lend apply to different purposes like mortgage lend for purchasing car, study abroad, purchasing house & real estate, lend for consumptions, credit lend for purchasing good and so on. About business customer, these are regulations lending for investing security, lending for suppliers, distributorsBeside, processing of assess business include assets, business plans, economy environment to consider that business has necessary critical to be funded by Tienphong bank, so the risk assessment on this process also be read in detail by me. Include process of classify debts, collecting debts, solving the bad debt, and disbursement steps. Besides reading related documents, I also is supported by Tienphong banks staff to give me the real document of companies who are existing customers of Tienphong bank. So I can see what information about company during time it started operation until now. That are demand of credit document from companies, which talk about historical of company, specialization it does, strengthen and weakness of company, facilities, human resource, leadership and the purpose of using loan for business plansthis document will be presented to Tiepnphong bank to consider it before decide funding money for that company. My supporter have showed what critical to look at a company should be a customer of Tienphong bank and lending money for them to running business. So I acquired experience to assess a company to see how good is business by looking at its annual finance report, certification and skill of employees, leading & managing ability of leadership, partnership with other business, legal, economic environment... Hence I

have more actual knowledge, and more understanding about company who are running business at Viet Nam. In addition, I also viewed the statement evaluation mortgage loan of private customer were evaluated by Tienphong bank staffs with purpose purchasing car, buying house. So the staff need to evaluate the income monthly of customers, their assets can be mortgaged, the legal of documents, the reasonable of loan options, the ability of pay the principle back to bankAnd then those statements will be approved or not by director of Thanglong branch. Through those statements, I have acquired an overview of processing when consider a private customer who want to lend money from bank for each specific purpose. So the most importance critical is the ability of payback loan base on the stable annual income of customers and their mortgage assets. After first month since I has started internship, I initial the period of going with staffs out to meet customers and have actual survey customers mortgage assetIn fact, in this period I almost follow and observe Tienphong banks staff working with customer. In one month reading documents before, actually this time I had better understanding so I can apply theory into the real work. These are some experience I acquired from the work: With personal customer: evaluate the mortgage asset of customer with the loan 500,000,000vnd to sponsor their son study abroad. So their mortgage is a apartments where they are living in Thanh Xuan district, so Tienphong banks staff need to go directly to this apartment and have a meeting with the owner is also credit demander. We go around and observing the actual area of apartment to see the authenticity with house papers related, and we also observe the interior in apartment luxury or simply to know the life condition of customers. From that we can evaluate apart of customers solvency, beside we also interview customer like Who earns the main income of this family? How much does the husband and wife earn per month? How much do they spend for this family in terms of children school fees, life expenses such as water, gas and electricity? How much can he afford to pay every month?... All the information we collected to verify customers mortgage asset and their solvency will be very useful to minimum the risk for Tienphong bank when the loan is approved. Some kind of mortgage asset need to be evaluated every quarter such as the loan purchasing car, when the mortgage asset is also that new car, so some regulation apply for this type of loan. The new car must be had insurance until the loan is totally pay, and me and bank staff need to check the condition of the mortgage cars quarterly and ensure still belong to owner who demand for this loan. Actually the checking car conditions normally is tasked by a staff who have knowledge about car and motorbikes. So I went with him to checking some mortgage cars, but I just observe its appearance to ensure its new and no damage, the we can evaluate the value of the car from that give out some calculations for customers loan.

 With business customer: Evaluate asset and the profitability of business plan is importance with bank to approve the loan. During internship, I have gone to a factory of Thienphu Company.Ltd which have the loan 30.000.000.000 VND for purpose purchase new facilities, and expand factory. Thienphu company works on producing electric cable, their mortgage assets is existing facilities in factory and guarantee product is 30 tones of electric cable in stock, the loan still in waiting process to be approved. So me and my manager at sale department have to go and survey Thienphus factory and inventory to collect some information to ensure: The business are working well, all equipments in good conditions and worker have full attendance, the location of existing factory and the place company plan to expand. The inventory of company is stored in good condition, checking quality and quantity and then we need to evaluate market price and its value. That information will be useful for bank estimate the value of guarantee assets in the future. At the same time, my manage also interview some authorize people at province where the company located to know does Thienphu have any problems with province and people live around in term of environment, license of running business or other disputation involve. The main aim is to ensure the business are running legally and will not have trouble with government. If overall Thienphu status is good, business are running well, it will be advantage step to help companys loan is approved.

Self assessment:
During internship time, I acquired a lot of knowledge and theory about banking system, special is about Tienphong bank. By reading documents about rule and regulations of Tienphong bank as well as its service and products, and viewing real files, report, information related to customer. I could get better understanding about how bank system in Vietnam work and the interaction between customers and bank. Those actual knowledge will be very useful for me when I graduated and start a job in a VietNams bank. In fact the theory I was taught at school is not totally reflex the real status at Vietnam market, so what knowledge I acquired at Tienphong bank is really suitable for environment of Vietnam banks due to different economic, governments regulations Beside, going down with Tienphong bank staff to meet customer, have actual evaluate assets help me improve a lot of personal skill. Particularly, meeting customer and interview them can help me better communication skill with customer. In addition, though observing Tienphong bank staff evaluate the guarantee asset of customer, checking business, factory give me actual skill when I get a task going out to survey customer. By reading and assess a business plan and information of a company to decide we should or should not approve the loan for this business. I learned a lot of experience and skill in this work because my manager showed me what importance critical when consider a business customer to see are they profitable for bank. In that an experience I can see like what kind of business Tiepphong prefer funding. Such as at the

moment due to the recession of real estate at Vietnam and other Asia countries, lead to price of apartments go down and unpredictable. So Tienphong bank is very careful when consider lending money for companies which involve to real estate market such as construction companiesAnd now, base on knowledge, experience I learned, I can evaluate by myself a document of a business and can know a somewhat should the bank lend money for that business with minimum risk. Moreover, I also get supported from other staffs in business department, they were enthusiastic answer all my query about bank system, they also can explain clearly and easy to understand all procedures, regulation in Tienphong bank. Hence I can be comprehensive and feel that can easy to integrate into working environment at Tienphong bank. Through observing and hearing staffs talk with customer via phone or directly to introduce products or convince them using Tienphong bank service. I can acquired better skill communicate with customer, the behavior express to them in each specials case to get the best effective result. Besides that, I also acquired pro working style in office through the just simple tasks such as classify document, scanning, data entry to support for staffs during internship time.

Conclusion:
I think this internship period is very useful and significant with me, because I can get familiarize with working environment in bank which in that I was trained necessary skill as well as knowledge like a real bank staff. In term of skill, I have improved many personal skills such as self working, communication, problem solving skills and acquire professional working style in office to achieve the task quickly and effectively. In term of knowledge and experience by this internship, I can learn more deeply about bank systems as well as banks product, service at Vietnam. That knowledge wasnt taught at school or not fully completed due to different countries, economic environment and governments regulations. Moreover, it relates directly to works at bank so I can feel it is really necessary for me if I work in a Vietnam bank in future. Actually, with my internship program at Tienphong bank, I certainly sure that it can help other subsequent students at Raffles can improve themselves, equip for them personal skill as well as experience. So me and other students can start working in a real job at banks or any other company without surprising, in contrast can perform the work confidently and successfully.

Referencing:
Introduction of Tienphong bank http://tpb.vn/vn/gioi-thieu/nhung-dieu-can-biet-ve-tienphongbank/