MOHD WASIULLAH KHAN

Turkahiya, Daulatram Scout Bhawan, Gandhi Nagar, Basti, U.P PH: +91-9838832832 Email: mohdwasiullahkhan@yahoo.com

OBJECTIVE
A position in a forward-thinking, growth oriented organization that will make excellent productive use of my first-rate language skills gained through extensive study as well as experience, which will provide me ample opportunities to increase profitability, efficiency and growth of the organization.

SUMMARY OF SKILLS
A human potential sculptor, an influential trainer, a counselor and a catalyst for positive change in individuals and organizations. Scrupulous,energetic and ingenious Science graduate, with over 5 years of work experience as customer care executive, Sr. customer care executive and communication and soft skills trainer. Highly organized self starter with effective interpersonal skills and demonstrated ability to manage/build relationships .A keen analyst with an eye for detail and a serious commitment to accuracy and quality while meeting goals or deadlines. Excellent temperament to multi-task and coordinate various activities under high pressure and time to constraints. Adept in adjusting to new situations coupled with excellent communication, liaison and relationship management skills.

PROFESSIONAL EXPERIENCE
Sr. Executive operation IBM Daksh Pvt. Ltd. (Gurgaon). -Jan2010 Communication Trainer Institute Jul2010 present. Orion Jul2011 present. Work Profile: Worked for Finance and Mortgage process based in US (Citimortgage). Solving customers problems while providing their account status. Guide the customer for Web Site enrollment and reset the password. Coach the customers regarding other Sales products provided by Citi Bank E.g. Credit Cards, Checking Account and Savings Account etc. Articulately designed a presentation for re-engineering process of write-off among the analysts across the team, resulting in maximizing the quality of resolution. Providing training for soft skills. Teaching business communication skills at all levels from school to college level students. Teaching competitive English for various competitions like- Banking, Railways and S.S.C. Devised and taught mixed ability language courses on student development programme. Encouraged and motivated students. Edutech Pvt. Ltd. of Nov2006 computer

Education

BACHELOR IN SCIENCE Avadh university(2003) BACHELOR OF EDUCATION (pursuing) Gorukhpur university OTHER PARTICULARS
Fathers Name Date of birth Sex Marital Status Languages known Nationality Hobbies Male Married English, Hindi & Urdu Indian Reading books, interacting with new people Abdul Hameed 1st July 1980

Date: Place: (Mohd Wasiullah Khan)