TRUNK REPLACEMENT SERVICE PROVIDER ADMINISTRATION GUIDE

AITech RELEASE 4.0, March 2006

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Table of Contents
Table of Contents.................................................................................................2 1 About This Guide...............................................................................................3 1.1 Additional Resources Available Upon Request..............................................3 2 Trunk Administration.........................................................................................4 2.1 Services .....................................................................................................4 2.2 Groups ......................................................................................................6 2.3 Devices ....................................................................................................18 2.4 Users .......................................................................................................23 2.5 Trunking Call Capacity ..............................................................................25 2.6 Ancillary Trunking Services ........................................................................26

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About This Guide

The AITech Trunk Replacement Service Provider Administration Guide is designed to assist Service Providers with management of functions for only the AITech Trunk Replacement product. Detailed instructions for each function can be found both in the guide and in the online help, which is available using the Help link on each web page within the portal. This guide assumes that the Service Provider already knows how to use the AITech Service Provider Web Portal. For information regarding how to use the AITech Service Provider Web Portal, see the Service Provider Web Interface Administration Guide available upon request.

1.1

Additional Resources Available Upon Request

For information on Trunk Replacement procedures for group administrators and users, see the following AITech guides: TRUNK REPLACEMENT:

AITech Trunk Replacement Group Administration Guide AITech Trunk Replacement Advanced Mobility Guide AITech- AppNote- AdtranTrunking

For general information on AITech procedures and features, see the following AITech guides:

AITech Service Provider Web Interface Administration Guide AITech Group Web Interface Administration Guide AITech End-User Web Interface Guide

Application Notes for some features, to assist with implementation are also available on the following topics:

AITech- AppNote- Automatic Hold Retrieve AITech- AppNote- Diversion Inhibitor AITech- AppNote- Hotelling AITech- AppNote- InstantGroupCall AITech- AppNote- LGReceptionPhone AITech- AppNote- PushToTalk AITech- AppNote- ServiceRemoval

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Trunk Administration

Links to the following menu pages from the Profile menu are included in this chapter:

Services Groups Devices Users Trunking Call Capacity Ancillary Trunking Services

2.1

Services

Use the Services menu item on the Service Provider Resources menu page to display services available for Trunk Replacement. 2.1.1 Display Services Use the Service Provider Services page to display the services authorized to your service provider ID by your system provider administrator. The Service Provider Services page displays a description of the service, user limits, and the number of users that have been allocated the service. As a service provider administrator, you can assign these services to your groups.

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Note that the following figure shows only the top part of the page.

Figure 1 Service Provider Services 1) 2)

On the Service Provider Resources menu page, click Services. The Service Provider Services page appears. To display the previous page, click OK.

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2.2

Groups
List Groups Add a Group Add a Group with the Group Wizard NOTE: It is the responsibility of the service provider administrator to add the first group with the Group Wizard. Additional groups can be added by the group administrator. For reference and procedural information to add, modify, and delete groups after the first group is created, see the AITech Group Web Interface Administration Guide.

Use the Groups menu item on the Service Provider Profile menu page to:

2.2.1

List Groups You use the Service Provider Groups page to list the groups on the system as shown in the following figure. On this page you can search for a particular group. From this page, you can add a group, add a group with a group wizard, or select a group to be modified or deleted. The Service Provider Groups page is a list page that contains an advanced search. The Group ID, Group Name, and User Limit appear for each group. Depending on the number of pages of data in a list, list pages allow you to present the data several different ways. You can click the headings of a column to change the sort order of items in the column, use the input boxes below the data to specify search criteria, or click the page links, for example, Next or Previous. The advanced search lets you define specific search criteria to narrow your search and display a manageable list.

Figure 2 Service Provider Groups 1) 2)

On the Service Provider Profile menu page, click Groups. The Service Provider Groups page appears. To display the previous page, click OK or Cancel.

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2.2.2

Add a Group Use the Service Provider Group Add page to add a group to the service provider. To add a group, use the Service Provider Group Add page as follows:

Figure 3 Service Provider Group Add 1) 2) 3)

On the Service Provider Profile menu page, click Groups. The Service Provider Groups page appears. Click Add. The Service Provider Group Add page appears. Type information specific to the new group. To move between input boxes, use the TAB key on the keyboard or click in the next text box. Below is a table of the input boxes and a description for each. Required input boxes are indicated with an asterisk (*).

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Input box name Group ID *

Required? Yes

Description The unique identification code for this group, to be used when adding group members, and configuring group services. Do not use spaces. The domain to be used by this group. The default domain is at the beginning of the list. The true company name. Do not use backslashes or double quotation marks. The name to be displayed as the calling line ID. The primary contact for the company, first, and last name. The complete phone number of the above-named contact for the group including, for example, a 1 for a longdistance number. Do not use spaces or dashes. The e-mail address of the contact for the group. The groups time zone.

Example ABCompany

Default Domain *

Yes

Onvoip.net (Default) ABC Company, Inc. ABC Company, Inc. Joe Smith 3015551000

Group Name Calling Line ID Group Name Contact Name Contact Phone

No No No No

Contact E-mail Time Zone * User limits Limited to * Additional information Address City State/Province Zip/Postal Code Country

No Yes

jo@abcompany.com (GMT-05:00) (US) Eastern Standard Time 20

Yes

The limited number of users in this group. The street address of the group or company. The city name of the group or company. The state or province selected from the drop-down list. The zip or postal code of the group or company. The country of the group or company.

No No No No No

123 Main Street Gaithersburg MD 20877 United States

4)

To save your changes and display the previous page, click OK. To exit without saving, select another page or click Cancel.

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2.2.3

Add a Group with the Group Wizard Use the Group Setup: Step 1 of 6 Add a Group page to add a group to the system. To add a group, display the Group Setup: Step 1 of 6 Add a Group page. The Group Setup Wizard includes six pages to fully configure a group, a group administrator, and group resources.

Figure 4 Group Setup: Step 1 of 6 Add a Group 1) 2) 3)

On the Service Provider Profile menu page, click Groups. The Service Providers Groups page appears. Click Add Group Wizard. The Group Setup: Step 1 of 6 Add a Group page appears. This is the first page of the Group Setup Wizard. Type information specific to the new group. To move between input boxes, use the TAB key on the keyboard or click in the next text box.

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Below is a table of the input boxes and a description for each. Required input boxes are indicated with an asterisk (*).

Input box name Group ID *

Required? Yes

Description The unique identification code for this group, to be used when adding group members, and configuring group services. Do not use spaces. The domain to be used by this group. The default domain is at the beginning of the list. The true company name. Do not use backslashes or double quotation marks. The name to be displayed as the group calling line ID. The primary contact for the company, first and last name. The complete phone number of the contact for the group including, for example, a 1 for a long-distance number. Do not use spaces or dashes. The e-mail address of the contact for the group. The groups time zone.

Example ABCompany

Default Domain *

Yes

Broadsoft.gb.com (Default) ABC Company, Inc.

Group Name

No

Calling Line ID Group Name Contact Name Contact Phone

No No No

ABC Company, Inc. Joe Smith 3015551000

Contact E-mail Time Zone * User limits Limited to * Additional information Address City State/Province Zip/Postal Code Country

No Yes

jo@abcompany.com (GMT-05:00) (US) Eastern Standard Time 20

Yes

The limited number of users in this group. The street address of the group or company. The city name of the group or company. The state or province selected from the drop-down list. The zip or postal code of the group or company. The country of the group or company.

No No No No No

123 Main Street Gaithersburg MD 20877 United States

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4)

To save this information and display the next setup page, click Next >. The Group Setup: Step 2 of 6 Assign Domains page appears. To save the information and return to the Service Provider Group page, click Finish. To cancel the Group Setup Wizard and return to the Service Provider Group page, click Cancel.

Figure 5 Group Setup: Step 2 of 6 Assign Domains 5)

In the Group Available Domains column, select the domains to be assigned to the group. You can select some or all of the items from a column. Item names are listed in numerical order. To select several items in sequential order, click the first number, hold down the SHIFT key on the keyboard, and click the last number. To select several items, but not in a particular order, click the items while holding down the CTRL key on your keyboard. selected domains from one box to the other, click Add >. the domains from one box to the other, click Add All >>. Assigned domains appear in the Group Assigned Domains box. To move only To move all

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6)

To save this information and display the next setup page, click Next >. The Group Setup: Step 3 of 6 Add a Group Administrator page appears. To save the information and return to the Service Provider Group page, click Finish. To cancel the Group Setup Wizard and return to the Service Provider Group page, click Cancel.

Figure 6 Group Setup: Step 3 of 6 Add a Group Administrator 7)

Type information specific to the new group. To move between text boxes, use the TAB key on the keyboard, or click in the next text box. Below is a table that describes the text boxes. Required information for text boxes are indicated with an asterisk (*).
Text boxes Administrator ID * Description The unique login ID for the group administrator. Type this ID without using spaces. An e-mail address is a valid user ID. The name of the domain. The first name of the group administrator. The last name of the group administrator. The initial password for the group administrator. Asterisks appear on the page instead of the characters typed. The password for the group administrator is typed a second time for confirmation. Asterisks appear on the page instead of the characters typed. Example grpadmin1

Domain name dropdown menu First Name Last Name Initial Password *

abcdistributing.com Joe Smith *******

Re-type Initial Password *

*******

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Language dropdown list *

Displays all languages configured for your system. English is the default. Once you change your language setting, you must log out and log in for the settings to take effect.

English

8) 9)

Click Add. The new administrator appears in the list at the bottom of the Group Setup: Step 3 of 6 Add a Group Administrator page. To save this information and display the next setup page, click Next >. The Group Setup: Step 4 of 6 Authorize Services page appears. To save the information and return to the Service Provider Group page, click Finish. To cancel the Group Setup Wizard and return to the Service Provider Group page, click Cancel.

Figure 7 Group Setup: Step 4 of 6 Authorize Services

Use this page to authorize the use of the service packs and services.
10) Click Select All or check individual services to permit the use of services by the group.

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Authorized Service Packs and Services are indicated by a check mark. Checked services are available for authorization to a group.
11) Check the Limited To: box to the right of the service name (where available), and type a

number of services available for assignment for this group. Based on the number of licenses purchased, this field can be used to track and limit the number of services assigned. NOTE: You cannot unauthorize a service if it has been assigned.
12) To save this information and display the next setup page, click Next >. The Group

Setup: Step 5 of 6 Add Phone Numbers page appears. To save the information and return to the Service Provider Group page, click Finish. To cancel the Group Setup Wizard and return to the Service Provider Group page, click Cancel.

Figure 8 Group Setup: Step 5 of 6 Add Phone Numbers 13) Click the range to add in the Available Range(s) box and then click Add >. You can

select some or all of the items in a column. Items are listed in numerical order. To select several items in sequential order, click the first number, hold down the SHIFT key on the keyboard, and click the last number. To select several items, but not in a particular order, click the items while holding down the CTRL key on the keyboard. The number or range appears in the Available Phone Number(s) box.

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14) Click the phone number or several numbers to assign in the Available Phone

Number(s) box and click Add >. You can select some or all of the items in a column. Items are listed in numerical order. To select several items in sequential order, click the first number, hold down the SHIFT key on the keyboard, and click the last number. To select several items, but not in a particular order, click the items while holding down the CTRL key on the keyboard. To move all the phone numbers from one box to the other, click Add All >>. Assigned phone numbers appear in the Assigned box.
15) To save this information and display the next setup page, click Next >. The Group

Setup: Step 6 of 6 Add Devices page appears. To save the information and return to the Service Provider Group page, click Finish. To cancel the Group Setup Wizard and return to the Service Provider Group page, click Cancel.

Figure 9 Group Setup: Step 6 of 6 Add Devices 16) Type information specific to the new group. To move between input boxes, use the

TAB key on the keyboard, or click in the next text box.

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Below is a table that describes the input boxes. Required input boxes are indicated with an asterisk (*).
Input Box Name Required? Description Device Name Device Type Yes No The device name. The device type. Example CyberGroupIAD1 Cisco 2421-16

Device types in the list with the same name but Cisco 2421-24 different capabilities are differentiated by following the name with the number of available ports. Software Load Protocol Host Name/ IP Address Port MAC Address Serial Number Description No No Yes The software loaded on the device. The communication protocol used by the device. CiscoLoad1 MGCPIETF 1.0

The host name or IP address of the device. hostdevice1.abccompany.co Optional for some devices, such as IP phones. m 111.1.11.1 The communication port used by the device. The unique Media Access Control (MAC) address of your device's network hardware. The serial number of the device. A brief text description of the device, such as an internal reference, manufacturer name, or other internal feature. The host name or IP address of the proxy server to be used by this device. 1234 21A1423f23d2 123AB-C-456 Bldg. 3 Device

No No No No

Outbound Proxy No Server

proxy1.onvoip.net 101.45.3.65

17) Click Add. The new device appears in the list at the bottom of the Group Setup: Step 6

of 6 Add Devices page. Add all of the devices this group requires.
18) To save the information and return to the Service Provider Group page, click Finish.

To cancel the Group Setup Wizard and return to the Service Provider Group page, click Cancel.

Figure 10 User Call Processing Policies

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1) 2) 3) 4) 5) 6)

On the User Profile menu page, click Call Processing Policies under the Advanced menu. The User Call Processing Policies page appears. Select Use User Call Processing Policy to use the policy you will define for the user. Select Use Group Call Processing Policy to use the policy defined for the group. For Force Use of Uncompressed Codec, select On or Off. Select Enable Maximum Number of Simultaneous Calls and enter the number of calls in the text box. Select Enable Maximum Call Time for Answered Calls and enter the number of minutes in the text box. Select Enable Maximum Call Time for Unanswered Calls and enter the number of minutes in the text box. NOTE: The Force Use of Uncompressed Codec, Simultaneous Call Limiting, Maximum Number of Simultaneous Calls, and Call Time for Answered Calls options do not apply to virtual subscriber services such as Auto Attendant, Voice Portal, Hunt Group, Call Center, and so on. Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page. To exit without saving, select another page or click Cancel to display the previous. See below for a list of the fields and their descriptions.

7)

Field Force Use of Uncompressed Codec

Description Fax machines and modems require the use of a clear channel and an uncompressed Codec. This feature allows an administrator to force a users device to use an uncompressed Codec on a service provider/enterprise, group, and/or user basis. This feature allows an administrator to specify the maximum number of simultaneous calls supported on a service provider/enterprise, group, and/or user basis. If a user exceeds the maximum number of simultaneous calls allowed on terminations, the calling party is provided Busy treatment. Busy treatment may include Voice Messaging, Call Forwarding Busy, and any other active service assigned to the subscriber which is invoked on Busy. If the terminating subscriber has no active services assigned which trigger on Busy, Busy tone is provided to the calling party. Note that this feature only counts originating and terminating calls for a subscriber. Redirected calls are not counted as part of this policy. This feature allows an administrator to specify the maximum call time in minutes for answered calls on a service provider/enterprise, group, and/or user basis. If a user exceeds the maximum time on a given call, the call is torn down and an abnormal release is indicated within the Call Data Record. This feature allows an administrator to specify the maximum call time in minutes for unanswered calls on a service provider/enterprise, group, and/or user basis. If a user exceeds the maximum time on a given call, the call is torn down and the calling party is given reorder tone.

Maximum Number of Simultaneous Calls

Maximum Call Times for Answered Calls

Maximum Call Times for Unanswered Calls

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2.3

Devices
List Devices Add Devices Modify Devices Delete Devices

Use the Devices menu item on the Service Provider Resources menu page to:

2.3.1

List Devices Use the Service Provider Devices page to display devices available to assign to users in all groups. On this page you can search for a particular device or you can add a device or select a device to be modified or deleted. The Service Provider Devices page allows you to display, modify, and add devices. Device Type, Available Ports, and Host Name IP Address appear next to the device name on the list. For information and procedures related to group assignments, see the AITech Group Web Interface Administration Guide. The list also displays users who are currently assigned a shared device. Click Edit or any item on the row to display the users profile information. The Service Provider Devices page is a list page that allows you to search several different ways. You can click the headings of a column to change the sort order of items in the column, use the input boxes below the data to specify search criteria, or click the page links, for example, Next or Previous.

Figure 11 Service Provider Devices 1) 2)

On the Service Provider Resources menu page, click Devices. The Service Provider Devices page appears. To display the previous page, click OK or Cancel.

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2.3.2

Add Devices Use the Service Provider Devices Add page to add a new service provider shared access device.

Figure 12 Service Provider Devices Add 1) 2) 3)

On the Service Provider Resources menu page, click Devices. The Service Provider Devices page appears. Click Add. The Service Provider Devices Add page appears. Enter information specific to the access device. Required input boxes are indicated with an asterisk (*).
Required? Description Yes No The device name. The device type. Example CyberGroupIAD1 Cisco 2421-16

Input Box Name Device Name Device Type

Device types in the list with the same name but Cisco 2421-24 different capabilities are differentiated by following the name with the number of available ports. Software Load Protocol No No The software loaded on the device. The communication protocol used by the device. CiscoLoad1 MGCPIETF 1.0

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Input Box Name Host Name/ IP Address Port MAC Address Serial Number Description

Required? Description Yes

Example

The host name or IP address of the device. hostdevice1.abccompany.co Optional for some devices, such as IP phones. m 111.1.11.1 The communication port used by the device. The unique Media Access Control (MAC) address of your device's network hardware. The serial number of the device. A brief text description of the device, such as an internal reference, manufacturer name, or other internal feature. The host name or IP address of the proxy server to be used by this device. 1234 21A1423f23d2 123AB-C-456 Bldg. 3 Device

No No No No

Outbound Proxy Server

No

proxy1.onvoip.net 101.45.3.65

4)

Save your changes. Click OK. The previous page appears. To exit without saving, click Cancel or select another page.

2.3.3

Modify Devices Use the Service Provider Devices Modify page to modify a service provider shared access device. The Service Provider Devices Modify page allows you to modify a shared device. For information and procedures related to user profiles containing shared devices, see the AITech End-User Web Interface Guide.

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Figure 13 Service Provider Devices Modify 1) 2) 3) 4)

On the Service Provider Resources menu page, click Devices. The Service Provider Devices page appears. Click Edit or any item on the row of the device to edit. The Service Provider Devices Modify page appears. Edit the device information. Required information is indicated with an asterisk. For more information about the device information settings, see section Add Devices. Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page. To exit without saving, select another page or click Cancel to display the previous page.

2.3.4

Delete Devices Use the Service Provider Devices Modify page to delete a shared service provider device from the system. To delete a service provider shared device, display the Service Provider Devices Modify page. For information and procedures related to user profiles containing shared devices, see the AITech End-User Web Interface Guide.

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Figure 14 Service Provider Devices Modify 1) 2) 3)

On the Service Provider Resources menu page, click Devices. The Service Provider Devices page appears. Click Edit on the row for the device to edit or click on any item on the row. The Service Provider Devices Modify page appears. Click Delete. The Service Provider Devices page appears. To exit without saving, select another page or click Cancel to display the previous page. NOTE 1: The delete function cannot be undone. Once you click Delete, your deletion is final. You can press Cancel before you click Delete to avoid a deletion. NOTE 2: Devices assigned to users can not be deleted.

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2.4

Users

Use the Users menu item on the Service Provider Profile menu page to display all users in all groups and departments. The Service Provider Users page is a list page that contains an advanced search. The Last Name, First Name, Phone Number, and E-Mail Address appear for each user. Depending on the number of pages of data in a list, list pages allow you to present the data several different ways. You can click the headings of a column to change the sort order of items in the column, use the input boxes below the data to specify search criteria, or click the page links, for example, Next or Previous. The advanced search lets you define specific search criteria to narrow your search and display a manageable list. You can open the profile for any user listed on the Service Provider Users page by clicking the name of the user or the Edit link. For procedures related to user configuration and for enabling user services, refer to the document AITech Group Web Interface Administration Guide.

Figure 15 Service Provider Users

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2.4.1

Select a User Use the Service Provider Users page to select a user to configure. The Service Provider Users page allows you to select a user to configure. It is a list page that allows you to search several different ways. You can click the headings of a column to change the sort order of items in the column, use the input boxes below the data to specify search criteria, or click the page links, for example, Next or Previous.

Figure 16 Service Provider Users 1) 2) 3)

On your Home page, in the Options list, click Profile. The Service Provider Profile menu page appears. Click Users. The Service Provider Users page appears. Click Edit or any item in the row of the group to configure. The User Profile menu page appears.

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2.5

Trunking Call Capacity

The Service Provider Trunking Call Capacity page displays the maximum number of simultaneous calls available to distribute to groups for Trunking Groups. When a call originates on the trunk group, the service will check whether the capacity of the trunk group is reached. If so, the calling party is provided with busy processing by AITech; otherwise the call is allowed to proceed.

Figure 17 Service Provider Trunking Call Capacity 1) 2)

On the Service Provider Resources menu page, select Trunking Call Capacity. The Service Provider Trunking Call Capacity page appears. To return to the previous page, click OK.

2.5.1

Configure Trunking Call Capacity Use the Group Trunking Call Capacity page to modify the maximum number of calls available for a specific group. This page also displays the maximum number of calls available for your group to use in trunking groups.

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Figure 18 Group Trunking Call Capacity 3) 4) 5) 6)

On the Group Resources menu page, click Trunking Call Capacity. The Group Trunking Call Capacity page appears. For Allocated Calls to this Group, select either Unlimited or Limited To. If you have selected Limited To, enter the number of calls in the text box. Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page. To exit without saving, select another page or click Cancel to display the previous page.

2.6
Use this menu to:

Ancillary Trunking Services

List Call Capacity Groups Add Call Capacity Groups Modify Call Capacity Groups Delete Call Capacity Groups Create Emergency Zones Define a Home Zone for Emergency Zones Modify or Delete a Home Zone within an Emergency Zone Delete Home Zones within an Emergency Zone

This guide provides information and procedures for adding and modifying group services performed by a service provider. For information and procedures performed by a group administrator, see the AITech Group Web Interface Administration Guide.

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2.6.1

List Call Capacity Groups Use the Group Call Capacity page to list or delete call capacity groups for a specific group. The Group Call Capacity page allows you to display or delete call capacity groups for a specific group. This service allows a limit of active incoming and outgoing phone calls to be set for a group. Once the maximum number of calls has been reached, no more calls can be received. The caller hears a network busy tone. This limitation does not include calls made within the same business group. Group Names and the Maximum Active Calls appear along with the maximum number of active calls allowed for each group.

Figure 19 Group Call Capacity 1) 2)

On the Group Services menu page, click Call Capacity. The Group Call Capacity page appears. Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page. To exit without saving, select another page or click Cancel to display the previous page.

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2.6.2

Add Call Capacity Groups Use the Group Call Capacity Add page to define call capacity groups for a specific business group. The Group Call Capacity Add page contains an advanced search. You can search for users by Last Name, First Name, Phone Number, and E-Mail Address. The advanced search lets you define specific search criteria to narrow your search and display a manageable list. For more information on defining search criteria, see section.

Figure 20 Group Call Capacity Add 1) 2) 3) 4) 5) 6)

On the Group Services menu page, click Call Capacity. The Group Call Capacity page appears s. Click Add. The Group Call Capacity Add page appears. Type the group name. In the Maximum Active Calls Allowed text box, type the maximum active number of calls. Type the maximum number of incoming active calls. This number cannot exceed the value present in the Maximum Active Calls Allowed input box. Type the maximum number of outgoing active calls. This number cannot exceed the value present in the Maximum Active Calls Allowed input box.

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7) 8)

Check the Default Group, new users will be added to this group check box to include new users in this call capacity group. Click the users name to add in the Available Users box and then click Add >. The name appears in the Assigned Users box. You can select some or all of the items in a column. Item names are listed in alphabetical order. To select several items in sequential order, click the first number, hold down the SHIFT key on the keyboard, and click the last number. To select several items, but not in a particular order, click the names while holding down the CTRL key on the keyboard. To move all the users names from one box to the other, click Add All >>. Assigned users appear in the Assigned Users box. NOTE: A user is not allowed to be in more than one call capacity group. To save your changes and display the previous page, click OK. To exit without saving, select another page or click Cancel.

9)

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2.6.3

Modify Call Capacity Groups Use the Group Call Capacity Modify page to modify or delete a call capacity group for a specific business group. The Group Call Capacity Modify page allows you to modify the assigned users or the maximum number of incoming and outgoing calls allowed within a call capacity group. The Group Call Capacity Modify page contains an advanced search. You can search for users by Last Name, First Name, Phone Number, and E-Mail Address. The advanced search lets you define specific search criteria to narrow your search and display a manageable list.

Figure 21 Group Call Capacity Modify 1) 2) 3) 4) 5)

On the Group Services menu page, click Call Capacity. The Group Call Capacity page appears. Click Edit or any item on the row of the call capacity group to modify. The Group Call Capacity Modify page appears. Type over any existing information you want to change. To assign additional users, click the users name to add in the Available Users box and then click Add >. The users name appears in the Assigned Users box. To remove assigned user(s) and return them to the Available Users box, click the Assigned User(s) and click Remove <. You can select some or all of the items in a

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column. Item names are listed in alphabetical order. To select several items in sequential order, click the first name, hold down the SHIFT key on the keyboard, and click the last name. To select several items, but not in a particular order, click the names while holding down the CTRL key on the keyboard. To move all the available users from one box to the other, click Add All >>. To move all the assigned users from one box to the other, click Remove All <<.
6)

Click Delete to delete this call capacity group. The Group Call Capacity page appears. NOTE: The delete function cannot be undone. Once you click Delete, your deletion is final. You can press Cancel before you click Delete to avoid a deletion. To save your changes and display the previous page, click OK. To exit without saving, select another page or click Cancel.

7)

2.6.4

Delete Call Capacity Groups Use the Group Call Capacity page to delete call capacity groups within a specific group. The Group Call Capacity page allows you to delete call capacity groups for a specific group. The group name, default states, maximum active calls, incoming and outgoing limits appear for each group.

Figure 22 Group Call Capacity 1) 2) 3)

On the Group Services menu page, click Call Capacity. The Group Call Capacity page appears. Check the Group Name of the call capacity group to delete. Save your changes. Click Apply or OK delete the call capacity. Apply saves your changes. OK saves your changes and displays the previous page. To exit without saving, select another page or click Cancel to display the previous page. NOTE: The delete function cannot be undone. Once you click Delete, your deletion is final. You can click Cancel before you click Delete to avoid a deletion.

ADVANCED INTEGRATED TECHNO LOGIES

RELEA SE 4.0

2.6.5

Create Emergency Zones Use the Group Emergency Zones page to activate emergency zones within a specific group. The Group Emergency Zones page allows you to activate emergency zones within a specific group. Emergency Zones reject all calls or emergency calls for a mobile SIP user when they are outside of their home zone. WARNING: Ensure that a home zone is defined with the Emergency Zones feature turned on. Otherwise, no calls are accepted within the group.

Figure 23 Group Emergency Zones 1) 2)

On the Group Services menu page, click Emergency Zones. The Group Emergency Zones page appears. Click Emergency Zones On. WARNING: Ensure that a home zone is defined with the Emergency Zones feature turned on. Otherwise, no calls are accepted within the group. Click Reject all registrations and outgoing call originations from outside of the home zone to prohibit all calls from outside of the home zone. Or, Click Reject emergency call originations from outside of the home zone to prohibit emergency calls from outside the home zone.

3)

ADVANCED INTEGRATED TECHNO LOGIES

RELEA SE 4.0

4) 5)

Check When an emergency call is made, send e-mail to: check box and type an e-mail address to send an e-mail upon arrival of an emergency call to the home zone. Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page.

2.6.6

Define a Home Zone for Emergency Zones Use the Group Emergency Zones Add page to define a home zone to be used in conjunction within emergency zones for a specific group. WARNING: Ensure that a home zone is defined with the Emergency Zones feature turned on. Otherwise, no calls will be accepted within the group.

Figure 24 Group Emergency Zones Add 1) 2) 3)

On the Group Services menu page, click Emergency Zones. The Group Emergency Zones page appears. Click Add. The Group Emergency Zones Add page appears. Click IP Address and type the IP address to add to the home zone. The IP address must have four octets separated by periods. Example: xxx.xx.xxx.x NOTE: Wildcards (*) are permitted for fourth octet. An asterisk (*) can be used to represent all numbers within the 0 to 255 range. A question mark (?) can be used to represent any single digit in the 0 to 9 range. Click IP Address Range and type the IP address range to add to the home zone. To save your changes and display the previous page, click OK. To exit without saving, select another page or click Cancel.

4) 5)

ADVANCED INTEGRATED TECHNO LOGIES

RELEA SE 4.0

2.6.7

Modify or Delete a Home Zone within an Emergency Zone Use the Group Emergency Zones Modify page to modify a home zone within an emergency zone for a specific group.

Figure 25 Group Emergency Zones Modify 1) 2) 3) 4)

On the Group Services menu page, click Emergency Zones. The Group Emergency Zones page appears. Click Edit in the row for the home zone to edit or click on any item in the row. The Group Emergency Zones Modify page appears. Type over the IP address (or range) to modify. To save your changes and display the previous page, click OK. To exit without saving, select another page or click Cancel.

2.6.8

Delete Home Zones within an Emergency Zone Use the Group Emergency Zones page to delete a home zone within an emergency zone for a specific group.

ADVANCED INTEGRATED TECHNO LOGIES

RELEA SE 4.0

Figure 26 Group Emergency Zones 1) 2) 3)

On the Group Services menu page, click Emergency Zones. The Group Emergency Zones page appears. Check the Home Zone box to delete. Save your changes. Click Apply or OK. Apply saves your changes. OK saves your changes and displays the previous page. To exit without saving, select another page or click Cancel to display the previous page. NOTE: The delete function cannot be undone. Once you click Delete, your deletion is final. You can click Cancel before you click Delete to avoid a deletion.

ADVANCED INTEGRATED TECHNO LOGIES

RELEA SE 4.0