About Us (cont.

page 2)
that provides customer-need fulfillment, enjoyment, reliability and a good image. We intend to establish a good rapport with all the relevant stakeholders, especially hotels and airlines and other transport companies. Our Vision Our vision is to become the pioneer in providing quality and affordable services for the Umrah and Hajj in the Philippines thus turning to be one of the most respected Umrah and Hajj organizers in the Asia Pacific Region. Our Mission Our mission is to provide the highest level of services to the Muslim Filipinos traveling to the Holy Land with the guidance from Allah and to continuously strive for excellence to meet the expectations of Hajj and Umrah pilgrims looking for a unique experience thus assuring them of ease and comfort during the entire process. Our Core Values To fulfill our obligation to the Muslim Filipino community and to ourselves, the following set of values shall provide the foundation on which AlMusafereen PH shall operate and base its actions and decisions Trust, Accountability, Service and Transparency (TAST): We will earn the trust of the people we serve by acting in a manner that is mindful of their concerns and is fair, just and reasonable. We will utilize our financial resources in a prudent, judicious and accountable manner for the benefit of the people we serve. We will provide the required services that the people we serve want in a professional, dedicated and responsible manner. We will inform and disclose to the people we serve everything that affects them from the time they come to us until the completion of their travel.

About Us
A catalyst for real change
Al-Musafereen Philippines, Inc., otherwise known as Al-Musafereen PH , is a newly established Umrah and Hajj organizer and operator in the Philippines that is run and supervised by a group of dedicated, experienced and reputable Muslim Filipino professionals who have thought of spending the remaining years of their life to the service of Allah by providing excellent services for the Hajj, Umrah and Ziyarah. It is a 100% wholly owned Filipino firm that was organized through the foresight of its principal incorporators, Dr. Alexander M. Lucman and Mr. Tupa-an A. Datu-Imam, both highly respected Muslim professionals. By the Grace of Allah, Al-Musafereen PH in collaboration with the Transnational Travel & Tours, Inc., a reputable IATA-member travel agency, obtained the latters accreditation as an authorized foreign agent from the Ministry of Hajj, Kingdom of Saudi Arabia after entering into an agreement with Fayez Trading & Services Co. (Hajj, Umrah, Ziyarah), a well-established and reliable service provider in Saudi Arabia with many years experience in providing quality Hajj & Umrah packages, including VIP packages. Al-Musafereen PH will strive to ensure that the highest level of professional services be provided to valued pilgrims as we envisage to remain fair and honest in all our dealings, delivering quality service to our pilgrims and combining professionalism with firm adherence to the Quran and Sunnah. We will listen to our customers to ensure their complete satisfaction and to make any improvements of our services based on their recommendations. We will take care of all the worries and planning associated with traveling abroad so that our Umrah performers can focus on their core activities and carry out their Islamic rituals and obligations during their stay in the Kingdom. We shall position ourselves as an Umrah specialist

In The Name of Allah The Most Beneficent, The Most Merciful!

About Us & FAQs

AL-MUSAFEREEN PHILIPPINES, INC.
(Umrah Specialist)

15-A Calderon Compound, Zuzuaregui St. Diliman, Quezon City Metro Manila, Philippines
E-mail Ad: alexhanil@yahoo.com * tanidatu@yahoo.com
IN PARTNERSHIP WITH

TRANSNATIONAL
TRAVEL & TOURS, INC.
WITH

(Accredited Umrah Travel Agent)

Fayez Trading & Services Co.

for Umrah, Hajj & Ziyarah (Our Sponsor & Service Provider) WARNING: Pilgrims are not allowed to overstay. They should leave the Kingdom with their return scheduled flight to avoid embarrassment & imprisonment. The Kingdom of Saudi Arabia's laws against DRUG TRAFFICKING are strictly enforced. Violators are subject to severe punishment, which may include the DEATH PENALTY.

Contact Numbers in Saudi Arabia:

Transnational (Jun) Makkah: +966566457008 Fayez (GM Tarik) Jeddah: +96655775888 Fayez (Umair) Jeddah: +966551016892 Philippine Consulate: 0555-219-614

Call: +639167134065 (Alex) +639178169292 (Thani)

Frequently Asked Questions (FAQs)

Can I travel by myself or must I travel in a group package Umrah? One may travel on their own or in a group of any size the only requirement is that all your accommodation and visa must be arranged through an approved agent. Can I combine my trip with a stopover in another country? Yes, Saudi Arabian Airlines offer many onward destinations at a small extra charge including destinations in the Middle East, Africa, Asia and the Far East. Other carriers such as Emirates, Etihad, Cathay Pacific, Royal Brunei Airlines, Singapore Airlines, Malaysian Airlines, Qatar Airways, Gulf Air and Egypt Ai also offer stopovers and onward trips. However you must enter the Kingdom within one month of the visa issue date. What if I cancel after booking? Payment is required in full prior to visa authorization application, a requirement made by the Ministry of Hajj. Refunds on the ground (hotel) arrangements portion of the payment cannot be given. Depending on the ticket type, we may be able to refund the ticket amount less a cancellation charge if allowed by the airline. If the ticket has not yet been issued, then there will be no cancellation charge. Can I change the program once I have booked? No, this is no longer possible as payment for your package is sent to the Ministry of Hajj prior to visa authorization application and the visa issued according to the program. What are the charges for children and infants? If the children require a bed or a seat in the transportation, then they pay the full adult charge. If 2 young children share one bed, they pay 50% of the adult rate plus a service charge. If no bed/seat is required then they pay just the service/visa charge. Airlines typically charge 65-70% of the adult fare for children plus taxes and 10% for infants. How much time must I allow between booking and date of travel? An absolute minimum of 21 days notice in normal periods and 45 days advance notice during Ramadan

and other peak seasons must be given to allow for visa authorization, visa processing and the necessary accommodation, flight reservations and confirmations. What happens if I have a problem while I am in Saudi Arabia? In the unlikely event of you having a problem while in the Kingdom, we will provide you a number of emergency contact numbers that you should contact in the first instance. Otherwise, you may contact us by phone and we will do our utmost to assist you in your problem. Can I select a hotel of my choice? You may choose from any hotel from our wide selection of hotels ranging, from 5-star to 2-star economy hotels - subject to availability. Can I get a accommodation? visa without booking

Are Ziyarah trips included? Generally, Ziyarah trips are not included in most of our packages. We have certain packages that include Ziyarah. However, we can arrange for Ziyarah trips for those who are interested. Ziyarah trips may also be arranged through a limousine company or any taxi driver locally. I dont have a Filipino passport can I get an Umrah visa? You may only get a visa for Umrah on a non Filipino passport if: You have a resident visa You are here to stay with your spouse who is a Filipino National You are here on a work permit You are here on a student visa How many times in a year can I get an Umrah visa? Under the new system, there are no restrictions on the number of times that you can apply for an Umrah visa as long as the criteria for Umrah visa are met. Can a lady travel by herself? It is a requirement of the Shari'ah as well as the Saudi government that a woman must travel with a valid mahram (close male relative) i.e. father, son, brother, grandson, maternal or paternal uncle, grandfather, nephew, father-in-law and son-in-law. What are the hotels check-in and check-out time? Earliest hotel check-in time is 3pm, and the latest check-out time is 2pm. We cannot be held liable for accommodation not being available beyond these times. If a flight is arriving earlier than the check-in time on the day of arrival, we advise that accommodation is also booked for the night prior.

No, this is no longer possible and is against the law in Saudi Arabia. Accommodation must be booked and paid for through the agent before leaving for Umrah. What if I am unhappy with the package? You must first get in touch with our representative and/or service provider in Saudi Arabia so that the problem may be resolved immediately. Otherwise, you can contact us by phone and we will endeavor to investigate and resolve the problem. If all else fails, then the Ministry of Hajj can also investigate your complaint. Will I have a guide for Umrah? On tailor-made (customized) packages, there are no guides. However; if you wish to travel on an escorted trip, we offer escorted Umrah trips during Ramadan season. How do I Madinah? travel between Makkah and

The Saudi Arabian Public Transport Company (SAPTCO) offers an hourly service between Makkah and Madinah throughout the day on quality and reliable air conditioned coaches, at an approximate cost of SR30 per head. Alternatively, you can hire a cab for approximately SR1,000 one way from Makkah to Madinah and vice versa. The coach stations are located near the Haramayn.

Our committed Filipino team together with our highly experienced Saudi partner looks forward to serving you on your journey to the holy land. Finally, we ask you to make duaa that Allah (SWT) helps us fulfill what we say and accept our efforts in serving His guest.

FAQs (cont. page 2)

FAQs (cont. page 3)