RESUMESAMPLEI.T.

POSITION,SENIORLEVEL

JOHNLEE
111PangsapuriIdam JalanAmanDamai,10000Penang Phone:(04)6991234Email:johnlee@email.com NETWORKSERVICESMANAGER ProvenTechnical&ManagementExpertiseinaCareerSpanning10+Years
Technicallysophisticatedandbusinesssavymanagementprofessionalwithapioneeringcareerreflectingstrong leadershipqualificationsandwithhandsonISandnetworkingexpertise.Maintainfocusonachievingbottom lineresultswhileformulatingandimplementingadvancedtechnologyandbusinesssolutionstomeetawide rangeofneeds.Superiorrecordofdeliveringsimultaneouslargescale,missioncriticalprojectsontimeandunder budget.Teambasedmanagementstyleandexcellentinterpersonalandcommunicationskills. ITStrategicPlanning/BusinessSolutions/TeamLeadership/Budgeting/ProjectManagement CapitalExpenditurePlanning/ContractNegotiations/VendorRelations

ProfessionalExperience
INFORMATIONSYSTEMSMANAGER,CompanyA,Penang SinceYear2002

Recruitedtoupgradeandreplaceobsoletetechnologiesatthisworldclasshealthcare organizationwithmorethan2000usersin15remotelocations.hire,train,develop,andleada 20persontechnicalteam. ManageaRM2millioncapitalbudgetandaRM1.2millionoperatingbudget.Scopeofpositionis expansiveandincludesdepartmentaldirectionandfulldesign,installation,engineering, implementation,support,training,administrationandmanagementauthorityfor:

LAN/WANNetworkServices 24x7DataCenterComputerOperations ApplicationsSystems Web/InternetDesign&Operations

PCDesktopsystems UNIXSystemsAdministration DatabaseAdministration HelpDeskOperations

Spearheadtransitionfromoutdatedorganizationwideanddepartmentaltechnologiesto highlightfunctional,streamlined,andcosteffectiveclientservertechnologiesandbusiness solutionsthathavedramaticallyimprovedefficiency,decreasedexpenses,andoptimizeddata integrityandsafety. KeyProjects&Achievement: DirecteddesignandinstallationofthecompleteRM8millionLAN/WANInfrastructure. Utilizedstateofthearttechnologiestoprovidenetworkconnectivityofdisparate Mainframe,AS400,UNIX,WindowsNT,NovellandPCsystems. Completed,injust8months22monthsaheadofscheduleacomplexRM15million projectestimatedtotake2.5yearsandinvolvingreplacementofmorethan30systems. DeliveredRM2millionincostsavingsthroughaggressivenegotiationsofcontractsand pricingonabudgetedRM10millionforhardware/softwarepurchasesandconsulting services. SavedmorethanRM1.2millionintechnicalconsultingfeesbynegotiating complimentarynetworkdesignservicesfromvendors.

Performedtheworkof3fulltimeequivalents,slashinglaborexpensessubstantiallyby expandingpersonalresponsibilitytoincludeUNIX,network,anddatabaseadministration Decreasedinventory,applicationpricing,andlicensingexpensesRM750kbyestablishing standardizationforapplications,PCdesktopsandnetworkingsystems. Defusedandresolvedlongstandingconflictsanddepartmentproblems,elevatedmorale anddecreasedhighemployeeturnoverrates,achievingthebestretentionrateinthe company Managedfromplanningthroughcompletion,aRM2.4millionWindowsNTworkstation andnetworkprinterimplementationproject.DeliveredontimeandRM600kunder budget Attainedconsistent99%uptimebyimplementingdisasterrecoveryandfaulttolerance plans.Institutedthefirsthighlyreliablecorporatewide,centralizedbackupsystem. ChampionedintroductionofInternet/Intranet/Webtechnology,corporatewideemail, sharedcalendering,andonlinemeetings.SetupandmanagedaTCP/IPenvironment, installedaNovellnetworkandimplementedadatawarehousedatabase. CollaboratedonnumerousmanagementcommitteesincludingtheSystemsApplication SelectionTeam,ChairoftheNetwork,Operations,andSecurityTeam,andtheY2K Implementationteam. 20002002

NETWORKMANAGER,CompanyB,Penang

Managedanddeliveredaheadofschedule,anationwide,RM10million+networkproject involvingdevelopmentofafullyredundantcreditverificationsystem.Administeredamulti serverLANsupportingNovell,UNIXandUnisyssystems,andsupported2000usersin850remote sites. TECHNICALSERVICESMANAGER,CompanyC,Penang 19982000

BuiltandmanagedInformationSystems,TechnicalSupport,Production,andRepairDepartments forthisstartupNovellResellerandPCmanufacturingfirm.Supervisedstaff,oversawcomputer operations,andmanagedbudgets.SavedRM2millionthefirstyearbyrenegotiating manufacturingcontractsandrelocatingproductiontoreducecostsandimproveshipping schedules.Developedandtrainedateamtoprovidesupporttoaculturallydiverseinternational customerbase. COMPUTERTECHNICIAN,CompanyC,Penang SENIORSYSTEMSSUPPORTSPECIALIST,CompanyD,Penang 19951998 19921995

Education&Credentials UNIVERSITIABC,KualaLumpur,Malaysia B.Sc.(Hons)inComputerScience,completed3yearsofstudy XYZINSTITUTE,KualaLumpur,Malaysia CertificateinComputerSystemsSupportIntensive2yearprogram TechnicalCertifications: CiscoRouterProgramming&Internetworking FDDI NetworkAdministratorforUNIXSystems ATMAsynchronousTransferMode WindowsNT4.0NetworkAdministrative AIXUNIXAdvancedSystemAdministration CiscoEnterpriseManagementSolutions BayNetworksTCP/IP,SNMP, EDIElectronicDataInterchange Windows95Support WindowsNT4.0TechnicalSupport InternetInformationServer SQLServer6.5DatabaseAdministration