AYMAN FOUAD ABDELSALAM 7084-ElWaha Building, Mokattam.Cairo, Egypt Tel: 02-25088339 Mobile: 0111-555-8822 E-Mail: fouash3@hotmail.

com OBJECTIVE Seeking a challenging position where my communication skills can be furt her developed and integrated inorder to enhance my professional conduct and to furnish my care er with the necessary experience. EDUCATION May 2006 Arab Academy for Science and Technology Logistics Department. Major Logistics, Minor Business Administration. May 1998 American Diploma. SKILLS Languages: -Mother Tongue:Arabic. -First Language:English. -Second Language:French. Computer: -MS. Office, MS.Windows and Internet. Training Courses: -Integrated Management Cirtificates (Misrlearn Education C entre IBM Authorized). The Diploma Included: Basic Customer Service Skills, Basic Sales and Marketing Skills, Business Writing Skills, Advanced interpersonal Co mmunication Skills, Effective Presentation Skills, Effective Decision Making a nd Business Problem Solving Skills. -Advanced English language Courses. (ILI) -Course in French Language.(CAF) EXPERIENCE Dec 10-Till Present Etisalat Misr Outlet Manager ( City Stars, ElObour, Suez, and Kattameya outlets ) Sales Maximise sales in area stores through coaching and performance managemen t of Store Teams in customer service, presentation, promotional activities, and control of costs, stock levels and stock loss. Constantly sales improvement practice, plans and initiatives, identify a nd exploit any additional opportunities to increase sales. Ensure all issues, ideas and recommendations from stores are effectively communicated to the Regional Retail Manager Achieve monthly sales targets Forecast stock as per sales and minimize lost sales Identify and liquidate slow moving products Ensure minimum stock holding Cost control Manage budgets for staff and stores controllable costs, and identifies a nd exploits opportunities to reduce store/kiosk expenditure, for assigned area. J.I.Case High School, Wisconsin USA

Exploit opportunities to reduce stock loss in area stores. Liaise with accounts department and organize monthly stock counts Analyze stock holding of each store responsible fo r to minimize stock holding days Marketing/In store promotions Ensure all stores implement and execute all promotional activities and d irectives on time. Liaise with Marketing teams and Visual teams on events calendars. Implement monthly promotions Plan marketing activities for each quarter in line with business mar keting plan Recruitment/ Training/Development Ensure store vacancies are filled with competent and high potential indi viduals, and actively seek to fill management/supervisor vacancies through promo tion, where possible. Identify areas of improvement and develop and implement training schedu les to address them. Develop highest standards of in store training including weekly morning sessions, daily debriefs, product knowledge and on the job coaching. Contribute to the development of internal succession plans and formulate training strategies to achieve these plans. Ensure all staff are fully trained on product knowledge through the assi stance of peer departments. Identify and recruit potential staff Liaise with Training team and organize regular training programmes Mystery shopper results to be above 75% 100% attendance on product trainings programs Staff development and assessment through P.A Store Procedures Ensure area stores action all required administration procedures accordi ng to Company guidelines and within deadlines. Ensure effective communication of issues between stores, line management , HR, Finance and support departments Ensure safety and health standards are met in order to make sure that ar ea store teams have good knowledge on safe working condition. Conduct Store visits Achievement of 90% on quality audits. Customer Satisfaction Responsible for the outlet performance. Monitor and esure that there is a smooth running of customer service are as and satisfaction. Interact with their customers in order to make sure that satisfaction an d promotion of facilities and services are adequately met. Communicat with other departments in order make sure that customers needs are satisfied and met. Deal with customers complaint and listen with some feedbacks so as to imp rove their services. Dec 08-Dec 10 Etisdalat Misr Assistant Store Manager ( Thawra and City stars outlets ) Sales Maximize sales and exceed store budgets, through assistance in and super vision of effective and continuous stock management, and highest possible levels of customer service. Use sales and bestseller reports to assist and drive sales. Advises (Sto re Manager/Area Manager) on out of stock departments/lines, slow sellers or pric e sensitivities. Plan and organise key/promotional events in a timely and systematic way,

to ensure on-time delivery. Actively seek out and exploit any additional opportunities to promote sa les Achieve monthly target Mystery shopper results to be 75% Provide welcome pack to all customers and achieve 25% customers conversi on Visual Merchandising Maintain highest possible standards of in-store visual impact. Follow brand / layout guidelines correctly followed to deliver brand val ues and ensure corporate handwriting is evident in presentation. In conjunction with visual merchandising team, help ensure up to date loo k to window displays. Drives sale floor presentation and housekeeping / recovery principles to the highest standard by regular walk through and corrective action / coaching. Achieve 80% on store visit report Replenish stock on displays as and when required Stock loss control Ensure store achieves defined stockloss targets. Ensure store accurately carries out all loss prevention activities as de fined by stockloss action plans. Receive stock orders from the warehouse. Constantly seek to improve staff awareness of stockloss issues. Actively seek out and implements any additional opportunities to reduce stockloss. Ensure daily stock counts Ensure Monthly stock count variance to be 0% People Management Assist in the administration of staff issues. Participate in delivering highest standards of instore training includin g weekly communication, daily de-briefs, product knowledge and on the job coachi ng. Recommend areas of training need within the store and assists in develop ing and delivering programs to address them. Help identify individuals with potential within the store and allocates additional responsibilities to further their development. In store training for staff Mystery shopper results to be above 75% Ensure to have 90% accuracy rate in data capture. Prepare staff rosters/ schedules as per business flow Monitor staff attendance Observ staff during their daily operation. Train new staff Administration Ensure store enacts and is fully compliant with all required administrat ive procedures according to company guidelines and within deadlines. Ensure effective communication of issues and ideas between store and ope rational management. Educate all staff on company policies & procedures To make sure all operational tools & materials are available for smooth run Liaise with other division as and when required. TO ENSURE STO Mar 05-Dec 08 Allianze Egypt Sales Consultant Best seller for 2006.

Permoted to team leader in July 08. Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. Calculate premiums and establish payment method. Call on policyholders to deliver and explain policy, to analyze insurance progra m and suggest additions or changes, or to change beneficiaries. Confer with clients to obtain and provide information when claims are made on a policy. Contact underwriter and submit forms to obtain binder coverage. Customize insurance programs to suit individual customers, often covering a vari ety of risks. Develop marketing strategies to compete with other individuals or companies who sell insurance. Ensure that policy requirements are fulfilled, including any necessary medical e xaminations and the completion of appropriate forms. Explain features, advantages and disadvantages of various policies to promote sa le of insurance plans. Explain necessary bookkeeping requirements for customer to implement and provide group insurance program. Inspect property, examining its general condition, type of construction, age, an d other characteristics, to decide if it is a good insurance risk. Install bookkeeping systems and resolve system problems. Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to d iscuss any existing coverage. Monitor insurance claims to ensure they are settled equitably for both the clien t and the insurer. Perform administrative tasks, such as maintaining records and handling policy re newals. Plan and oversee incorporation of insurance program into bookkeeping system of c ompany. Seek out new clients and develop clientele by networking to find new customers a nd generate lists of prospective clients. Select company that offers type of coverage requested by client to underwrite po licy. Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance. May 03-Mar 05 ElKairawan for International Trade Direct Sales Advisor Anticipate, react responsively to, and exceed customer requirements in a friendl y and approachable style, and follows correct till procedures quickly and effici ently. Follows company guidelines, guidance and information to maximise sales. Use selling techniques to increase average transactional value Manage a portfolio of customers and potential customers via personal sales visit s, using face-to-face contact to provide a personal service. Develop an Annual customer call cycle Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development). Act as the customers main point of contact INTERESTS PLAYED VOLLEYBALL FOR ELAHLY CLUB, ARMY CLUB AND THE EGYPTIAN NATIONAL TEAM TILL 2005 PERSONAL INFORMATION Date of Birth: 08-09-1981 Marital Status: Married. Military Status: Exempted.

Gender: Male