Name: Washim Raja

S.O- Ali Hossain Village: Haitapara P.O: Topla District: Nadia West Bengal Pin-741165 Mob: +91 9933003397 E-mail: jobs.washim@yahoo.com

Career Objective:
To Serve the Organization as a System Administrator with dedication and commitment to get better results.

Innovative:
Consistently analyze and improve technical capabilities related to the field of Information Technology there by increasing the efficiency and competitive with the fast growing Technologies.

Technical Expertise:
Operating System: MS- DOS, Windows 9x, Windows 2000 Professional, Windows XP Professional, Windows Vista, Windows 7, Windows 2000/2003 Server. Packages: MS- Office 2000, MS- Office 2003, MS- Office 2007, IBM Lotus Notes, MS Outlook, Outlook Express 2003, Symantec Antivirus

Hardware:
Platforms: Intel and AMD Chipsets Assembling, installation and troubleshooting of Desktop and Servers (Dell/Compaq/HP/HCL/IBM/Lenovo)

EDUCATIONAL QUALIFICATION:

Completed 10th In the Year 2000. Completed 10+2 with science in the Year 2003. Completed ITI training in Diesel Mechanic in the Year 2004. Completed Apprenticeship training on Diesel mechanic in the year 2005. Completed Diploma in Electronics and telecommunication engineering in the Year 2008.

Experience Summary:
More than 3+ years of experience in IT Infrastructure Management. Currently supporting more than 150 Windows XP/Windows 7/Windows 2003 Desktop and Servers in Siliguri for IBM Infoservice Ltd. Extensive experience on Server Configuration Microsoft Windows 2000/2003. At present working for Infoservice Pvt Ltd as Technical Support Engineer

Onsite Experience: Year 2011-2012

Organization: (Infoservice Ltd) Web Address: Address: Bharti Airtel Client for Hi Tech Informatics www.ibmesp.com Joymoni Bhawan, Venus More, Siliguri, West Bengal

Duration: Designation:

3rd Feb 2011 Till Now Technical Support Engineer

Year 2008 - 2011

2) Organization: Mecon Limited Client for HCL Infosystem Ltd Web Address: Address: Duration: Designation: www.hclinfosystem.com Ashoknagar, Ranchi, Jharkhand 21st Oct 2008 till 31st January 2011 Assistant Customer Engineer

Responsibilities and Nature of Job:

Roles:

Review and remediate software distribution failures and to eliminate the problems that causes those failures. Configuring mail client and backup mail box for Lotus notes and MS Outlook 2003, 2007, 2010. Have good knowledge on Active Directory Configuration and Management. Have good knowledge on DHCP and DNS Configuration and Management. Trouble shooting of network printer Updating system with latest service packs and hot fixes. Troubleshooting operating system related problems. Troubleshooting of Virus affected system and protect them with antivirus tool. Have strong knowledge on Eterprise client Symantec End Point, Mcafee, Eset smart security Antivirus etc. Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution. Remote desktop administration of system for any problem across bharti airtel offices related to Microsoft Windows operating system and supporting software. Maintain user call log and ticketing service name as MAXIMO Asset management system through IBM AMT Tool Preparing monthly work status report and updating technology specific documents

LANGUAGES KNOWN:

English = Proficient Hindi = Expert Bengali = Expert

EXTRA CURRICULAR ACTIVITIES: Chess, Cricket, Reading Novels and Magazines. Tweaking with Graphical Environment of Computer to increase beauty with various software.

Nationality: Marital Status:

Indian Married

I here by declare that all the information provided is true to the best of my knowledge.

Date:

Signature: