Janine Desgres

P.O. Box 38, 130 Main Street, Charlemont, MA 01339 Phone: (413) 337-4036, Email: gjlincoln@verizon.net HIGHLIGHTS OF QUALIFICATIONS: 10+ years experience in workforce development, career counseling, & teaching of diverse students, in public, private, and non-profit settings. Devoted to providing the best customer service by listening, empathizing, and problem-solving. Excellent communication skills, written and oral, including working knowledge of Spanish & French Detail-oriented, organized, team-player, creative, compassionate, self-motivated, energetic, positive outlook Strong computer skills: Microsoft Office, Internet, Web Design, Social Media, Banner, MOSES, SIGI3, Digication e-portfolio, Optimal Resume, O*NET, Massachusetts Career Information System, Focus2, Career Cruising, Moodle Learning Management System WORK EXPERIENCE: Assistant Director Center for Student Success & Engagement, Coordinator of Career Services Massachusetts College of Liberal Arts, North Adams, MA Manage the organization and operation of Career Services in order to provide the best assistance possible to students from First Year to Alumni. Oversee Federal Work Study Program, Job Location and Development, and Internships for students working on and off campus and expand each of these programs. Enhance part-time, full-time, & seasonal job opportunities through expanded and creative outreach to potential employers to increase number of job postings and student employment. Work as part of a team within CSSE to help students succeed; work in collaboration with other college departments aimed at student success, and serve as a liaison between MCLA and the business community. Counsel and train students individually and in groups on career planning, career exploration, job search strategies, resume & cover letter writing, networking, and interviewing. Customize and optimize current career development tools, such as SIGI3, Optimal Resume, and e-portfolio for students career planning and job search. Career Development Counselor, Title III Grant Holyoke Community College, Holyoke, MA (7/10-present) Provide individualized, on-going career counseling to assist new students in educational & career planning. Develop and teach group workshops and classes to students on career assessment, exploration, labor market information, and job search. Create tutorials for students on resume writing, cover letters, and the navigation of various job search sites. Track and report monthly on career counseling activities using Microsoft Excel. Market/promote Career Services/FYE initiatives to New Students through classroom presentations, campus events, and orientations, resulting in increases in Career Center traffic and student success (retention). Provide professional development to faculty/staff related to the Title III goal of Advising/Career Counseling. Serve as a member of the First Year Experience Task Force, Internal Advisory Board, External Advisory Board (employers), Orientation Task Force, Advising Task Force, FYE Design Team, and Advising Liaison Team. Adjunct Faculty Taught General Studies courses: Career Planning and Job Search Strategies Prepared classroom materials and resources utilizing universal design principles. (01/10-present)

Job Readiness Coach/Program Leader, MassCAP Grant Harmon Personnel Services, Greenfield, MA, (12/09-7/10) Collaborated with local agencies to provide additional training and support to participants. Researched, developed and enhanced job readiness curriculum to suit the educational level of participants.

Instructed students on various job readiness and computer topics to improve their workplace skills using a student-centered, interactive approach. Provided counseling to participants to help them overcome barriers to employment and set realistic goals. Collected, tracked, and summarized data for weekly, monthly, and yearly reporting. Training Specialist CareerPoint, One-Stop Career Center, Holyoke, MA (10/08-12/09) Planned, organized, & scheduled 30 staff for 80+workshops/events monthly. Created Monthly Workshop calendar using Microsoft Publisher & Filezilla for website uploading. Facilitated 14 Job Search/Computer Workshops per month, helping to improve the skills of 170+ customers. Developed and periodically updated curriculum for Job Search/Computer workshops. Utilized MOSES database system to schedule events and enroll jobseekers in workshops. Provided Professional Development workshops to local employers. Human Resources Assistant Argotec, Inc., Greenfield, MA (10/07-06/08) Supported HR Department in recruitment, pre-employment testing, hiring, orientations, safety training, benefits administration, record-keeping, employee events, and special projects. Improved several employee-relations issues through better tracking of employee information and adopting a more positive, customer-centered approach. Western MA Regional Manager/ Instructor/Case Manager Training Resources of America, Springfield, MA (01/07-09/07) Managed all aspects of 4 non-profit programs, including a C.N.A. Training: Hired and trained 3 new staff- 2 instructors and 1 assistant instructor. Improved record-keeping procedures to better capture program outcomes and participants information. Exceeded company goals for recruitment, enrollments, and outcomes through improved marketing strategies and through professional development of instructors in teaching methods and subject matter. Taught GED, Computer Skills, and Work Readiness in Food Stamp Education and Training Program. Managed a caseload of 50 participants-advising them on current and future goals, solving barriers to employment, and other assistance as needed. Writing Assistant, ACE Program, American International College, Springfield, MA Spanish Tutor/Supplemental Instructor, Holyoke Community College, Holyoke, MA Education: Masters in Art, Applied Linguistics, UMASS Boston, anticipated graduation-2014 Bachelors, Liberal Studies, American International College, Summa cum Laude 2007 Associates, Liberal Arts, Holyoke Community College, Valedictorian 2004 Awards/Achievements: National Career Development Association, National Association of Colleges/Employers, Member Certificate of Recognition for Support of HCC Adult Basic Education/GED Program HR Administrator Certificate, Employers Association of Northeast Alpha Chi Honor Society AIC Presidential Scholarship Advanced Tutor Certificate Honors Award/4.0 G.P.A. Whos Who in American Jr. Colleges Excellence in Spanish Deans List, Holyoke Community College & American International College (09/06-06/07) (02/02-05/04)

2012-Present 2009 2007 2005 2004 2003 2003 2003 2003 2002-2007