SAUDI ARABIAN QUALITY COUNCIL (Western Region) P.O.

Box 17610, Jeddah 21494, Saudi Arabia Tel : 644-7713 Fax : 644-1123 E-Mail : saqc_wr@yahoo.com

Q UA L I T Y F O C U S
NEWSLETTER DATE : 01 AUGUST, 2004 VOLUME 5 ISSUE 1 OF 2004

SAQC (WESTERN REGION) VISITS AL-NOOR ALSPECIALIST HOSPITAL IN MAKKAH

INSIDE THIS ISSUE:

From the Desk of the Director

The first ever visit to Makkah on an Educational Plant Tour by SAQC in the Western Region was carried out at Al-Noor Specialist Hospital on June 10, 2004. The Plant Tour was a great success with 12 SAQC members & officers attending as a team. The Plant Tour started with a presentation from Al-Noor Specialist Hospital management on the initiatives of Al-Noor on improving continually the healthcare services provided by this esteemed organization. Al-Noor is certified to ISO 9001:2000 & 14001 and the event was also marked by celebration of their achieving the prestigious QMS & EMS Certifications. SAQC (WR) also takes this opportunity to thank Al-Noor for joining SAQC Platinum Corporate Membership. The Healthcare Interest Group within SAQC will be more strengthened with Al-Noor coming on board. SAQC looks forward to contributing to this very important industry and establishing a mutually beneficial relationship with Al-Noor Specialist Hospital.
AlHamrani FUCHS & Saudi Binladin Group Joins Corporate Membership Plant Tour at SJAHI Six Sigma inGE Free Zone Technology Quality Web Watch

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ASQ Conference on Six Sigma Investing In People Dilbert

SAQC MISSION

SAQC Plant Tour Team getting briefing about the different processes at Al-Noor Specialist Hospital from the Management

Why Re-Invent The ReWheel ?

The first Healthcare event for the year 20032004 was conducted at Saudi German Hospital during April, 2004. The speaker was Nashat Nafouri, QA/QI Manager from KAMC. The presentation was well received by participants from different hospitals including SAQC Members. The speaker focused on how by using the Quality Management system the healthcare sector can be improved.

The Saudi Arabian Quality Council (SAQC) in the Western Region advances individual and organizational performance excellence by providing opportunities for learning, quality improvement and knowledge exchange

Nashat Nafouri recieveing a plaque of appreciation from SAQC Director and Program Officer on behalf of SAQC (WR)

Corporate Members of Saudi Arabian Quality Council (WR)

ALHAMRANI FUCHS GOLDEN MEMBER of SAQC (Western Region)

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SAUDI BINLADIN GROUP GOLDEN MEMBER of SAQC (Western Region)

AL HAMRANI FUCHS PETROLEUM SAUDI ARABIA BECOMES A GOLDEN MEMBER OF SAQC (WR)
Al-Hamrani FUCHS Petroleum Saudi Arabia is welcomed aboard SAQC during the month of January, 2004 when they were given the Golden Membership Plaque to their Vice President Mr. Mumtaz Ahmed. Al-Hamrani FUCHS is one of the few organizations who are certified to the Environmental Management system ISO 14001 in KSA. Their plant in Yanbu operates to the highest level of standards. SAQC thanks their management for their efforts and commitment to Quality. WELCOME ABOARD..

Mr. Abdullah Al-Jehani gives Mr. Mumtaz Ahmed, VP Al-Hamrani FUCHS, the SAQC Corporate Golden Membership Plaque as Program Officers Bandar Al-Qahtani shares the moment

SAQC WELCOMES ABOARD SAUDI BINLADIN GROUP TO ITS CORPORATE MEMBERSHIP (GOLDEN)
SAQC (WR) very warmly welcomes Saudi Binladin Group aboard the society. Saudi Binladin Group has joined the SAQCs prestigious Golden Membership. The ceremony of their joining was organized in one of the SAQCs Technical Meeting during April, 2004. SAQC appreciates the efforts of Dr. Abdellatif Khemakhem in promoting SAQC and its initiatives. To remind our readers, Dr. Abdellatif Khemakhem had also represented Binladin Group by being a speaker for one of our Technical Meetings. We take this opportunity to also thank SBG for their continuous support by sponsoring some of our major events during the past 2 years. SAQC is proud to be having SBG as a partner in our drive to promote quality in the western region.

SAQC Director, Dr. Ayed Al-Amri gives the Corporate Membership (Golden) Plaque to Saudi Binladin Groups Dr. Abdellatif Khemakhem as Programs Officer Bandar Al-Qahtani shares the platform.

WHAT IS BRAIN STORMING ?

Brainstorming is a process wherein a group of people focus on an issue / problem and then come up with several radical solutions. They bring out ideas as they think of them, regardless of the content of the ideas, such that each of the participants has the opportunity to build on the ideas of others. No discussion, evaluation, or criticism

of ideas is allowed until the brainstorming session is complete. Every brainstorming session should have a facilitator assigned to record all ideas. An American advertising executive Alex Osborn developed this technique in the 1940s.

Types of Brainstorming:
Individual Brainstorming: When you brainstorm on your own you do not have to worry about other people's egos or opinions, and can therefore be creative and generate more ideas. However, the ideas you develop individually may not be as effective since you do not have the experience of a group to help you. Group brainstorming: Group brainstorming can be very effective as it uses the experience and creativity of all participants. The advantage here is that when an individual participant is saturated, another participant's creativity and experience can take the idea to the next stage. Group brainstorming, therefore, tends to develop ideas more in depth than individual brainstorming. For effective brainstorming: Clearly define the problem to be solved, and lay out any conditions to be met. Encourage everyone to contribute and develop ideas, including the seemingly reserved members of the group. A single train of thought should not be followed for too long during a brainstorming. Source : www.etqm.ae/q_hub/q_tools/Brain.htm Ensure that one person documents all ideas generated during the session.

Corporate Members Of Saudi Arabian Quality Council (WR)

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SJAHI & GE shares its Experience with SAQC .

PLANT TOUR CARRIED OUT AT SAUDI JAPANESE AUTOMOBILE HIGH INSTITUTE

On 23 October about 10 members of SAQC attended the SAQC Educational Plant Tour at Saudi Japanese Automobile High Institute (SJAHI). The Plant Tour was a great learning experience. A presentation on the activities and the efforts of SJAHI was given followed by a tour. SAQC thanks SJAHI for their strong commitment to Quality and appreciate sharing of their unique experience with SAQC. Thank You.

SIX SIGMA IMPLEMENTATION IN GENERAL ELECTRIC (GE)

The First Technical Meeting for the year 2003-2004 was conducted in Saudi German Hospital. The meeting was SAQC Director, submitted a plaque of appreciation to attended by more than 75 SAQC Members. The subject was the one with huge interest among the members and the SJAHIs management for hosting the Educational Plant speaker an expert. Mr. Bassam Fakhry is Regions Quality Tour at SJAHI Leader and Six Sigma Master Black Belt for GE Energy Services. The speaker shared with his audience his experiences of Six Sigma Implementation in GE in general and driving customer satisfaction and process improvements in particular using Six Sigma. There was a Q&A Session after the presentation which was followed by a light Dinner. The presentation and the speaker were rated Excellent from the results of the evaluation that were carried out at the end of the presentation. SAQC (WR) takes this opportunity to thank GE for its support to the society. Mr. Fakhry was the second speaker from GE. The first being Mr. Shannon Korson. We welcome all our members to let us know if they would like to share their experiences on SAQC Platform. SAQC would be more than pleased to provide you the opportunity Mr. Bassem Fakhry is seen in the above picture receiving an appreciation plaque from SAQC Director, Dr. Ayed T.Al Amri to do so.

FREE ZONE TECHNOLOGY : SAQC TECHNICAL MEETING ON INNOVATION - DECEMBER, 2003 DECEMBER,
The Technical Meeting for the month of December, 2003 was titled FREE ZONE TECHNOLOGY. The presentation was jointly delivered by two speakers ; Mr. Matthys J Fourie & Dr. Charles H Kepner who are the authors of Thinking Dimensions, a recently developed method of innovation and quality approach for transforming creativity into realistic innovative solutions, calculating risks and financial impact for improving quality of services and products. The presentation was well received by more than 60 participants. All registered attendees were provided a FREE Book titled Innovation-Free Zone Thinking Experience by Gabel Consultants by the same authors. SAQC Members who are interested in Buying the book on a discounted price may contact Gabel Consultants. SAQC thanks profoundly Gabel Consultants for providing this learning experience to the SAQC Participants and look forward to many more possible future learning events.
QUALITY WEB WATCH

Good websites : www.astd.org www.iqa.org www.iqpc.com www.waria.com www.e-workflow.org www.bpmi.org www.ispi.org www.apics.org www.tompeters.com

We are Online
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Www.saqc-wr.org

ASQ'S 2005 SIX SIGMA CONFERENCE

February 7-8, 2005

Hyatt Grand Champions Resort and Spa Palm Springs, California ASQ's fifth Six Sigma Conference brings you a powerhouse of case studies, from a full spectrum of reference points, industries, and organizations to help you realize your maximum potential. Our presenters aren't just high-level theorists from big-name companies. Although many of them do represent large, Fortune 500 companies, they're here to share their personal experiences with leading projects and applying the tools that tangibly benefit their organizations. Further info can be obtained by going to the following website : http://www.asq.org/ed/conferences/sixsigma/2005/sixsigma_Conf_finallores.pdf

SAUDI ARABIAN QUALITY COUNCIL (WR) P.O. Box 17610 Jeddah 21494 Kingdom of Saudi Arabia Phone: 966 2 644-7713 Mobile : 05 0875-2915 (Mansoor Ali) Fax: Email: 966 2 644-1123 saqc_wr@yahoo.com

FIRST NATIONAL QUALITY CONFERENCE

Under the Patronage of H.R.H.Crown Prince Abdullah Bin Abdulaziz, Deputy Premier and Commander of the National Guard and the sponsorship of Saudi National Quality Committee (SNQC) in cooperation with Saudi Arabian Standards Organization (SASO), the First National Quality Conference was held in Riyadh Intercontinental Hotel from May 15 - 17, 2004. The conference was attended by hundreds of participants from different trades, industries and regions. The attendance was FREE and the organization was excellent. The conference is considered as another milestone of quality journey in the kingdom of Saudi Arabia.

www.saqc-wr.org

PROF. MOHAMED ZAIRI ON : CAN YOU BE A WORLD CLASS CLASS ORGANIZATION WITHOUT INVESTING IN PEOPLE ? PEOPLE
Business as usual, any Technical Meeting where we have Prof. Zairi as a speaker, will not go unattended by most of our members. The Technical Meeting for January 2004 was attended by more than 80 members. Prof. Zairi gave a wonderful and a very eyeopening presentation on the trends and approaches employed today by the most successful companies to maximize their successes using the human capital. During the presentation, we got an overview of the model (The Assessment Process) which is the basis of certifying an organizaAttendees listening to Prof. Mohamed Zairi on the subject of Investing in People. More than 80 members attended the Technical Meeting which was organized in S German Hospital

tion as an Investor in People. The presentation also covered the comparison between companies who are Investors in People and

Non-Investor in People and the benefits which are accrued by organizations who are investing in people. A step by step detail of how to go about the process was also the highlight of the presentation. Prof. Zairi also emphasized on how important it is to have a commitment from the top management for continual training and development of its assets, the people. This was the first presentation from Prof. Zairi for the year 2004-2005 and SAQC takes this opportunity to extend its deep thanks for Prof. Zairi towards extending us his continued support. WE , AT SAQC (WR) ARE PROUD OF HIS CONTRIBUTION TOWARDS THE SUCCESS OF THIS SOCIETY.