Aishwarya Madabushi

Sr.Business Analyst/QA analyst seeker.analyst@gmail.com

Over 7 years of extensive experience in Business Analysis, Software Validation and business process re-engineering, with proven ability to articulate business values. Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and webbased systems. Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc. Strong Business Analysis Skills including In depth knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing and Practical knowledge of Rational Unified Process (RUP). Extensive Knowledge of Systems Management, Design and Data Modeling. Hard-core experience involving Business Process Re-Engineering, Software ReEngineering using RUP methodology and ERP Systems Implementation and Continuous Improvement techniques. Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications. Excellent business writing skills in writing Preliminary Investigation Report, System Requirements document, Systems Design Specification and System Requirement Change Request. Excellent Training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation & communicating to users. Strong understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping. Demonstrated high capacity to learn new technologies rapidly with no formal training. Proficient at creating and transforming business requirements into software requirement specification (SRS) using Rational RequisitePro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio. Understanding of BEA WebLogic Portal to simplify the production and management of custom-fit portals, allowing a shared services environment to roll out changes with minimal complexity and effort. Experience in conducting Joint Application Development (JAD) sessions with end-users, expert team, development and QA team for project meetings, walkthroughs and customer interviews. Expert in Root Cause Analysis, Feasibility studies and Risk Assessment studies.

Education: M.S in Computer Science B.S in Computer Science

TECHNICAL SKILLS

Operating System : Languages: Software/Database: Server,DB2 Web technologies : Page MS Office Suite : Web protocols : Modeling tools :

Win 95/98/NT/2000/XP, UNIX C, C++, SQL, HTML, SAS MS-Access, Oracle PL/SQL, ASP.NET, SQL

HTML,XML, Macromedia Dream Weaver, MS-Front MS Word, MS Excel, MS PowerPoint HTTP, TCP/IP, FTP MS-Visio, Rational Rose

Project Management Tools : MS-Project Methodologies: Rational (UML),Rapid Application Development (RAD), Joint Application Development (JAD) SDLC, Object Oriented Analysis and Design (OOAD), Unified Process (RUP), Unified Modeling Language

PROFESSIONAL EXPERIENCE

Experience: Hertz Corp. Parkridge, NJ Sr Business Analyst Jan 2010 - Present

Hertz (equipment) Supply Chain project scope includes the entire supply chain from Inventory management to shipping & delivery and order management. Inventory management and supply chain groups are working together to address critical dependencies between processes like demand, supply, tooling and warehousing. It has been implemented for maintaining the Demand, Production, supply, Shipping Logistics and purchase order processes.

Responsibilities

Worked with the business users to define business requirements and analyze the possible technical solutions. Assisted in ROI, ROM and GAP analysis. Conducted user interviews, gathered requirements, analyzed, and documented Business requirements based on the analysis of loan processing workflow model. Modeled AS IS and TO BE processes using MS Visio Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements Worked as a senior BA in commercial off the shelf, COTS implementation for content management system which resulted in reduction of cost by 35% Experience in analysing and implementing various COTS applications available in the market to suite the current business needs Build dashboard for decision making based on past sales trend and market research analysis. Analyzed the Business and System Requirements of the application. Designed and developed project document templates based on SDLC methodology. Co-author business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members Assisted the testing team in developing the Test plans for quality assurance based on functional requirements. Worked with Front-end and Back-end systems Performed User Acceptance Testing (UAT) for various web based and database related applications. Interacting with the development and testing teams to improve overall quality of the software. Developed Use case, Functional, Object diagrams using Rational Rose. Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation. Extensively queried the database using g SQL Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database Assisted the PM in performing Risk Assessment, Management and Mitigation. Worked extensively with Mercury quality center Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing. Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Environment: MS office 2003, Visio, MS Project, Rational Test Manager, Data Stage, Mercury quality center.

Direct TV, El Segundo, CA Sr. Business Analyst

Sep 2007- Dec 2009

The DIRECTV Group (DTV) is a world-leading provider of digital television entertainment services. The Internet customer application is part of a suite of products that enables DTV customers to customize their cable services. Customers can choose from a range of services online including new service/ transfer/ termination, e-statement integration, bill payment and service upgrades/ downgrades Responsibilities

Involved in all phases of software development life cycle (SDLC) in RUP framework. Analyzed and collected business requirements, identified system interfaces and created the requirements specification document. Held responsibility for creating business flow diagrams and charts for Ecommerce using MS Visio Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams. Extensively interacted with both user group and development team. Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery. Provided documentation such as requirements management plans, functional requirements, test plans and test cases. Involved in COTS implementation for sales data reporting, user profile management for customer service and various other projects Analysis of ripple effects, risk involved across the projects due tp COTS implimentation Incorporated the best practice methodologies as advocated by the Rational Unified Process. Designed and analyzed Business Process Model, Use Case model and test procedures based on RUP methodology using Rational Rose Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews. Involved in data analysis and worked extensively with SQL

Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow. Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system. Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle. Performed task decomposition, delegated tasks and monitored project milestones using MS Project. Created test cases and test scripts Worked with Mercury test director Conducted User Acceptance Testing (UAT), Unit testing and System testing Environment: Oracle 8x/9i, Asp. Net, MS Project, MS Office Suite, RUP, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS office suite 2003, MS Visio 2003, Mercury test director.

Mercedes Benz USA. NJ Jan 06 Aug 07 Sr. Business Analyst

Mercedes Benz is the leading automaker in the world. The project involved reengineering of the complex online build your own system and test the same, plugging all the gaps of the old system and creating better usability and portability. It also involved enhancement of the web application for accommodation of changing business and regulatory requirements. The project scope also included integrating complex applications to the MBUSA main site and mbusa build your own mobile site which enhanced the online presence of Mercedes Benz . Responsibilities:

Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead. Conducted ROI, Technical feasibility and operational feasibility studies Conducted extensive requirement analysis using Rational requisite pro Performed business using casewise modeller Thoroughly studied the requirements for the process re-engineering Worked closely with the .NET developers team Captured requirements for Biztalk messaging server

Prepared Business Requirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system. Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements. Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion. Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio. Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents. Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge. Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules Environment: Microsoft Office Suite, Casewise modeller, Borland CaliberRM, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Biztalk, Sybase, VBScript, C#. DOORS, C++, NET, ASP.NET, Business Objects, TestDirector, LoadRunner

JetBlue Airways, New York City, NY Dec 2005 Analyst/ Project Manager

April 2004 To

The client is an American low-cost airline owned by JetBlue Airways Corporation. The project is in the Finance department to manage its Phase II Implementation of the Performance Management Starter Pack (Clarity Systems). The primary deliverables for the go live date are Budgeting, Forecasting, and Reporting functionality. Secondary deliverables include FSR (Financial Statement Reporting), Consolidation integration and Airline Operations (IROP) Projects. Responsibilities

Gathered user requirements and directed developers for practical deliverables. Work with the full SDLC, elicit, analyze and define requirements. Conducted JAD sessions between the end users and the development team. Worked with the software architects / developers to ensure that the applications confirm to customer requirements. Used Rational Unified Process (RUP) for streamlining the teams development activities. Analyzed current formats for reporting Accounts Payable, Accounts Receivable and Reconciliation towards using some of the necessary fields in the new format too. Learned about eCommerce and different types of payment methods for conducting the same. Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams. Participated Testing and Evaluation of projects at established integration points to assess progress and identify key functionality issues. Tracked UAT issues/bugs and prepared reports. Performed job of contact point for all stakeholders (business, legal, compliance, development). Took approvals from business owners for business requirements Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project Environment: Unix, DB2 UDB, MS Power Point, MS Excel, RUP, UML, Rational Rose, System Analysis, Testing Strategies.

HSBC, New York City, NY March 2004 Business Analyst.

Jan 2004-

HSBC provides a comprehensive range of financial services: personal financial services, commercial banking, corporate & investment banking, private banking and other activities. To manage customer support, I was involved in business analysis of The Multi-Channel Desktop (MCD), a frontend system designed to provide easy access to bank and customer information. In addition, it allowed users to view, record, and track information about customers.

Responsibilities

Gathered, analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders. Conducted user interviews and documented business and functional requirements. Performed Requirement Analysis and developed UML Use Cases, Activity Diagrams using Rational Rose to understand the requirements. Created use case scenarios and documented work flow and business process. Documented requirements, associated change requests with requirements and connected requirements with Use cases. Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst. Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle. Served as conduit for managing system requirements between the business and the software development team. Worked directly with users of the Multi-Channel Desktop to gather and document their business requirements. Followed up with the users to test the implementation, achieved sign-off and continued to move the system toward go-live. Worked hands on with the Multi-Channel Desktop to test it to ensure it meets the business requirements. Environment: Windows XP Professional, Oracle9i, MS Access, MS Excel, RUP, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest, MS Office suite, MS Visio