Question Dr.

Deming believes decreases Ishikawa development Type of variation is due to Crosby's objective of quality Question Dimension Service characteristic

Correct Answer To prevent defect Cause & effect diagram Common causes Histogram

Your Answer Quality improves productivity Histogram Common causes

Quality & productivity work together Your Answer Vary from time to time . Physical facility

Correct Answer Physical facility Vary from time to time .

Customer satisfaction survey To assess customer satisfaction level To assess customer satisfaction level Poor service is due to Inadequate resource Unskilled manpower

Question ISO emphasis on ISO Lead assessor ISO currently in use

Correct Answer Prevention

Your Answer Prevention

International organization far standard Inspection Qualified personnel ISO - 9000 -2000 Qualified personnel ISO - 9000 -2000

Question Quality approch cost -Delivery Pillor of TQM improvement management Need for TQM is due TQM focusses on

Correct Answer

Your Answer

Continiual improvement management Productivity quality Productivity quality - cost -Delivery Cut throat competition Employee Continiual

Inspection Cut throat competition

Question

Correct Answer

Your Answer By increasing sale Overhead Prevention cost Appraisal cost Your Answer Manufacturing organization Quality & productivity Software organization Senior management was Quality

How TQM helps in reducing costBy reducing external sale Calibration activity carried in company isAppraisal cost Quality planning is Vender assessment is Question MBQA is eligible for Prevention cost Appraisal cost Correct Answer Manufacturing organization

Malcolm baldring award seeks improvement in & productivity European quality award is for Improving efficiency Common elements of winners are activity involved Cost reduction

- Circle symbol - Pareto analysis is - X bar means - LCT means 2 -Dimension - Service characteristic - Customer satisfaction survey - Poor service is due to 3. - Forecasts - Estimate made by management - Statistical method - Work study method 4. - How TQM helps in reducing cost

Binging or end of operation Data analysis told Average of reading Lower control limit Physical facility Vary from time to time To assess customer satisfaction Inadequate resource Based on measures of productivity Simplest method of assessment Vary in their degree of sophistication Systematic analysis of work By reducing external sale

- Calibration activity carried in company is Appraisal cost - Quality planning is - Vender assessment is 5. - ISO emphasis on Prevention cost Appraisal cost Prevention

- ISO International organization far standard - Lead assessor - ISO currently in use 6. - MBQA is eligible for Qualified personnel ISO - 9000 -2000 Manufacturing organization Quality & productivity

- Malcolm baldring award seeks improvement in - European quality award is for - Common elements of winners are 7. - Process is managed level respectable - Critical process maturity concept include - Managed level of process

Improving efficiency Senior management was activity involved Performance is model Process capability Process is controlled

- CMM is 8. - Quality is - Dr. Deming's contribution is in

Capability maturity As per manufacturer Japan

- According to Deming every employee should involve inDecision making - Quality is 9. - Quality approch - Pillor of TQM - Need for TQM is due - TQM focusses on 10. - Simulated decision games - Coaching - Committee assignment - Sensitivity training 11. - Tally chart is 12. -The management representative is responsible for Fitness for use Continiual improvement management Productivity quality - cost Delivery Cut throat competition Employee Acting out managerial problems Guidance through advice / suggestions Study of specific organisational problem Unstructured group interaction Data analysis told Establishment & implementation of QMS

- The management review conducted As & when required - In ISO the focus on customer - Responsibility for quality objective 13. - The quality manual have - The process mapping - The role of management in QMS - Activities outsourced 14. -TQM promotes -Kaizen is -Quality circle can solve problem related to - Quality circle benefit to Employee participation Small change Continuous improvement Employee Enhancing customer satisfaction Top management Level 3 The sequence of operation & interaction of process To provide resources Vendors are assessed based on predetermined criteria