1) What are the three key elements of motivation?

a) reactance, congruence, and circumstance b) interest, activity, and reward c) awareness, effort, and outcome d) stimulation, progress, and achievement e) intensity, direction, and persistence

2) Srini derives a great sense of belongingness, acceptance and friendship from his relationships with his extended family. Which of Maslows needs is he fulfilling through these relationships? a) lower-order b) self-actualization c) esteem d) social e) physiological

3) Abinav says that he plans to do a graduate degree in art in order to realize her passion for the subject, even though this will mean he has to adjust to a much more frugal lifestyle while he is studying. This case illustrates which point about Maslows hierarchy of needs theory? a. Higher-order needs tend to dominate lower order needs. b. Physiological needs can be controlled by the individual more than higher-order needs. c. Lower-order needs do not have to be fully satisfied before higher-order needs become dominant. d. Self-actualization is the need that requires the most resources to fill. e. Self actualization is the highest order of need. 4) Which of the following would be considered a motivator in the two-factor theory? a. salary b. supervision c. working conditions d. bonuses e. responsibility

5) Which of the following is not true about the two-factor theory? a. Working conditions are characterized as hygiene factors. b. Intrinsic factors are motivators. c. A job becomes satisfying when the dissatisfying characteristics are removed. d. Responsibility is a satisfier. e. Hygiene factors are demotivators.

6) What continuum in the two-factor theory is made up of the hygiene factors? a. no dissatisfaction to dissatisfaction b. no dissatisfaction to satisfaction c. satisfaction to no satisfaction d. satisfaction to dissatisfaction e. dissatisfaction to exit behavior

7) Which of the following is not an important issue relating to goal-setting theory? a. goal difficulty b. goal specificity c. equity among co-workers d. feedback e. defining the goal 8) In equity theory, individuals assess the _____. a. cost-benefit ratio b. efficiency-effectiveness trade-off c. quantity-quality trade-off d. outcome-input ratio e. pareto efficient outcome 9) James is a salaried employee whose job it is to proofread legal documents. He discovers that he is paid substantially more than his colleagues, even though their jobs and performances are very similar. What is likely to be his reaction to this discovery according to equity theory? a. The quantity of documents he proofreads will decrease. b. The quality of documents he proofreads will decrease. c. The quantity and/or the quality of documents he proofreads will increase. d. He will seek a position within the company commensurate with his pay. e. There will be no effect. 10) What would be the predicted result of overpaying a piece-rate worker, according to equity theory? a. Quality will increase. b. Quantity will increase. c. Quality will decrease. d. There will be no effect. e. The employee will seek a higher wage. 11) Smita thinks that she is paid less than other workers in her division and feels extremely resentful. She starts taking long breaks and generally wasting time. Her actions were a result of her perceiving what kind of injustice? a. interactive b. interpersonal c. procedural d. distributive e. interactional

12) Ranbhir believes that performing at a particular level will lead to a promotion in job. Which relationship in expectancy theory explains this? a. performance-reward b. effort-performance c. reward-personal goal d. effort-satisfaction e. agent-actor

13) A company redesigns the jobs of the workers in accounts receivables, so that instead of simply billing customers, they will also be responsible for following up on non-payment, liaising between customers and the departments billing them, and other related tasks. What term would best be used to describe these changes? a. job rotation b. job enlargement c. job enrichment d. job sharing e. flextime 14) Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside? a. the perceivers b. the target c. the timing d. the context e. the situation 15) Raghu has the opinion that lorry drivers are dangerous drivers. He often perceives that people driving trucks are doing so in a dangerous manner, even when other observers can see nothing wrong with the behavior of the truck drivers. What factor in Raghu is affecting his perception in this case? a. his interests b. his experiences c. his expectations d. his motives e. his background 16) If everyone who is faced with a similar situation responds in the same way, attribution theory states that the behavior shows _____. a. consensus b. similarity c. reliability d. consistency e. stability 17) Mohit is late for work each day by about ten minutes. How would attribution theory describe this behavior? a. It shows consensus. b. It shows similarity. c. It shows reliability. d. It shows consistency. e. It shows distinctiveness. 18) Your boss never gives you the benefit of the doubt. When you were late back from lunch, he assumed that you had simply taken too much time. He never considered that the elevators were out of order and you had to walk up the stairs for ten floors. Your boss is guilty of _____. a. self-serving bias b. selective perception c. fundamental attribution error d. inconsistency e. stereotyping

19) Investors bragged about their investing expertise during the stock market rally between 2000 and early 2008, then blamed analysts, brokers, and the sub prime crisis when the market imploded in 2008. These investors were most probably guilty of what? a. fundamental attribution error b. self-serving bias c. the halo effect d. distinctiveness e. selective perception 20) Because it is impossible for us to assimilate everything we perceive, we engage in _____. a. selective perception b. memorization c. mental desensitization d. periodic listening e. linear clustering

21) What do we call it when we judge someone on the basis of our perception of the group to which he/she belongs? a. grouping b. stereotyping c. categorizing d. assimilating e. prototyping

22) Kanchal is being interviewed for a position as an editor. At the start of the interview she is flustered and repeatedly mispronounces the name of the company she is applying to work for. She thinks the rest of the interview goes very well and she is confident about getting the job. Why might her confidence be misplaced? a) Most employment decisions have been made before the interview is conducted. b) Most interviewers make their decision by the first 5 minutes of the interview. c) Employers gain most of their knowledge of a potential employees skill set through interviewing. d) Interviewers make perceptual judgments that are often inaccurate. e) Interviewers will use stereotypes to judge her, so what she says and does at the interview will be of little importance.

23) What term is used for intense feelings that are directed at someone or something? a) affect b) cognition c) moods d) thoughts e) emotions

24) When the cricket team he supports wins the IPL Cup, Dwedi feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion? a. It is a very strong feeling. b. It is brought about by a specific event. c. It has a lengthy duration. d. It is a positive feeling. e. It is not the result of something that Detleb himself has done. 25) Which of the following statements is generally accepted by experts? a. Moods cause emotions. b. Emotions cause moods. c. Moods and emotions are both caused by introspection. d. Moods and emotions are the same phenomena. e. Moods and emotions can mutually influence one another. 26) On which of the following days do people tend to be in their best moods? a. Monday b. Tuesday c. Wednesday d. Friday e. Sunday

27) Payal smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer. What is the likely result of the disparity between the emotion Payal displays and the emotions she is actually experiencing? a. felt emotions b. emotional dissonance c. conditional emotional response d. emotional distance e. emotional exposure 28) Which of the following is a persons ability to be self-aware, detect emotions in others, and manage emotional cues and information? a. emotional intelligence b. affective events theory c. emotional external constraints d. affective emotions e. cognition

29) A manager gives more and more opportunities to a person he recruited, even though (s)he continues to show low levels of performance. What does that indicate a) Bounded rationality b) Fundamental error c) Attribution error d) Escalation of commitment e) Emotional intelligence

30) When countries resist implementing carbon emission standards, they indicate a) Bounded rationality b) Fundamental error c) Attribution error d) Escalation of commitment e) Emotional intelligence

According to the Myers-Briggs type Indicator, people who are classified as ENTPs are conceptualizers All of the following are classifications of the Myers-Briggs Type Indicator except intelligence versus unintelligence Which dimension of the Big Five model refers to an individual's propensity to defer to others? Answer: Agreeableness Individuals with a positive core self-evaluations like themselves, see themselves as effective, capable, and in control of their environment. Individuals who are high in the Machiavellianism dimension of personality manipulate more, win more, are persuaded less, and persuade others more. According to Rokeach, TERMINAL values refer to desirable end-states of existence. The most recent entrants to the workforce are Millenials