Questionnaire on:

The Impact of SME loan on National Bank Ltd credit holders in satisfying basic needs
Basic Information
a. Individual / Company Name b. Age c. Gender e. Person Interviewed f. Type of activity a) Manufacturing : : : : : b) Service c) Commerce & Trade d) Others

1. Why did you choose NBL for SME loan? a) Previously had account with NBL b) close to working place c) Ease to access d) Reasonable interest rate and charges e) Others (please mention) _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________

2. Does the interest rate of NBL SME is reasonable comparing to other bank?
a) Yes b) No

3. Do u think that loan recovery pattern of NBL is customer friendly on the basis of recovery time? A) Friendly b) its ok c) its rigid

4. To what extent has SME loan assisted your business?

Very large extent

large extent

good extent

Neutral

some extent

sometimes

Not at all

5. In what way(s) has the SME Loan Assisted your business? A. Improving the capability of securing bank loans. B. Increasing the number of marketing/sales activities, such as exhibitions. C. Enhancing the overall competitiveness of the company. D. Enabling business expansion. E. Improving the capital liquidity of the company. F. Achieving business goals ahead of schedule. G. Others (Please specify :) ____________________________________________________________________________________ ____________________________________________________________________________________

6. In what way(s) would your business have been affected if your company did not apply for the SME Loan? A. Not affected at all. B. Reduced capabilities of business expansion. C. Loss of business opportunities. D. Less marketing /sales activity. E. Reduced overall competitiveness of the company. F. Others (Please Specify :)

_____________________________________________________________________________________ _____________________________________________________________________________________

7. What is your monthly income after receiving SME Loan? ______________________________ 8. Have your monthly income : a) increased b) decreased c) same as previous.

9. If increase or decrease, what would be the Percentages

: ______________

10. Are there any changes taken place in your savings pattern after receiving SME loan? a) Yes b) some changes c) No

11. Do you think SME loan has helped to change your standard of living? a) Rapid changes b) Some changes c) No changes

12. Have you experienced any changes in your food intake and if yes, how (mention)? a) Improved b) Some improvement c) No changes

13 _____________________________________________________________________________ _____________________________________________________________________________ ____________________________________________________________________________ 14. Have any improvement occurred in case of your childrens education?

a) Improved

b) Some Improvement

c) Not Improved

15. Have any improvement occurred in case of your accommodation? a) Improved b) Some Improvement c) Not Improved

16. Have any improvement occurred in case of medical and health facilities?

a) Improved

b) Some Improvement

c) Not Improved

17. Are there any stresses found in repayment of the credit amount? a) Yes b) sometimes c) No

18. Are you satisfied with the SME Loan? Highly satisfied Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Highly dissatisfied