Consumer Report Reliance Communications Limited

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The following is a consumer report compiled from the various product(s) of Reliance Communications Limited. It contains statistics of consumer complaints, consumer court data, consumer cases, criticisms, praises, reviews and public interest in general about the product(s) of this company. This consumer report is only applicable to consumers in India.

Consumer Satisfaction Level (CSL)

1.71
(Terrible score out of 10.00)

Company (also known as) Reliance Communications Company Principal Company Webpage Company Phone Company Email Company Address Anil Ambani, Chairman and Managing Director http://www.rcom.co.in +91 2230373333 customercare@relianceada.com Dhirubhai Ambani Knowledge City Navi Mumbai Mumbai, Maharashtra India 400709 Customer Care Officer, Customer Care Officer +91 2230333333 customercare@relianceada.com

Customer Care Officer Customer Care Phone Customer Care Email

Consumer Feedback

Consumer Report of Products 8 Public Criticisms 16 Public Praises 2 Consumer Complaints (Open) 11 Consumer Complaints (Resolved) 25 Consumer Complaints (Unresolved) 135

Consumers Interested 7044

CSL History Consumer Court Judgment Data*

Consumer Cases (Total Filed) 334 Consumer Cases (In Last 3 Years) Consumer Cases Won by Company
* As per National Consumer Disputes Redressal Commission

78
48%

Consumer Report of Products and CSL

Tablets Satellite Direct to Ho... Wireless Landline Phone Connect...

Cases Won (%)

Mobile Broadband Postpaid Mobile Phone ... Broadband Prepaid Mobile Phone C... Consumer Satisfaction Level Summary
Consumerdaddy has no affiliation with Reliance Communications Limited, any of its competitors, any consumer complaint redressal agencies, consumer courts or consumer forums. Consumerdaddy does not endorse or disapprove the use of its products and merely supplies data regarding consumer complaints, criticisms, praises, reviews and public interest in general about this product reported to us by our website customers / visitors. Data provided in this page is provided as is, without any implicit or explicit guarantees regarding its completeness, accuracy or reliability. Usage of this page must be strictly in accordance with the terms and conditions of the website. The words consumer and customer are used interchangeably in the industry, so consumer complaints can also be referred to as customer complaints.

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Consumer Comments

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Consumer Reviews and Complaints

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Prepaid Mobile Phon...

by Reliance Communication...
CSL 0.08

Complaint 1 Day ago by rupantdas

This is regarding a prepaid reliance no (Mobile Number- 96419XXXXX) Procured by me in June last year. While procuring the sim all the requisite documents were submitted to the vendor and my connection was activated and I had been using it without any problems till the later end of April this year. Then one fine day my calls were barred. My initial impression was that it had been on account of my balance being used up and I went to their website and got a recharge without any hassles but my calls continued to be barred. After a few days I wrote to their customer services and was told that I would have to resubmit my documents. This was almost a year after the connection was activated. However I resubmitted my documents and photographs a few days later, but till date, i.e. almost a month after resubmission of papers my calls continue to be barred. On repeated visits to their web world I am told that its going to take a couple of more days. I need to retain the number for professional reasons as I am a medical practitioner. From the above account I am sure that you will agree that the companys attitude amounts to harassment and a deficiency in services rendered in lieu of a fee. I want them to release my connection immediately.

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Prepaid Mobile Phon...

by Reliance Communication...
CSL 0.08

Complaint 5 Days ago by mohitmi...

I am subscriber of Reliance prepaid GSM service having number 81038XXXXX. I live in Bhilai Chhattisgarh. My balance suddenly got deducted by Rs.200. When I talked to customer care (Varsha Malik), the person said its because of usage of internet as my internet pack had got deactivated. I had activated GPRS pack on my mobile. I didnt get any kind of notification prior of its deactivation. So, how could any subscriber remember that his/her internet pack is soon going to get over? I think its a sheer negligence from their part or this is a new way of charging money from customer. Please help me to get my refund.

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Postpaid Mobile Pho...

by Reliance Communication...
CSL 0.60

Complaint 5 Days ago by jai262009

I was pre paid customer of reliance since 2010 (Mobile number- 96993XXXXX).in the month of mar 2012 I got so many calls from the swayam enterprises who is the official franchisee of reliance in mira road. They

told me that they will provide me free 600 minutes per month local+std at any mobile operator in rs. 299 per month, for that I had to deposit rs. 250 for security and convert the account from pre paid to post paid. On 16 mar 2012 a representative visited at my home and he had taken security money and hand over me a written letter on which clearly written they will provide me these things per month. But on 1st month I was out of station that time I got bill and saw that they are charging extra money for all std calls. Same time I contacted on telephone with mr.yomesh of swayam enterprises. He told me I can pay the money except that std charge and they will adjust the bill after that. I paid the bill online except that std charges. In next month again they added that money and also charging again for all std calls and automatically they started cnbc news and also charging for that in that month. then I contact at reliance customer care at mira road on 27 may 2012.i brief all things and show them that letter also which I got during the time connection change for post paid. But he told me I am entitled 600 minutes free only for local calls. And he refuse to help further, again I tried to called that mr yomesh but he not picking up the phone then i send mail to customer care with attached letter of that plan. But here also they are resolving the problem and telling me as per record your all charges are true. I also ask grievance office details but they had not provided me. I want them to give the scheme which they promised.

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Object 4

Wireless

by Reliance Communication...
CSL 2.12

Complaint 8 Days ago by Rajinde...

I have paid all the monthly bills before the due dates from August 2010 to December 2011. I requested Reliance Consumer Care through phone 0172-3033-5555 on 15-11-2011 for disconnection of my Internet Data card (USB) for Laptop against No. 9357666040 and FRelationship No. 50000117280000001. This connection was disconnected on 19-11-2011 and thereafter I received two bills with minus balance of Rs. 52 for the period 3-12-2011 to 2-01-2012 and 3-01-2012 to 14-01-2012. On 3 April 2012 I was admitted in private nursing home for heart ailment (High BP) and my wife attended telephone call from Police Constable and Advocate from Delhi for depositing the sum of Rs. 9980 otherwise we will get arrest your husband as we have received non-bailbale arrest warrant from Delhi Court. She told them that we have neither received any bill nor received any court notice. We do not know for which period you are demanding this payment. But they threatened her either deposits the sum immediately in cash or we will get arrest your husband and we do not care whether your husband is admitted in IUC. Taking into consideration of my condition, my deposited Rs. 9980 vide Receipt No. 1800016903668 on 3-04-2012 in Reliance Outlet in Sector 34A. I have sent three letters to Reliance Communications Limited, Rajiv Gandhi Technology Park, Plot No. 2, DLF Building, F-Tower, Ground Floor, Chandigarh 160101 (15-05-2012) and Dhirubahi Ambani Knowledge City, Navi Mumbai-400709 (on 10-04-2-12 and 15-05-2012) for giving me details of Rs. 9980 demanded irregularly and threaten deposited and refunding the amount if got deposited without any details. I have neither received any telephone call nor received any details/refund so far. Since my USB connection was disconnected as intimated by the Customer Care on 19-11-2011 and received tow bill with minus payment of Rs. 52, on which basis demand of Rs. 9980 was raised and got deposited under threat. I want them to refund my money immediately

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Broadband

by Reliance Communication...
CSL 0.48

Complaint 9 Days ago by manish_g

I was a subscriber of Reliance Communications Limited and had availed both the fixed line services and

internet broadband services during my stay in Pune (2010 2011) and my account no was 100108138544 and Reliance Internet Service user no: 326299752073. I had an erroneous / disputed bill for the same account wherein Reliance Communications Services had raised a bill for Rs.12, 501 (Rupees Twelve Thousand Five Hundred and Ten). I had disputed the internet usage and bill amount and went through a lengthy email correspondence with one Mr. Gopal Bogam and it was resolved by email that if I made a payment of Rs.3,500 than the balance amount will be waived. In good faith and based on our verbal discussion and email correspondence, I made a payment of Rs.3500/- on 05/02/10 to the Reliance representative and the amount was received by Reliance Communications (RCIL A/c RIS) on 13/02/10 vide cheque no.124067given through my ICICI Bank account. I was now under the impression that the matter was closed as I had submitted the change rate plan and had contacted Ms.Bogam to give my change rate plan details and seek an updated bill. I was however unable to collect the letter inspite of my repeated attempts to contact Mr.Bogam by email and through his mobile no. I also sent a letter to Reliance Communications (Pune and Mumbai offices) to ask them to send me a revised bill, but was unable to do so even after sending several reminders. I eventually had to move to Goa in 2010. I was however shocked and dismayed to get a call from Reliance Communication Ltd debt recovery team on13th April 2012, from a representative of one Adv.Ramesh Tyagis team who said that the alleged balance payment of Rs.9912/needs to be paid immediately or else they would be sending a police team to arrest me. The representative used threatening and intimating language telling me to make a payment of Rs.9912/- towards the alleged non due payment of the Reliance bill, in spite of my repeated attempts on the phone to explain the situation that the matter was resolved in February 10. . They made at least 15 -20 calls in a spate of 2-3 days continually harassing and threatening me with legal and punitive action if the amount of Rs.9912 is not paid within 24 hours. I was shocked with the ferocity and blatant bullying of the representative and I eventually paid the amount of Rs.9912/- vide chq.no:139276 on 14/04/12 as I was mentally exhausted with the verbal barrage from Adv.Tyagi and his team I would like my amount of Rs.9912 returned back and would like to be awarded suitable award charges for harassment and mental agony suffered by me by Reliance Communications Pvt Ltd

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Mobile Broadband

by Reliance Communication...
CSL 0.72

Complaint 16 Days ago by nagaven...

I purchased reliance dongle for rupees 2,500 , the dongle number is "9342155789" and I was promised that I would get up to 3.1 Mbps speed for 3 months and every month it would be 3.1mbps speed for 5 GB and later it would be up to 144kbps. However, since the activation of the device, I havent even enjoyed 10kbps speed. When complained to the dealer and customer care, they are least bothered to look into the issue and neither do they want to refund my money. while purchasing, they told me that it 3.1mbps, however after purchasing the device they told me that it would be 1 Mbps and after activation, they told me that officially we get an average speed of 300kbps., this is open cheating as to ,first of all their speed is only 300 kbps and they advertise it as 3.1 mbps on Television , which is absolutely nonsense and they defend themselves by saying its up to..However, even its up to, we wont even reach 300 kbps .Its only in the reliance centre, that I got only 300kbps speed and nothing more at all..It int even reach 500 kbps. However, I was still fine with 300kbps speed. But I am getting a speed less than 10kbps. I cant even open a Google page. I happen to open the page once in a while, but every 5 mins, I get DNS look up error and I have to disconnect and reconnect every five mins to proceed. This is very humiliating and I am terribly upset. I want my money to refund.

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Mobile Broadband

by Reliance Communication...
CSL 0.72

Complaint 16 Days ago by vishalj...

I am Vishal Jain. I had subscribed to Reliance 3G Datacard services -7666745168 on 1st Jan 2012. Due to inefficient service I had given a termination request on 7th of Jan 2012 via complaint Id - 169670039. I received a call from the retention department regarding the same but I had clearly mentioned that I want to discontinue the service. To my utter surprise my data card service no 7666745168 is still active and I have been getting bills till today which I am not supposed to. I had called up appellate authority office on 24/3/2012 and was told to lodge a billing dispute complaint which I did on 26/3/2012 via complaint Id 175624645 but the issue is still not resolved. Kindly look into the matter urgently as I am getting pesky calls from reliance customer care for bill payment which I am not liable.

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Object 44

Prepaid Mobile Phon...

by Reliance Communication...
CSL 0.08

Complaint 17 Days ago by mannusingh

I am using a prepaid connection (98171XXXXX). I have an offer from company in my mobile for 4-5 times that recharge with 220 and get the talk time of 240 including promotional talk time of 46.20 for seven days and this offer is valid for 31 may. I have recharge on 13/05/12 I had get the core talk time of 192 rupees but promotional balance not come, promotional balance is 46.20 rupees. I had get this sms for 4-5 times before I had recharge only one I had saved to my mobile remaining 3-4 I had deleted one of this sms I had saved is of dated 8/05/12. Immediately I call on customer help no 198. I had talk to mr. kishori lal and tell him detail. he had told me that you have to recharge with in24 hours of getting the sms, but when I had explain him the offer in detail by reading my sms tell him about the validity that it is valid for 31 may 2012. He has told me to wait for 24 hours your balance will come within these 24 hours. Again I had call to 198 again mr kishori lal talk to me he had given me a fraud complaint no 147859672 and tell me to wait for 2 days. I had wait after 2 days I call back on 198 talk to mr pratap he told me to wait for 24 hours more I had wait. I had shocked when they told we cannot help u regarding this matter because all ready u have wasted 7 days and the promotional balance validity is also for 7 days.

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Wireless

by Reliance Communication...
CSL 2.12

Complaint 20 Days ago by kamalas...

One day Reliance representative Mr. Shashikant visited my house and promised to connect wireless connection within 7 days and collected all documents and cheque for Rs. 1199(Cheque no. 139702- Oriental Bank of Commerce ) which was cleared from my account on 11th April 2012.AFter that there was no proper reply from them or my visit to their Nigdi office was fruitful. I have already submitted a letter for cancellation of the connection and asked refund of my money along with concerned documents to their Nigdi office, but there are not ready to accept and I have to leave the documents there without any acknowledgement. I want them to accept the return of the product and issue a full refund of the price

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Object 11

Mobile Broadband

by Reliance Communication...
CSL 0.72

Complaint 25 Days ago by mtomj1986

I have reliance mobile broadband connection (device number- 9535509109). The model No is AC2737 and RSN no. is RZTCDC110393221. Due to low speed/ not able to connect, I contacted reliance customer care 7 times and have registered a complaint. They told, someone from technical team will contact me in 5 days and till date, none has called. When asked about that, they said, had called me, but my call was waiting. For which, I have not found a single call wait from Reliance. While streaming videos, the net disconnects and thus, I have to stream it again. So, most of the time, the usage is wasted. Thus, they charge me for that usage. Since March 28, 2012, Im not able to connect the net or not getting full service satisfaction. I want them to increase the speed and refund the charges.

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Object 44

Postpaid Mobile Pho...

by Reliance Communication...
CSL 0.60

Complaint 1 Month ago by sarthak...

I was allotted two postpaid Reliance GSM connection 95553XXXXX and 95554XXXXX respectively. They sent a representative who came to my address and collected money and gave me two sims. I was over charged Rs. 150 per connection. The cost was one connection was Rs. 250 and I was charged rs 400 per connection. And they activated a different number. I called them more than 100 times and every time they say they the number which was allotted to me would be activated by today itself and then they stopped attending my calls. So I want the refund of excess sum paid by me and the number which was allotted to me should be activated or else they should return the whole amount paid by me. They have defrauded me and every time when I call them their executives tell me their different/fake names.

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Object 44

Broadband

by Reliance Communication...
CSL 0.48

Complaint 1 Month ago by zilu5214

I am the customer of reliance broadband in Bangalore since 3 month (receipt number- 17800030595056). And my user id is 347597222245.last week I face a serious problem i.e. getting very low speed my plan is 549 night zoom plan the speed of that plan is in daytime it is 500kbps in night time it is 800 kbps but I am

getting only speed 46kbps only. I had already contact to the customer care and they diagnosis online a take a request and told me that ur problem will resolve next 24hour after that I got a msg that ur problem was resolved like that when I again contact to customer care they told me that your complaint is already closed and it was resolved from our server end but still I cant get the rite speed again complaint the take a request and told like that but not got actual speed till now. Already complained 4 times regarding this issue. I want them to rectify the defects immediately.

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Object 44

Mobile Broadband

by Reliance Communication...
CSL 0.72

Complaint 1 Month ago by ysinha

I had taken Two Reliance Net connect+ Dongles 7428994841 and 8595048440 in Mid 2011 and on 9 Dec 2011 Paid 3380 for the Current Bill plus Unbilled Usage and had the Connections Discontinued. The Next Bill was for approx half the Amount I rushed to the Reliance Outlet saying my full Payment is not showing on Bill. I was assured that Reliance "System" picked the Invoice Amount and Rest Amount will be adjusted in the Last Final Bill. They gave me a Printout which showed my account as "DEACTIVE" with a .72 Paisa means NO DUES. First Week of March I got a Call from 30974500 demanding 1500+ as Not Paid. On 13 March I got call from 64737680 Demanding Payments. I knew my details will progressively be forwarded to more and more cunning, abusive and criminal minded reliance collection agency and I fear they will visit my house in daytime when I might not be at home and harass my family. Same Day 13 March at 14:00 I called 30335555 the Reliance Customer Care Number and Inquired about the Account 8595048440, the lady told it was a discontinued account with 72 paise reflecting. I narrated the entire incidence and she said I had to visit a reliance showroom and there was nothing she could do. She could not check the number which had called me or take any complaint from me as there "System" has deleted my account and Complaint cannot be generated for this number, she said Sorry and hung-up. One Agency of Reliance is calling for Payment the Main Company is not even acknowledging this is happening. Received a Call from 7428122604 - Lady Possess as from Madhu Courier Service in Naraina, wanting to confirm my Address, Normally a Courier will reach Address and Not Call. She said I have a Courier from RCIL Private Limited but refused to give me Courier Service Office Address / AWB means Airway Bill Number found on all Courier fact is she did not know what a AWB is. I hardly receive any calls so I ask her if she is calling from Reliance Collection Office, further that calling anyone with a false information is still wrong and I will be legally make a note of this call. I want them to correct the deficiencies immediately

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Object 44

Satellite Direct to...

by Reliance Communication...
CSL 2.92

Complaint 1 Month ago by pssda

I have a normal Big TV set top box and called at 18602006666 to place request for HD DVR (receipt number - AM21443566). As I needed some clarifications on the product, the call was transferred to senior staff department member Mr. Sanjay Kumar who after answering my queries asked to me first to update my a/c balance by 4400/- after which I was to call again and ask for the HD DVR request to be created. I transferred INR 4400/- and called the call centre to the needful. I was then told that this request cannot be generated as HD DVR is not in stock. I asked to be connected to Sanjay Kumar who tried evading the question but on persistent questioning said that he is creating a service request No. 0000000006386873. Today at about 5:15 PM I called up the call centre to enquire status of my request and was told that no such request has been created. I asked to be connected to Sanjay and was connected to another senior staff

member - Rajiv, who confirmed that HD DVR is not available and money cannot be refunded and that I can now only buy HD box or additional channel packs. On asking him to connect to his senior, I was told that I am talking to the senior person and that I could write at customercarereliancedigitaltv.com. I request reversal of the transaction immediately.

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Object 44

Satellite Direct to...

by Reliance Communication...
CSL 2.92

Complaint 1 Month ago by subrat4dwh

Here like me many of the consumers are facing similar kind of issues from Reliance digital TV (big TV). My issue is, I am using a HD setup box from Reliance Digital TV (Service Request No. 176525904 / 177024282, Reliance Digital Tv Account No. 200720666274). And the set up box has some issues because of which it is automatically getting shut down. And the device is under warranty period, so they have to replace this or rectify the issues. For which they assured to replace without any charge. And due to stock unavailability they have asked me to wait for 15 day and for which I have waited for. Now they are saying will do it but finally no result. This is a first and final complaint, after which I have to log a complaint near Karnataka consumer court. I have contacted more than 6 times to reliance customer care No. 18602006666. They use to assure that within 24 hrs issues will get resolved. When I have booked the complaint got a complaint No. 176525904 / 177024282 and some more. But still they have not resolved and none of the executive has turned up. Still for every request I have received a sms saying that my issues have been resolved to my satisfactions. About this when I have contacted to customer care, they are saying sorry and within 48 hrs the issues will get resolved. Similarly I spoke to 2 customer support guys, but finally no result. I want them to rectify the defect immediately.

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Object 44

Postpaid Mobile Pho...

by Reliance Communication...
CSL 0.60

Complaint 1 Month ago by PrathapH

I took two post paid connection and both were in CUG. So, any calls between them are free of cost. Following are the numbers, +91-90257XXXXX and +91-90253XXXXX. In October 2011 bill, calls from +919025XXXXXX to +91-90253XXXXX were charged (192.47 INR) along with charge for CUG service (50 INR). I informed the reliance customer care about this and they asked me to pay it and promised to adjust that in Nov 2011 bill. I got it adjusted in Nov 2011 bill. Again in Nov 2011 bill, calls from +91-90257XXXXX to +9190253XXXXX were charged (approx. 1200 INR). I contacted customer care to correct (remove charges to CUG number) and provide me a fresh bill. They informed that they cannot do that and asked me to pay the amount. They also promised to adjust the amount in Dec 2011 bill. But, I was not ready to pay as there was no assurance that this issue would not repeat in December 2011. I promised to pay if I am provided with fresh corrected bill. But, they are not ready. They are still adamant that they can only adjust in next billing cycle. I stopped using the connection after October 2011. I have escalated this issue to appallet authority for Chennai region. But, no use. They are not providing proper response. I afraid I may be pulled into legal problems, though no mistake from my side. I want them to rectify the defects immediately.

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Object 44

Broadband

by Reliance Communication...
CSL 0.48

Complaint 1 Month ago by barakath

I am here writing this complaint against Reliance Broadband, Chennai with unsatisfactory because of poor customer service. This is Customer Identification Number: 380916478965. I have been using this connection for the past 1 year. So, there is no proper reply from the Reliance Service Engineers and Customer support. I got a problem for past 3 weeks. I contacted customer support for more than 5 times and ask the status of the previous ticket. They told me that the ticket has been closed. Again, I spoke with Reliance Nodal Officer regarding my complaint they told me that we have spoken with the concern person regarding this issue. Still, I dont know what the reason is. Anyway, let me explain the problem from the beginning. I have been facing the issue with the MODEM my laptop will be mild vibrated when I plug in the LAN Cable (RJ45). If I remove the DC connector from the MODEM. It works better. I spoke with many peoples regarding this matter but no one help me to resolve this issue. So, I really feel very bad. I believe that you have taken the necessary actions against them.

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Object 44

Postpaid Mobile Pho...

by Reliance Communication...
CSL 0.60

Complaint 1 Month ago by rashni1973

I Sangita Mukherjee having having address 199, Klalui Bilar Math(1st Lane) Burdwan West Bengal previously 79/1, Khalui Bilar Math(1st Lane) Burdwan West Bengal Pin:-713101 having no. 93321XXXXX have a complaint, on the bill dated 5th February 2012 vide no. 343844160930 on the list of STD Voice Calls From Home Location the no. is 034522XXXXX dated 20/01/2012 at 10.14.40 of 4 units amount of Rs. 6.00 is charged, now my question is how can a no. mentioned above be a STD no. of an West Bengal circle mobile which belongs to Ausgram under Guskara BSNL Telephone Exchange within the same district i.e. Burdwan of the mobile belongs to which lies within West Bengal within the circle only. After being stopping for the last 5 months again they have started cheating. As I have already launched a complaint against the company to some times before. I will wait for them to contact within 48 hours as you does otherwise I will change my service provider. Whether the service provider will return my Rs. 6 promising me by mail that they will deduct Rs. 6 from my next months bill. Now will you fill about those customers also who does not know how to complain even some of them does not know how to check bills take immense action as they are cheating the educated customers even.

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Object 22

Broadband

by Reliance Communication...
CSL 0.48

Complaint 2 Months ago by abhrade...

I had a reliance connection (customer ID - 342001485811, Account number- 100000115859448. On 21st Jan, 2012 I got a call around 9.30 a.m. from the number +918955931825. He claimed himself as an advocate of Reliance Communication and said that he has case (Case ID B/20/2012) which has been filled against me and on the same day 11 a.m. is the hearing which will be held in Delhi. And then he said if you are paying the due amount of Rs 2200/-(Towards Reliance Communication) he would withdraw the case otherwise I have to go to Jail he mentioned. That time I didnt know what to do and I paid the amount to the Reliance Care (Receipt Number S209250266). Later I mailed to reliance customer care and asked them to send me the copy of the legal notice over my mail id and I also asked for the bill explaining the charges mentioned above (Rs. 2200/-) and then Reliance Communication unable to provide me the details. Also they mentioned that the bill is due for the month of Oct, 2010, Nov, 2010, Dec, 2010 however in earlier mail Reliance Communication terminated my connection on 26th Oct, 2010. In the month of Oct, 2010 my connection was down for more than 20 days. I have sent several mails to customer care but I hadnt got any positive reply from them. I am attaching those mails as well. I needed the connection because of my office work and also I had to lot of important works in home. But they were not co-operating at all and not even tried to understand of the importance of the internet connection. Then I decided to close the connection and finally 26th Oct, 2010 connection was terminated. I called several times to customer care. I also mailed them but I havent got any solution. When terminated the connection why did they sent me the bills and why do I need to pay that?? I managed to pay that since there was call from court. Now I want them to refund my money immediately.

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Object 44

Broadband

by Reliance Communication...
CSL 0.48

Complaint 2 Months ago by avinu009

I applied for two fixed land line connections from reliance on 30 dec 2011 through a sales executive who came to my house to collect the application form. I have applied for two landline connections with monthly rental of 130rs and gave him two cheques of rs300/-Each for the two connections (landline number- 0803345XXXX, 3345XXXX). I received a mail from reliance stating that they have received my application and the installation will be done in 5 days. The mail contained all the detail which I gave in the application form such as my contact number address etc, but the plan detail they have mentioned was wfl299cs.Assuming that they have given a 299rs plan instead of the 130rs plan that I had applied for, I mailed back to the same team to rectify the mistake. They replied me saying that they will correct it. I received a mail from the billing department stating that I need to pay 272rs for each connection. Same day I have sent them a mail saying that my monthly plan is 130rs/Month. the billing team replied to my complaint saying that they have charged me on a pro rata basis from 03-01-2012 to 26-01-2012 based on my monthly plan wfl299cs.And they also stated in the mail that there was no request for plan migration. Same day I have send them all correspondences I had with them for their reference to find out whether I have brought the issues to their notice on time. No replies from reliance since then. Since there was no response from reliance customer service or billing team, I have forwarded all the mails cascaded as a single mail to them again and I had sent a copy to the nodal officer also. Its now 40 days since then there is not even a single acknowledgement mail or call that I have received from them. both the phones are suspended and the consolidated bill for two land lines with not even one outgoing call made for three months is 1856.64rs since it was all for my business start up, I have printed my letter heads, and brochures, leaflets etc with these land line numbers on them. I have travelled to ap,tamil nadu,kerala and all of Karnataka with these brochures for marketing my new business. I have not given any other contact numbers in the brochures other than the landline number. By the time I came back after the business promotions, I could find that the landlines are dead. My family members DID not notice that because I took those phones only for incoming calls from clients and nobody tried to use it for making any outgoing calls. All my printing expenses, travel expenses and most importantly the time that went by has all gone in vain just because of reliance poor service. Needless to say that the mental discomfort any common man will undergo in this kind of a situation cannot be measured. I really expect justice in this regard nobody should ever have to face a situation like this. All the hard work that I have put in has gone in vain, now ILL has to start it all over again. Its a dream that went for a toss. I want them to rectify the defects and resume the connection immediately.

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Object 44

Prepaid Mobile Phon...

by Reliance Communication...
CSL 0.08

Complaint 2 Months ago by satishl...

I satish jain customer of Reliance GSM (96812XXXXX). AT 25.03.2012 I talk to reliance customer care by dialing 198 between 5.00 pm to 6.00 pm about active mms configuration and also know about the charges of this service. He said that if your gprs pack are activate then any cost will be deduct from your gprs pack. Then I am activating the configuration of mms service and send 10 mms. After some time I saw my main balance is deducted rs.5o. Then I again call at 7.54 pm on 333 & talk to customer care. He told that the mms charge is rs.5/- per mms ...I shocked that what is this???? first person said no charge will be deduct when your gprs pack activate, but second one said another thing, two person say two type of thing. I am loss my 50 rupees which are very value for me. I request them to please credited my account rs50/- which are deduct wrong information given reliance customer care.

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Object 44

Prepaid Mobile Phon...

by Reliance Communication...
CSL 0.08

Complaint 2 Months ago by akshay9...

I purchased a ril sim card (mobile number- 76663XXXXX). They are deducting balance many times for packs which I have not activated. When I call customer care, after arguing them they refund me. This type of problem occurs daily. It creates problem and consumes my time. Except this I have many other problems with this product. I called customer care they refunds me but it is not easy everyday to call and argue with them, and also all the times they do not refunds me, my last deducted balance of rs.14 and 15 on 25 march not refunded yet. I want them to refund my money immediately

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Object 44

Prepaid Mobile Phon...

by Reliance Communication...
CSL 0.08

Complaint 2 Months ago by raimbas...

I am operating the number-97789XXXXX since 2 years. It is a great regret to inform you that they start some special packs like hello tunes etc at their own without taking customer consent and deduct the amount from the user mobile. These types of harassments are acute in rural areas. I have been deducted

some 40 INR without my consent on 24/03/2012 & 25/03/2012. I tried to get in touch with the C.Care centre using Nos-333 9861098610 on 25/03/2012 but to my surprise there was no provision to talk to the C.Care secretary to resolve the issue being followed with the computerized announcements. I want them to refund my money immediately.

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Object 44

Mobile Broadband

by Reliance Communication...
CSL 0.72

Complaint 2 Months ago by azamkha...

I am From Hyderabad MY Name Is MD AZAM KHAN And My Reliance (BNetConnect+/B BNo: 9390527284/B) Service Activation Date 25-SEP-11, and my plan is "5 GB Unlimited Silver Plan" Billed amount (Rs.750) is going very well, from 8 mar 2012. Because I dont know whats going on my back with my data card. After 9 mar 2012 bill is Rs, 1047.87. I was shocked. Am asked for Reliance NetConet+ Customer Care, they told me "you are in "my best plan" and the bill is generated". But I did not give any request to change my plan they tell yes this is a technical error problem you dont worry about this problem is solved soon but it didnt get rectified. I want to change my old plan and also change bill to Rs.750

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Object 44

Postpaid Mobile Pho...

by Reliance Communication...
CSL 0.60

Complaint 2 Months ago by skmjoshi

I am using reliance mobile number-99733XXXXX. I am constantly charge for wronged services I have given request on last month bill also an adjusted in this month. As in this month bill period 05-02-2012 to 04-032012. And bill date 05-Mar-12 and bill number 371018657306. I have not taken the facility if ISD call and charged rs 100 for the number 009534174285 for 12 sec. I think no country exit with rs 100 per minute from India. After giving complaint in customer service they are not ready to solve problem. I have issued a complaint with my net profile complaint no.174321150 on date 8/3/2012. Unnecessary charged for R world rs 30 which I dont use ever. Always default activating HngmaFullFun7subscription.and charged rs 7. In last month also I have mentioned this as in adjustment talk. As I mentioned I have emails complained to Mr Manish Sinha who is the person for this issue in reliance. And after getting knowing of your site I requesting you to help me out because its not the matter of only 130 or N amount they are simply cheating with customers by doing this. I want them to rectify the defects immediately.