Mahatma Gandhi Missions

Institute of Management Studies & Research

At Junction NH 4, Sion Panvel Expressway, Kamothe, Navi Mumbai 410 209

PROJECT REPORT ON
PREM DAAN-NGO SUBMITTED TO PROF.SUVARNA SAWANT MGMS INSTITUTE OF MANAGEMENT STUDIES & RESEARCH, NAVI MUMBAI BY DINESH KUMAR B CHAURE ROLL NO-47 DIV-1st IN PARTIAL FULFILLMENT OF MASTER OF MANAGEMENT STUDIES (MMS), UNIVERSITY OF MUMBAI APRIL, 2012
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DECLARATION
I hereby declare that this project report entitled CSR activity at Prem Daan is a record of worth carried on by me under the guidance of Prof.Suvarna Sawant as a partial fulfillment of requirements for award of degree of Masters Of Management Studies. I also hereby declare that this project report is a result of my own efforts and not being submitted at any time to any other university or institute for the award of my degree or diploma.

Place Date Mr.DINESH CHAURE

ACKNOWLEDGEMENTS
I wish to acknowledge my debt to all my friends who worked hard for this project and helped develop ideas and approach in report writing. I owe a great deal to Sister Justina, head of Prem Daan NGO (Airoli, Navi Mumbai) and all other members, who shared their experiences and knowledge that helped me during my visits and works in Prem daan. I am sincerely grateful to Professor Suvarna for her guidance throughout my project work. Last but not the least I would like to thanks all my college friends for their encouragement and morale support.
DINESH CHAURE Roll No. 47

CONTENTS
TABLE OF CONTENTS

INTRODUCTION TO CSR

ABOUT MOTHER TERESA

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MISSIONERIES OF CHARITY

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PREM DAAN MISSIONARY (NGO)

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PREM DAAN: PLACE & CAMPUS

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MANAGEMENT OF PREM DAAN

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CONTRIBUTORS TO PREM DAAN

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ACTIVITIES DONE BY ME

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BIBLOGRAPHY

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1. Introduction to CSR
Corporate social responsibility (CSR), also known as corporate responsibility, corporate citizenship, responsible business, sustainable responsible business (SRB), or corporate social performance, is a form of corporate self-regulation integrated into a business model. Ideally, CSR policy would function as a built-in, self-regulating mechanism whereby business would monitor and ensure its adherence to law, ethical standards, and international norms. Business would embrace responsibility for the impact of their activities on the environment, consumers, employees, communities, stakeholders and all other members of the public sphere. Furthermore, business would proactively promote the public interest by encouraging community growth and development, and voluntarily eliminating practices that harm the public sphere, regardless of legality. Essentially, CSR is the deliberate inclusion of public interest into corporate decision-making, and the honoring of a triple bottom line: People, Planet, Profit. The practice of CSR is subject to much debate and criticism. Proponents argue that there is a strong business case for CSR, in that corporations benefit in multiple ways by operating with a perspective broader and longer than their own immediate, short-term profits. Critics argue that CSR distracts from the fundamental economic role of businesses; others argue that it is nothing more than superficial window-dressing; others yet argue that it is an attempt to pre-empt the role of governments as a watchdog over powerful multinational corporations. Corporate Social Responsibility has been redefined throughout the years. However, it essentially is titled to aid to an organization's mission as well as a guide to what the company stands for and will uphold to its consumers. Development Business ethics is one of the forms of applied ethics that examines ethical principles and moral or ethical problems that can arise in a business environment. In the increasingly conscience-focused marketplaces of the 21st century, the demand for more ethical business processes and actions (known as ethics) is increasing. Simultaneously, pressure is applied on industry to improve business ethics through new public initiatives and laws (e.g. higher UK road tax for higher-emission vehicles). Business ethics can be both a normative and a descriptive discipline. As a corporate practice and a career specialization, the field is primarily
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normative. In academia, descriptive approaches are also taken. The range and quantity of business ethical issues reflects the degree to which business is perceived to be at odds with non-economic social values. Historically, interest in business ethics accelerated dramatically during the 1980s and 1990s, both within major corporations and within academia. For example, today most major corporate websites lay emphasis on commitment to promoting non-economic social values under a variety of headings (e.g. ethics codes, social responsibility charters). In some cases, corporations have re-branded their core values in the light of business ethical considerations (e.g. BP's "beyond petroleum" environmental tilt). The term CSR came in to common use in the early 1970s, after many multinational corporations formed, although it was seldom abbreviated. The term stakeholder, meaning those on whom an organization's activities have an impact, was used to describe corporate owners beyond shareholders as a result of an influential book by R Freeman in 1984. Whilst there is no recognized standard for CSR, public sector organizations (the United Nations for example) adhere to the Triple Bottom Line (TBL). It is widely accepted that CSR adheres to similar principles but with no formal act of legislation. The UN has developed the Principles for Responsible Investment as guidelines for investing entities. Some commentators have identified a difference between the Continental European and the Anglo-Saxon approaches to CSR. And even within Europe the discussion about CSR is very heterogeneous. An approach for CSR that is becoming more widely accepted is community-based development projects, such as the Shell Foundation's involvement in the Flower Valley, South Africa. Here they have set up an Early Learning Centre to help educate the community's children, as well as develop new skills for the adults. Marks and Spencer is also active in this community through the building of a trade network with the community guaranteeing regular fair trade purchases. Often alternative approaches to this are the establishment of education facilities for adults, as well as HIV/AIDS education programs. The majority of these CSR projects are established in Africa. A more common approach of CSR is through the giving of aid to local organizations and impoverished communities in
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developing countries. Some organizations [do not like this approach as it does not help build on the skills of the local people, whereas communitybased development generally leads to more sustainable development.

Potential business benefits

The scale and nature of the benefits of CSR for an organization can vary depending on the nature of the enterprise, and are difficult to quantify, though there is a large body of literature exhorting business to adopt measures beyond financial ones (e.g., Deming's Fourteen Points, balanced scorecards). Orlitzky, Schmidt, and Rynes found a correlation between social/environmental performance and financial performance. However, businesses may not be looking at short-run financial returns when developing their CSR strategy. The definition of CSR used within an organization can vary from the strict "stakeholder impacts" definition used by many CSR advocates and will often include charitable efforts and volunteering. CSR may be based within the human resources, business development or public relations departments of an organization, or may be given a separate unit reporting to the CEO or in some cases directly to the board. Some companies may implement CSRtype values without a clearly defined team or program

 CSR and the nature of business

Milton Friedman and others have argued that a corporation's purpose is to maximize returns to its shareholders, and that since (in their view), only people can have social responsibilities, corporations are only responsible to their shareholders and not to society as a whole. Although they accept that corporations should obey the laws of the countries within which they work, they assert that corporations have no other obligation to society. Some people perceive CSR as incongruent with the very nature and purpose of business, and indeed a hindrance to free trade. Those who assert that CSR is incongruent with capitalism and are in favor of neoliberalism argue that improvements in health, longevity and/or infant mortality have been created by economic growth attributed to free enterprise. Critics of this argument perceive neoliberalism as opposed to the wellbeing of society and a hindrance to human freedom. They claim that the type of capitalism practiced in many developing countries is a form of economic and cultural imperialism, noting that these countries usually have fewer labor protections, and thus their citizens are at a higher risk of exploitation by multinational corporations. A wide variety of individuals and organizations operate in between these poles. For example, the REALeadership Alliance asserts that the business of leadership (be it corporate or otherwise) is to change the world for the better. Many religious and cultural traditions hold that the economy exists to serve human beings, so all economic entities have an obligation to society (e.g., cf. Economic Justice for All). Moreover, as discussed above, many CSR proponents point out that CSR can significantly improve longterm corporate profitability because it reduces risks and inefficiencies while offering a host of potential benefits such as enhanced brand reputation and employee engagement.

 Laws and regulation

Another driver of CSR is the role of independent mediators, particularly the government, in ensuring that corporations are prevented from harming the broader social good, including people and the environment. CSR critics such as Robert Reich argue that governments should set the agenda for social responsibility by the way of laws and regulation that will allow a business to conduct them responsibly. The issues surrounding government regulation pose several problems. Regulation in itself is unable to cover every aspect in detail of a corporation's operations. This leads to burdensome legal processes bogged down in interpretations of the law and debatable grey areas (Sacconi 2004). General Electric is an example of a corporation that has failed to clean up the Hudson River after contaminating it with organic pollutants. The company continues to argue via the legal process on assignment of liability, while the cleanup remains stagnant. (Sullivan & Schiafo 2005). The second issue is the financial burden that regulation can place on a nation's economy. This view shared by Bulkeley, who cites the Australian federal government's actions to avoid compliance with the Kyoto Protocol in 1997, on the concerns of economic loss and national interest. The Australian government took the position that signing the Kyoto Pact would have caused more significant economic losses for Australia than for any other OECD nation (Bulkeley 2001, pg 436).On the change of government following the election in November 2007, Prime Minister Kevin Rudd signed the ratification immediately after assuming office on 3 December 2007, just before the meeting of the UN Framework Convention on Climate Change. Critics of CSR also point out those organizations pay taxes to government to ensure that society and the environment are not adversely affected by business activities. Denmark made a law on CSR. 16 December 2008, the Danish parliament adopted a bill making it mandatory for the largest Danish companies, investors and state owned companies to include information on corporate social responsibility (CSR) in their annual financial reports. The reporting requirements became effective on 1 January 2009.

 The information shall include: Information on the companies policies for CSR or socially responsible investments (SRI) Information on how such policies are implemented in practice and Information on what results have been obtained so far and managements expectations for the future with regard to CSR/SRI. CSR/SRI is still voluntary in Denmark, but if a company has no policy on this they must state information to that effect explicitly in their annual financial report.

OBJECTIVES OF STUDY
One main objective of CSR is building stronger relationships with communities and customers. Corporate social responsibility, CSR, is a popular business ideology in the 21st century. It expands on common business ethics to address broader and stronger standards of social and environmental accountability placed on companies following the Enron scandal, and others. The government uses regulations and the public uses the information economy to hold companies to the standards of CSR. Companies that adhere to these expectations typically seek strong customer relationships and sustainable operations. A.Customer Loyalty Customer retention and loyalty have long been primary objectives of companies building for long-term success. Business strategist Robert Moment points out in his WebProNews article "The 7 Principles of Business Integrity" that the foundation of CSR is honesty and integrity. Thus, companies that want to develop strong customer relationships must prove themselves to questioning and cautious consumers. This means consistent and ethical actions and transparent communication that avoids misleading and misinterpretation.

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 Strong Supplier Relationships Supplier relationships are one of the core stakeholder relationships that CSR companies focus on. In the 21st century, many large organizations have reduced the total number of suppliers they work with so they can build stronger partnerships. This enables them to improve the value of the delivery to the end customer. It also allows these distribution channel partners to cooperate in reduction of transportation inefficiency and waste. a. Improved Employee Productivity Leveraging the capabilities of your most important assets -- your employees -- is another primary objective of CSR, which is highlighted by the As You Sow Foundation. Incorporating employees into business decisions is one of the main ways managers can show trust in employees. Managing diversity is also very important. CSR company leaders establish a work culture that values equal hiring opportunities and a non-discriminatory work environment. Diversity can create better ideas and results if employees are trained to work together. Otherwise, tension and low morale result. b. Better Community Relations Moment emphasizes the importance of community involvement to fulfill the social requirements of CSR. This means participating in community activities and giving back through employee volunteer programs and charitable contributions. This demonstrates consideration for your role in the community, beyond just profiting from it to give stronger returns to shareholders. Additionally, companies are closely monitored by the government and environmental groups for green-friendly operations. This includes recycling programs, efficient use of natural resources and reduction of waste.

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 To Create Awareness:

Agarbatti Selling: While selling the Agarbatti to the local vendors and local public interaction with the people gave the chance to tell them about the Ashalaya and the children.

Fund collection: Fund collection was a serious issue as it involved searching for the potential Donor and making sure that the more and more number of people is donating. Thus it involved getting in touch with a number of people from Defence and Civil area, so it was easy to inform people about the Ashalaya and about the special children.

Made aware our family and friend: Informing to friends and family members about the Ashalaya was also involved in creating awareness.

Made other institutions aware about this institution: Sticking of posters in notice board, distributed the greeting cards made by these student to faculties of other school colleges. Even pasted the brochure in the students notice board.

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 Nature and Scope of CSR

Todays heightened interest in the proper role of businesses in society has been promoted by increased sensitivity to environmental and ethical issues. Issues like environmental damage, improper treatment of workers, and faulty production leading to customers inconvenience or danger, are highlighted in the media. In some countries Government regulation regarding environmental and social issues has increased, and standards and laws are also often set at a supranational level (e.g. by the European Union). Some investors and investment fund managers have begun to take account of a corporations CSR policy in making investment decisions. Some consumers have become increasingly sensitive to the CSR performance of the companies from which they buy their goods and services. These trends have contributed to the pressure on companies to operate in an economically, socially and environmentally sustainable way.

It is important to distinguish CSR from charitable donations and "good works" (i.e. philanthropy, e.g. Habitat for Humanity or Ronald McDonald House). Corporations have often, in the past, spent money on community projects, the endowment of scholarships, and the establishment of Foundations. They have also often encouraged their employees to volunteer to take part in community work thereby create goodwill in the community which will directly enhance the reputation of the company and strengthen its brand. CSR goes beyond charity and requires that a responsible company will take into full account the impact on all stakeholders and on the environment when making decisions. This requires them to balance the needs of all stakeholders with their need to make a profit and reward their shareholders adequately.

A widely quoted definition by the World Business Council for Sustainable Development states that "Corporate social responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large". (CSR:
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Meeting Changing Expectations, 1999). This holistic approach to business regards organizations as (for example) being full partners in their communities, rather than seeing them more narrowly as being primarily in business to make profits and serve the needs of their shareholders. Definitions The World Business Council for Sustainable Development in its publication "Making Good Business Sense" by Lord Holmes and Richard Watts, used the following definition. "Corporate Social Responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large"

The same report gave some evidence of the different perceptions of what this should mean from a number of different societies across the world. Definitions as different as "CSR is about capacity building for sustainable livelihoods. It respects cultural differences and finds the business opportunities in building the skills of employees, the community and the government" from Ghana, through to "CSR is about business giving back to society" from the Philippines.

CSR is about how companies manage the business processes to produce an overall positive impact on society. Mallen Baker

CSR definition used by Business for Social Responsibility is: "Operating a business in a manner that meets or exceeds the ethical, legal, commercial and public expectations that society has of business

European Commission hedges its bets with two definitions wrapped into one: "A concept whereby companies decide voluntarily to contribute to a better society and a cleaner environment. A concept whereby companies
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integrate social and environmental concerns in their business operations and in their interaction with their stakeholders on a voluntary basis".

CSR IN INDIA

Corporate Social Responsibility Practices in India sets a realistic agenda of grassroots

Development through alliances and partnerships with sustainable development approaches. At the heart of solution lies intrinsic coming together of all stakeholders in shaping up a distinct route for an equitable and just social order....

Times Foundation, the corporate social responsibility wing of the Bennett, Coleman & CO. Ltd., in partnership with TNS India and IRRAD undertook a national survey to understand the underlying dynamics of CSR and the current situation in India.

CSR is not new to India; companies like TATA and BIRLA have been imbibing the case for social good in their operations for decades long before CSR become a popular cause. Inspire of having such life size successful examples, CSR in India is in a very nascent stage. It is still one of the least understood initiatives in the Indian development sector. It is followed by a handful of public companies as dictated by the very basis of their existence, and by a few private companies, with international shareholding as this is the practice followed by them in their respective foreign country. Thus the situation is far from perfect as the emphasis is not on social good but rather on a policy that needs to be implemented.

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A lack of understanding, inadequately trained personnel, non-availability of authentic data and specific information on the kinds of CSR activities, coverage, policy etc. further adds to the reach and effectiveness of CSR programmers. But the situation is changing. And CSR is coming out of the purview of doing social good and is fast becoming a business necessity. The business case for CSR is gaining ground and corporate houses are realizing that what is good for workers - their community, health, and environment is also good for the businesses.

Corporate Social Responsibility Practices - the survey on CSR is timely and apt. The survey is expected to facilitate formation of an alliance of CSR initiatives so that such initiatives can be further stream lined, focused and converged to a powerful force of intervention. One of the major objectives of the survey is to bring out in open the current status of CSR thereby giving both the NGOs and the common man an understanding of the various initiatives undertaken by corporate and the role that is played by the government in the field.

The survey underlines the various issues - current CSR policies, major stakeholders - their current and future plans, geographical areas covered, role of civil society and government, challenges, recommendations etc.

India has been named among the top five Asian countries who lay heavy emphasis on corporate social responsibility (CSR) disclosure norms, says a survey.

According to social enterprise CSR Asia's Asian Sustainability Ranking, India ranked fourth in the list topped by Australia.

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The 2009 ASR list was dominated by Australian companies, with eight out of the top 10 companies analyzed coming from there, followed by India, the survey said. However, the report further said that though there are increasing levels of disclosure in the Asian region, it still is generally poor compared with Europe and North America.

Executive Summery CSR and the nature of business

Milton Friedman and others have argued that a corporation's purpose is to maximize returns to its shareholders, and that since (in their view), only people can have social responsibilities, corporations are only responsible to their shareholders and not to society as a whole. Although they accept that corporations should obey the laws of the countries within which they work, they assert that corporations have no other obligation to society. Some people perceive CSR as incongruent with the very nature and purpose of business, and indeed a hindrance to free trade. Those who assert that CSR is incongruent with capitalism and are in favor of neoliberalism argue that improvements in health, longevity and/or infant mortality have been created by economic growth attributed to free enterprise. Critics of this argument perceive neoliberalism as opposed to the wellbeing of society and a hindrance to human freedom. They claim that the type of capitalism practiced in many developing countries is a form of economic and cultural imperialism, noting that these countries usually have fewer labor protections, and thus their citizens are at a higher risk of exploitation by multinational corporations. A wide variety of individuals and organizations operate in between these poles. For example, the REALeadership Alliance asserts that the business of leadership (be it corporate or otherwise) is to change the world for the better. Many religious and cultural traditions hold that the economy exists to serve human beings, so all economic entities have an obligation to society (e.g., cf. Economic Justice for All). Moreover, as discussed above, many CSR proponents point out that CSR can significantly improve long-term corporate profitability because it reduces risks and inefficiencies while offering a host of potential benefits such as enhanced brand reputation and employee engagement.

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 NON GOVERNMENT ORGANIZATION: Non-government organizations (NGOs) are not for profit organizations. There are different objectives behind foundations of NGOs viz. Conservation: Environment, Wild life, Mangroves, etc. Serving people and humanity: poor, patients suffering from diseases (like AIDS, leprosy), sex workers, and old people etc. Non-government organizations mostly run by donations of people, organizations that want to give back to society what they are getting from society. This is a brief report regarding work of Prem Daan NGO in Airoli, Navi Mumbai, which is one of the missionary of great Mother Teresa.

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ST. MOTHER TERESA

St. Mother Teresa (1910-97)

August 26, 1910 Born skp, Ottoman Empire (Todays Skopje, Republic of Macedonia) Died Nationality Occupation 5 September 1997 (aged 87) Calcutta, India Indian Roman Catholic nun, humanitarian

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 ABOUT MOTHER TERESA:

BACKGROUND: Agnes Gonxha Bojaxhiu was born on August 26, 1910, in Skopje, now the capital of the Republic of Macedonia. Although she was born on August 26, 1910, she considered August 27, 1910, the day she was baptized, to be her "true birthday." Her father, Kol Bojaxhiu was involved in Albanian politics. In 1919, he fell ill and died when Agnes was about eight years old. After her father's death, her mother raised her as a Roman Catholic. She left home at age 18 to join the Sisters of Loreto as a missionary. She never again saw her mother or sister. TRANSFORMATION FROM AGNES TO MOTHER TERESA: Although Teresa enjoyed teaching at the school, she was increasingly disturbed by the poverty surrounding her in Calcutta. On September 10, 1946, Teresa experienced what she later described as "the call within the call" while traveling to the Loreto convent in Darjeeling for her annual retreat. It was an order from her inner soul. To fail would have been to break the faith. She began her missionary work with the poor in 1948, adopted Indian citizenship, and ventured out into the slums. Initially she started a school in Motijhil; soon she started tending to the needs of the destitute and starving.

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 MISSIONARIES IN INDIA:
Teresa received Vatican permission on October 7, 1950 to start the diocesan congregation that would become the Missionaries of Charity. It began as a small order with 13 members in Calcutta; today it has more than 4,000 nuns running orphanages, AIDS hospices, and charity centers worldwide, and caring for refugees, the blind, disabled, aged, alcoholics, the poor and homeless, and victims of floods, epidemics, and famine. In 1952 Mother Teresa opened the first Home for the Dying in space made available by the City of Calcutta. With the help of Indian officials she converted an abandoned Hindu temple into the Kalighat Home for the Dying, a free hospice for the poor. She renamed it Kalighat, the Home of the Pure Heart (Nirmal Hriday). Those brought to the home received medical attention and were afforded the opportunity to die with dignity, according to the rituals of their faith; Muslims were read the Quran, Hindus received water from the Ganges, and Catholics received the Last Rites. "A beautiful death," she said, "is for people who lived like animals to die like angels loved and wanted." Mother Teresa soon opened a home for those suffering from Hansen's disease, commonly known as leprosy, and called the hospice Shanti Nagar (City of Peace). The Missionaries of Charity also established several leprosy outreach clinics throughout Calcutta, providing medication, bandages and food. As the Missionaries of Charity took in increasing numbers of lost children, Mother Teresa felt the need to create a home for them.
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In 1955 she opened the Nirmala Shishu Bhavan, the Children's Home of the Immaculate Heart, as a haven for orphans and homeless youth. The Missionaries of Charity Brothers was founded in 1963, and a contemplative branch of the Sisters followed in 1976. Lay Catholics and non-Catholics were enrolled in the Co-Workers of Mother Teresa, the Sick and Suffering Co-Workers, and the Lay Missionaries of Charity. In answer to the requests of many priests, in 1981 Mother Teresa also began the Corpus Christi Movement for Priests, and in 1984 founded with Fr. Joseph Langford the Missionaries of Charity Fathers to combine the vocational aims of the Missionaries of Charity with the resources of the ministerial priesthood By 2007 the Missionaries of Charity numbered approximately 450 brothers and 5,000 nuns worldwide, operating 600 missions, schools and shelters in 120 countries.
JOURNEY OF MOTHER TERESA

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PREM DAAN MISSIONARY (NGO)

FOUNDATION STONE OF PREM DAAN

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 ABOUT PREM DAAN:

Prem Daan is a home for sick and dying destitute, situated in sector 8, Airoli of Navi Mumbai. It is a gift of love to Mother Teresa missionaries of charity from D.B. foundation in the memory of their late parents. Prem Daan is founded in 1992 and still serving humanity.

MISSION OF PREM DAAN: Its mission is to care for, the hungry, the naked, the homeless, the crippled, the blind, the lepers, and all those women who feel unwanted, unloved, uncared for throughout society, women that have become a burden to the society and are shunned by everyone.

PREM DAAN MISSIONARY (NGO)

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 HOW PEOPLE ARE BROUGHT TO PREMDAAN

As premdaan is home for sick & dyeing people who are abandoned out of the family & have no means or capability to get for their livelihood and even people with the mental depression & challenge are brought to premdaan. Only females are being treated in Prem Daan, Airoli.

Most of they live besides the roads, some in the government hospitals for many days because of depression due to their family problems, mentally challenged babies roaming on the roads without any foods for several days & unwanted children left on the streets. All these patients are brought mostly by police personals & sometimes by social workers only after the observation that these people really need help. TREATMENT IN PREMDAAN:

Once people are brought to premdaan they are treated as patients. Sisters are given special training to take care of such patients. Most of the patients are not even in a position to tell their names & dont want to talk with anybody because of the fear of people .So they are not asked for names, their history, any reason for prevailing situations. Initial days of their arrival are given to let them become stable & feel secured in Prem Daan, once they are settled routine checkups are done, injections & medicines are given to restore their normal health.

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 ARRANGEMENT FOR PATIENTS:

There are around 200 patients including 42 children & remaining elders. There are three major blocks for patients, one for children & other two for elders. Each block is provided with cots, cupboards for everybody. Other things like clothes, toothpaste, footwear, etc. are also provided. Doctors associated with Prem Daan do regular check up of patients.

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 ROUTINE OF PATIENTS

Patients start there routine from 5:30 a.m. onwards. After a voluntary prayer, breakfast is given at 7:30 a.m. No specific compulsory work is given to anybody but those who can do some works can do normal jobs like helping for cooking, sweeping in their own sections, keeping proper arrangements of things & help sisters.

At 11:30 the lunch is given after which they go to rest. Again at 6:30 p.m., dinner is provided after evening prayer & there after they go to bed. Recreational facilities like music, videos & newspaper for those who can read are also carried out, so that it would help them to forget bad memories of life & start new life again.

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STATUE OF MOTHER TERESA AT THE ENTRANCE OF PREM DAAN

 PREM DAAN: PLACE, CAMPUS, AND ENVIRONMENT. GARDEN AREA: Prem daan has a large area. At the entrance of the NGO, there exists a statue of great Mother Teresa. Prem daan has some three-four buildings positioned in a proper manner such that entire area is freely accessible. It is supplemented by lush green gardens in between. Gardens of Prem daan have diversity of plants. It contains coconut, mango trees, and flower plants, etc.which makes the area fit for patients. In gardens many benches and seating arrangements for patients is present. Two gardeners take care of the entire garden area outside the buildings.

PREM DAAN: VIEW OF BUILDINGS INSIDE THE CAMPUS

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The reason behind maintaining such a natural surrounding is to provide good hygienic and pleasant environment to the patients. Philosophy and preaching of Mother Teresa, is engraved or displayed in the form of pictures, wallpapers in entire campus of Prem daan. When patients are brought to the Perm daan for the first time, they are usually depressed & not in position to speak anything. So they just want a calm & cool place to feel safe and relax. This garden also indirectly helps them healing their wounds.

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 ADMINISTRATION BUILDING:

This building has a small administrative office, proper seating arrangements for visitors. There is small storage room where cloths, grains etc given by people is stored. Simplicity is maintained throughout the NGO. Mess is present for lunch/dinner of these patients. They have fixed time for lunch and dinner and they all gather there for having their food.

MAIN BUILDING (PATIENTS SECTIONS):

Main building has three sections on each direction and small garden at a centre. At the centre of the garden there is one more statue of Mother.

There is small walking area of cement at the perimeter of the garden. At the corner of these walking areas there is seating arrangement done for patients. Generally patients like to sit in these areas, so that they feel secured and needed by the group. It helps them to generate feeling of togetherness.

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As you enter this area exactly opposite side section is Children ward, left and right sections are for elder women. Children section has arrangement of cradles in line, along with beds, etc. Some female always stay in children room to look after them. There are two different female wards in Prem Daan. Again steel cupboards separates women ward into two subsections. Proper arrangement of beds can be seen in the female wards.

FEMALE SECTION OF PREM DAAN:

It has proper arrangements of beds & cupboards for every patient. It is always kept neat and clean.

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In the backside of female ward there is again exit to another garden, where they wash and dry cloths. wash utensils etc.

KITCHEN OF PREM DAAN

Kitchen of the Prem daan is occupied with large number of utensils required for so many patients.

MANAGEMENT OF PREM-DAAN
ADMINISTRATION: Prem daan being a not-for-profit organization does not have professionals employees as such, for managing the entire missionary. But still it is well organized NGO, and the credit goes to Sisters serving there day and night from so many years with selfless motive. Women trained for almost four years in Calcutta under missionaries of charity to serve for the society are called Sisters. The senior sister who is head of Prem daan is sister Justina. There are total eight sisters in Prem daan, Airoli. All have gone through vigorous training for managing such missionaries.

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Money and help coming in missionary is properly utilized for benefits of patients e.g. for their foods, medicines. Surplus money and help (cloths, medicines etc.) they send to different missionaries in Mumbai and Nashik. Overall, Prem daan is well organized and managed by sisters. They are work with limited resources and then give away the surplus to other NGOs, and street children.

MEDICAL TEAM:

MEDICINE ROOM IN PREM DAAN

Medicine room is very close to children room. It contains all kind of medicines including IV bottles, dressing material, tablets, Injections, etc.

Many doctors visit Prem daan on regular basis, and serve the patients free of charge. Some of them even come there and work on holidays. The commitment to serve society and humanity is their main aim. Many doctors who cannot visit Prem daan on regular basis make their contributions by supplying medicines to the missionary. There is special room for keeping all the medicines. An ambulance is present in campus for emergency purpose.

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 SISTERS:

Prem daan sisters are basically from different states. They can understand

many languages, and so can communicate with all patients without any difficulty. The common thing between them is their dedication towards the humanity and the work they do for society. All eight sisters have taken a special training from Calcutta missionary. Some of them were students of great late Mother Teresa herself. Sisters say its their inner call that keeps them going. God gives them strength to serve people who are created by God and neglected by people.

Sisters do all kinds of work in Prem daan, viz. sweeping, cooking, dressing patients, feeding those who can not eat themselves, cleaning the floors, gardening, administrative work etc. There is good co-ordination between all eight sisters and they motivate habitants of Prem daan to live a normal life. Above all they do not have mechanical approach towards work. They interact with people heart to heart, and do all hard work with all dignity and love.

OTHER WORKING MEMBERS: Other members who serve Prem daan are ambulance driver, Gardner, female cooks, washerwomen, and security women. Many social workers and volunteers from local area also serve patients of Prem daan as per their best ability.
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 CONTRIBUTORS TO PREM DAAN:

PERSONAL DONORS: There are many people who help Prem daan financially by offering some donations. Many kind people are associated with Prem Daan, who helps donate money or serve the patients. Many people celebrate their special days like wedding anniversaries or birthdays in Prem Daan with these patients. They share their day with these people. Distribute sweets, give them food and take blessings from them. Prem Daan, at the end of the day, is gives away surplus food to the street children and their families. We came across a lady named Vimala, who have devoted herself to Prem daan. She feeds children, wash their clothes & stack them in wardrobe, Chat with women & children. She comes thrice in a week or when ever possible and serve these patients. ORGANIZATIONAL DONORS (CORPORATE SOCIAL RESPONSIBILITY AT PREM DAAN): The main companies associated with Prem Daan are Siemens, Nosil (does not exist anymore) & Delta Airways. They are main donors of this NGO, and donating every year from past many years. These companies on special occasion give Sweets, clothes & gifts. On occasions like Diwali, Iid, Christmas, they decorate their room with flower garlands, lights, & burst light crackers. Prem Daan shares special bond with these companies. And these companies are always ready to help Prem Daan as per their CSR policy. Siemens is a major fund provider to the Prem Daan. It provides other helps like Dettol bottles, clothes etc & also other day-to-day necessary requirements.

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 ACTIVITIES CARRIED OUT BY ME:

My work in Prem-daan is explained briefly in stepwise form below: STEP 1) UNDERSTANDING THE NGO:
o INTERVIEWS AND DISCUSSIONS:

To understand Prem-daan I met Head of the NGO sister Justina. After Giving her my brief introduction, I explained her omy objective of the visit. Sister Justina is quite disciplined and composed woman, who has been healing pains of hundreds of people who are physically, mentally challenged, rejected by family and society, deprived and poor, and who doesnt earn anything. For better understanding of such people we will call them as patients. Sister Justina explained me how people are brought to Prem daan? How they are treated? How they are motivated and helped? She also gave many examples and discussed some cases with me. I also met other sisters in the NGO and gathered important information from them. Sister Rose who was recently shifted to Prem daan (Airoli) from Asha daan (Byculla) gave me brief idea about other missionaries in Mumbai. She also explained me regarding, her motivation to join missionary? What she learned in missionary? How all sisters are managing Prem daan? I also tried to understand their philosophy by asking many questions and discussing different patients in the Prem daan. Sister Maria (aged 64) gave me brief history of life and work of Mother Teresa. She told me about their hardship living and mothers explanations regarding it. Sister Maria explained some specific works like cooking, arrangements, and visitors etc. Overall I tried to understand the basic philosophy of people running NGOs like Prem daan. E.g. why dont they have single fan in Prem daan? Etc
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o OBSERVATIONS AND EXPERIENCE: In next meetings I spend lot of time just in observing things and noting down the experiences in the NGO.I observed carefully how Sisters interact with patients? How patients behave in the presence of some unknown person? What are their disabilities? How they are treate

STEP 2) UNDERSTANDING THE PATIENTS:

UNDERSTANDING THEIR BEHAVIOR: Prem daan has different age group patients. Some of them, who could speak and understand our language, had some other problems like depression, physical disabilities, higher age etc. Other patients were mentally challenged.

UNDERSTANDING THE PEOPLE

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I tried to be friendly with them, and greeted everyone saying Namastey. Some just stared at me, some smiled back, some got scared, and few of them shook hands with me. I had already made two good friends from children ward who always accompanied me whenever I visited women section of Prem daan; Nita and Guddi.Nita being very active and smiling girl became bridge between those women and me. To my astonishment, I came across two-three patients who talked in English with me. Later sister Rose told me that they conduct English-speaking classes for capable patients. To understand them properly Itried to interact with them.

STEP 3) INTERACTION WITH PATIENTS:

Women patients in Prem daan initially hesitated to talk much with me. But after some interaction I managed to make them comfortable. They became friendly with me and I talked with them regarding their health and all. Some ladies were interested in knowing more about me. I told them about my college, all, and us. Older women were highly emotional when I talked with them. They really needed care and love. So my genuine inquiring about them really touched their hearts. Somehow I saw smiles on faces, which were confused and afraid.

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OLD WOMEN SECTION: Many old women are section are suffering from chronic diseases, and waiting for death. Some of them have lost their memory completed and some of them are mentally challenged. Those who are mentally responsive are either physically handicapped or abandoned by their family as a burden. Some of them are completely lying on bed from several months. Sister and their helpers take care of all their needs.

Prem daan has a children ward having children of all ages. Small babies who were abandoned by their parents etc. get new life in Prem daan. Children from age group 5-12 use to gather around me whenever I use to enter children ward. I never find it difficult to interact with these girls. They straightaway, became my friends. I use to carry chocolates or sweets with me and they use to cheer with a joy. Girls were very fascinated with camera and I took some pictures of them, which increased their level of joy. They danced on Hindi songs played on music system there. I really enjoyed their company. Some patients who were recovering and were in better mental condition than other inhabitants help sisters in sweeping. Washing clothes, watering plants and all such work. I interacted them, and found how Prem daan really helps such mentally disturbed people to recover and boost their morale. I felt very sad when I came to know about their past life.

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The blank eyes of some women were very disturbing as if they were waiting for death. They could have died on a roadside, platforms, and government hospitals like a stray dog, but now at least they will die as a family member. Their death will be dignified one. On such instances I interacted with my own soul and felt guilty that people are dying in such poverty and I always cried for small things in life. I learned a lot from interaction with patients of Prem daan. Above all it really made me realize the importance of human life.

STEP 4) HELPING HAND:

In Prem Daan I tried to interact with patients heart to heart, motivated them. I tried to empathize with them rather than showing sympathy to them. For patients those sisters are like goddesses, their parents, friends and everything. NGOs runs by financial help from people, but patients survive there because of love and care of these missionary people, who serve them whole-heartedly.

Like a small drop in a big ocean, I offered my help to them. I promised them that I would try to help them by raising the funds for their NGO, and also stay associated with them in future as volunteers. I gave them old used old cloths that were collected from my house. I distributed sweets, taught children some poems, and distributed chocolates to them. Helped doctors in providing medicines when they were curing patients, helped gardeners in gardening in campus. Helped sister in sorting the male cloths from the big lot of cloths given by people, so that it can be send to Nashik NGO.

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BIBLIOGRAPHY

1. www.slideshare.net 2. wikimapia.org/10597783/Prem-Daan 3. www.startlocal.in/.../Prem_Daan_Social_Service_Centre 4. www.google.com

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