IT Infrastructure:

1.PC Technician A computer repair technician is a person who repairs and maintains computers and servers. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks. SKILLS: Hardware break/fix Preventing and fixing hardware problems Printer support PS specializes in supporting the unique printing requirements of banks and credit unions including passbook, receipt, MICR printers and document and check scanners.

2.Help Desk Support A help desk is an information and assistance resource that troubleshoots problems with computers or similar products SKILLS: Microsoft Certified Professional (MCP) It is a program of Professional certifications awarded by Microsoft. Individual certifications are awarded upon passing of one or more exams. The MCP program itself is designed for software developers, and all kinds of IT Professionals HEAT It is a commercial help desk issue management software suite produced by FrontRange Solutions. According to FrontRange staff, HEAT stands for Helpdesk Expert Automation Tool. HEAT is a clientserver application that does not have a middle tier; there is no application server. HEAT is certified on several database systems including Oracle Database and Microsoft's Access and SQL Server. HEAT uses ODBC to connect to the database
LAN Desk

provides systems management, security management, service management, asset management, and process management solutions to organizations. It is one of the oldest companies providing this type of product.

Track IT

The Numara Track-It! Family of IT management solutions and utilities empowers the small to medium enterprise and enables IT to cost effectively optimize the management of software and IT assets. Unicenter a software suite (collection of computer programs) Peregrine

PC Anywhere it is a suite of computer programs by Symantec which allows a user of the pcAnywhere remote program on a computer to connect to a personal computer running the pcAnywhere host if both are connected to interconnected networks and the password is known. pcAnywhere runs on several platforms, including Microsoft Windows, Linux, Mac OS X, and Pocket PC. GoToMyPC It is a remote control software service that enables the user to operate their computer from another computer, over the Internet. Citrix Online, a division of Citrix Systems, produces GoToMyPC. 3.Desktop Support It refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. SKILLS: Microsoft Windows It is a series of graphical interface operating systems developed, marketed, and sold by Microsoft. Microsoft introduced an operating environment named Windows on November 20, 1985 as an add-on to MS-DOS in response to the growing interest in graphical user interfaces (GUIs).[2] Microsoft Windows came to dominate the world's personal computer market, overtaking Mac OS, which had been introduced in 1984.

Microsoft Office It is a proprietary commercial office suite of desktop applications, servers and services for the Microsoft Windows and Mac OS X operating systems, introduced by Microsoft on August 1, 1989. Initially a marketing term for a bundled set of applications, the first version of Office contained Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Microsoft Outlook It is a personal information manager from Microsoft, available both as a separate application as well as a part of the Microsoft Office suite. The current version is Microsoft Office Outlook 2010 for Windows and Microsoft Office Outlook 2011 for Mac. Mac OS it is a series of graphical user interface-based operating systems developed by Apple Inc. (formerly Apple Computer, Inc.) for their Macintosh line of computer systems. The Macintosh user experience is credited with popularizing the graphical user interface. The original form of what Apple would later name the "Mac OS" was the integral and unnamed system software first introduced in 1984 with the original Macintosh, usually referred to simply as the System software. iMac It is a range of all-in-one Macintosh desktop computers designed and built by Apple Inc.. It has been the primary part of Apple's consumer desktop offerings since its introduction in 1998, and has evolved through five distinct forms. Adobe Systems Incorporated It is an American multinational computer software company founded in 1982 and headquartered in San Jose, California, United States. The company has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. Adobe Illustrator It is a vector graphics editor developed and marketed by Adobe Systems. Illustrator is similar in scope, intended market, and functionality to its competitors, CorelDraw, Xara Designer Pro and Macromedia FreeHand.[1] The latest version, Illustrator CS6, is the sixteenth generation in the product line Quark It (often referred to as Quark) is a computer application for creating and editing complex page layouts in a WYSIWYG (What You See Is What You Get) environment. It runs on Mac OS X and Windows. It was first released by Quark, Inc. in 1987 and is still owned and published by them.

BlackBerry These devices are smartphones, which are designed to function as personal digital assistants, portable media players, internet browsers, gaming devices, cameras and much more. They are primarily known for their ability to send and receive (push) email and instant messages while maintaining a high level of security through on-device message encryption. BlackBerry devices support a large variety of instant messaging features, with the most popular being the proprietary BlackBerry Messenger service. Altiris It. is a subsidiary of Symantec specializing in service-oriented management software which allows organizations to manage IT assets. They also provide software for web services, security, and systems management products. Established in 1998, Altiris is headquartered in Lindon, Utah, United States. Altiris has over 20,000 customers managing more than 3 million servers and 60 million desktops and laptops. 4.Network/System Administration is a person employed to maintain and operate a computer system and/or network. System administrators may be members of an information technology (IT) or Electronics and Communication Engineering department. SKILLS: Microsoft Exchange Server is the server side of a clientserver, collaborative application product developed by Microsoft. It is part of the Microsoft Servers line of server products and is used by enterprises using Microsoft infrastructure products. Exchange's major features consist of electronic mail, calendaring, contacts and tasks; that work with Microsoft Outlook on PC and Mac, wireless synchronization of email, calendar, contacts with major mobile devices and browser-based access to information; and support for data storage Microsoft SharePoint It is a web application platform developed by Microsoft SharePoint is a multi-purpose tool designed to cater to web requirements common for most organizations..

Web Administration A system administrator, IT systems administrator, systems administrator, or sysadmin is a person employed to maintain and operate a computer system and/or network. System administrators may be members of an information technology (IT) or Electronics and Communication Engineering department.

Web development is a broad term for the work involved in developing a web site for the Internet (World Wide Web) or an intranet (a private network). This can include web design, web content development, client liaison, client-side/server-side scripting, web server and network security configuration, and ecommerce development. However, among web professionals, "web development" usually refers to the main non-design aspects of building web sites: writing markup and coding Web design is a broad term covering many different skills and disciplines that are used in the production and maintenance of websites.[1] The different areas of web design include; web graphic design, interface design, authoring; including standardised code and proprietary software, user experience design and search engine optimisation. Unix (officially trademarked as UNIX, sometimes also written as UNIX) is a multitasking, multi-user computer operating system originally developed in 1969 by a group of AT&T Solaris is a Unix operating system originally developed by Sun Microsystems Solaris is known for its scalability, especially on SPARC systems, and for originating many innovative features such as DTrace, ZFS and Time Slider.[3][4] Internet protocol suite is the set of communications protocols used for the Internet and similar networks, and generally the most popular protocol stack for wide area networks. It is commonly known as TCP/IP, because of its most important protocols: Transmission Control Protocol (TCP) and Internet Protocol (IP), which were the first networking protocols defined in this standard Windows Internet Name Service (WINS) It is Microsoft's implementation of NetBIOS Name Service (NBNS), a name server and service for NetBIOS computer names. Effectively WINS is to NetBIOS names what DNS is to domain names a central mapping of host names to network addresses. Virtualization In computing, virtualization (or virtualisation) is the creation of a virtual (rather than actual) version of something, such as a hardware platform, operating system, storage device, or network resources.[ computer cluster it consists of a set of loosely connected computers that work together so that in many respects they can be viewed as a single system.

5.Network security It consists of the provisions and policies adopted by a network administrator to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources SKILLS: Certified Information Systems Security Professional (CISSP) It is an independent information security certification governed by International Information Systems Security Certification Consortium also known as (ISC). Certified Risk Manager (CRM) is a professional designation that is earned after the completion of five practically oriented courses. This certification is for those working in risk management and related fields, such as financial, insurance, loss control, legal, accounting, and claims specialists. SSCP(system security certified practitioner)
for individuals involved in network and systems security administratration who are responsible for developing the information security policies, standards, and procedures and managing their implementation across various hardware and software programs in their organization.

6.Network engineering:

The field concerned with internetworking service requirements for switched telephone networks and developing the required hardware and software The field concerned with the design and management of computer networks The field concerned with developing telecommunications network topologies

SKILLS: Juniper Networks It is an American manufacturer of networking equipment founded in 1996. It is headquartered in Sunnyvale, California, USA. The company designs and sells high-performance Internet Protocol network products and services Cisco Career Certifications are IT Professional certifications for Cisco Systems products. The tests are administered by Pearson VUE. There are five levels of certification: Entry, Associate, Professional, Expert, and

Architect. These are applied in seven different subject areas: Routing & Switching, Design, Network Security, Service Provider, Storage Networking, Voice, and Wireless.

Alcatel-Lucent (French pronunciation: [alkatl lysnt]) It is a global telecommunications corporation, headquartered in the 7th arrondissement of Paris, France. It provides telecommunications solutions to service providers, enterprises, and governments around the world, enabling these customers to deliver voice, data, and video services Wireless: Wireless telecommunications is the transfer of information between two or more points that are not physically connected Wi-Fi: is a popular technology that allows an electronic device to exchange data wirelessly(using radio waves) over a computer network, including high-speed Internet connections. 7.Disaster recovery It is the process, policies and procedures related to preparing for recovery or continuation of technology infrastructure critical to an organization after a natural or human-induced disaster. Disaster recovery is a subset of business continuity. While business continuity involves planning for keeping all aspects of a business functioning in the midst of disruptive events, disaster recovery focuses on the IT or technology systems that support business functions. SKILLS: Associate Business Continuity Professional (ABCP) ABCP certification supports entry-level proficiency with some knowledge in business continuity planning, but who have not yet acquired a great deal of experience in the field. Certified Busine Certified Business Continuity Professional (CBCP) is internationally recognized professional certification issued by the Disaster Recovery Institute for business continuity management.ss Continuity Professional (CBCP) MasBusiness Continuity Certified Planner (BCCP)
The Business Continuity Certified Planner (BCCP) certification is designed to recognize individuals for their efforts to acquire essential and fundamental knowledge and skills in business continuity management

Business Continuity Professional(MBCP) Business Continuity Professional distinguishes those with superior knowledge and significant experience in profession.

Business Continuity Certified Specialist (BCCS)

The Business Continuity Certified Specialist (BCCS) certification is designed and developed for middle management, department representatives, business unit coordinators, Business Continuity/Disaster Recovery managers and planners

Disaster Recovery Certified Specialist (DRCS)

The Disaster Recovery Certified Specialist (DRCS) certification is designed for middle management, department representatives, business unit coordinators, Business Continuity/Disaster Recovery managers and planners.

Business Continuity Certified Expert (BCCE)

The Business Continuity Certified Expert (BCCE) certification is designed and developed to instill pertinent concepts and knowledge in BCM practitioners

Disaster Recovery Certified Expert (DRCE)

The Disaster Recovery Certified Expert (DRCE) certification is designed for IT Disaster Recovery managers, planners, and project managers.

8.Project Management Project management is the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals. software development methodology or system development methodology It is a software engineering framework that is used to structure, plan, and control the process of developing an information system. rollout It is an analysis technique for backgammon positions and moves. A rollout consists in playing the same position many times (with different dice rolls) and recording the results. The balance of wins and losses is used to evaluate the equity of the position. This used to be done by hand, but it is now done mostly by computer programs. Even then, a complex rollout can take days to finish[1].

Upgrade it refers to the replacement of a product with a newer version of the same product. It is most often used in computing and consumer electronics, generally meaning a replacement of hardware, software or firmware with a newer or better version, in order to bring the system up to date or to improve its characteristics. Contrast update and replace. See also laptop upgrade 9.STORAGE ENVIRONMENTS:. SKILLS: storage area network (SAN) is a dedicated network that provides access to consolidated, block level data storage. SANs are primarily used to make storage devices, such as disk arrays, tape libraries, and optical jukeboxes, accessible to servers so that the devices appear like locally attached devices to the operating system Sun Open Storage is an open source computer data storage platform developed by Sun Microsystems. Based on industry-standard hardware and open source technologies from Sun Microsystems, Sun Open Storage offers an open storage architecture without vendor lock-in. NetApp, Inc. (NASDAQ: NTAP), formerly Network Appliance, Inc. , is a proprietary computer storage and data management company headquartered in Sunnyvale, California. Network-attached storage (NAS) is file-level computer data storage connected to a computer network providing data access to heterogeneous clients. NAS not only operates as a file server, but is specialized for this task either by its hardware, software, or configuration of those elements. The Central Authentication Service (CAS) is a single sign-on protocol for the web. Its purpose is to permit a user to access multiple applications while providing their credentials (such as userid and password) only once. It also allows web applications to authenticate users without gaining access to a user's security credentials, such as a password. The name CAS also refers to a software package that implements this protocol.