Meet the Experts Operations & Monitoring

Dr. Astrid Tschense Dr. Christoph Nake Product Management, SAP AG

From Single Systems to Solution Landscapes

Old SAP world One or some components Homogeneous ABAP based SAP world of today Flexible solution landscapes consisting of a high number of separate components Components are heterogeneous Extensive use of new technologies More than one component is involved in one business process

SAP AG 2004, Title of Presentation / Speaker Name / 2

Monitoring Features Java sorted by Level

Level
Coarser

Usage

Source
State Monitors Log Monitoring OS Info Availability (GRMG) Statistics: - JARM - DSRs Database Logs Config Monitoring Version Monitoring Performance Trace Single Activity Trace Logging API Trace -

J2EE only
Monitor Service Management Console (local: Taskmanager) JARM Viewer MMC/DBManager Log Viewer Monitor Service System Info Log Viewer Log Viewer Log Viewer

CEN
RZ20 RZ20 RZ20 RZ20 RZ20 RZ20 ST03G MaxDB: RZ20 RZ20 SLD STATTRACE -

Daily Overview J2EE Processes

Problem Analysis

finer

SQL Trace Detailed Application Trace SAP AG 2004, Title of Presentation / Speaker Name Debugging Analysis Remote / 3

App Tracing Service NetWeaver Dev. Studio -

Monitoring Features ABAP sorted by Level

Level
Coarser

Usage

Source
CCMS Monitors

ABAP local only

RZ20 SM21, SLG1 SM50, SM66 ST06, OS07 RZ20 ST03N RZ20, ST04 Syslog RZ10 STxx, STAD, STATTRACE ST05 Workbench, SE30, ST05

CEN
RZ20 RZ20 RZ20 RZ20 RZ20 ST03G RZ20 RZ20, SLD STATTRACE

Log Monitoring Daily Overview ABAP Processes OS Info Availability (GRMG) Statistics Database Logs Problem Analysis Configuration Performance SQL Trace Detailed Analysis Remote Debugging

finer

SAP AG 2004, Title of Presentation / Speaker Name / 4

Information Source: CCMS

CCMS Monitoring Infrastructure Used for daily monitoring of ABAP, Java, others Key features:
Central Overview monitoring data Online monitoring, alerts, auto-reactions History Problem solving guidance

UIs: RZ20, Solution Manager, Solution Manager Diagnostics, SAP NetWeaver Administrator

SAP AG 2004, Title of Presentation / Speaker Name / 5

Information Source: Distributed Statistics Records

Distributed Statistics Records Used for daily monitoring of ABAP, Java, ITS, BC Key features:
Central Detailed and overview monitoring data (aggregated) Online monitoring History Runs automatically for SAP and Non-SAP software

UIs: ST03, STAD, ST03G, STATTRACE

SAP AG 2004, Title of Presentation / Speaker Name / 6

Information Source: JARM

Java Application Response Time Measurement JARM Used for daily monitoring of Java Key features:
Detailed and overview monitoring data (aggregated) Online monitoring Runs automatically for SAP software

UIs: JARM viewer & reporter; SAP NetWeaver Administrator

SAP AG 2004, Title of Presentation / Speaker Name / 7

Information Source: Logs

Logs Used for daily monitoring of ABAP (syslog) and Java Key features:
ONE SAP logging API Overview application and engine information Online monitoring Runs automatically for SAP software

UIs: Integrated log viewer (Visual Administrator), central log viewer, Solution Manager Diagnostics, SAP NetWeaver Administrator

SAP AG 2004, Title of Presentation / Speaker Name / 8

SAP Web Application Server ABAP+Java

SAP Web Application Server

J2EE ABAP

WP

WP

WP

Server

Server SDM

WP

WP WP

Server

Server

Dispatcher

Dispatcher

Dispatcher

Dispatcher

ICM

ICM Web Dispatcher

MS

MS ES

J2EE

DB

CCMSPING
SAP AG 2004, Title of Presentation / Speaker Name / 9

Web Browser

SAP GUI

SAP Web Application Server ABAP+Java

SAP Web Application Server

J2EE ABAP

WP

WP

WP

Server

Server SDM

WP

WP WP

Server

Server

Dispatcher

Dispatcher

Dispatcher

Dispatcher

ICM

ICM Web Dispatcher

MS

MS ES

J2EE

DB

GRMG
SAP AG 2004, Title of Presentation / Speaker Name / 10

Web Browser

SAP GUI

SAP Web Application Server ABAP+Java

SAP Web Application Server

J2EE ABAP

WP

WP

WP

Server

Server SDM

WP

WP WP

Server

Server

Dispatcher

Dispatcher

Dispatcher

Dispatcher

ICM

ICM Web Dispatcher

MS

MS ES

J2EE

DB

OS Monitoring
SAP AG 2004, Title of Presentation / Speaker Name / 11

Web Browser

SAP GUI

SAP Web Application Server ABAP+Java

SAP Web Application Server

J2EE ABAP

WP

WP

WP

Server

Server SDM

WP

WP WP

Server

Server

Dispatcher

Dispatcher

Dispatcher

Dispatcher

ICM

ICM Web Dispatcher

MS

MS ES

J2EE

DB

Statistics
SAP AG 2004, Title of Presentation / Speaker Name / 12

Web Browser

SAP GUI

Recommendations
Set up a central monitoring system
SAP NW04 (SP12) Double Stack

Activate the following components

Daily monitoring: Central CCMS Monitoring Daily monitoring: Central Statistics Daily monitoring: Central log viewer Monitoring: SAP NetWeaver Administrator (SP12) History analysis: Central performance history / BW Alerting: Alert Management ABAP scheduling: Central scheduling of SAP NetWeaver Landscape data: SLD

SAP AG 2004, Title of Presentation / Speaker Name / 13

Central Monitoring

CEN
DB

Monitoring

Java System
DB

Mo n

it o rin

in itor Mon g

ABAP System
DB

Double Stack System

Monitoring

Central Monitor Customizing

ABAP

Java
DB Java
SAP AG 2004, Title of Presentation / Speaker Name / 14

Central Alert Monitoring

Alert Monitor
CEN
DB

ABAP: Performance Overview Update Applications: CRM, XI SysLog Database Operating System Java: Availability

Check and Customize (design monitors, set thresholds)

Managers and Services Applications Log Files OS Processes Operating System

SAP AG 2004, Title of Presentation / Speaker Name / 15

Central Alert Monitoring

CEN
DB

CCMS_OnAlert_Email

Be informed automatically

SAP AG 2004, Title of Presentation / Speaker Name / 16

Central Performance Monitoring System Data

CEN
DB

Overview and Drilldown from month to minutes

SAP AG 2004, Title of Presentation / Speaker Name / 17

Central Monitoring: html Performance Reports

Create pre-defined html reports from status monitors and SAP Java application performance data

SAP AG 2004, Title of Presentation / Speaker Name / 18

Problem Analysis with Central Log Viewer

Central and local log analysis

Central and Integrated Log Viewer: Sorted by logs with the newest entries

SAP AG 2004, Title of Presentation / Speaker Name / 19

SAP NetWeaver Administrator at a Glance

Target group
Customer administrators and operators (daily use)

Platform focus
First version is focused on Java Next versions will cover the complete SAP NetWeaver

Monitoring
Landscape availability view Display of CCMS RZ20 monitors Performance reports Central log viewer

Administration
Start and stop of Java applications Central configuration Administration plugins for SLD and UME (will be expanded with next versions)
SAP AG 2004, Title of Presentation / Speaker Name / 20

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SAP NetWeaver Administrator: Key Features

Central
Central key administration frame for start & stop, configuration, logs... for the complete system landscape (ABAP & Java) Problem detection and problem analysis in ONE tool

Usable
Task oriented navigation Screens follow newest SAP UI standards

Extensible
Seamless navigation to other SAP NetWeaver administration functionality (UME, SLD, AC...)

Remote
WebDynpro based Runs in a browser
SAP AG 2004, Title of Presentation / Speaker Name / 21

Central Monitoring of the System Landscape NW04 SP12

Double Stack System

ABAP

Java System DB

Java
DB Java

Java System DB

ABAP System
DB

Central Monitoring System

Web AS ABAP Web AS Java

SAP Solution Manager 3.2

Content Framework ABAP Stack 6.20

SLD CCMS
CCMS

Central Log Viewer Web Administrator Java Stack

ABAP Stack

SAP AG 2004, Title of Presentation / Speaker Name / 22

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Solution Manager Diagnostics vs. SAP NetWeaver Administrator

Different Roles
Solution Manager Diagnostics Role Support Role SAP Active Global Support Customer CC Safe: No changes allowed Remotely accessible Expert functionality Reactive in case of a problem SAP NetWeaver Administrator Administrator Role Customer administrators and operators WebDynpro application for administration, monitoring, and configuration Proactive on an daily basis

Focus

Usage

SAP AG 2004, Title of Presentation / Speaker Name / 23

SAP Support and Administration Infrastructure: Overview

SAP SUPPORT
Safe
Solution Manager 3.2 Document Implement Test Control change Manage incident CCMS Solution Manager Diagnostics on WAS 6.40 Traces Optimize performance Track configuration SAP NetWeaver Administrator Daily administration and Monitoring Configuration Software Lifecycle Management

2nd Level Support

SAP CUSTOMER SAP CUSTOMER

Operator or Admin

WAS 6.20

WAS 6.40 ABAP + J2EE

SAP Agent Agent System

Solution Landscape
SAP AG 2004, Title of Presentation / Speaker Name / 24

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