APPENDICES

[i]

EFFECTIVENESS OF THE DISTRIBUTION CHANNELS REGARDING THE SALE IN PRIVATE SECTOR INSURANCE - A CASE OF BAJAJ ALLIANZ

NAME OF THE RESPONDANT AGE GENDER PROFESSION.. QUALIFACTION LEVEL IN DISTRIBUTION CHANNEL. A. PLEASE TICK 4, 3, 2, 1 AGAINST THE APPROPRIATE BOX WHERE
1= HIGHLY EFFECTIVE, 2 =EFFECTIVE, 3= LOW EFFECTIVE 4= NOT EFFECTIVE AT ALL,

Questions meant for individual agents.

1 Sales can be increased by individual agents a) Agents have more professional approach to increase sale b) Agents show more sincere interest in solving problems which lead to increase sales. c)Agents quickly handle queries which led to increase sales.

HE E LE 1 2 3

NEAT 4

Corporate Agents (including Bankassurance)

2 Sales can increased by the corporate agents a) Corporate Agents have more professional approach to increase sale b) Corporate Agents show more sincere interest in solving problems which lead to increase sales. c) Corporate Agents quickly handle queries which led to increase sales.

Brokers
3Sales can increased by the individual brokers a)Brokers have more professional approach to increase sale b) Brokers show more sincere interest in solving problems which lead to increase sales. c)Brokers quickly handle queries which led to increase sales.
[ii]

QUESTIONNAIRE USED FOR THE STUDY TO COLLECT DATA FOR SALES Q 1 What is your (collectively) contribution in the total sale as a distribution channel? (a) <10% (b) 10% -30% (c) 30% - 60% (d) > 60% Q 2 What is the effectiveness level of your channel in sales volume? (a) Highly effective (b) Effective (c) Low effective (d) Not effective at all Q 3 Which one is the most effective channel among the following? (a) Individual Agents (b) Corporate Agents (c) Brokers (d) Any Other Q 4 Which one is the Customer loyal Channel? (a) Individual Agents (b) Corporate Agents (c) Brokers (d) Any Other Q 5 Which one is the Customer Relation Management Channel? (a) Individual Agents (b) Corporate Agents (c) Brokers (d) Any Other

[iii]

GLOSSARY

Alternative Hypothesis: The alternative hypothesis is the possibility that an

observed effect is genuine and the null hypothesis is the rival possibility that it has resulted from chance.

Agent: One who negotiates contracts or acts in the legal capacity of another party. Annuitant: The person whose lifetime is used to measure the contractual period over
which annuity payments will be made.

Annuity: Annuity contract is an agreement under which the insurance company, in

return for the payment of a certain sum, makes a series of agreed payments at regular intervals from a fixed date. This continues until the death of the individual on whose life the annuity is bought.

Brokers: One who arranges transportation and /or clearing of cargo without actually
performing the transportation.

Claim: A claim is the payment made by the insurer to the insured.

Distribution Channel: The path a product follows to be delivered to the end-user.

Insurance: Insurance is an agreement that guarantees payment of a stated amount of

monetary benefits at the end of a specified term or on the death of the life insured.

[iv]

Joint Venture: It is the collaboration by two or more companies on a task or product,

sharing asset, risk and profit.

Nomination: Nomination is a right conferred on the life insurance policyholder to

appoint a person or persons to receive the policy monies in the event of the policy becoming a claim by death.

Null hypothesis: In statistics, a null hypothesis (H0) is a plausible hypothesis

(scenario) which may explain a given set of data. A null hypothesis is tested to determine whether the data provides sufficient reason to pursue some alternative hypothesis.

Sales: Sales refer to the Sales of goods and Services For an amount of money or its
equivalent in kind.

[v]