TQM PROJECT

Title: COMPARISON OF BROKAGE HOUSE FIRM

(ISO CERTIFIED & NOT CERTIFIED)

Presented To:

Madam Madiha
Presented By:

ADEEL FAIZ WAQAS IDRESS MAUZ M. ALI

(10-122) (10-126) (10-104) (10-058)

Department of Business Administration

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Service Industry
Harvest Topworth International
Harvest Group:
Harvest group is an international group of companies specialized in providing online investment services to broad client include Banks, Financial institutions, Corporations and individuals from all over the Pakistan since 1994. The C.E.O of the company is Gulraze mir and C.O.O is kashif on behalf of which company become a market leader in providing global online trading services to invester all over Pakistan.

Mission :
Harvests goal is to develop a fervent presence in the major markets of the world through reputed principals so that we can deliver a wide range of the value added services to sophisticated traders and investors in Pakistan.

Vision:
It is our vision to develop the latest technological resources, maintain the highest standards in the trade execution and customer services, and maintain the leadership role and control the challenges in the changing global environment.

1. Why I choose HARVEST TOPWORTH INTERNATIONL Company

Harvest Topworth Company that providing investment services is only company in Pakistan that is clarified by S.E.C.P N.A.B F.I.A Become corporate member of Lahore stock exchange In 2008 starts expansion operation to cover 36 locations through Pakistan Certified by ISO 2008

2. Operation Decision by HTI PROCESS:

o Corporate staff makes some of the decisions that include equipment and technology. We use computers through which trade can be executed with in second by providing online investment services. We have branches in different cities that are interconnected with head office. We use software that is easy to operate just on single click you can buy and sell financial assets at any time by setting at there home, office or in HTI branches. o In order to maintain our operational growth, we have equally focused on our internal sustainability. Our marketing strength now exceeds 500 staff members for providing efficient and prompt service to client. o Our research department is composed of experts in financial matters. The research department carries out regular analysis of financial trends and the factors affecting basic economic fundamentals. o Our human resource department is concerned with recruiting, hiring, staffing and training the employees. HTI currently provide services to client of two different international companies namely CMC market a UK based firm licensed by FSA and SVI licensed by New Zealand.

Quality:
Continuous professional growth Respect the integrity and promote the welfare of the client. Avoid the discrimination due to race, religious, sex, political, affiliation, social or economic status or choice of lifestyle . Honesty and professional integrity will be maintained Client confidently must be up helped at all time.

 Capacity:
HTI has a long range capacity because it has more branches and each branch has large number o f employees. The working areas are in Lahore Karachi Faisalabad Sargodha Multan Vehari

Target Market:
Target market is only upper class, which has excess of money or spare money and wants to invest in save venture.

Inventory:
The inventory of HTI is the acquiring of new computers, laptops, internet devices, projectors etc which we provide our business agents. We have direct link with supplier who provide such inventory and maintain them in order to make better contract with customer and attract the customer for better and save investment.

Products of the Company Major Currencies

Euro: USD GBP: USD USD: JPY USD: CHF

Equity Indices
Dow Jones (US 30) Standard and Poor (500) NASDAQ 100NIKKEI 225
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 Metals
Gold Silver Platinum Copper

Soft
Sugar Cotton Cocoa Coffee

Grain & Oil Seeds

Corn Wheat Soybean Rough rice

Energy
Brent crude Oil WTI crude Oil Natural Gas

How Customer can be benefited (Service Design)

o Real time price o One click trade execution o Instant account statement o Live news updates o Real time technical graph o State of the art trading platform o Research updates o 24 hours withdraw service o Dedicated team of business execution

Q&B Traders Private limited

Q&B traders private limited providing online investment services to broad client include Banks, Financial institutions, Corporations and individuals. The owner of this company is Mr Qasim on behalf of which company providing a trading services to invester in sargodha region. Q&B private limited General order supplier & contractor Shop # 143, ground floor Rehman plaza

Q&B clarification
it is only clarified by S.E.C.P It is not clarified by F.I.A It is not a corporate member of lahore stock exchange It is not certified by ISO It is not clarified by N.A.B

OPERTION DECISION BY Q&B

o PROCESS
We use computers through which trade can be executed with in second by providing online investment services. We use software that is easy to operate just on single click you can buy and sell financial assets at any time by setting at there home, office.

o Quality
It does not focus qulity It has no concern for continuous improvement It only focus for earning profit

o Capcity
It has small range capicty . It has few employees It has only one branch in sargodha no in other city

o Inventory
The inventory of Q&B is the acquiring of new computers, laptops, internet devices, etc which we provide our employees in order to make contract with client.

Products of company
It only trade in few products like o Gold o Currencies o Silver o Platium o cotton

How Customer can be benefited(

suggestion)

o o o o o o o o o o o o

Getting certificate of ISO Focus on continuous improvement Advertising of brokage house Hiring above graduate emplyees One click trade execution Instant account statement Give surity of invested money Real time price 24 hour withdrawl facility Live news updates Research updates Dedicated team of business execution

COMPARISON
REAL ESTATE LOCAL STOCK MARKET INTERNATION MARKET Difficult to complete transaction Low volume, small pool of buyers High volume market, ready quickly time to bring buyers and and sellers availability of buyers and sellers sellers together

Long exist period

Withdrawal takes longer than international market

Instant withdrawal facility

Existence of default risk

Existence of default risk

Minimal default risk as the exchange backs all transaction

High initial investment

No margin facility

Low initial investment due to availability of margin facility

Physical maintenance cost

Storage cost

No maintenance cost

Long transaction timeframe

Short trading hour

24 hour market, trade anytime, anywhere

Low diversification opportunities Low diversification opportunities

Diversified list of products

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